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Reviews of AC Hotel by Marriott Boston Cambridge

3.5 out of 5
AC Hotel by Marriott Boston Cambridge
10 Acorn Park Drive, Cambridge, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness
Nice staff
Stayed 1 night in May 2024
Response from Shea on 28 May,2024
Dear James, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay with us along with our nice staff! We look forward to seeing you again soon! Sincerely, AC Hotel by Marriott Boston Cambridge

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The weekend we visited was graduation weekend and hotel rooms were overpriced all throughout the city. Having said that this property felt very safe. Our room was very quiet for restful sleep. The mattress was very comfortable. This property is obviously brand new and we learned the level of AC Hotel amenities, or lack thereof. My husband and I like to stay at Marriott properties that have food options and a lounge that is open for Bonvoy members. This is not your hotel for that. There is a nice buffet, and snacks at the front desk both at your expense. There is a free coffee urn by the front desk. This hotel is on the rail line. The walk to the rail line is really sweet and is a wooded pathway, that bicyclist and joggers utilize. You do not want to walk this part late at night. We were given great advice by a rail worker to walk along the highway path coming back at night. Otherwise, no complaints.
Stayed 2 nights in May 2024
Response from GM - AC by Marriott Boston-Cambridge on 20 May,2024
Thank you for staying with us & providing valuable feedback on your stay. We appreciate you trying out the AC brand and hope you will consider us on a return trip to the greater Boston area.

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service
The place was clean and it is very much a hotel for business people. You live out of suitcase. My biggest issue was my door lock did not work probably because they needed to pry it open at some point. It would take to long to fix that night and no open rooms. They did fix the next day. The train station is close but that is all you can really walk to. Pricing for food was way too high. Also parking was same price for the day as if in the city.
Stayed 3 nights in May 2024
Response from GM - AC by Marriott Boston-Cambridge on 19 May,2024
Hi Suzanne -Thank you for sharing your recent experience with us. Overall, I am happy that you enjoyed your stay and found the location to be suitable for your travel needs. I am sorry that you had an issue with your guestroom door lock, but happy that our team was able to fix it.

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, and good location, it is a little bit noisy from being close to the highway the staff was awesome, specially Mike at front desk went the extra mile! I would come back no doubt
Stayed 2 nights in May 2024
Response from GM - AC by Marriott Boston-Cambridge on 20 May,2024
Thank you so much for your feedback! We are especially grateful to count Mike as one of our team members. On your next visit, you can request a courtyard-facing room. Those tend to be a little quieter. We are happy to accommodate if we have the rooms available.We look forward to welcoming you back soon!

10/10 Excellent

Wang

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from GM - AC by Marriott Boston-Cambridge on 30 Apr,2024
Our Team thrives on delivering a great service experience. I'm so glad to learn that we delivered on our promise. Come & see us again!

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 1 night in Apr 2024
Response from GM - AC by Marriott Boston-Cambridge on 28 Apr,2024
Our team loves it when they know they've made a positive impact on our guests' stay. Thank you so much for letting us know.

10/10 Excellent

Lauren Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great location near train station.
Stayed 1 night in Apr 2024
Response from GM - AC by Marriott Boston-Cambridge on 26 Apr,2024
Thanks so much for the glowing review! We are thrilled you enjoyed your stay with us. Come see us again on your next trip to the Boston area.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No criticism of the actual hotel, but the location was... weird. We stayed in a hotel in a business park where it was located among many business towers. Was very confusing when we came in. Heck, the road on the way in had signs saying 'DO NOT ENTER' like it was a traffic violation. Somebody should fix that.
Stayed 1 night in Apr 2024
Response from GM - AC by Marriott Boston-Cambridge on 10 Apr,2024
Thanks for the feedback. While admittedly our location is a bit unique, our close proximity to Alewife T Station makes it quick & easy to access downtown Boston, once you get here, or course :)

10/10 Excellent

ylli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC hotel was a great. Clean and comfortable. The staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from GM - AC by Marriott Boston-Cambridge on 18 Mar,2024
We are delighted that you enjoyed your stay with us! We look forward to welcoming you back again soon.

