In-room safe, blackout curtains, iron/ironing board, free WiFi
Check availability

Reviews of Kelly Inn Billings Montana

2.5 out of 5
Kelly Inn Billings Montana
5610 South Frontage Road, Billings, MT

Reviews

8.2

Very good

Rating 10 - Excellent. 612 out of 1269 reviews" "
Rating 8 - Good. 364 out of 1269 reviews" "
Rating 6 - Okay. 140 out of 1269 reviews" "
Rating 4 - Poor. 92 out of 1269 reviews" "
Rating 2 - Terrible. 61 out of 1269 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marley

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We loved staying here. Very clean. Nice rooms. My kids loved the pool. If ever in the area again, we will definitely choose this hotel.
Stayed 1 night in May 2024

6/10 Okay

Neeka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fire alarm pulled by some kids. Not hotels fault. Walls are thin could hear neigbors the entire time. Breakfast was great! Fan in the bathroom didnt work.
Stayed 2 nights in May 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The pool was nice. Our room was clean and comfortable.
Stayed 2 nights in May 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice clean comfortable and quiet room
Stayed 1 night in May 2024

6/10 Okay

William, Oxford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always an awkward entrance to the hotel going past someone smoking
Stayed 3 nights in May 2024

10/10 Excellent

TyAnna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel by accident, but it turned out to be a great place to stay. Close to the interstate, shopping, gas, and restaurants. Definitely stay again when in Billings, MT.
Stayed 1 night in May 2024
Response from GM on 24 May,2024
Thank you for choosing us

10/10 Excellent

Merrill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the King Suite…very nice.
Stayed 1 night in May 2024
Response from GM on 24 May,2024
Thank you for staying

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Staff was very helpful and courteous. Good breakfast.
Stayed 3 nights in May 2024
Response from GM on 24 May,2024
Thank you for your remarks

10/10 Excellent

Terracelee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet and clean! Great staff!
Stayed 1 night in May 2024
Response from GM on 23 May,2024
Thank you

8/10 Good

Tracy

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay with kids and pets. The first floor indoor and outside door made everything very convenient. I was able to get my luggage straight from my car and into the room throught the outside door. It also made taking the dog out very convenient. On the other side of the room you had a door that lead down the hallway and either to the dinning room or pool. The hotel is surrounded by big grassy areas that are great for kids and dogs. My only complaint would be that the bed was very hard.
Stayed 1 night in May 2024
Response from GM on 23 May,2024
Thank you for staying with us

10/10 Excellent

Judy and Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room, comfy bed, breakfast met our needs
Stayed 1 night in May 2024
Response from GM on 21 May,2024
thank you for your review

8/10 Good

George

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from GM on 23 May,2024
Thank you

10/10 Excellent

Crystal

Stayed 1 night in May 2024
Response from GM on 23 May,2024
Thank you

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 23 May,2024
Thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean, quiet.
Stayed 1 night in May 2024
Response from GM on 23 May,2024
Thank you

8/10 Good

Danelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed before, its been many years. Bathroom needs updated very much. Otherwise very nice and clean.
Stayed 2 nights in May 2024
Response from GM on 20 May,2024
thanks for staying with us

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Lady that did the continental breakfast was great as was the staff behind the desk.
Stayed 4 nights in May 2024
Response from GM on 20 May,2024
thank you for your comments, i will share your remarks with our breakfast person

4/10 Poor

James, Colorado Springs

Travelled with family
Disliked: Amenities, property conditions & facilities
Hot tub was inoperable...this is the MAIN REASON I booked at this hotel....VERY UNHAPPY !!
Stayed 1 night in May 2024
Response from GM on 20 May,2024
I am sorry to hear this, We will look into which room you were in.

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 20 May,2024
thank you

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 20 May,2024
thank you

8/10 Good

David, Spicer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet. Sink outside of toilet/shower, which is handy. Excellent variety at breakfast. Has a pool and hot tub, though we did not try them out. $10 more than the nearby Super 8 or Econolodge. But worth it. Would stay again.
Stayed 1 night in May 2024
Response from GM on 15 May,2024
Thank you for choosing us

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were 2 Kelly Inns in Billings. Wind was blowing hard.
Stayed 1 night in May 2024
Response from GM on 14 May,2024
Yes we have a Best Western Kelly Inn just one mile away from our stand alone Kelly Inn. It was really windy the past couple of days in MT. Thank you for staying

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 14 May,2024
Thank you

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night. The Inn and our room was clean. They had a decent continental breakfast. Staff was nice. Would recommend.
Stayed 1 night in May 2024
Response from GM on 9 May,2024
Thank you for sharing your comments

4/10 Poor

Darlene

Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I have two dogs i requested a ground floor room and was informed it was an upcharge .. ground floor rooms should be for people who have pets.. it only makes sense. Then I go to my room and the refrigerator was full of last customers food! I had NO Regular Coffee. Just 3 decaf. On top of that I went to take my dogs outside and when I came back to come Inside both of my keys would NOT work!! Over all I was disappointed. If I wanted to to back down to the front desk for the 4th time I would have ask for a discount for my room charge
Stayed 1 night in May 2024
Response from GM on 8 May,2024
Our first floor rooms are very poplar since they have a outside and inside entrance and the floors are hard surface. They are seperated out from the other rooms and are a little more expensive than our other room types so that you can reserve these at anytime. I apologize that there was food left in the fridge, I will share this with housekeeping. Also, I am happy to announce that we will be installing a new room key system for the property this summer.

