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Reviews of The L Hotel Entertainment

3 out of 5
The L Hotel Entertainment
Jl. Raden Patah Blok III No. 12, Baloi, Batam, Batam Island

Reviews

6.6
Rating 10 - Excellent. 0 out of 19 reviews" "
Rating 8 - Good. 8 out of 19 reviews" "
Rating 6 - Okay. 8 out of 19 reviews" "
Rating 4 - Poor. 3 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Shafee Md Lajis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room nice ambience n quiet..
Awesome
Stayed 1 night in Nov 2019
Response from sp on 16 Dec,2019
Dear our valuable guest. we are really appreciated for your rating. we would to serve you better on a very nearest future.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The room very dark even after on the lights
Stayed 2 nights in Aug 2019
Response from Tonggo on 19 Aug,2019
Dear our guest unfortunately this how the decoration with our room, we really thankyou for your feedback, we will addressed with our management. and hopefully glad to welcoming you back on a very nearest future. We thanyou for choosing our hotel. Best Regards.

6/10 Okay

Ravindran

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I need to bring up the issue of stay in the hotel . I booked superior room which queen size bed . But I saw 2 single bed joint together which I unable to sleep whole nite becoz the bed keep moving at times. I waste my one night stay there . Possible hotel .com can compensate me for one night stay ? Thank u
Stayed 1 night in Apr 2019
Response from Tonggo on 10 Jun,2019
dear our valuable guest, we really apologize that you had experienced during your stay, we will addressed the issue with our management, so the same situation will not happened again,Thankyou very much for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Generally is acceptable.
Stayed 2 nights in Apr 2019
Response from GSM. Tonggo on 29 Apr,2019
Dear our valuable guest. we are really apprecitaed for your rating. we would to serve you better on a very nearest future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Tonggo on 24 Apr,2019
We thankyou for your time to gave us riview, we would like serve you better on a very near future. Thankyou very much

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Location is bad. A little out of the way
Stayed 2 nights in Jan 2019
Response from Fiyan on 16 Jan,2019
Your praise is a challenge for us and criticism is a miracle for us, We're from the Management L-Hotel Batam apologize for your inconvenience while staying with us. we will revise all the info from you and we will apply the latest innovations to the satisfaction of our guests. Best Regards FDA

4/10 Poor

Verified traveller

Disliked: Room comfort
Very bad location . Everything else was good
Stayed 1 night in Jan 2019
Response from Fiyan on 16 Jan,2019
we're sorry for the inconvenience, we will implement better innovation for our guest satisfaction.. Best regard FDA

6/10 Okay

Verified traveller

Nice hotel quiet and clean but hotel needs to improve on transportation and amenities such as food and some taxi service or shuttle.
Stayed 2 nights in Jan 2019
Response from Fiyan on 8 Jan,2019
Thank you for the comments you give, we always try to improve our shortcomings to maintain the satisfaction of our guests. we will improve the servants so that every day you come back will be able to change what we will create.

8/10 Good

Iqbal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Fiyan on 18 Jan,2019
we are truly sorry for your inconvenience in staying at our hotel. we apologize for everything that happened, this is all beyond our expectations. we will improve all matters relating to our service. if we are willing, we would like to invite you to stay in our hotel once again and we will make your stay experience like heaven. Best Regard ( FDA )

8/10 Good

Rachel

Liked: Staff & service, property conditions & facilities, room comfort
L Hotel Entertainment
The first room was quite scary, but they changed the room for us and it was much better after that. They have great Wi-Fi. Which made working on the trip very easy.
Stayed 2 nights in Jul 2018
Response from Aswir on 2 Aug,2018
Dear Ms Rachel, Thank you for your feedback & your stay with us. We look forward for your next stay with us again. Cheers. Best & Regards, the L Hotel Entertainment.

8/10 Good

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Receptionist on 22 Jun,2018
Thank's for coming to L hotel. if have mistake for service room. we very sory to you.

