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Reviews of Bateau Bay Hotel

2.5 out of 5
Bateau Bay Hotel
65 Lumby Drive, Bateau Bay, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 159 reviews" "
Rating 8 - Good. 74 out of 159 reviews" "
Rating 6 - Okay. 33 out of 159 reviews" "
Rating 4 - Poor. 10 out of 159 reviews" "
Rating 2 - Terrible. 7 out of 159 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yanti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordabla Basic standard room hotel at the moment, as upgrading is on it's way. Friendly staff easy check in/out, the restaurant next to it was fabulous the only big problem only the car park for hotel guests which we had to parking our car away from our room, because of restaurant customers take the hotel guest carpark. they should marking few spots for guests only park their cars. The rest is good would be back and stay again
Stayed 2 nights in Apr 2024

6/10 Okay

Shady

Business traveller
Liked: Staff & service
There were construction work and was so noisy early in the morning
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning was great on hot night
Stayed 1 night in Feb 2024

2/10 Terrible

Kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Samantha

Travelled with partner
Liked: Staff & service
Property around undergoing construction, staff wonderful.
Stayed 1 night in Jan 2024
Response from Bateau Bay Hotel on 4 Feb,2024
Thank you Samantha!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect stop over travelling to the north coast I booked this place last minute. For the price it's actually not bad. There's comfy clean beds, toilet and shower private in your room. A bar fridge, kettle, coffee and tea. Remember bring yoir own shampoo hair products etc. There is no microwave, plates or hairdryer. Again for the price it was good for.a.one night stop over. I have paid hundreds of dollers a night and never had a microwave or plates in a room. Just to point that out. Plenty of towels and soap though. Thanks Bateau Bay Hotel
Stayed 1 night in Jan 2024
Response from Bateau Bay Hotel on 15 Jan,2024
Thank you for your review Ray! We look forward to seeing you again soon.

4/10 Poor

Hanlin

Travelled with family and small children, Travelled with group
Reasonable cleaning with basic facilities for a short stay. But there are small insects came into beds which were annoyed. The worst part was early construction next to the rooms. All my friends had to wake up early due to the noise.
Stayed 1 night in Jan 2024
Response from Bateau Bay Hotel on 15 Jan,2024
Thank you for your feedback and our apologies for the inconvenience. We'll pass it onto the team for review.

6/10 Okay

Antonio

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Borderline
Reasonable price for a basic room. OK linens and towels, aircon and kettle and few packets of coffee, tea and milk. Restaurant and bottle shop next door. The staff at the bottle shop / check in is friendly. Good location, quiet, easy to find and has a very large carpark. A short drive to the beaches and shopping centre. The room is a bit small, the outdoor sitting area at the back of the room is blocked off by construction fencing, and the front area too is blocked off. The furniture and the toilet/ bathroom are outdated, odours linger, the dark carpet feels dirty, and the fridge is rusty, its door is banged up and the freezer is so thickly frosted up. The housekeepers didn’t turn up for day 2 so I had to ask for replacement towels when we got back. I requested for housekeeping for day 3 but they missed tidying up the bed. However, for this price, I'd be unreasonable to expect a pristine place. I hope the ongoing renovations work well to improve the property when I come to the area again next summer.
Stayed 3 nights in Dec 2023
Response from Bateau Bay Hotel on 15 Jan,2024
Thank you for your feedback

10/10 Excellent

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the budget price to stay here I thought it was excellent. Roomy, shower pressure fabulous and beds comfy. There is renovations going on but i was in a room further away so it really wasn't a problem. Handy location too.
Stayed 2 nights in Dec 2023
Response from Bateau Bay Hotel on 15 Jan,2024
Thank you for your review!

