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Very, very spare furnishings in the rooms. Was a little annoyed that there are no coffeemaker/water kettles/cups in the rooms for morning coffee and apparently “we don’t have those” when I asked to have one brought. Pretty basic. Towels a little thin. Not much of a desk, more like folding cafe table with folding chair. Nice bar. Would not recommend for business travel.
This hotel is incredible! Highly recommend as it was clean, fun, and vibrant. The rooms are exactly as portrayed in the photos, and the staff is so kind and helpful at both check-in (thanks, Mario!) and check-out. Every inch of the hotel was so thoughtfully curated, and I've been raving about this hotel to anyone who will listen.
Janine
Stayed 1 night in May 2024
Response from Customer Service on 14 May,2024
Janine, it's wonderful to hear you enjoyed your stay at Moxy Boston Downtown and appreciated the neat, lively atmosphere. Our colleagues, like Mario, aim to be welcoming and helpful throughout your stay. It's rewarding to learn that every detail of our carefully curated hotel left a strong impression. Thanks for sharing your positive experience with others! We look forward to your next visit.
Warning: they tried to charge us for water bottles that we didn't drink. Otherwise pretty cool vibes.
Michelle
Stayed 2 nights in Mar 2024
Response from Customer Service on 15 May,2024
Michelle, it's great to hear that you found the Moxy Boston Downtown to have an enjoyable atmosphere. Regarding the confusion with the water bottles, we strive for transparent billing practices. Rest assured, it's crucial for us to sort out these discrepancies. We're grateful for your patronage and hope to welcome you back soon.
Olga, it's delightful to hear that you are considering another visit to Moxy Boston Downtown in the future. We're eagerly anticipating offering you another wonderful stay experience. Thank you for choosing us and for your positive review.
10/10 Excellent
Nathan
14 May,2024
Great location. Small but comfortable rooms. Clean and well taken care of property. Staff we encountered were all top notch.
Nathan
Stayed 4 nights in May 2024
Response from Customer Service on 14 May,2024
Nathan, it is splendid to read that your stay at the Moxy Boston Downtown met your expectations. We're thrilled you enjoyed our prime location, cozy accommodations, immaculate landscapes, and the exceptional service provided by our team members. We look forward to welcoming you back for another memorable experience.
Alison, thank you for the fantastic rating! The team at Moxy Boston Downtown is delighted to know you had an excellent experience. We look forward to welcoming you back soon!
The staff was friendly. The room I got was not very clean and not very quiet. But good for what I needed.
I like the location and would stay there again in the future.
Sergio
Stayed 2 nights in May 2024
Response from Customer Service on 15 May,2024
Sergio, thank you for taking the time to share your experience. At Moxy Boston Downtown, the satisfaction of our guests is a top priority. We're pleased to know that you appreciated our friendly team members and convenient location. However, we understand your concerns relating to the cleanliness and tranquility of the room. We are committed to continually improving our services and we value your feedback. We are delighted to hear that you would consider staying with us again in the future.
Tanisa, thank you for your pleasant words about Moxy Boston Downtown. We're delighted to hear you enjoyed our decor and found our team members exceptional. We look forward to welcoming you back in the near future.
The staff is excellent! Great location, fun and welcoming atmosphere. The rooms are a bit small, but nice views, clean and comfortable. The bar/lounge area also great. Thanks for an enjoyable stay!
Deirdre
Stayed 2 nights in May 2024
Response from Customer Service on 14 May,2024
Deirdre, it's wonderful to learn that your stay at Moxy Boston Downtown was an enjoyable one! We're delighted you found our location advantageous, enjoyed the vibrant ambiance, and appreciated the stunning views from our compact yet comfortable rooms. Positive feedback about our team members is truly uplifting! We also appreciate you acknowledging our clean facilities and the great bar/lounge area. Thank you for choosing us and we look forward to your next visit!
The staff were amazing. They got me a super early check-in which was really helpful because I had to work the day I arrived, so it was great to do it in a person room instead of a public area. Highly recommend!
Emma
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 May,2024
Emma, we appreciate your positive feedback! It's wonderful to hear that our team at Moxy Boston Downtown was able to accommodate your early check-in, providing you a comfortable place for your day's work. We're thrilled to know you highly recommend our hotel. Looking forward to the opportunity of serving you once more.
This hotel is a hipster vibe hotel right near Boston Common in the theater district. It is quite pleasant and walkable to a vibrant part of town as well as historical sites.
Eloise
Stayed 1 night in May 2024
Response from Customer Service on 10 May,2024
Eloise, we're delighted to know that you enjoyed your stay at Moxy Boston Downtown. We're thrilled that our chic aesthetic and strategic location near the heart of the city contributed to a pleasant vacation. It's fantastic that you were able to easily explore popular attractions and historical sites. We hope to welcome you back to our hotel the next time you're in Boston.
We liked the quick mart in the hotel - the complimentary $35 food & drink voucher was nice -
Our room was very quiet and the bed was comfortable
The area is easy to walk around with plenty of dining choices
M
Stayed 1 night in May 2024
Response from Customer Service on 9 May,2024
M, it's wonderful to read you had an enjoyable stay at the Moxy Boston Downtown. We're pleased to know that our unique amenities, such as the on-site mart and dining credit, added value to your stay. It's also great to hear that you appreciated the serenity of your room, the comfort of our beds, and the convenience of our neighborhood. We look forward to your return in the future.
Great room! Very small, but nice.. bar downstairs is nice, tons of stuff to do around
alex
Stayed 1 night in May 2024
Response from Customer Service on 7 May,2024
Alex, we're delighted to hear that you appreciated the cozy room and the bar at Moxy Boston Downtown. It's great to know that you found plenty of activities in our surrounding area. We hope you'll return for another enjoyable visit soon.
