Fireplace

Reviews of Hilltop Inn by Riversage

3 out of 5
Hilltop Inn by Riversage
1116 North 28th St., Billings, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 838 out of 1300 reviews" "
Rating 8 - Good. 331 out of 1300 reviews" "
Rating 6 - Okay. 86 out of 1300 reviews" "
Rating 4 - Poor. 25 out of 1300 reviews" "
Rating 2 - Terrible. 20 out of 1300 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Adam, Ridgecrest

Business traveller
Liked: Cleanliness
Disliked: Amenities
Weird gym setup. Right next to hospital with hospital parking garage in view of the room windows. Helicopter noise from the hospital. However, close to 406 Taproom... great food, drinks, and atmosphere with a casino next door.
Stayed 1 night in May 2024
Response from Ray on 21 May,2024
Hello Adam, Thank you for choosing Hilltop Inn by Riversage! I hope you liked the top quality cardio equipment in our Fitness Center. Yes, we are close to the hospital, but also 406, as you mentioned, the airport, downtown, shopping, entertainment, parks, and more. We hope you will come back and see us again!

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late at night, and a "glitch" from Experian was confusing. The guest service rep. encouraged me to go to bed, and they had it solved in the morning when I was checking out. Everyone was very kind and helpful.
Stayed 1 night in May 2024
Response from Ray on 21 May,2024
Wonderful, Rita! So glad we were able to smooth out some technical problems for you. We are grateful for your business and hope you will stay again. Thank you!

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good convenient to hospital needs.
Stayed 2 nights in May 2024
Response from Ray on 19 May,2024
Hello Rick, We are delighted you found our location to be convenient. Don't forget we are also only a few minutes (literally) to curbside at the airport and close to downtown, shopping, entertainment, parks, and beautiful neighborhoods. Please come back and see us again, no matter what the reason for your visit! Thank you.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very good. Covenant to medical care. Clean room with good HVAC and Internet. Only complaint is that the bathroom fan was very noisy.
Stayed 1 night in May 2024
Response from Ray on 20 May,2024
Thank you, Jim, for your very nice comments about our friendly and efficient staff, clean guest room, and robust HVAC and WI-FI. Thanks for mentioning the bathroom fan. We appreciate the feedback. We hope to see you again soon!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ray on 17 May,2024
Super! Thank you for staying with us, Shawn. We are grateful for your business.

10/10 Excellent

Ute, Colognes

Travelled with partner
Liked: Amenities
We will stay here any time again. Very nice, clean and comfortable hotel.
Stayed 1 night in May 2024
Response from Ray on 15 May,2024
Hello Ute, Thank you so much for choosing our hotel and for the 5-Star review. Our staff works hard to give every traveler a great guest experience and we are very pleased you enjoyed your time with us. We look forward to your return visit. Thank you!

8/10 Good

Jeanifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed overnight during travels. Worked out well and enjoyed my stay.
Stayed 1 night in May 2024
Response from Ray on 14 May,2024
That's great, Jennifer! We are very glad you did not follow the herd to a franchise hotel but rather took a chance on an independent brand -- Riversage. Our staff works hard to give every traveler a great guest experience, and we are delighted you enjoyed your time with us. Please come again!

10/10 Excellent

Chi Wa

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient and located in a quiet neighborhood that is super close to both large hospitals in Billings. It was very easy for us to get around to visit our families. I can tell the hotel has done some upgrades as well - very clean and comfortable. We will definitely come back.
Stayed 1 night in May 2024
Response from Ray on 14 May,2024
Thank you, Chi Wa! We are so pleased we were able to make you comfortable and that you enjoyed our location and convenience. Please come again soon!

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This staff was totally AMAZING! Iva was absolutely AWESOME. Everyone went above and beyond to make our stay exceptionally!!! THANK YOU!!!
Stayed 1 night in May 2024
Response from Ray on 12 May,2024
Wonderful, Allen! We are so pleased you enjoyed our hard-working staff, who try to give every traveler a great guest experience. We look forward to welcoming you back to Hilltop Inn in the future. Thanks again!

