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Reviews of Hotel AKA Boston Common

4 out of 5
Hotel AKA Boston Common
90 Tremont St, Boston, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 562 out of 1006 reviews" "
Rating 8 - Good. 219 out of 1006 reviews" "
Rating 6 - Okay. 115 out of 1006 reviews" "
Rating 4 - Poor. 64 out of 1006 reviews" "
Rating 2 - Terrible. 46 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Patrick on 22 May,2024
Dear Larry, Thank you for shar. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future. Sincerely, Patrick HerrickManaging Director

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was near the start of the Freedom Trail
Stayed 4 nights in May 2024
Response from Patrick on 21 May,2024
Dear Sonia, Thank you for sharing your experience at Hotel AKA Boston Common. We do indeed have an ideal location and am very pleased to see that you also enjoyed your accommodation. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future. Sincerely, Patrick HerrickManaging Director

6/10 Okay

Troy

Business traveller
Liked: Cleanliness, staff & service
The front desk staff was great. The rooms were just above fine. The bed was comfortable but very limited basic amenities, such as a coffee maker or access to water source for drinking potable water. The room also had no character and the blank walls seemed very blah for the high point rice in such a beautiful city. I understand the construction but nothing in the room seem to offset that. I would not stay here again.
Stayed 1 night in May 2024
Response from Calvin on 14 May,2024
Dear Troy, We take all guest comments very seriously so thank you for taking the time to provide feedback. We're sorry to hear your overall visit did not meet your expectations. I'm glad to hear that you enjoyed our beds which I agree are very comfortable. It's truly exciting to know that we are in the middle of giving our hotel a refresh and update in our decor. We are committed to providing our guests with an exceptional experience and sincerely hope to have the opportunity to host you again in the future. Sincerely, Calvin N. CherryAssistant Front Office Manager

8/10 Good

XI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, easy to subway and part.
Stayed 2 nights in Mar 2024
Response from Kianna on 10 May,2024
Dear Xi,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager

8/10 Good

Annemarie, Magnolia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once the lobby construction is complete this will be a great hotel
Stayed 3 nights in May 2024
Response from Kianna on 10 May,2024
Dear Annemarie,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager

8/10 Good

Rebecca, Kitchener

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Kianna on 10 May,2024
Dear Rebecca,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager

6/10 Okay

Karen, South Lebanon

Travelled with partner
Liked: Staff & service
Overall this was a very nice experience. This was the first time at the hotel. The service was awesome! The only things that I can say that weren't that great were- fire alarm went off a few times during our 4 day stay that was a false alarm. They were doing renovations and I guess it was tripped. The only other negative was the bed. It just wasn't very comfortable.
Stayed 4 nights in Apr 2024
Response from Kianna on 4 May,2024
Dear Karen,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future where we can make your next stay an even better one!Yours in service,Kianna GonzalesFront Office Manager

8/10 Good

jacob, Harish

Stayed 2 nights in Apr 2024
Response from Patrick on 23 May,2024
Dear Jacob, Thank you for sharing your experience at Hotel AKA Boston Common. We appreciate you providing feedback and look forward to an opportunity to welcome you back to your home away from home in the future. Sincerely, Patrick HerrickManaging Director

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kianna on 6 May,2024
Dear Susan,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property. Renovations were a bit noisy but looking forward to it when it’s done.
Stayed 2 nights in Apr 2024
Response from Kianna on 6 May,2024
Dear Carole,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. Thank you for your patience and understanding through our renovations. We appreciate you providing feedback and look forward to the opportunity to welcome you back in the future!See you soon!Yours in service,Kianna GonzalesFront Office Manager

