Exterior

Reviews of La Quinta Inn & Suites by Wyndham Billings

2.5 out of 5
La Quinta Inn & Suites by Wyndham Billings
5720 S Frontage Rd, Billings, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1011 reviews" "
Rating 8 - Good. 242 out of 1011 reviews" "
Rating 6 - Okay. 75 out of 1011 reviews" "
Rating 4 - Poor. 29 out of 1011 reviews" "
Rating 2 - Terrible. 25 out of 1011 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good all around
Stayed 1 night in May 2024

10/10 Excellent

SALLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Misauri

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, pool was nice and bedroom had a nice size (deluxe). Definitely a fairly new hotel. I would stay there again.
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
Thank you Misauri

10/10 Excellent

Theresa

!
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
Thak you Theresa

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent , The Gentleman that checked me in was so kind and courteous. As well as the rest of the staff . Breakfast was very good and the woman working that day was also just so nice , it was really clean too . Check out was a breeze too . Very nice Beverly very clean rooms .
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
Thanjk you Heather

4/10 Poor

Don

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs upgrade badly price was too high for this hotel. Paint missing on doors just hasn’t been upgraded at all
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
Hello,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Ensuring the comfort and satisfaction of our guests is our top priority, and we take your comments seriously.We apologize for any inconvenience caused by the condition of the hotel. Your feedback regarding the need for upgrades and the pricing concerns has been shared with our management team for immediate review and action.We appreciate your valuable input as it helps us to identify areas where we can improve. Please know that we are committed to enhancing our facilities and services to provide a better experience for our guests in the future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.Warm regards,Orlando HaleGMLaquinta Billings

10/10 Excellent

Caitlin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was nervous about a La Quinta - my perception of them was dingy and not great. My mind was changed!! Nice one suite room for a reasonable price, and fit our family of six. My kids loved the pool and two slides!!! The breakfast bar was better than a standard HIE. All the “extras” - fruit and yogurt parfaits, chocolate milk, waffles, bagels cream cheese, cereal and lots of sausage, bacon, potatoes and eggs. All the juices. We’d come back!
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
I appreciate that Caitlin

4/10 Poor

Robert B

Travelled with partner
Things were pretty worn in the room, and just a very average room for the price.
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
Thakn you Robert

6/10 Okay

William

Travelled with family, Business traveller
This place is showing its wear fast. Furniture in room is tearing at the seams and electrical outlet hanging off the wall. It’s going downhill fast. Sad to see.
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
Thank you for bringing these concerns to our attention. We're truly sorry to hear that your recent experience at our hotel did not meet your expectations.Maintaining the comfort and safety of our guests is paramount, and we are disappointed to learn about the issues you encountered in your room. Your feedback regarding the condition of the furniture and the electrical outlet has been promptly shared with our maintenance team to address these issues immediately.We understand your disappointment and want to assure you that we take your comments seriously. Our goal is to provide a welcoming and comfortable environment for all our guests, and we apologize for falling short during your stay.We appreciate your valuable feedback as it helps us to identify areas for improvement. Please know that we are committed to taking the necessary steps to ensure that our facilities meet the highest standards.If there's anything else we can do to make amends or if you have any further feedback to share, please feel free to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet & right next to the Cracker Barrel
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
Thakn you Chesea

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent pool and hot tub!
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
Thankn You Kendra

10/10 Excellent

Colleen

Travelled with family
Liked: Amenities
Great service!
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
Thank sColleen

10/10 Excellent

Levi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was very nice, neat and quiet
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
Thanks Levi

8/10 Good

Jasmin, Great falls

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed everything pool , rooms, breakfast, we had a pet and they were good to him. The only thing I noticed was when we checked in the front desk gentleman is not very welcoming he like rushes you through it barely says hi going over rules like it’s the military but otherwise all the other staff is great he just looked liked he hated his job
Stayed 2 nights in May 2024
Response from Orlando Hale on 22 May,2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay with us and that you found our pool, rooms, breakfast, and pet-friendly service to your satisfaction.However, we sincerely apologize for any inconvenience caused by the demeanor of our front desk gentleman during your check-in experience. Providing warm and welcoming service is fundamental to our values, and we regret that this was not reflected during your interaction.Your comments have been shared with our management team, and we will address this matter internally to ensure that all members of our team provide the level of hospitality that our guests deserve.We appreciate your valuable feedback as it helps us to continually improve our services. Should you choose to stay with us again in the future, we will make every effort to ensure that your experience is nothing short of exceptional from start to finish.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.