6/10 Okay

Laurie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
once the renovations are complete this will be a fantastic place to stay
Stayed 1 night in Nov 2023
Response from Bateau Bay Hotel on 15 Nov,2023
Thank you for the review!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Steve

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was comfortable enough but despite the information stating that there was WiFi in all rooms, it was broken & switched off. Also the info said there was a restaurant but it was closed for rebuilding. It was not stated that the place was being rebuilt and the builders woke me earlier than I would have liked. When I took the staff to task, they blamed it on Wotif, saying they had emailed to advise. The hotel emailed me a confirmation and failed to warn of these reductions in their service so I didn't accept their feeble excuse. I have been asked to advise a friend of a suitable place to stay in this area, so needless to say I did not recommend here!
Stayed 1 night in Oct 2023

6/10 Okay

Nathan

Stayed 1 night in Oct 2023

4/10 Poor

Christine

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was not obvious where to check in. It should have been listed as being next to a construction site. No view. Good for someone passing through that just needs to sleep overnight.
Stayed 1 night in Sep 2023
Response from Bateau Bay Hotel on 3 Oct,2023
Thank you for the feedback Christine, we have passed this onto management :)

8/10 Good

Margaret

Very basic but clean and cheap.
Stayed 1 night in Sep 2023
Response from Bateau Bay Hotel on 3 Oct,2023
Thank you for your review Margaret!

6/10 Okay

Matthew

Disliked: Cleanliness, property conditions & facilities
It is ok for a bed for the night, nothing more. Currently a construction site while under renovations, which I was unaware of.
Stayed 1 night in Aug 2023
Response from Bateau Bay Hotel on 3 Oct,2023
Thank you for your feedback Matthew

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service
Really nice staff, clean and reasonably priced
Stayed 1 night in Aug 2023
Response from Bateau Bay Hotel on 3 Oct,2023
Thank you for your review!

8/10 Good

Julie

Great location and room for the price.
Stayed 2 nights in Jul 2023

6/10 Okay

Sarah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service
There was construction site outside the the apartment. Work started at 8am Saturday. Nothing on Sunday. View from room was dirt trenches. Would stay again when work has finished.
Stayed 2 nights in Jul 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service
Everything was good re the stay. Wotif unfortunately hasn’t reimbursed me for a prior cancellation that needed to be reimbursed
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Late check in was convient. Under construction when stayed so hard to review accurately. All in all, happy with stay.
Stayed 1 night in Jun 2023
Response from Bateau Bay Hotel on 10 Jul,2023
Thank you for your feedback Richard!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay there..so convenient and reasonable
Stayed 2 nights in Jun 2023
Response from Bateau Bay Hotel on 10 Jul,2023
Thank you Margaret! We look forward to seeing you again soon!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Jun 2023
Response from Bateau Bay Hotel on 10 Jul,2023
Thank you for the review Virginia!

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We were not told there was renovations happening,so there was meals
Stayed 2 nights in May 2023

4/10 Poor

Denis

Travelled with partner
Disliked: Amenities, property conditions & facilities
We realize the property is budget accommodation and renovations were happening at the adjourning hotel. We woke Friday morning to no hot water for the shower then at 8.30 am no water in the room at all.

8/10 Good

Peter

Travelled with partner
Liked: Staff & service, amenities
The rooms are basic but comfortable, and at a very competitive pricing. Hotel has good food and a friendly atmosphere.
Stayed 2 nights in Apr 2023
Response from Bateau Bay Hotel on 2 May,2023
Thank you for your review Peter!

8/10 Good

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Bateau Bay Hotel on 2 May,2023
Thank you Martin!

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good alround
Stayed 2 nights in Apr 2023
Response from Bateau Bay Hotel on 17 Apr,2023
Thank you for the review!

8/10 Good

Ronda

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2023

8/10 Good

colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate for needs
Room was clean.A face washer would have been nice.The small milks provided maybe should have been in fridge as the one I used curdled my coffee.However for the price paid the room suited its purpose and the meals at the hotel was great
Stayed 1 night in Apr 2023
Response from Bateau Bay Hotel on 17 Apr,2023
Thank you for the feedback Colleen! We've passed this onto management for review and hope to see you again soon!

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Parking right in front of room, window looks out over grassed area. Comfy bed. Will stay there again.
Stayed 2 nights in Apr 2023
Response from Bateau Bay Hotel on 13 Apr,2023
Thank you for your feedback Julie, glad to hear you enjoyed your visit and we look forward to welcoming you back again soon!