6/10 Okay

Lori

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Would have been nice to know it was under construction before booking. Front desk staff needs customer service training, not attentive. Stood waiting to checkin for 10mins while not even being greeted. Room was dusty and small for an “upgrade”. Will not stay there again.
Stayed 1 night in Apr 2024
Response from Kianna on 28 Apr,2024
Good evening Lori,We take all guest comments very seriously so thank you for taking the time to provide feedback. We're sorry to hear your overall visit did not meet your expectations. I'd like to discuss your situation in further detail. We are committed to providing our guests with an exceptional experience and sincerely hope to have the opportunity to host you again in the future. Yours in service,Kianna GonzalesFront Office Manager

10/10 Excellent

Maria, Murrieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and they were so kind to upgrade our room because our room was not ready. The staff was very friendly and helpful. We highly recommend this hotel.
Stayed 3 nights in Apr 2024
Response from Lewil Reynoso - Operations Manager on 23 Apr,2024
Dear Maria,Thank you for your fantastic review of Hotel AKA Boston Common! We're delighted to hear that you enjoyed your stay with us and that our team could accommodate your early arrival with a room upgrade. We appreciate your kind words about our friendly and helpful staff. We look forward to welcoming you back and thank you for recommending our hotel.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Wonderful staff! Would stay again.
Stayed 1 night in Apr 2024
Response from Lewil Reynoso - Oprations Manager on 23 Apr,2024
Dear Michelle Moshe,Thank you for the fantastic review of Hotel AKA Boston Common! We're delighted to hear that you appreciated our great location and wonderful staff. We look forward to welcoming you back soon!

6/10 Okay

James

Travelled with partner
Liked: Cleanliness
Upon arrival we discovered the entire lobby area was sealed off by Sheetrock except for a small front desk area. Elevators were down a small walkway along a Sheetrock wall. Our room was spacious and quite well appointed. However for 3 days we had no cold water - just scalding hot water that led us to take showers in another room on another floor. Upon checkout we asked to speak to a manager but were informed they were in meetings all morning but we would be called after the meetings. Later in the day we picked up our luggage and were assured the manager would call us shortly. Four days later, no call yet.
Stayed 6 nights in Apr 2024
Response from Lewil Reynoso - Operations Manager on 24 Apr,2024
Dear James,Thank you for sharing your feedback about your recent stay at Hotel AKA Boston Common. We're sorry to hear about the inconveniences you experienced, such as the construction in the lobby and hot water issue. We understand how frustrating that must have been. Your comments will be shared with our team to address these issues promptly. We apologize for the delay in reaching out to you after your stay and will ensure that our management follows up with you soon.

10/10 Excellent

Maria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great Love Pet Friendly, amazing stuff, cleaning stuff was on top of our room every day. I highly recommending this hotel to all my friends and family. I came over to stay because was running Boston marathon and will suggest to offer a discount to runners as a future reference because most hotels does it! (Will come back next year for same dates definitely!) 👍👍👍
Stayed 3 nights in Apr 2024
Response from Lewil Reynoso - Operations Manager on 24 Apr,2024
Dear Maria Campos,Thank you so much for your glowing 5/5 review of Hotel AKA Boston Common! We're thrilled to hear that you loved our pet-friendly policy, appreciated our attentive staff and cleaning service, and found our location ideal for your Boston Marathon stay. Your suggestion about offering discounts to runners is noted.We can't wait to welcome you back next year for the marathon!

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 1 night in Apr 2024
Response from Joseph G. on 19 Apr,2024
Thank you for staying with us Jermaine! We look forward to welcoming you back soon and will certainly pass your kinds words along to our team :)

4/10 Poor

Mohamed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Vibrating noise all night, beds not comfortable, shower top really need cleaning attention
Stayed 1 night in Apr 2024
Response from Joseph G. on 19 Apr,2024
Thank you for staying with us Mohamed. We will be addressing your concerns with both our engineering and housekeeping teams. Please reach out if you find yourself back in Boston and I would be happy to personally oversee your accommodations to ensure a better stay.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lewil Reynoso - Operations Manager on 20 Apr,2024
Dear Ian,Thank you so much for your glowing review of Hotel AKA Boston Common! We're delighted to hear that you had such a fantastic experience with us. Your feedback means a lot, and we look forward to welcoming you back soon.

