Ariel, we're delighted to hear that you and your family, including your furry friend, had a wonderful time during your stay with us! We can't wait to welcome you back soon for another memorable experience. Thank you for choosing us for your getaway!

Michelle, thank you for your review. We're delighted you enjoyed our convenient location, relaxing hot tub, and friendly staff. We appreciate your feedback and look forward to welcoming you back soon.

Thank you for your review! We're so glad that you enjoyed your stay with us. We look forward to seeing you again at Big Bear Frontier.

Ben, thank you for your review! We're happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon at Big Bear Frontier.

Marco, we're thrilled to hear that you had a delightful stay with us at Big Bear Frontier! Thank you for choosing our resort, and we can't wait to welcome you back for another wonderful experience. See you again soon!

Jose, thank you for your glowing review! We're delighted to hear that you enjoyed our beautiful property and appreciated its proximity to the village. We strive to provide a convenient and enjoyable experience for all our guests, and we're thrilled that you had a great stay. We hope to welcome you back to Big Bear Frontier soon!

Helen, thank you for your wonderful review. We're thrilled to hear that you enjoyed our super convenient location near the Village and that you found our hot tub and pool fabulous. It's great to know enjoyed the cabin and found it perfect for your group. Your feedback is noted and we hope to welcome you back for another fantastic stay soon!

Rio, thank you for your glowing review. We're happy to hear you enjoyed our lakefront view as well as you lodge room amenities. We look forward to welcoming you back for another enjoyable stay in the future!

Roger, thank you for your review! We're delighted to hear that you had a great experience with us, especially during the snowstorm. Your kind words mean a lot to us, and we hope to welcome you back for another fantastic stay in the future!

Ailin, thank you for your review! We're thrilled to hear that you found your stay clean and comfortable. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay soon!

Malgorzata, thank you for your review! We're glad you enjoyed your stay with us. We look forward to your next visit with us at Big Bear Frontier.

Jeovanni, thank you for your review! We're glad you enjoyed your stay with us. We look forward to your next visit with us at Big Bear Frontier.

Shannon, thank you for your review. We're glad you enjoyed your stay with us. We look forward to your next visit with us at Big Bear Frontier.

Emilio, thank you for your review. We are happy to hear that you enjoyed your stay with us and appreciate your input. We hope to have the opportunity to welcome you back for an even better experience in the future at Big Bear Frontier.

Cymphani, thank you for your glowing review! We're delighted to hear that you had a lovely stay with us and enjoyed our cabins. Our wood fireplaces add a cozy touch to the mountain experience, and we're thrilled you enjoyed them. We hope to welcome you back for another wonderful stay soon!

Brian, thank you for your review! We're glad you enjoyed your stay with us. We look forward to your next visit with us at Big Bear Frontier.

Evelyn, thank you for your glowing review. We're glad you enjoyed your stay with us. We look forward to your next visit with us at Big Bear Frontier.

Kishore, thank you for your review! We're delighted to hear that you and your family enjoyed the charm of our small cabin. We apologize for the issue with the heater but are glad our staff could assist you promptly. We hope to welcome you back for another wonderful stay!

Jose, thank you for your glowing review! We're thrilled you enjoyed our newly updated lodge rooms as well as our fantastic hot tub and pool. We hope to welcome you back for another enjoyable stay soon!

Jennifer, thank you for your review. We're thrilled you enjoyed our great location, upgraded lodge rooms, and friendly staff. We hope to welcome you back again soon!

Andrew, thank you for your glowing review. We're happy to hear you enjoyed your stay at Big Bear Frontier and look forward to having you again!

David, thank you for your review. We're happy to hear you enjoyed our lakefront location and upgraded lodge rooms. We look forward to your next stay at Big Bear Frontier!

Thank you for the wonderful review! We're delighted you enjoyed being on the lakefront and have close proximity to the mountain. We hope to welcome you back again soon!

Henry, thank you for your review! We're happy that you enjoyed your stay with us at Big Bear Frontier. We look forward to seeing you again soon!

Marie, thank you for the fantastic review! We're thrilled to hear you enjoyed our great location and found the cabin setup perfect for your vacation. We can't wait to welcome you back for another wonderful stay!

Robert, thank you for your review. We're glad you enjoyed our recently upgraded lodge rooms. We apologize for any inconvenience with the bed during your stay.We'll work diligently to address these issues to ensure a better experience. We hope to welcome you back again soon!

Sue, thank you for your wonderful review! We're thrilled to hear you had a fantastic stay with us. We appreciate your kind words and hope to welcome you back again soon!

Elva, thank you for your review! We're so glad that you enjoyed your stay with us. We look forward to having you again for you next Big Bear adventure!

Viken, thank you for your review! We're glad to hear that your stay was relaxing. We look forward to your next stay with us at Big Bear Frontier.

