Dear Abd Halim,Thank you for bringing the issue with the air conditioning in your room to our attention. We sincerely apologize for any discomfort you experienced during your stay.Ensuring our guests' comfort is a top priority, and we regret that the air conditioning did not meet your expectations. Our maintenance team has been alerted to investigate and address the problem promptly to prevent any recurrence.Your feedback is invaluable in helping us improve, and we appreciate your patience. If your travels bring you back to our establishment, we would welcome the opportunity to provide you with a much more comfortable and enjoyable experience.Once again, we apologize for any inconvenience caused and thank you for your understanding.Regards,

Dear Say Ping Eric,Thank you for taking the time to share your feedback with us. We truly appreciate your insights, as they help us identify areas for improvement.Regarding the room card situation, we apologize for any inconvenience caused. We understand the importance of flexibility and will certainly review our policy to see if adjustments can be made to better accommodate our guests' needs.Your comments about breakfast are duly noted, and we will work on expanding our menu to offer more variety. Guest satisfaction is our priority, and your feedback is invaluable in helping us enhance our services.We hope to have the opportunity to welcome you back in the future, so we can provide you with an improved experience that reflects our commitment to guest satisfaction.Regards,

Dear Hui Min,Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff friendly, that's always our goal. However, we're sorry to learn that you found our facilities to be average. Your input is valuable to us, and we appreciate your honesty. If there are specific aspects of our facilities you'd like to see enhanced, please feel free to share more details. We hope to have the opportunity to better meet your expectations in the future. Thank you for choosing Aston Nagoya City Hotel.

Dear Pauline SH, Thank you for sharing your feedback. We're delighted to hear that you found our location very convenient with plenty of affordable and delicious dining options, as well as a supermarket nearby. It's great to know that our staff was helpful during your stay.We aim to provide our guests with a comfortable and pleasant experience, and your comments are truly appreciated. We look forward to serving you again, and we hope you continue to enjoy your time with us.Regards, Harry Purnawirawan Operational Manager

Dear Catherine, We apologize for the issues you encountered during your stay. It's disappointing to hear that the toilet and amenities didn't meet your expectations, and the spotted sheets were a concern.We take your feedback seriously, and we will work on addressing these issues with our housekeeping team to ensure that the cleanliness and amenities provided are up to the standard that our guests deserve. Your comfort and satisfaction are important to us, and we will make the necessary improvements.We hope you'll consider staying with us again in the future, and we will strive to provide a better experience. Regards, Harry Purnawirawan Operational Manager

Dear Wai Mun, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay at Aston Nagoya City Hotel. Our convenient location near Nagoya shopping centre and your enjoyment of the Love Seafood restaurant is truly appreciated.Your satisfaction is our priority and we look forward to welcoming you back on your next visit. Thank you for choosing to stay with us and we hope to see you again soon.Regards, Harry Purnawirawan Operational Manager

Dear Kamariah, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel's location to be convenient and easily accessible, allowing you to explore various places with ease. We are also pleased that you found our hotel to be clean and that our staff members were approachable.Your kind words are greatly appreciated and we will continue striving to provide excellent service and maintain the cleanliness of our property. We hope to welcome you back for another enjoyable stay in the future.Regards, Harry PurnawirawanOperational Manager

Dear Swee Poh, Thank you for your review and rating us. We appreciate your feedback and are glad to hear that you had a positive experience with us. We value your opinion and will continue striving to provide excellent service and accommodations. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit. Thank you again for your feedback and we look forward to seeing you again.Regards, Harry PurnawirawanOperational Manager

Dear See, Thank you for bringing these concerns to our attention, and we apologize for the inconvenience you experienced during your stay. We take your feedback seriously as we continuously strive to improve our services.We apologize for the air conditioning issue you encountered in both rooms. Our maintenance team will investigate and address this to ensure that the air conditioning system is functioning properly for the comfort of our guests.We also apologize for the cleanliness issues you encountered, including the sandy floor and the presence of hair on the toilet floor. This is not up to our standards, and we will reinforce our cleaning procedures and training to ensure a more thorough and meticulous cleaning of our rooms.Regarding the mini iPad with Hey Google function, we apologize for the alarm triggering at an unexpected time. We will look into this matter to identify the cause and prevent such occurrences in the future.Once again, we apologize for the inconveniences you faced during your stay. Your feedback is valuable to us and we appreciate your understanding. Best regards,Harry PurnawirawanOperational Manager