4/10 Poor

Jarrett

Disliked: Staff & service, property conditions & facilities
Not good
Stayed 1 night in Apr 2024
Response from Joseph G. on 19 Apr,2024
Thank you for staying with us Jarrett. I sincerely apologize that we failed to meet our mutual standards. Please reach out if you find yourself back in Boston and I would be happy to personally oversee your accommodations to ensure a better stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Joseph G. on 19 Apr,2024
Thank you for staying with us Andrew! We look forward to welcoming you back soon :)

6/10 Okay

Pete

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
That need to have coffee in the room or the lobby at least.
Stayed 3 nights in Apr 2024
Response from Lewil Reynoso - Operations Manager on 17 Apr,2024
Dear Pete,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the availability of coffee during your stay. We do offer complimentary coffee in the lobby from 7-10 am, and guests can also request coffee machines for their rooms. Your input is valuable to us, and we appreciate the opportunity to improve our services. We hope to welcome you back in the future for an enhanced experience.

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Friendly staff that go the extra mile. Clean and comfortable rooms. Good value.
Stayed 1 night in Apr 2024
Response from Lewil Reynoso - Operations Manager on 18 Apr,2024
Dear Dalton,Thank you so much for your fantastic review! We're delighted that you had such a positive experience during your stay at Hotel AKA Boston Common. Our team takes great pride in delivering excellent service, ensuring our guests feel welcome and comfortable throughout their visit. We're glad you appreciated our central location, friendly staff, clean and cozy rooms, and the overall value we strive to offer. It would be our pleasure to have you stay with us again in the future!

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel right on the edge of Boston Common. You can easily walk to many of Boston’s tourist attractions from here. It is near perfect if you’re running the Boston Marathon. 10 minute walk for busses to the start. 20 min walk from finish line.
Stayed 3 nights in Apr 2024
Response from Kianna on 16 Apr,2024
Dear Michael,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great last minute stay. Staff were beyond accommodating. The valet team was equally as nice. Would definitely stay here or another Aka property.
Stayed 1 night in Apr 2024
Response from Kianna on 15 Apr,2024
Dear Stefanie,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager

10/10 Excellent

Nealesh

Stayed 1 night in Mar 2024
Response from Kianna on 4 May,2024
Dear Nealesh,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was loud, we could hear every conversation in the hallway and every time the elevator chimed. Other then that the room was great.
Stayed 4 nights in Apr 2024
Response from Kianna on 12 Apr,2024
Good evening Gretchen.Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your stay with us. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager

4/10 Poor

Douglas

Stayed 2 nights in Apr 2024
Response from Lewil Reynoso - Operations Manager on 23 Apr,2024
Dear Mr. Bono,We received your review and appreciate your feedback on your recent stay at Hotel AKA Boston Common. We are sorry to hear that your experience did not meet your expectations. If you could share more details about your stay, it would be invaluable to us as we strive to improve our services.Thank you for taking the time to review our hotel, and we hope to have the opportunity to better serve you in the future.

2/10 Terrible

Sebastien

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
One of the worst stay I had in my life. From the ongoing renovation in the lobby (6:30am jackhammer drilling daily), to the absolute rudeness of the front office staff to the 30min wait for the valet (every time one wants the car) , and the terrible bed. Oh, and the bell car can not be brought up to the valet area - due the renovation. One therefore needs to carry their bags on the street - in the rain
Stayed 4 nights in Mar 2024
Response from Lewil Reynoso - Operations Manager on 2 Apr,2024
Dear Sebastien,We are sincerely sorry to hear about your disappointing experience at our hotel. We apologize for the inconvenience caused by the ongoing renovations in the lobby and any rudeness encountered from our staff. Your feedback is valuable to us, and we will take immediate action to address these issues to ensure a better stay for our future guests.We hope you will give us another opportunity in the future to provide you with a better and enhanced experience.Thank you for bringing these concerns to our attention.