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was had to find and we had a queen size bed not a king that we had made the reservation for.
Stayed 1 night in Mar 2024
Response from Shea on 30 Mar,2024
Dear Kim, Thank you for taking the time to review us! We are sorry to hear you had this experience here with us. We do our very best to ensure each guest is satisfied with their stay. We hope you will give us another chance in the near future! Sincerely,AC Hotel by Marriott Boston Cambridge

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 1 night in Feb 2024
Response from Shea on 30 Mar,2024
Dear Ioannis, Thank you for taking the time to review us! We are glad to hear you enjoyed your experience with us and that everything we could accommodate you with met your needs! We hope to see you again in the near future. Sincerely, AC Hotel by Marriott Boston Cambridge

10/10 Excellent

Emma

Stayed 1 night in Feb 2024
Response from Shea on 30 Mar,2024
Dear Emma, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay with us! We hope that you will stay here again in the near future! Sincerely, AC Hotel by Marriott Boston Cambridge

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room and pool were great. It seemed like they weren’t accustomed to children as guests.
Stayed 2 nights in Feb 2024
Response from Shea on 30 Mar,2024
Dear Jennifer, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay here and our amenities satisfied you! We hope to see you again in the near future! Sincerely, AC Hotel by Marriott Boston Cambridge

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AC Hotel on 14 Feb,2024
I wanted to take a moment to extend my sincerest thanks for your recent stay with us and for taking the time to leave such a glowing 5-star rating. Your feedback means the world to us and serves as a tremendous source of motivation for our team.

8/10 Good

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was closed and only choice was to order pizza
Stayed 1 night in Feb 2024
Response from Front desk on 5 Feb,2024
I'm so sorry to hear that. Thank you for your feedback.

4/10 Poor

Kofi

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from AC Hotel Boston Cambridge on 2 Feb,2024
Thank you for your feedback.

10/10 Excellent

Kayla

Stayed 1 night in Jan 2024
Response from GM - AC by Marriott Boston-Cambridge on 30 Mar,2024
WOW! Thanks so much for the vote of confidence!We look forward to hosting you again on future travels to Boston.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AC Hotel Boston Cambridge on 15 Jan,2024
Thanks for sharing feedback and we are looking forward to welcoming you back soon.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AC Hotel Boston Cambridge on 14 Jan,2024
Thanks for sharing feedback and we are looking forward to welcoming you back soon.

8/10 Good

Anna

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AC Hotel Boston Cambridge on 14 Jan,2024
Greetings Anna,Thanks for sharing feedback and we are looking forward to welcoming you back soon.

8/10 Good

Mary M, Belfast

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Cindy on 6 Jan,2024
Hi Mary,Thank you for the 4 stars, let us know how we can make it even better next time.AC Hotel Cambridge

10/10 Excellent

John

Travelled with family
This hotel is a great option to experience the city while avoiding exorbitant downtown hotel prices. It is virtually adjacent to the Alewife Red Line Terminus located in a safe, clean and quiet neighborhood. A half hour gets you downtown for $2.40 where you can access several sports, entertainment and shopping venues. I hesitate to give this hotel such a good review in the event I want to return to discover it is fully booked! It is new, clean and quiet with good coffee and windows that open.
Stayed 2 nights in Dec 2023
Response from AC Hotel Boston Cambridge on 30 Dec,2023
Greetings John,Thank you for sharing your feedback and we are glad you enjoyed your stay. we are looking forward to seeing you again and hopefully soon!

4/10 Poor

shanying

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AC Hotel Boston Cambridge on 29 Dec,2023
Greetings Shanying,I am sorry to see low stars. we would like to know what went wrong during your stay.

10/10 Excellent

Marcus

Stayed 1 night in Dec 2023
Response from AC Hotel Boston Cambridge on 2 Feb,2024
Thank you for feedback.

8/10 Good

Mario

Stayed 2 nights in Dec 2023
Response from AC Hotel Boston Cambridge on 14 Jan,2024
Thanks for sharing feedback and we are looking forward to welcoming you back soon.

10/10 Excellent

Pei-Hsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 20 Dec,2023
Greetings Pei- Hsin,Thank you so much for giving us 10 out of 10. we are looking forward to welcoming you back soon.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Cindy on 6 Jan,2024
Hi David,Thank you for the 5 stars! Sincerely,AC Hotel Boston Cambridge

8/10 Good

Angela

Liked: Cleanliness, staff & service
The bathroom was not as clean as it should’ve been.
Response from Front desk on 5 Feb,2024
I am so sorry to hear that. Thank you so much for your feedback.

2/10 Terrible

Babak

Business traveller
Disliked: Staff & service, property conditions & facilities
The initial time I lodged at this establishment, I encountered a situation where there was no hot water available, resulting in an uncomfortable cold shower. Following my two-day stay, I contacted the hotel and conversed with a manager, expressing my concerns as I planned to return for another business trip. My primary objective was to ensure the availability of hot water for the shower and to address the issue of being charged a substantial amount. The manager assured me that he would investigate the matter and provide a follow-up, but regrettably, he never followed through on his promise. While the hotel itself is pleasant, the staff's lack of assistance and professionalism contradicts the positive image they project, the food is substandard, and the overall experience is empty. They need new management that actually cares. Consequently, I do not recommend choosing this establishment for your stay.
Stayed 2 nights in Dec 2023
Response from Quaneka on 20 Dec,2023
Dear Babak, please accept my sincere apologies for the experience you had during your stay. I can understand your frustration not having hot water during your stay. Providing exceptional is our top key and I apologize for us falling short. I can assure you that our management team cares. Thank you for providing your honest feedback.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Quaneka on 20 Dec,2023
Thank you for your rating.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location. Climate control in the room was not working the best but otherwise a great stay. Square toliet is strange!
Stayed 1 night in Dec 2023
Response from Quaneka on 20 Dec,2023
Thank you for your feedback.