10/10 Excellent

Ruby

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient property that has completely been updated. It is very clean and nice. Parking lot needs some sprucing up, but otherwise, a really great place to stay.
Stayed 1 night in May 2024
Response from Orlando Hale on 22 May,2024
Thak You Ruby

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location off the interstate. Hotel was very nice, clean and staff was nice.
Stayed 1 night in Mar 2024
Response from Orlandfo Hale on 22 May,2024
Thank you Bryan

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Indoor pool slide was non-functional/being repaired. $172/nite is far too spendy for non-functioning items.
Stayed 1 night in Apr 2024
Response from orlando Hale on 22 May,2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience with our indoor pool slide was less than satisfactory during your recent stay.Ensuring that all of our amenities are fully functional and available for our guests is a top priority for us, and we apologize for any inconvenience caused by the non-functional slide. Please know that our maintenance team is working diligently to address this issue as quickly as possible.We understand your frustration and regret that this impacted your overall impression of your stay. Your comments regarding the pricing have been duly noted, and we will review our pricing structure to ensure that it reflects the value we aim to provide to our guests.We appreciate your understanding and patience in this matter. If there's anything else we can do to make amends or if you have any further feedback to share, please feel free to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Okay

Shatasha

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was relaxing.
Stayed 2 nights in Apr 2024
Response from Orlando Hale on 22 May,2024
Thank You Shatasha

8/10 Good

Sharley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are hard but overall good hotel.
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thank You Sharley

6/10 Okay

Donald, Ennis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were hard, Had hard time sleeping.
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thak You donald

10/10 Excellent

Jeffrey

Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thank you Jeffery

10/10 Excellent

Cody, RAPID CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Orlando Hale on 22 May,2024
Thak You Cody

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thank you Jennifer

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on/off of highway but definitely on the edge of town.
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thank sJames

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was awesome! You can tell she loves her job.
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thanks Charles

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thanks Brian

10/10 Excellent

sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was I credible, nice room and very clean.
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thak Yu Sophia

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thanks Glen

10/10 Excellent

Jerry

Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thank you Jerry

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe n was in walking distance to Cracker Barrel Cafe
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thank You Bernadette

8/10 Good

Sharley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are hard but overall good hotel.
Stayed 2 nights in Mar 2024
Response from Orlando Hale on 22 May,2024
Thak You Sharley

10/10 Excellent

Tyrone, Gleichen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will always stay at this Hotel!
Stayed 1 night in Mar 2024
Response from Orlando Hale on 22 May,2024
Thak You Tyrone

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like to stay here when we come to Billings because it is located right next to Cracker Barrel and has easy access to I90. The only thing this year that we noticed was we could hear dogs barking more, but nothing to upsetting. The breakfast was really good, better then years before. Would recommend you stay here.
Stayed 4 nights in Apr 2024
Response from Orlando Hale on 22 May,2024
Thank You Cathy, I apologies about the dogs

10/10 Excellent

Shawn

Business traveller, Travelled with pets
Very nice hotel…easy parking and nice grounds for pets too.
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thaks Shawn

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Orlando Hale on 22 May,2024
Thank You allison

10/10 Excellent

Jared

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thanks Jared

10/10 Excellent

Ernest G.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and efficient.
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thak YU ernest

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thaks Kayla

10/10 Excellent

Amy, Gardner

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Best La Quinta in the entire country! This place is the bees knees. Everything is covered in special touches and friendliness. It's a chain, but the owners and staff make it feel boutique with their kindness. Breakfast, personal care supplies, lobby and everything are customized to show their pride in the property. I love staying here!
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
I appreciate that Amy!! See you next time

10/10 Excellent

sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Orlando Hale on 22 May,2024
Thak You Sean

8/10 Good

Samantha

Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thakn You Samantha

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Fantastic friendly staff.
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thaks Nick

10/10 Excellent

Irene

Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
Thank Irene

10/10 Excellent

Michel Aaron

Stayed 1 night in Mar 2024
Response from Orlando Hale on 22 May,2024
Thak You Michel

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great…Staff was great….The eggs were terrible, some improvements needed on breakfast. Rest was great!
Stayed 1 night in Apr 2024
Response from Orlando Hale on 22 May,2024
ThaksWayne

8/10 Good

Scott

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Pet friendly, good location
Stayed 2 nights in Mar 2024
Response from Orlando Hale on 22 May,2024
Thaks Scott

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Orlando Hale on 22 May,2024
Thaks Marc

8/10 Good

Kaai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Clean. Convenient.
Stayed 1 night in Mar 2024
Response from Orlando Hale on 22 May,2024
Thak Jaai

10/10 Excellent

Sarah C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Quinta was clean and comfortable. Everything in the room was in great shape and the bed was the best! Thanks for a great stay!
Stayed 1 night in Mar 2024
Response from Orlando Hale on 22 May,2024
Thak You Sarah

8/10 Good

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Orlando Hale on 22 May,2024
Thank Cameron