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Reviews of Venesia Hotel Batam

3.5 out of 5
Venesia Hotel Batam
Komplek Rejeki Graha Mas Blok A No 12, -12 A B, Batam, Riau Islands

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 83 reviews" "
Rating 8 - Good. 40 out of 83 reviews" "
Rating 6 - Okay. 21 out of 83 reviews" "
Rating 4 - Poor. 5 out of 83 reviews" "
Rating 2 - Terrible. 4 out of 83 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very rude. No response. Very bad experience. Management need to training their staff.
Stayed 1 night in Jan 2020
Response from E-Commerce on 20 Jan,2020
Dear our valued guest, Warmest greetings from OS Hotel Edukits. We would like to thank you for choosing our property as your stay. We do apologize for the problems that you have encountered during your stay. This is not the type of review that we like to see. If you don't mind, could you please to give us the employee's name or the department he/she is working at, so we can manage how to improve our service and quality more better. We look forward for your kind responding about this issue. Best Regards.

6/10 Okay

Andrew M

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Cheap, Not Fancy, Friendly Staff
For a cheap Hotel it is fine. The room is good, except the floor was a bit sticky. Reception is good. The rooftop bar/cafe was also good. The staff are very friendly and helpful. The corridors are in poor condition and give a unfavourable impression. The carpets in the corridors need replacing and the walls need repainting. If you want a cheap hotel with friendly staff and don't mind the condition of the corridors, it is a good choice. I give full marks to the staff and manager.
Stayed 2 nights in Dec 2019
Response from David on 28 Feb,2020
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. I deeply sorry that you encountered these issues while we are supposed to provide WOW experience for all of our guest, especially like yourself. I really hope this mistake did not have big negative impact on your stay and your preparation for your business trip in Batam. We always thrive to provide all of our customers with satisfactory experience with flawless service and product. We regret to admit that it was not the case on this occasion. Please accept our sincerest apologies. Thank you for staying with us, and we look forward to another chance to serve you better. Best Regards, Hotel Manager

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Damotharan

Liked: Staff & service, property conditions & facilities, room comfort
Location is good , very Calm and I enjoy my stay , only one thing I have to highlight the bath Towels have stains in it and also looks very old . Need to change frequently. Thanks.
Stayed 1 night in Oct 2019
Response from Yudith on 24 Oct,2019
Dear our valued guest, Warmest greetings from OS Hotel Edukits ( FKA Venesia Hotel ). Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to OS Hotel Edukits ( FKA Venesia Hotel ). Thank you

8/10 Good

Lina, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, nice and aircon is good. It might be better if they provide fridge.
Stayed 1 night in Jun 2019
Response from Dave on 2 Aug,2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Jun 2019
Response from Dave on 2 Aug,2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

6/10 Okay

Russell, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Budget hotel past it's prime
ok hotel but past it's prime. Good value for money but it is what it is. Shower was good!
Stayed 1 night in Apr 2019
Response from Jessy Amanda on 27 Apr,2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

8/10 Good

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice good hotel for family stay except breakfast l
Stayed 1 night in Apr 2019
Response from Jessy Amanda on 9 Apr,2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback and also apologize for the uncomfortable during your stay. We wish we have another chance to serve your more better. Have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from David on 4 May,2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Venesia Hotel. Thank you for staying with us, we are looking forward another chance to serve you.

8/10 Good

Zefri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 👍 room for improvement
Stayed 1 night in Mar 2019
Response from Jessy on 2 Apr,2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

10/10 Excellent

Bhavik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is very neat and clean, staff is very friendly and helpfull, good located, very spacious room.
Stayed 1 night in Feb 2019
Response from Jessy Amanda on 16 Feb,2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

8/10 Good

NAFISAH

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Jessy Amanda on 7 Feb,2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

sengkeat

Disliked: Cleanliness
Stayed 1 night in Jan 2019
Response from Jessy Amanda on 16 Feb,2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

8/10 Good

Mohd Rahman Bin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite place for relaxation.
Very nice clean and quite...good for couple who want to have privacy! Only breakfast is limited n not so good...not many variety of food to choose from!
Stayed 2 nights in Nov 2018
Response from Jessy Amanda on 11 Jan,2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

8/10 Good

Angel Ho

Liked: Cleanliness, staff & service, room comfort
Im staying in room 221 but the aircon was not in good condition and i have booked 30/12-1/1 and 3/2-7/2 hope they can arrange a better room for me
Stayed 1 night in Oct 2018
Response from David on 31 Oct,2018
Thank you for your reservation with us. We do really appreciate your feedback.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
television not working. key card does not work for a number of times
Stayed 1 night in Oct 2018
Response from David on 19 Oct,2018
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.