10/10 Excellent

Joli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ray on 8 May,2024
Wonderful, Joli! We are grateful that you chose our hotel and for the 5 Star review. Thank you very much!

8/10 Good

Ron or Susanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly, helpful staff. Good breakfast. Google map not helpful until I went to hotel site to get directions. Definitely not walkable to restaurants and shopping.
Stayed 1 night in May 2024
Response from Ray on 8 May,2024
Hello Ron and/or Susanne. We are delighted your time with us was a success, and that you enjoyed our friendly and efficient staff. There is one restaurant (pretty good!) within walking distance. The others are just a short drive away. Please come see us again! Thank you.

10/10 Excellent

Darlene

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Very clean and super nice people.
Stayed 1 night in May 2024
Response from Ray on 8 May,2024
Thank you, Darlene. "Clean" is our #1 guest comment. Our staff works hard to give every traveler a great guest experience. We hope to have the pleasure of seeing you again when you next come to Billings.

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed several nights and was very pleased with the Hilltop Inn
Stayed 4 nights in Apr 2024
Response from Ray on 6 May,2024
Thank you so much, Jack. We are grateful for your business and delighted to hear your time with us was a success. Please come again soon!

10/10 Excellent

carl

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital
Stayed 4 nights in Apr 2024
Response from Ray on 2 May,2024
Thank you, Carl. We are grateful for your business. Please come back if we can be of assistance in the future.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional. My room was beautiful. It exceeded my expectations. The laundry room was very convenient and clean. The dining area was very clean and accomodating. The breakfast really was a full breakfast and very good. The late check-in option was very convenient for me after spending the day traveling.
Stayed 1 night in Apr 2024
Response from Ray on 2 May,2024
Wonderful! Thank you, Kerry, for choosing Hilltop Inn by Riversage and for your glowing feedback. We are so pleased you enjoyed your time with us. Our staff looks forward to the pleasure of welcoming you back. Thanks again!

10/10 Excellent

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Apr 2024
Response from Ray on 2 May,2024
Thank you so much, Sherri!

8/10 Good

Tarah

Travelled with family, Travelled with pets
Update to my previous review: the manager was very accommodating to our issues, she was very friendly & all about making sure her customers are happy, she did correct the situation & made it right with us, we are very happy & will stay again in the future.
Stayed 2 nights in Apr 2024
Response from Ray on 30 Apr,2024
Thank you, Tarah, for your patience and understanding. Although we try hard to give every traveler a great guest experience, we are not perfect. When we make mistakes, however, if given a chance we can almost always make it right. Thank you so much. We look forward to welcoming you back again on your next trip!

6/10 Okay

Natalia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Strange that rooms were not available with two queen beds. Just a double and queen.
Stayed 2 nights in Jan 2024
Response from Ray on 29 Apr,2024
Hi Natalia, Thank you for choosing Hilltop Inn by Rversage. Our double rooms have one queen and one double, as you point out. This allows for a bit more space in a double room, which is seldom occupied by more than three adults. Please come back and see us again on your next trip to Billings.

8/10 Good

Deborah A

Stayed 1 night in Apr 2024
Response from Ray on 30 Apr,2024
Thank you, Deborah A! We are very pleased to hear you enjoyed your time with us. Please come again!

10/10 Excellent

Jane, Morehead City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport. Clean rooms.
Stayed 1 night in Apr 2024
Response from Ray on 28 Apr,2024
Hello Jane, Our staff works hard to provide a clean and comfortable guest room. We are so pleased you enjoyed your time with us. Please come again soon!

10/10 Excellent

Cammi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing and friendly
Stayed 1 night in Apr 2024
Response from Ray on 28 Apr,2024
Wonderful! Thank you, Cammi.