10/10 Excellent

Jordyn

Stayed 2 nights in May 2024
Response from GM on 8 May,2024
Thank you

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Evidently very busy this night. Had to have a 3rd floor room way away from the main food and pool area. Booked because I wanted to use their advertised hot tub from a long day of travel. The hot tub was broken and unusable, so no hot tub experience. The person doing the food at breakfast could not keep up and have everything filled. Ran out of most everything. Had to wait way too long for refill. Ran out of Juice too. Desk staff were friendly, understanding and I appreciated them. Room was adequate and clean. Nothing special.
Stayed 1 night in May 2024
Response from GM on 7 May,2024
thank you for sharing your comments, we were pretty busy the night you stayed. Our staff got hit with a wave of people during breakfast so it did take a few minuites to recover and get caught back up, I am sorry that we did not have many breakfast options when you came down.

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, good breakfast.
Stayed 1 night in Apr 2024
Response from GM on 30 Apr,2024
Thank you for taking the time to write us a review

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was very clean. I loved the jacuzzi tub in my room.
Stayed 1 night in Apr 2024
Response from GM on 30 Apr,2024
Thank you for staying with us

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy with dogs barking.
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr,2024
Thank you for staying with us

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had both an internal door to the hallway AND an outside door to the parking lot. Our car was parked literally 10 feet from the outside door.
Stayed 1 night in Apr 2024
Response from GM on 27 Apr,2024
our first floor rooms all have a outside entrance to the guest room and a inside entrance to , We have a lot of guest that really like the ability to pull their vehicle up to the guest room door

8/10 Good

Bridger

Stayed 2 nights in Apr 2024
Response from GM on 15 May,2024
Thank you

10/10 Excellent

LeAnne

Stayed 2 nights in Apr 2024
Response from GM on 15 May,2024
thank you

10/10 Excellent

Lynn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable one night stop
Stayed 1 night in Apr 2024
Response from GM on 24 Apr,2024
Thank you for giving us 5 stars

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast! Staff was friendly and courteous.
Stayed 1 night in Apr 2024
Response from GM on 23 Apr,2024
Thank you for sharing your comments

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 23 Apr,2024
Thank you for the 5 stars

8/10 Good

harinder

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2024
Response from GM on 19 Apr,2024
thank you

10/10 Excellent

Gary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great spot to spend the night.
Stayed 1 night in Apr 2024
Response from GM on 19 Apr,2024
Thank you for giving us 5 stars

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 19 Apr,2024
Thank you

10/10 Excellent

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel- pool was super warm and it was very convenient right off the highway. Breakfast was very good and the beds were very comfortable. Really enjoyed our stay!
Stayed 1 night in Apr 2024
Response from GM on 16 Apr,2024
We appreciate you taking the time to let us know how we did. Thank you for such a great review!

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying in 10 different hotels in 10 different states, the Kelly Inn was by far the best one we stayed in. They had excellent value for the cost, and everything was perfect. We especially appreciated the delicious breakfast and friendly staff in the morning. Thank you very much!
Stayed 1 night in Apr 2024
Response from GM on 16 Apr,2024
Thank you so much for your wonderful comments

8/10 Good

Sara

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from GM on 27 Apr,2024
thank you

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 16 Apr,2024
Thank you for the 5 star rating

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff, clean and pet friendly, good breakfast
Stayed 1 night in Apr 2024
Response from GM on 12 Apr,2024
Thank you for taking the time to let us know how we did and the great review!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr,2024
thank you for giving us 5 stars

8/10 Good

Robyn

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
We had a great stay here! Check in staff was helpful and welcoming as well as accommodating. Rooms were very nice! The breakfast in the morning was also great! The only disappointing thing was that the hot tub was not working and nothing was mentioned at check in. We would stay here again!
Stayed 1 night in Apr 2024
Response from GM on 10 Apr,2024
Thank you for taking the time to let us know how we did. I apologize that you were not informed at check-in about our hot tub. Unfortunately we had a mechanical failure and are working diligently to get it back up and running. We hope to see you again if your future travels bring you back to Billings.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and comfortable beds. Great pool.
Stayed 1 night in Apr 2024
Response from GM on 9 Apr,2024
Thank you for giving us 5 stars

4/10 Poor

Anthony

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 8 Apr,2024
I am sorry to see that you had some issues during your stay

10/10 Excellent

Mary

Stayed 1 night in Apr 2024
Response from GM on 26 Apr,2024
Thank you for the great rating!

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, clean rooms and facilities.
Stayed 1 night in Mar 2024
Response from GM on 8 Apr,2024
Thank you for staying