10/10 Excellent

Danielle

Stayed 1 night in Mar 2024
Response from Lewil Reynoso - Operations Manager on 2 Apr,2024
Dear Danielle,Thank you for taking the time to leave a stellar 5/5 review for Hotel AKA Boston Common. Your feedback is greatly appreciated and serves as a testament to our commitment to excellence in hospitality. We look forward to hosting you again in the future.

6/10 Okay

Patrick

Travelled with family
Disliked: Staff & service, property conditions & facilities
The property was under construction, and they make you pay $65 for parking even if you are staying at the hotel. Then they tell you if you want to use your vehicle you have to give them 15-20min to go get it. Each time you get it, you are charged $65. Water pressure was sputtering and the bathtubs drain didn't work.
Stayed 2 nights in Mar 2024
Response from Lewil Reynoso - Operations Manager on 31 Mar,2024
Dear Patrick,Thank you for your detailed review of your recent stay at Hotel AKA Boston Common. We apologize for any inconvenience caused by our valet parking service. Please note that the 65 charge is for overnight parking with in/out privileges. We understand the importance of prompt car retrieval and are working to ensure our valet team minimizes wait times.Additionally, we are sorry to hear about the water pressure issues in your room and the bathtub drain problem. Our maintenance team has been informed and will address these concerns promptly. Your feedback helps us improve, and we hope to provide you with a more seamless and enjoyable experience on your next visit.

8/10 Good

Maryalice

Liked: Cleanliness, staff & service, property conditions & facilities
Older building/room and lobby is under a bit of construction but excellent staff and very clean. Great location, walking distance to stores and the T
Stayed 1 night in Mar 2024
Response from Lewil Reynoso - Operations Manager on 31 Mar,2024
Hi Maryalice,Thank you for your review of Hotel AKA Boston Common! We appreciate your feedback and your patience as we undergo renovations in our lobby. We're delighted to hear that you found our staff excellent and the rooms very clean. Our prime location near stores and the T makes it convenient for our guests.We look forward to welcoming you back soon for an even better experience!

10/10 Excellent

Nicholas, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Nicole at the front desk made it great!
Stayed 1 night in Mar 2024
Response from Patrick on 29 Mar,2024
Dear Nicholas, Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team, we are truly lucky to have Nicole. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future. Sincerely, Patrick Herrick Managing Director

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lewil Reynoso - Operations Manager on 31 Mar,2024
Dear Steve,Thank you for your review of Hotel AKA Boston Common. We appreciate your positive feedback and are glad you enjoyed your stay with us.We look forward to welcome you back in the future.

2/10 Terrible

Allison

Liked: Staff & service
Disliked: Amenities
I did pay at the property, the final reconciled charge for the hotel did not match the expedia price. They charged me an additional 'desitnation charge' not listed on expedia, in addition 'resort fee' that was listed on the expedia site. Very shady.
Stayed 1 night in Mar 2024
Response from Patrick on 2 Apr,2024
Dear Allison, Thank you for taking the time to share your feedback. I am so sorry if there is any confusing with the Destination fee. We are certainly happy to assist in any billing errors that you may feel have occurred. Please feel free to reach out to us here at the Hotel and we can review to ensure the accuracy of your billing.

10/10 Excellent

Gregory

Stayed 1 night in Mar 2024
Response from Patrick on 29 Mar,2024
Dear Gregory, Thank you for sharing your experience at Hotel AKA Boston Common. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future. Sincerely, Patrick HerrickManaging Director

10/10 Excellent

Carmine

Liked: Cleanliness, staff & service, property conditions & facilities
everything was great
Stayed 3 nights in Mar 2024
Response from Lewil Reynoso - Operations Manager on 25 Mar,2024
Dear Carmine Timmoneri,Thank you so much for your 5/5 review of Hotel AKA Boston Common! We're delighted that everything was great during your stay. Your feedback means a lot to us, and we can't wait to have you back soon!

