Dear Valued Guest, Mabuhay from Four Points by Sheraton Boracay! Thank you for posting your comment. We always value inputs and suggestions as our guests’ satisfaction, comfort, and safety is always our primary concern. We admit that given the generality of your statement, we are not in a position to properly review and accordingly provide feedback. But we definitely invite you to contact us so we can properly understand and assess what may have transpired during your stay given the gravity of your feedback. Please feel free to do so by contacting us directly at your earliest convenience. Rest assured that we welcome every opportunity to improve our services and that we remain committed to creating memorable, genuine, and distinct hotel experiences for our guests and community. Best Regards, Clarissa MallareReservations Manager