The AC was not working, so the room was hot. The decor is a bit old and worn, but it was pleasant.
The breakfast was hard going, the staff worked hard, but you had to keep asking for things like forks, glasses and the English breakfast kept running out of items and again you had to ask for them.
I think if the hosts had just been a little more aware, they could pre-empt this and make it more comfortable for guests.
We were warned via email to expect a drop in service, it was a distraction, but I feel solvable with just a little more attention.