Dear Brian,I sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. I understand the frustration that can arise from a miscommunication, and I'm truly sorry for the inconvenience caused.Upon reviewing your case, it seems there was a breakdown in communication between Expedia and our Property Management system, leading to the unfortunate situation you encountered. Our channel manager failed to deliver your reservation in a timely manner, which resulted in our front desk associate being unaware of your booking when you arrived.I want to assure you that this is not the standard of service we aim to provide, and I deeply regret the impact it had on your experience. We are actively addressing the issue with our systems to prevent such incidents from occurring in the future.I appreciate your understanding and want to thank you for taking the time to bring this matter to our attention. Your feedback is invaluable in helping us improve our processes and deliver a better experience for our guests.I'm pleased to hear that you found accommodation at the Holiday Inn Resort, and I hope you had a pleasant stay there. Should you consider giving us another chance in the future, I assure you that we will do our utmost to make amends for this lapse in service.Thank you for your patience and understanding.

Josi, thank you for your return visit and for sharing your feedback with us. We're pleased to hear that you enjoyed your stay with us. We appreciate your patience as we undergo renovations to improve the overall quality of our accommodations.We hope to welcome you back again in the future to experience our upgrades at Big Bear Frontier.

James, thank you for your review. Your kind words mean the world to us! We're so glad you had an excellent experience at Big Bear Frontier.

Anthony, thank you for your review. We're so glad you enjoyed the amazing lake view! We look forward to seeing you for your next stay with us for another Big Bear adventure.

Carlos, thank you for your review! We're happy to hear you enjoyed your stay. We look forward to your next stay with us at The Frontier!

Silvia, thank you for your glowing review. We're glad you enjoyed your stay! We hope to see you again for a future visit with us at Big Bear Frontier.

Amer, thank you for sharing your experience with us! We're thrilled you appreciated our spacious, clean rooms and convenient amenities. We apologize for any inconvenience with the air conditioning and appreciate your feedback. We'll address this issue to ensure a more comfortable stay for our guests in the future. We hope to welcome you back soon for an even better experience!

Lizbeth, thank you for your glowing review. We're glad that you enjoyed your stay and look forward to having you again at Big Bear Frontier.

Erin, thank you for your review. We apologize for the discomfort you experienced with the bed and the heater in your room. Your feedback is important to us. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

Thank you for your positive feedback on the cleanliness and convenient location. We apologize for any inconvenience regarding room service and the need to pick up extra towels and blankets. We appreciate your understanding and hope to welcome you back for an improved experience.

Sierra, thank you for your review. We apologize that your stay was unsatisfactory. We are aware of the need for renovations and are in the process of doing so. We hope you will consider giving us another try in the future.

Hi, Kenny. Thank you for your review and feedback. We apologize that your stay was unsatisfactory. Please know that our cleaning staff is thoroughly cleaning rooms in accordance with CDC recommendations. We are aware of the need for renovations and are in the process of doing so. We hope you will consider giving us another try in the future.

Cristian, We're thrilled to welcome you back! Delighted you enjoyed the cabins for another family stay. We look forward to seeing you again at The Frontier.

Yoshio, thank you for your review. We're glad you enjoyed your stay. We apologize for the Wi-Fi access being weak. We look forward to seeing you for a future stay.

Rodrigo, thank you for your glowing review! We're glad you had a memorable stay with us. We look forward to seeing you again in the future.

Demi, thank you for the glowing review! We're thrilled you loved the recently upgraded rooms and enjoyed the amenities, location, and staff. We appreciate your feedback about noise on the first floor. We look forward to you next visit at Big Bear Frontier.

Bonni, thank you for taking the time to share your feedback with us. We truly appreciate your honest review, as it helps us identify areas for improvement.We apologize for any inconvenience you experienced during your recent stay. Your comments regarding the bathtub, shower faucet, drain stopper, and phone issues are concerning, and we want to assure you that we take these matters seriously. Our team will investigate these concerns promptly to address and rectify the issues you've highlighted.Regarding the room temperature, we apologize for any discomfort you faced. We understand the importance of a comfortable stay, and we regret that the air conditioner was not available during your visit. We appreciate your understanding as we work to enhance our amenities for future guests.It's encouraging to hear that despite the challenges you faced, you still found the property itself to be nice. We appreciate your positive outlook and willingness to stay with us again. Rest assured; we are committed to making the necessary improvements to ensure a more enjoyable experience for all our guests.Thank you again for bringing these issues to our attention. We value your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future.

Lawrence, thank you for your review. We hope you enjoyed your stay with us at Big Bear Frontier and look forward to welcoming you back in the future.

Samantha, thank you for your review! We're glad that you enjoyed your stay at Big Bear Frontier and look forward to your future visit with us.

Chi, thank you for your review! We're glad that you enjoyed your stay at Big Bear Frontier. We look forward to your next stay with us in Big Bear!

Danielle, thank you for your review. We're sorry that your stay was unsatisfactory. We'd love to speak to you to discuss any of your concerns. Please call us at your earliest convenience. Thank you.