4/10 Poor

Brandon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was great in center of everything in Boston but hotel was under construction which wasn’t told at booking or on arrival .also that would be woken up by construction in hotel at 9 am and we were on 5th floor . Other then that great .
Stayed 1 night in Mar 2024
Response from Lewil Reynoso - Operations Manager on 25 Mar,2024
Dear Mr. Jackson,Thank you for sharing your feedback regarding your recent stay at Hotel AKA Boston Common. We apologize for any inconvenience caused by the ongoing construction. We appreciate your understanding and are glad to hear that you found the location to be convenient and enjoyable otherwise.We value your feedback and hope to welcome you back for an improved experience in the future.

2/10 Terrible

Chelsea

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a bad experience at this hotel. Construction Noise starting at 7am and ran all day. Was told breakfast was complimentary - it wasn’t. Valet left my driver’s window down. Bathroom was filthy.
Stayed 1 night in Mar 2024
Response from Lewil Reynoso - Operations Manager on 26 Mar,2024
Dear Chelsea,Thank you for your feedback regarding your recent stay at Hotel AKA Boston Common. We apologize for the inconveniences you experienced with the construction noise, breakfast misinformation, valet service, and cleanliness of the bathroom. We are taking immediate steps to address these issues and ensure a more enjoyable experience for our guests in the future.We hope you will consider giving us another opportunity in the future for an improved and enhanced stay experience.

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness
The hotel was nice. No super direct connections for the T but not a long walk. No on site restaurant except for defined hours. Staff was helpful approached but never greeted when entering or departing.
Stayed 4 nights in Mar 2024
Response from Lewil Reynoso - Operations Manager on 25 Mar,2024
Dear Ms. Calhoun,Thank you for taking the time to share your experience with us. We appreciate your positive remarks about our hotel and staff.We understand your feedback regarding the on-site dining availability and will take this into consideration for future improvements. Additionally, we have noted your comment about staff greetings and will ensure that our team is attentive to welcoming guests upon arrival and departure.We hope to welcome you back soon for an even more enjoyable stay.

4/10 Poor

Cynthia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Notre séjour de 3 nuits passées au AKA Boston Common s'est bien passé, malgré les petits inconvénients rencontrés. Le personnel est souriant et serviable, cependant pour le prix payé pour la chambre, celui-ci n'a pas rencontré nos attentes, hormis la situation géographique idéale, à côté de la station de métro et du parc. Nous avions payés pour une chambre lit king à l'étage supérieur - vue ville, qui s'avérait être face au batiment voisin en brique, sans vue. La chambre était d'une superficie raisonnable, mais les meubles était endommagés, sans parler de la salle de bain avec des accessoires rouillés et un bain douche taché. La chambre n'a pas de cafétière incluse, le service étant offert à la réception le matin. Le site web de réservation ne mentionnait pas qu'il y avait des rénovations à partir de 6h30 le matin, que nous entendions même au 12e étage. Il n'y a pas de stationnement inclus dans le coût de la chambre. Il y en a un de disponible avec valet au coût de 65$ par jour. Nous avons apprécié la ville de Boston somme tout.
Stayed 3 nights in Mar 2024
Response from Lewil Reynoso - Operations Manager on 25 Mar,2024
Dear Ms. Casse,Thank you for taking the time to share your feedback regarding your recent stay at AKA Boston Common. We sincerely apologize for any inconveniences you experienced during your stay.We are glad to hear that you found our staff to be friendly and helpful, and that you appreciated our convenient location near the T station and the Commons. However, we regret that your room did not meet your expectations, particularly regarding the city view, furniture condition, bathroom amenities, and the absence of a coffee maker.We apologize for any confusion regarding renovations, parking availability, and additional fees. Your comments are valuable to us, and we will use them to improve our services and communication.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience that exceeds your expectations.

