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Reviews of Holiday Inn Express Bangkok Soi Soonvijai, an IHG Hotel

4 out of 5
Holiday Inn Express Bangkok Soi Soonvijai, an IHG Hotel
19 Soi Soonvijai, New Petchburi Road, Huaywang, Bangkapi, Bangkok, Bangkok

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 108 reviews" "
Rating 8 - Good. 42 out of 108 reviews" "
Rating 6 - Okay. 15 out of 108 reviews" "
Rating 4 - Poor. 4 out of 108 reviews" "
Rating 2 - Terrible. 3 out of 108 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chanvathana

Stayed 2 nights in Apr 2024

10/10 Excellent

Chanvathana

Liked: Cleanliness, staff & service, property conditions & facilities
Best
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express Bangkok Soi Soonvijai Team on 4 May,2024
Dear Chanvathana,We wanted to extend our deepest gratitude for choosing to stay with us during your recent visit. Your glowing 5-star rating was truly the highlight of our day! Knowing that you had a wonderful experience warms our hearts and motivates us to continue delivering exceptional service to all our guests.Should your travels bring you back to Holiday Inn Express Bangkok Soi Soonvijai in the future, we would be delighted to welcome you once again. Thank you once again for choosing to stay with us and for your generous rating. We genuinely appreciate your support and look forward to the opportunity to serve you again soon!Warm regards,

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
We chose this hotel because it was in the same district as the show Matilda we where going to see the hotel was not expensive it was a very good find really from checking in to checking out the staff where very good
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Bangkok Soi Soonvijai Team on 30 Mar,2024
Dear Kevin,Thank you for taking the time to share your wonderful feedback about your recent stay at Holiday Inn Express Bangkok Soi Soonvijai! We are thrilled to hear that your experience was everything you hoped for, from check-in to check-out.We're delighted that our convenient location near the venue for Matilda was perfect for your trip! Finding a comfortable and affordable hotel close to the action is a great feeling.We're also happy to hear that our staff provided excellent service throughout your stay. Our team strives to ensure all guests feel welcome and well-cared for. We'll be sure to pass on your kind words to the team.Did you manage to enjoy the show? Matilda is a fantastic production, and we're glad we could play a small part in your memorable experience.P.S. We noticed you enjoyed your stay. Would you be willing to recommend us to others who might be attending shows in the area? Positive online reviews are a great way to help future travelers choose our hotel!Sincerely,

2/10 Terrible

JUAN E

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost in location
This I hotel was not a very good the location was so bad to find it plus the room smell like urines , carpet so dirty and floors was not wha i was expecting 😳 the area is next a Bangkok hospital a location for turist health care no places to eat or shop
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Bangkok Soi Soonvijai Team on 30 Mar,2024
Dear JUAN E ,Thank you for taking the time to share your feedback about your recent stay at Holiday Inn Express Bangkok Soi Soonvijai. We are sincerely sorry to hear that your experience fell short of expectations.We are also deeply disappointed to learn about the unpleasant condition of your room. The cleanliness and fresh scent of our rooms are top priorities, and we take your concerns about the urine odor and dirty carpets very seriously. This does not meet our standards, and we will be conducting a thorough inspection of the room you occupied to ensure this doesn't happen again. We will also be addressing the cleaning procedures to prevent similar issues in the future.While our location is convenient for medical tourism patients seeking care at Bangkok Hospital, we understand your disappointment with the limited dining and shopping options in the immediate vicinity. We are constantly evaluating guest needs and may explore partnerships with local restaurants or shops to offer more convenience for our guests in the future.We appreciate you bringing these issues to our attention. Your feedback is valuable and helps us identify areas for improvement. We are committed to providing a comfortable and positive experience for all our guests.We sincerely apologize again for the inconvenience caused during your recent stay.Sincerely,

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Everything was great, the room was very clean and comfortable.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Bangkok Soi Soonvijai Team on 30 Mar,2024
Dear Richard,Thank you for taking the time to share your positive feedback about your recent stay at Holiday Inn Express Bangkok Soi Soonvijai! We are thrilled to hear that you had a great experience.We are delighted to hear that our staff was helpful and that your room was clean and comfortable. These are our top priorities, and we strive to ensure all our guests feel welcome and well-rested. We will be sure to pass on your kind words to the team.Is there anything specific you enjoyed about the hotel or the surrounding area? We're always looking for ways to improve the guest experience.P.S. We noticed you enjoyed your stay. Would you be willing to recommend us to others? Positive online reviews are a great way to help future travelers choose our hotel!Sincerely,

2/10 Terrible

Babak

Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Bangkok Soi Soonvijai Team on 30 Mar,2024
Dear Babak,Thank you for taking the time to share your feedback about your recent stay at Holiday Inn Express Bangkok Soi Soonvijai. We are disappointed to learn that your experience wasn't what you expected.We take all guest feedback seriously, and we would appreciate it if you could share some specifics about what made your stay not very good. This will help us identify areas for improvement and ensure a better experience for future guests.Here are some things you could share, if you're comfortable:Were there any specific issues with the room, amenities, or service?Did anything happen during your stay that we could have addressed differently?We understand that things don't always go perfectly, and we want to do everything we can to turn your experience around.In the meantime, we sincerely apologize for any inconvenience you may have experienced.Sincerely,