2/10 Terrible

Xon, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Feel bad with no window and no shower gel
The shower gel in the hotel was empty, bad location, breakfast no nice No window room.
Stayed 1 night in Apr 2018
Response from David on 12 May,2018
Thank you for your feedback... We will address this issue directly. Best regards, Venesia Hotel.

10/10 Excellent

De Rong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from David on 18 Apr,2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Venesia Hotel.

6/10 Okay

Ravindran

Liked: Cleanliness, staff & service
Everything is good only the location not really good . Need to take taxi if need to buy food and there is no mini mart or restaurant near by.
Response from David on 26 Mar,2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

6/10 Okay

nizam

Disliked: Staff & service
Comfortable
Nice and comfortable bed, chekin proceess was fast but upon checkin in, no info given which room number, how to get to the room, location of breakfast area. the staff just write it down and have gave me. I think a bit of conversation will help.
Stayed 1 night in Mar 2018
Response from David on 24 Mar,2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joy the moment
Value for money. Hotel Accommation even lunar new year. Weekend Wifi very slow
Stayed 1 night in Feb 2018
Response from David on 24 Mar,2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

6/10 Okay

Verified traveller

Disliked: Staff & service
Electricity was powered off when I did not managed to extend on time my stay n security stood outside my room waiting for me to vacate.
Stayed 1 night in Jan 2018

8/10 Good

Nur Anggerini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

New year experience
Always disconnects and very slow internet. Staffs are ok. Food is average.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel
Not convenient to Malls. Take cab all the time. Cost sgd$6 per trip to Nagoya and Batam ferry terminal. Breakfast was not fantastic.
Stayed 3 nights in Dec 2017

6/10 Okay

Vincent, Singapore

Liked: Cleanliness, staff & service, room comfort
External environment
External environment have got pub an BBQ food an open roof top bar. Breakfast is disappointing otherwise not a bad parks to chili
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
no air con in one of the room
Stayed 2 nights in Dec 2017

6/10 Okay

Ravindran

Update hotel.com system
Frankly I was disappointed when I check in . Reason is when I book hotel.com said there is a mini bar in standard room but the hotel staff said NO mini bar in standard room unless u upgrade the room need to pay extra 60000 rupiah which I paid , I did show the staff the evidence about mini bar but there still can't except it . Can hotel .com please updated your system so that people book not be misunderstanding. Thank you
Stayed 1 night in Jul 2017

8/10 Good

Kuek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

Ramesh, singapore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Vry spacious
Vry spacious and clean rooms. Vry polite and friently stafs We book two rooms both rooms the aircon not working well. Vry hot and stuffy. Even we complain to the management

6/10 Okay

Richard

that time gym close so a bit dissapointed
Room quite big

10/10 Excellent

Juel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

joel, sg

Quite a distance from shopping malls
Didnt get the room/bed i booked Nice food at room dining

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but out of the city
I book standard bed 4 rooms but they give single bed room and all the room difrent floor that reception staff service very worst.

6/10 Okay

amrita

friendly staff and affordable prices

8/10 Good

BOON CHYE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mohamed Effandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
3d2n
WIFI was totally not working on the first day, no one could tell us why. Room door lock was faulty, door could not lock/open but subsequently fixed. need to call and remind reception to send technician up 3 times before the person appear at our door. hotel's surroundings has got nothing much. room is clean.

8/10 Good

Jun Wei, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was rather impressed with the hotel and room condition. Breakfast could been abit more diverse but taste wise was Pretty good. I would visit this hotel again on my next visit

8/10 Good

Mohd Faizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
Good experience. However, my siblings and I (3 couples altogether)had to cut short our stay, (one night only instead of 2 nights) as my sister's grand daughter passed away. (She is one of us). I asked the hotel staff but they were not sure if I could get a refund for the second night. As we were in a hurry, I could not resolve the issue. Your advise please.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hanitah, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am surprised but happy to see that the hotel lived up to my expectation. Ideal for resting & sleeping. For shopping may have to travel a bit more. Room is clean. However there is a strong cigarette smell that stays onto my clothes, despite it being a non-smoking room & I supposed non-smoking floor. This is the only disturbing factor that the hotel must rectify.

6/10 Okay

May, singapore

Disliked: Cleanliness
The stay was ok, but breakfast would have been better with more items.. too early to have food to finish.. Rather than that the staff were polite and friendly.. expecting for more in near future..

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cheap and good
It was a pleasant stay. Breakfast was ok considering it's just two days. Value for money.

8/10 Good

Hasyuri

Liked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Customer
The front desk staff are friendly and helpful. A cosy hotel for couples where you can find privacy. The room is tidy and clean. No problem getting to Nagoya Mall or any shopping place. The bellboy will help you hail a taxi within minutes. Will book again. Thank you.

6/10 Okay

MARY ANN