10/10 Excellent

Caterine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta el lugar. Es tan perfecto .
Stayed 1 night in Mar 2024
Response from Lewil Reynoso - Gerente de Operaciones on 25 Mar,2024
Querida Caterine,Nos alegra enormemente saber que te encantó el lugar y que todo te pareció perfecto.Muchas gracias por haberte alojado con nosotros.Si tienes alguna recomendacion, o si alguien de nuestro equipo mejoró tu estadia superando tus expectativas nos encantaria saber.Esperamos poder volverte a ver en el futuro.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lewil Reynoso - Operations Manager on 25 Mar,2024
Dear Ms. Abby Melillo,Thank you for taking the time to leave us a review of your stay at AKA Boston Common. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and friendly, helpful staff.
Stayed 1 night in Mar 2024
Response from Kianna on 22 Mar,2024
Dear Jim,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager

8/10 Good

Michael

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Patrick on 18 Mar,2024
Dear Michael, Thank you for sharing your experience at Hotel AKA Boston Common. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future. Sincerely, Patrick Herrick Managing Director

10/10 Excellent

Mohammad, Dearborn heights

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a very good option for everyone visiting Boston. I book my hotels based on location and this is in the perfect spot. The meeting point to start the tours of the freedom trail (ths State House) is a few steps away and shopping area and cafés are two blocks away. The metro station is across the street, and the area is quiet and safe.
Stayed 3 nights in Mar 2024
Response from Lewil Reynoso - Operations Manager on 16 Mar,2024
Dear Mr. Mohammad Ayoub,Thank you for your wonderful review of our hotel, Boston Common. We are delighted to hear that you found our location to be perfect for your visit to Boston, with easy access to the Freedom Trail, shopping areas, cafés, and the metro station. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next trip to the city!

2/10 Terrible

Amanda

Stayed 2 nights in Mar 2024
Response from Lewil Reynoso - Operations Manager on 2 Apr,2024
Dear Amanda,We sincerely apologize for the disappointing experience you had during your stay at Hotel AKA Boston Common. Your feedback is valuable to us, and we regret that we did not meet your expectations.We would like to learn more about your concerns to address them promptly and ensure they are not repeated in the future. Please reach out to us directly so we can discuss your experience further and make things right for you.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lewil Reynoso - Operations Manager on 13 Mar,2024
Dear Ms. Davis,We appreciate your review of our hotel, AKA Boston Common! Your support means the world to us.We're delighted that you enjoyed your stay with us, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location between the Common, Beacon Hill and the North End. Loads of activities and dining options nearby
Stayed 4 nights in Mar 2024
Response from Lewil Reynoso - Operations Manager on 11 Mar,2024
Dear Ms. Johnson,We greatly appreciate your feedback on AKA Boston Common. Your positive review of our convenient location near the Common, Beacon Hill, and the North End means a lot to us. If you have any suggestions about further improvements, please share them with us. We value your feedback and hope to host you again soon.

10/10 Excellent

Katherine, Teaneck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful (chic modern decor), very clean, convenient location (walkable and near restaurants and shopping).
Stayed 2 nights in Mar 2024
Response from Lewil Reynoso - Operations Manager on 11 Mar,2024
Dear Ms. KatherineYour review just made our day!Thanks for praising our chic modern decor, cleanliness, and convenient location. We're thrilled you enjoyed your stay at AKA Boston Common. Looking forward to hosting you again soon!

10/10 Excellent

Phillp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and accommodations. Loved happy hour in the lobby. The hotel staff was fabulous.
Stayed 3 nights in Mar 2024
Response from Patrick on 11 Mar,2024
Dear Phillip Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you also enjoyed our social and your accommodations. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future. Sincerely, Patrick HerrickManaging Director