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023

8/10 Good

Alford, Cochrane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value considering they are offering buffet breakfast for 2.
Stayed 4 nights in Dec 2023

10/10 Excellent

NIRUPAMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Branimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bangkok
Quite nice hotel with spacious rooms serving delicious breakfast. On a walking distance to the Bangkok Hospitals Complex.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tanvir

Liked: Cleanliness
Great
Stayed 4 nights in Aug 2023

8/10 Good

Jody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a pretty nice hotel. The only thing close to the hotel is Bangkok Hospital and a 7 / 11. Not so good for shopping or entertainment.
Stayed 1 night in May 2023

10/10 Excellent

Ding Yan

Stayed 8 nights in Jan 2023

6/10 Okay

Patcharapan

Business traveller, Travelled with partner
Liked: Cleanliness
Air con not working
Stayed 1 night in Apr 2023

2/10 Terrible

Malobika

Stayed 1 night in Mar 2023

8/10 Good

tinzar, Melrose

Stayed 9 nights in Mar 2023

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Bangkok Hospital
We arrived around 11pm at night and would really have appreciated it if someone had put our aircon on. The room was very hot and we just needed to go to sleep. Staff were always very helpful. The main problem was caused by other guests banging their doors any time of day or night, also talking loudly in the rooms beside us. This hotel is very close for anyone wanting to go too Bangkok hospital.
Stayed 2 nights in Feb 2023
Response from Aryan on 3 Mar,2023
Dear Joy, Thank you so much for taking time to review of our hotel. We really appreciated your feedback. I have shared your comment to our staffs. I am sure this would inspire to them to go for an extra miles. I regret to know that the neighbor's room were banging the door & talking very louds. Rest assured, this will not happen again as we instructed our staff to keep an eyes. Thank you once again for sharing a good review. If you need any assistance or information on your next trip, feel free to contact us. Sincerely Yours, Mr. AryanDuty Manager

6/10 Okay

khwanla

Travelled with family
Liked: Staff & service
To much work and not enough staff
Response from Mr. Aryan on 11 Dec,2022
Dear Khwanla, Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SOI SOONVIJAI.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.

10/10 Excellent

Wirun

Stayed 1 night in Oct 2022
Response from Mr. Aryan on 16 Nov,2022
Dear Wirun, Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SOI SOONVIJAI.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely,Mr. Ke Soe Duty Manager

4/10 Poor

John

Stayed 1 night in Jul 2022

6/10 Okay

Kaung

Stayed 5 nights in Jul 2022

6/10 Okay

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Nat on 24 Jun,2022
Dear Mr John, Thank you for your review and feedback of the Holiday Inn Express Soi Soonvijai. We are glad that you enjoyed your stay and will convey your compliments to our associates. We hope to welcome you back to our Hotel in Bangkok in the near future. Best regards, Sunattha K. Assistant Front Office Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Mr. Aryan on 11 May,2022
Dear John, Thank you for sharing your comments. We truly appreciate hearing your views of us for this will aid us in our effort to continuously provide quality service. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Stay Healthy! Best Regards, Mr. Aryan

8/10 Good

Veng Queng

Stayed 2 nights in Apr 2022
Response from Mr. Aryan on 11 May,2022
Dear Veng Queng, Thank you for sharing your comments. We truly appreciate hearing your views of us for this will aid us in our effort to continuously provide quality service. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Stay Healthy! Best Regards,Mr. Aryan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from plaa on 19 Jun,2020
Dear Value guest, Thank you very much for staying with us and taking time to review your stay. Sincerely, plaa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from plaa on 11 Feb,2020
Dear Valued guest, Thank you for stay with us and taking the time rating us for your stay. We wish you have a pleasant stay. If there any further assistant you may require, please feel free to contact our team. Best regards, Parichart

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from plaa on 20 Jan,2020
Dear Valued Guest, Thank you very much for staying with us at Holiday Inn Express Bangkok and also thank you for rating us. We wish you have a very pleasant stay. Again, thank you for choosing Holiday Inn Expres Bangkok Soi Soonvijai. We look forward to serving you again soon. Best regard, Parichart

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellant condition. Well maintained. Recmmed lednplace to see for us.
Stayed 1 night in Dec 2019
Response from Sa on 4 Jan,2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the night!
A quick trip for a checkup at nearby Bangkok Hospital. Everything was fine.
Stayed 1 night in Oct 2019
Response from Dylan on 17 Oct,2019
Dear Steve, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Chaiyasit W. Guest Service Leader

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Dylan on 17 Oct,2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Chaiyasit W. Guest Service Leader

10/10 Excellent

Antony L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice Hotel, but little far from main city, good for relax!
Stayed 1 night in Jul 2019
Response from Dylan on 20 Jul,2019
Thank you for your review.