10/10 Excellent

lynda

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. awesome staff
Stayed 1 night in Apr 2024
Response from Ray on 28 Apr,2024
"Clean" is our #1 guest comment! Thanks, Lynda. We are so pleased you enjoyed our friendly staff. We look forward to your next visit.

10/10 Excellent

lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Apr 2024
Response from Ray on 22 Apr,2024
Hello Lynda, We are grateful you chose Hilltop Inn by Riversage for your Billings travels, and are very pleased you found your room to be clean and nice. Come see us again! Thank you.

10/10 Excellent

Kelly, New Hope

Stayed 1 night in Apr 2024
Response from Ray on 12 May,2024
Super! Thank you for your business, Kelly. We are delighted you enjoyed your time with us.

10/10 Excellent

Bobby

Stayed 1 night in Apr 2024
Response from Ray on 12 May,2024
Thanks, Bobby, for choosing Hilltop Inn by Riversage and for your 5 Star review. We are very pleased you enjoyed your time with us. Please come again soon!

8/10 Good

Andrew, Nine Mile Falls

Stayed 1 night in Apr 2024
Response from Ray on 12 May,2024
Thanks, Andrew! We hope to have the pleasure of serving you again soon.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Requested wake-up call for early morning flight but this was not fulfilled.
Stayed 1 night in Apr 2024
Response from Ray on 28 Apr,2024
Thank you, Audrey, for generously giving us 5 Stars even thought we missed your wake-up call. Our system does not allow us to program in an automatic call to your room. Since your incident we have changed our policies and can no longer guarantee a wake-up call, although we will happily try to call as requested. Thank goodness you had a backup! Please come back and see us. Thanks again!

10/10 Excellent

Sandra, Elko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly. I also love the text messages we get from Hilltop welcoming us and giving us contact information for the hotel. The hotel is clean, safe, and comfortable. We love it!
Stayed 1 night in Apr 2024
Response from Ray on 19 Apr,2024
Wonderful! So pleased to hear we could make you comfortable at the Hilltop, and that you enjoyed our friendly, efficient staff. We look forward to the pleasure of welcoming you back again in the future!

2/10 Terrible

Sara

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to check in and the front desk told me my reservation was canceled, although I received a welcome text 3 hours prior. Expedia ensured me the reservation was still active, yet the property disagreed. I was asked to re-book a room. I reluctantly agreed, since I had been traveling all day and wanted to relax. After getting to the room, I immediately turned around, went to the front desk, and requested a refund. The room smelled of mildew, was very outdated, and dingy. I ended up booking elsewhere. Don’t stay here.
Stayed 1 night in Apr 2024
Response from Ray on 19 Apr,2024
Hello Sara, Everyone at Hilltop offers our sincere apologies for messing up your reservation. The employee who canceled your original booking has been counseled. She tried to find you another room, but by that time in the day we were limited to a double and the handicapped room, neither of which suited you. We were very sorry but of course refunded you. It was an honest mistake, but a serious error on our part. We hope you will come back and give us another chance. Thank you.

8/10 Good

Lisa

Both Expedia and the hotel charged us for the room
Stayed 1 night in Apr 2024
Response from Lucy on 16 Apr,2024
We are happy to hear you are overall enjoying your stay at The Hilltop Inn by Riversage, Lisa. When we brought the two reservations to your attention, you declined to take any action on the Expedia reservation (you had already checked-in with the other reservation). As the reservation you had with Expedia was a prepaid purchase through Expedia, our hands at the hotel are tied. You will need to reach out to Expedia to see if they will grant you a refund. We are sorry we can't be of more help, but this is the framework Expedia has created and mandates we use. Thank you!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great overall. Very friendly & helpful staff. The bathroom showerhead was pitiful & curtain dirty, but otherwise a clean & quiet room/location
Stayed 6 nights in Apr 2024
Response from Lucy on 16 Apr,2024
Thank you, Tracy, for letting us know you overall enjoyed your stay at The Hilltop Inn by Riversage. We apologize for issues with your shower as this is not Riverage standards. A guest should, however, never hesitate to bring any problems to our attention immediately so we may work to fix things. It will absolutely improve you stay. We appreciate you selecting our hotel for your Billings travels.