Dear Kalsum, Thank you for your feedback. We are pleased to hear that you enjoyed the variety and quality of our food offerings. We strive to provide a satisfying dining experience for our guests.We understand that the absence of a gym and swimming pool may be disappointing for some guests. While we currently do not have these facilities, we appreciate your input and will take it into consideration as we evaluate potential future enhancements to our hotel amenities.We are constantly looking for ways to improve our guests experience and your feedback is valuable to us.Thank you for choosing to stay with us and we hope to welcome you back in the future.Best regards,Harry PurnawirawanOperational Manager

Dear Seah, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We understand that the unavailability of the requested smoking room, a struck sink, poor room service, lack of car park availability, small room size and limited elevator operation were all disappointing aspects of your experience.We take your concerns seriously and will address them with the relevant teams to ensure improvements are made. Your satisfaction is important to us and we strive to provide a pleasant and comfortable stay for all our guests.We apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for choosing our hotel and we hope to have the opportunity to serve you better in the future.Regards, Harry PurnawirawanOperational Manager

Dear Valued Guest, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a very nice stay at our hotel and enjoyed the convenient location, accessibility to food and the walking distance to Nagoya Hill mall.It's wonderful to know that you found our breakfast fantastic, with plenty of variety to choose from. We strive to provide a delightful dining experience for our guests.We are also pleased to hear that you found our hotel clean and our staff friendly. Providing excellent customer service is a top priority for us and we are glad that our staff made a positive impression on you.Thank you for choosing our hotel and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Regards, Harry Purnawirawan Operational Manager

Dear Zainah, Thank you for sharing your feedback with us. We are glad to hear that you found our rooms big, spacious and clean. Providing a comfortable and clean environment is important to us and we are delighted that you had a positive experience in this regard.We appreciate your kind words and we hope that your stay with us exceeded your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another pleasant stay in the future.Regards, Harry PurnawirawanOperational Manager

Dear Cerina, Thank you for sharing your feedback with us. We are pleased to hear that your stays with us have been comfortable and that you found our hotel clean and relatively new.We understand that the absence of a gym and pool can be a drawback for some guests. While we do not currently have these facilities, we appreciate your understanding and will take your feedback into consideration as we continually assess and enhance our offerings.Thank you for choosing our hotel and we look forward to welcoming you back for another pleasant experience in the future.Regards, Harry PurnawirawanOperational Manager

Dear Valent, Thank you for sharing your feedback with us. We are glad to hear that you found our hotel convenient, especially with the availability of massage services, food options and a money changer.We strive to provide our guests with a convenient and enjoyable experience, and it's great to know that we met your expectations in terms of these amenities.Thank you for choosing our hotel and look forward to welcoming you back for another pleasant stay in the future.Regards, Harry Purnawirawan Operational Manager

Dear Patrick,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a positive experience with our hotel's amenities and facilities.We are glad to know that you found our hotel's driving service to be good, and that you were satisfied with the size of the room, toilet, and shower. We are also pleased that you enjoyed the TV with Netflix and Disney channels, as well as the performance of the air conditioning.We strive to provide our guests with excellent service and facilities to ensure a comfortable stay, and your feedback is greatly appreciated. We hope to continue exceeding your expectations in the future and look forward to welcoming you back to our hotel.If you have any further feedback or requests, please do not hesitate to let us know. Thank you for choosing to stay with us

Dear Hock Chye,Thank you for your feedback and for choosing to stay with us. We are glad to hear that you have been enjoying your stay so far.We appreciate your suggestion regarding providing free transport for guests to Nagoya Hill Shopping Mall. We will certainly take this into consideration as we continually review and improve our guest services and amenities. Please note that we do offer shuttle services to certain destinations with additional charge, and we will explore the possibility of adding Nagoya Hill Shopping Mall to our shuttle service route in the future.Thank you for sharing your suggestion, as it helps us to better understand our guests' needs and preferences. We are committed to providing the best possible experience for our guests, and we will strive to find ways to enhance our services based on your feedback.If you have any further comments or requests, please feel free to let us know. We are here to make your stay as enjoyable as possible.

Dear Emmanuel,We want to thank you for your feedback. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. For the water heater, we fix it accordingly and keep doing regular maintenance to avoid the same problems happening again in the future.We are pleased we were able to make things better and I hope we see you again soon.Regards,Aston Nagoya City Hotel Management