6/10 Okay

Indi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AC Hotel Boston Cambridge on 5 Dec,2023
Greetings Indi,Thank you for giving us 3 stars. please let us what went wrong during your stay. Generally, our team recognized and received 5 stars.

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean
Stayed 1 night in Nov 2023
Response from AC Hotel Boston Cambridge on 1 Dec,2023
Greetings Stepanie,Thank you for giving us 5 stars! We are looking forward to welcoming you back soon!

2/10 Terrible

Glenn

Stayed 1 night in Jul 2023
Response from AC Hotel Boston Cambridge on 20 Dec,2023
Greetings Glenn,Please let us know what went wrong during your stay. We are looking forward to hearing more about your stay experience.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff- very clean and quiet
Stayed 3 nights in Nov 2023
Response from AC Hotel Boston Cambridge on 28 Nov,2023
Greetings Victoria,Thank you for sharing feedback! we are glad you have a wonderful stay and look forward to welcoming you back soon!

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023
Response from AC Hotel Boston Cambridge on 21 Nov,2023
Greetings Melissa,Thank you for giving us 10 stars! we are looking forward to welcoming you back soon.

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from AC Hotel Boston Cambridge on 20 Nov,2023
Greetings Douglas,Thanks for sharing 3 stars, however, we would like to know what went wrong during your stay. we strive to get 5-star reviews.

8/10 Good

Jinying

Stayed 1 night in Nov 2023
Response from Quaneka on 20 Dec,2023
Thank you for your rating.

10/10 Excellent

Elizabeth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, inviting spaces, friendly professional staff
Stayed 2 nights in Nov 2023
Response from AC Hotel Boston Cambridge on 14 Nov,2023
Greetings Elizabeth,Thanks for sharing your feedback and look forward to welcoming you back soon.

8/10 Good

Noah

Stayed 1 night in Nov 2023
Response from AC Hotel Boston Cambridge on 1 Dec,2023
Greetings Noah,Thank you for giving us 4 stars! We are looking forward to welcoming you back soon!

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from AC Hotel Boston Cambridge on 26 Nov,2023
Greetings Robert,Thank you for giving us 5 stars! we are looking forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and service was great. Square toilet was a little different though.
Stayed 4 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 3 Nov,2023
Greetings Anonymous,Thank you for sharing feedback and we look forward to welcoming you back soon.

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facility, clean and proximity to highways
Stayed 3 nights in Oct 2023
Response from AC Front desk on 19 Oct,2023
Thank you for the wonderful review.

6/10 Okay

KARINA

Travelled with family
Disliked: Cleanliness, staff & service
Hotel was regular. Rooms were not done every day. and the sofa was intended for sleeping but it was not confortable at all. The surroundings are really nice, a national reserve by a river, but far from shops and station.
Stayed 4 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 16 Oct,2023
Greetings Karina,Thanks for sharing your feedback and hopefully see you soon and welcome you back soon.

10/10 Excellent

Ilyse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 17 Oct,2023
Greetings Ilyse,Thank you for giving us five stars! we are looking forward to welcoming you back soon!

8/10 Good

J Victoria, Carmel

Stayed 2 nights in Oct 2023
Response from AC Front desk on 5 Nov,2023
Thank you for your rating!

10/10 Excellent

Tamesa

Stayed 1 night in Oct 2023
Response from AC Hotel Boston Cambridge on 4 Nov,2023
Greetings Tamesa,Thank you for giving us 5 stars! we look forward to welcoming you back soon!

10/10 Excellent

Margaret

Stayed 3 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 2 Nov,2023
Greetings Margaret,Thank you for giving us 5 stars. we are looking forward to welcoming back you soon!

10/10 Excellent

Viken, Glendale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place quite and very clean
Stayed 3 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 12 Oct,2023
Greetings Viken,Thank you for five stars! we are looking forward to welcoming you back soon.

10/10 Excellent

Gökhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AC Hotel Boston Cambridge on 10 Oct,2023
Greetings Gokhan,Thank you for 10 stars! we are looking forward to welcoming you back soon.