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean, the staff I met were all so friendly and genuine. Not a single one urged me to write this review. They were just helpful, kind and easy to chat with. The breakfast here is awesome! Chobani yogurt, bagels, waffle, biscuits and gravy, sausage links, omelets, breads, cereals, all the fixings to go on all the things, orange juice and apple juice, MONTANA milk, wonderful fresh fruit, and great fresh muffins! I'm sure I'm missing something there but I hope you get the idea. The beds were comfy and everything was very clean. The temperature knob/handle in the shower was loose and drifted on it's own to the hottest setting but it wasn't too hot, there was not a concern about getting burned, it didn't affect the shower temp adversely for us. There is only one door in and out of the building, they lock it at 8pm. This helps to make sure guests feel safe. The hotel is nestled in amongst the hospital so it's very handy for people staying in the area visiting loved ones getting medical help. You can have pets here. We encountered a few dogs that were all so well behaved and a delight to see. This is such a quiet and clean property.
Stayed 1 night in Apr 2024
Response from Lucy on 15 Apr,2024
Wonderful! Thank you so much, Misty, for letting us know so thoroughly how much you enjoyed your recent stay at The Hilltop Inn by Riversage. We couldn't have said it better ourselves and are so grateful for guests such as yourself. Please do come back to see us again soon!

10/10 Excellent

Andrew, Nine Mile Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lucy on 15 Apr,2024
Thank you so much, Andrew, for the 5 star review from your recent stay at The Hilltop Inn by Riversage! We sincerely appreciate you selecting our hotel for your Billings travels and hope to welcome you back again soon.

10/10 Excellent

Laura

Travelled with family, Business traveller
Easy to get to hospitals and to walk everywhere downtown.
Stayed 1 night in Apr 2024
Response from Lucy on 15 Apr,2024
Wonderful! Thank you so much for letting us know you found The Hilltop Inn by Riversage to be so convenient for your Billings travel needs, Laura. We are adjacent to the Billings medical corridor, as well as downtown's best entertainments/restaurants. Please do come back to see us again soon!

8/10 Good

Renae

Stayed 1 night in Apr 2024
Response from Ray on 1 May,2024
Hello Renae, Thank you for choosing Hilltop Inn by Riversage. We are very pleased your stay was a success and hope we have the pleasure of serving you again in the future.

6/10 Okay

robert

Stayed 1 night in Apr 2024
Response from Ray on 1 May,2024
Hello Robert, Our staff works very hard to give every traveler a great guest experience and we shoot for 5 Stars every time. Your review gives no feedback as to why your stay was not totally satisfactory. Did you mention anything to Management while you were here? If you let us know, we can almost always make it right. We hope you will come back and give us another try -- and tell us how we can earn 5 Stars from you. Thank you.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service
The only thing I didn't like was that it was farther off the highway than I thought it was going to be.
Stayed 1 night in Apr 2024
Response from Lucy on 4 Apr,2024
Thank you so much, Debra, for letting us know you overall enjoyed your recent stay at The Hilltop Inn by Riversage. While we are centrally located, we are a smidge off the beaten path in a neighborhood setting. Our guests enjoy the quiet. We sincerely appreciate you selecting our hotel for your Billings travels!