8/10 Good

lesley

Stayed 6 nights in Mar 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being part of the BB Hotel meant great parking, good food that I could order by phone to walk over and pick up, comfy bed and nice little outdoor terrace right off my room overlooking a grassy area with birds and fresh air! I’m booked in again for multiple times as I’m in transition of living accommodations. Looking forward to it!
Stayed 2 nights in Apr 2023
Response from Bateau Bay Hotel on 13 Apr,2023
Thank you for your feedback Julie! See you again soon!

6/10 Okay

Neil

Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2023

8/10 Good

Leanne

Stayed 1 night in Mar 2023
Response from Bateau Bay Hotel on 13 Apr,2023
Thank you for the review Leanne!

10/10 Excellent

Weijie

Stayed 1 night in Mar 2023
Response from Bateau Bay Hotel on 13 Apr,2023
Thank you for the wonderful review!

8/10 Good

Patricia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was ok
Stayed 3 nights in Mar 2023
Response from Bateau Bay Hotel on 20 Mar,2023
Thank you for your review Patricia!

10/10 Excellent

marilyn

Liked: Cleanliness, staff & service
The staff are lovely The room was very clean & opens on parkland where you can sit outside your door. Nothing glamorous but don’t be fooled. Has a good & very popular bistro too! I recommend!
Stayed 1 night in Feb 2023
Response from Bateau Bay Hotel on 6 Feb,2023
Thank you for your wonderful review Marilyn! Hope to see you again soon :)

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost was very low…good shower, comfy bed. That’s all I needed and that’s what I got. Good pub attached!
Stayed 1 night in Jan 2023
Response from Bateau Bay Hotel on 31 Jan,2023
Thanks for your review Michael! Glad you enjoyed your visit.

8/10 Good

Michael G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Bateau Bay Hotel on 20 Mar,2023
Thank you for your review Michael!

8/10 Good

lavinia salve

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to everywhere at an excellent price
Stayed 2 nights in Jan 2023
Response from Bateau Bay Hotel on 31 Jan,2023
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Overall it was good. Clean, tidy, had everything we needed for an overnight stay. For the price it was great in comparison to other prices. It's a bit older but well maintained. Some minor issues were old soap not cleaned off in the showers, the air con wasn't great in one room - not sure if it's faulty. But probably the most annoying thing was that I had to check in in the bottle shop and wasn't aware of that and no signage, so I had to walk around and ask a couple of the other staff before I figured out where to go.
Stayed 1 night in Jan 2023
Response from Bateau Bay Hotel on 31 Jan,2023
Thanks for taking the time to provide your feedback! We have passed this onto management.

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room spacious and clean. Nice white sheets and towels.Good location and next to hotel with easy access to food and drink. Need to update bathrooms. Very old
Stayed 3 nights in Dec 2022
Response from Bateau Bay Hotel on 10 Jan,2023
Thanks for your feedback Jenny!

8/10 Good

Vanessa

8/10 Good

Helen

Travelled with partner
Liked: Staff & service
Spacious room with ensuite. Good size fridge. Nice small outdoor area. The bar/hotel next door was convenient for a drink and/or dinner. Easy parking right outside our door. Could do with a good clean, especially the bathroom.
Response from Bateau Bay Hotel on 16 Dec,2022
Thank you for your feedback Helen!

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good for the price point 😉
Response from Bateau Bay Hotel on 16 Dec,2022
Thank you Richard!

4/10 Poor

brent

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
room was dirty crumbs on seat from previous people soap dish broken
Stayed 2 nights in Nov 2022
Response from Bateau Bay Hotel on 16 Dec,2022
Thank you for your feedback Brent, we have passed onto management for review!

10/10 Excellent

Jimena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is perfect. It has all we need.Thanks.
Stayed 1 night in Nov 2022
Response from Bateau Bay Hotel on 16 Dec,2022
Thanks Jimena! Hope to see you again soon!