6/10 Okay

asuan, singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location not good
Location very far not good,room very derty the toilet very derty
Stayed 2 nights in Jun 2018
Response from Receptionist on 18 Jun,2018
Iam very sory guest if service not good.

4/10 Poor

apple, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommeded
The bed is dirty. Suddenly 1 cockroach appear on The bed!! Water is cold. Sometimes is hot only .
Stayed 2 nights in Mar 2018
Response from meyco on 3 May,2018
hello regards I am sory too see our complained. thanks for you input. we hope please come back. thanks regards By FO meyco HOTEL L batam indonesia

8/10 Good

Napsiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chinese New Year at L Hotel Entertainment
Quite near to BCS and Penuin market. That is our favourite place to shop and have our meals. I like the nasi padang from Rumah makan Irama.
Stayed 2 nights in Feb 2018
Response from Receptionist on 6 Mar,2018
Dear Guest, Warms Greeting from The L Hotel Entertainment We are so glad that you enjoy stay in our hotel. And we appreciate for giving response to our hotel that very important to make some improvement to our hotel. Thank you :) Best Regards, Management The L Hotel Entertainment

6/10 Okay

Verified traveller

Liked: Cleanliness
Disappointing stay
Room was quite small in sized and I kicked the bed frame quite a few times. At night it was quite difficult to sleep due to the disco at level 1. Breakfast was below average
Stayed 2 nights in Dec 2017
Response from Ahmad Junizhaf Ilyas on 18 Jan,2018
Dear Guest, Warms greeting from L Hotel Entertainment , we apologize for the situation for the room as the standard size in our hotel, than all activities in the night should not disturb. we will do it better for the next. thank you for your comment. Best Regard, Ahmad Junizhaf Ilyas The L Hotel Entertainment Management

8/10 Good

muhammad

Liked: Cleanliness, property conditions & facilities, room comfort
Stay cation
Had a amazing and comfortable stay. Staff is friendly. Will come back again soon.
Stayed 3 nights in Nov 2017
Response from Ahmad Junizaf Ilyas on 18 Jan,2018
Dear Guest, Warms greeting from the L Hotel Entertainment, thank you for your comment as a good for our hotel. Best Regard, Ahmad Junizaf Ilyas The L Hotel Entertainment Management

6/10 Okay

Chee

Fanasty
The hotel location is a bite in away from the main road.room are comfortable to stay .clean .it good to have facilities like spa/massage. Nightclub and karaoke.
Response from Fiyan on 16 Jan,2019
dear our special guest, thanks for your comment & we're sorry to late respond your info. we would invite you come to our hotel anymore and feel better innoation you can feel like in heaven. we can help you as soon as possible ,anything you need .. Best Regard, FDA

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Can be improved but still quite okay
Some lights were spoilt and cannot be fixed. Staff is friendly and provided 2x transport to and fro the ferry terminal to pick a friend up. However, the driver misunderstood that I am leaving and left me there along with my friend. The spa is closed and not working.
Response from Fiyan on 16 Jan,2019
We're from the Management L-Hotel Batam apologize for your inconvenience while staying with us, we're make better innovation already, and hopesly one day you want to visit our hotel again. Best Regards, FDA

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
We already request the hairdryer b4 check In and the second day ,they say will prepare to us waiting until the last day also don't have.facilities also so so... spa hot spring broken still want to wait them prepare almost 1 hour . they like to give customer waiting .even the counter have more than 3 person they only serve a customer
Response from Fiyan on 16 Jan,2019
Dear Guest, Warms greeting from L Hotel Entertainment , we apologize for the situation make you unhappy, Your praise is a challenge for us and criticism is a miracle for us, We're from the Management L-Hotel Batam apologize for your inconvenience while staying with us. we will revise all the info from you and we will apply the latest innovations to the satisfaction of our guests. Best Regards FDA