8/10 Good

Sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Dylan on 20 Jul,2019
Thank you

10/10 Excellent

Sovanchan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Dylan on 20 Jul,2019
Thank you

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Dylan on 2 May,2019
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Customer service of a male staff at reception was very nice. But the room was a bit uncomfortable because the noise from the hall can be heard in my room. Everything else was fine.
Stayed 1 night in Apr 2019
Response from Dylan on 15 Apr,2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dylan W Guest Service Leader

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
the staff is so friendly and helpful.
Stayed 2 nights in Mar 2019
Response from Dylan on 25 Mar,2019
Dear Ken, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Chaiyasit W. Guest Service Leader

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and a reasonable breakfast xxxxxxxxxx
Stayed 1 night in Mar 2019
Response from Dylan on 6 Mar,2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Chaiyasit W. Guest Service Leader

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eventhough the place was a little bit far and hidden.. It was a good experience and the staff was always ready to help.. Great place to stay if youre up for quiet and cozy place.
Stayed 3 nights in Feb 2019
Response from Dylan on 6 Mar,2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Chaiyasit W. Guest Service Leader

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place its just a little to far and hidden..
Stayed 3 nights in Feb 2019
Response from Dylan on 30 Mar,2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dylan W.

8/10 Good

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good hotel to stay except locations
Very Good Smiling face and helpful hotel staff. Ms Mai and her lady team leader who spoke Good English really GOOD!! V Good Hotel.
Stayed 2 nights in Feb 2019
Response from Dylan on 19 Feb,2019
Dear Joelle, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Chaiyasit W. Guest Service Leader

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant hotel, excellent staff and location, good breakfast.
Stayed 4 nights in Feb 2019
Response from Dylan on 19 Feb,2019
Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Chaiyasit W. Guest Service Leader

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Bangkok hospital for those who are seeking medical treatments at Bangkok hospital.
Stayed 3 nights in Jan 2019
Response from Dylan on 19 Feb,2019
Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Chaiyasit W. Guest Service Leader

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well fitted, however location is remote from everything - suggesting to make customer comfortable by indicating that taxi service are easy to get.
Stayed 3 nights in Jan 2019
Response from plaa on 28 Jan,2019
Dear Value guest, Thank you very much for choosing to stay with us and taking time to give us feed back, we are appreciate your value comment.Regarding the location, Holiday Inn Express Bangkok Soi SOonvijai is located in the hub of medical center and we had provide free shuttle service to closest MRT-Subway(Phetchaburi station) and BTS-Skytrain(Thong-lor station) Once again, thank you for recently stay with us, we hope we will have opportunity to serving you again in the near future. Sincerely, Parichart/Guest Service Leader

8/10 Good

Moin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from plaa on 28 Jan,2019
Dear Moin, Thank you for recently stay with us at Holiday Inn Express Bangkok Soi Soonvijai and taking time to gave us on the superb high score, we are appreciated. We wish you will visit us again in future. Sincerely, Parichart/Guest Service Leader

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from plaa on 28 Jan,2019
Dear Hannah, Thank you very much for recently stay with us at Holiday Inn Express Bangkok Soi Soonvijai, we grateful for you feed back rating us the highest score. We hope we will have an opportunity to serving you again in the future. Sincerely, Parichart/Guest Service Leader

10/10 Excellent

Malek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from plaa on 6 Jan,2019
Dear Malek, Thank you very much for stay with us and for rating us highly. It's something our staff takes great pride in, we hope you will visit us again. Sincerely, Parichart/Guest Service Leader

8/10 Good

Linlin

Liked: Cleanliness, staff & service, property conditions & facilities
Not so good
Stayed 4 nights in Dec 2018
Response from plaa on 24 Dec,2018
Dear Linlin, Dear Linlin, Thank you very much for recently stay with us. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Parichart/Guest Service Leader

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel good service Recommend hotel. Convenient for nearby shopping and food
Stayed 2 nights in Dec 2018
Response from Dylan on 17 Dec,2018
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best regards, Dylan

8/10 Good

Kimberly

Liked: Staff & service, property conditions & facilities
The staff was lovely and helpful. The location near to Bangkok hospital was great. Breakfast was good. The biggest downside was that there was a lot of noise in the hallways all the time. The walls were very thin I had to wear earplugs at night. Anyone talking in the hallways could be heard very clearly, any noise in the next room could be heard. Doors opening and closing, slamming etc. Wasn’t a peaceful place. But it served it’s purpose quite well especially if you are going to hospital. Rooms were a little small.
Stayed 3 nights in Nov 2018
Response from Dylan on 19 Nov,2018
Dear Kimberly, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Chaiyasit Warapun (Mr.) Guest Service Leader

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2018
Response from Dylan on 24 Oct,2018
Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Chaiyasit Warapun (Mr.) Guest Service Leader