2/10 Terrible

Linda

Stayed 1 night in Apr 2024
Response from Ray on 28 Apr,2024
Hello Linda, You did not leave us any clues as to why you were not satisfied. Did you speak with Management while you were here? Our staff is dedicated to making you comfortable and if there is anything we can do, if you let us know we will work hard to make it right. Please come back and tell us how we can earn 5 Stars from you next time. Thank you

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
Nice quiet place to stay and quick access to the airport
Stayed 1 night in Mar 2024
Response from Lucy on 1 Apr,2024
Thank you so much, Michael, for the 5 star review from your recent stay at The Hilltop Inn by Riversage! We sincerely appreciate you selecting our hotel for your Billings travels an are thrilled to know you found us quiet and convenient. Please do come back to see us again soon!

10/10 Excellent

Lyle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ray on 2 Apr,2024
Great, Lyle! We are pleased you enjoyed your stay with us and hope you will come back again soon. Thank you!

10/10 Excellent

Sandra, Richmond

Stayed 1 night in Mar 2024
Response from Ray on 19 Apr,2024
Thank you so much, Sandra! Our staff tries to give every traveler a great guest experience. Please come again.

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and inexpensive.
Stayed 1 night in Mar 2024
Response from Lucy on 1 Apr,2024
Thank you so much, Tami, for letting us know how much you appreciated the value The Hilltop Inn by Riversage during your recent stay. We tailor our rates to our amenities so that you only pay for what you want and need. We sincerely appreciate you selecting our hotel for your Billings travels and hope to welcome you back again soon!

10/10 Excellent

Sheila

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
My room had a few wrappers and a q-tip on the floor, yuck. Other than that, everything else was great.
Stayed 2 nights in Mar 2024
Response from Lucy on 1 Apr,2024
Thank you, Sheila, for letting us know you overall enjoyed your stay at The Hilltop Inn by Riversage. We, however, sincerely apologize for the cleanliness of your room as this is absolutely not the high standards we expect our guests to experience. Please know, we have had discussions with Management that this is unacceptable. We hope you'll continue to think of us for any and all future Billings travels.

8/10 Good

Leah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Rooms were clean and staff was wonderful; friendly and very accommodating. We will definitely continue to stay here! The only negative was the shower- water pressure was low and the temperature kept going from hot to cold and back. The shower also squeaked very loudly.
Stayed 3 nights in Mar 2024
Response from Lucy on 25 Mar,2024
Thank you, Leah, for letting us know you overall enjoyed your stay at The Hilltop Inn by Riversage. We appreciate you bringing the water issue to our attention during your stay, and we were able to resolve it quickly. We sincerely appreciate you selecting our hotel hotel for your Billings travels...it is an honor to know you'll continue to think of us for future trips.

10/10 Excellent

Acer

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Mar 2024
Response from Ray on 19 Mar,2024
Thank you so much, Acer! We are delighted your stay was a success. We hope to see you again in the future!

10/10 Excellent

Bruce Allen Boehm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Near the downtown area and my work site. Clean with friendly staff
Stayed 4 nights in Mar 2024
Response from Ray on 19 Mar,2024
We are so happy to be your preferred hotel while in Billings, Mr. Boehm! Our staff works hard to provide clean and comfortable surroundings, personal service, and good value for your dollar. Please let us know if we can ever do anything to make your stay more enjoyable!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ray on 19 Mar,2024
Great! We appreciate your business, Nancy. Please come back and see us again in the future.

10/10 Excellent

george, great falls

Liked: Cleanliness, staff & service, property conditions & facilities
Was qiet and inexpensive. Nice basic property
Stayed 1 night in Mar 2024
Response from Ray on 19 Mar,2024
Exactly! Thank you, George, for seeing that we concentrate on the fundamentals of hospitality and leave the frills for the more expensive, franchise properties. Who wants to pay for a pool if you don't want to use a pool? We hope you will come back and see us again. Thank you!

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lucy on 14 Mar,2024
Wonderful! Thank you so much for the 5 star review from your recent stay at The Hilltop Inn by Riversage, Clarence. We sincerely appreciate you selecting our hotel for your Billings travels...please do come back to see us again soon.