8/10 Good
Vianka
2 May,2024
Vianka
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 May,2024
Thank you for taking the time to leave us a 4/5 rating, Vianka!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Moxy Boston Downtown.
2/10 Terrible
leslie
Travelled with group
2 May,2024
Disliked: Amenities
I paid for a king bed and a sofa bed.
Instead Ingot a corner room with a queen bed and nothing else.
Ridiculous. Way too much money for such an error.
Really disappointed.
leslie
Stayed 1 night in Apr 2024
Response from Customer Service on 3 May,2024
Leslie, we truly regret to hear about the discrepancy regarding your room type, and we understand how this could have soured your overall experience. Please be assured our team strives to ensure all reservations are accurate and disappointing our guests is far from our intention. We hope that in future we can make your stay a more enjoyable one.
Rooms are VERY small, but other than that...top notch. Great location, fun spot to be!
Robert
Stayed 4 nights in Apr 2024
Response from Customer Service on 2 May,2024
Robert, it's fantastic to know you enjoyed your experience at the Moxy Boston Downtown. Whilst the rooms are designed to be cozy, we're thrilled the prime location and lively atmosphere resonated with you. We appreciate your feedback and look forward to your next visit.
Todd, it's wonderful to hear that you enjoyed another stellar stay at Moxy Boston Downtown! Your ongoing patronage is much appreciated, and our team is thrilled to be part of your travel routine. Looking forward to your next visit!
Melissa, thank you for choosing Moxy Boston Downtown for your stay. We're thrilled that you had an exceptional experience. We appreciate the stellar rating and look forward to your next visit.
Ryann, it's great to hear that you appreciated the modern amenities at Moxy Boston Downtown. We strive to offer the latest in hospitality comfort and it's wonderful to know we hit the mark. Thank you for choosing us for your stay and we hope to welcome you again soon.
It was our anniversary and there was rose. Petals all over the room and it was beautiful.
Stephanie
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr,2024
Stephanie, it's delightful to hear you enjoyed your special day at Moxy Boston Downtown. How wonderful that the floral touch in your room added to the beauty of your anniversary celebration. We hope to host you again for future memorable occasions.
Emmanuel, it's great to hear that you appreciated the convenient location of Moxy Boston Downtown. We hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.
Room was tiny but efficient for my daughter and I. Hotel staff friendly.
JUDY
Stayed 3 nights in Feb 2024
Response from Customer Service on 16 Apr,2024
Judy, we're delighted to hear that you and your daughter had an efficient stay at Moxy Boston Downtown. We truly appreciate your praise for our friendly team members. Looking forward to welcoming you back on a future visit.
LOUD MUSIC - Saturday night the music from the bar downstairs was so loud it shook my room until 2am. They do offer noise machines in the rooms, but it was still shaking the room. The only night I experienced this was Saturday.
Right around the corner from Tufts if you have a family member staying there.
Lee
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr,2024
Lee, it sounds like you had a vibrant experience at Moxy Boston Downtown during the weekend. We're aware our lively atmosphere may not be to the liking of all our guests and genuinely value your feedback. We're glad to hear that our location proved convenient for you, being so close to Tufts. We hope to welcome you back soon and assure you we will do our best to accommodate your preferences.
The walls were paper thin and you can hear everything
Jack
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr,2024
Jack, we regret to learn of your experience with noise during your stay. Please know we are committed to providing a comfortable environment for our guests, so your feedback is crucial. We hope to have another chance to offer you a more serene stay in the future.
6/10 Okay
Aisha
13 Apr,2024
Aisha
Stayed 1 night in Apr 2024
Response from Customer Service on 3 May,2024
Aisha, thank you for your recent stay and rating. We're committed to ensuring every guest experience is a top-notch one and we hope for the opportunity to welcome you back to ameliorate your experience with us.
Beth, it's great to hear you enjoyed the lively ambiance at Moxy Boston Downtown and found our location ideal. We appreciate your feedback and look forward to your next stay.
6/10 Okay
Kelli
Travelled with family
9 Apr,2024
Liked: Cleanliness
Pros: security staff, housekeeping and maintenance staff were terrific.
Cons: noisy (ear plugs are provided which is nice but we found they still didn’t block out the noise), small rooms, front desk not very helpful for questions, hotel neighborhood is a little seedy.
Kelli
Stayed 5 nights in Apr 2024
Response from Customer Service on 9 Apr,2024
Kelli, we appreciate your time to share this review. It's wonderful to hear that the security, housekeeping, and maintenance teams met your expectations. However, we regret that you found some aspects less satisfactory. We're sorry to hear about the noise disturbances and are continually striving to improve in this area. Additionally, our colleagues at the front desk aim to be as informative as possible and we're disappointed to hear of any perceived shortfalls. Regarding the neighborhood, while it might not be to everyone's taste, many guests enjoy the lighthearted atmosphere. Nevertheless, we hope we get another chance to serve you better in the future.
6/10 Okay
Aileen
5 Apr,2024
Clean and straightforward. But wow the HVAC system really carries sound from one room to the other and the ear plugs dont help.
Aileen
Stayed 5 nights in Mar 2024
Response from Customer Service on 7 Apr,2024
Aileen, thank you for sharing your experience. It is pleasing to read you found everything clean and uncomplicated. Regarding the noise you mentioned, we apologize if it caused any inconvenience. Our team members are always eager to find solutions that will enhance the stay of every guest. We hope to have the opportunity to serve you better in the future.
2/10 Terrible
CURREN
4 Apr,2024
CURREN
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Apr,2024
Curren, it's unfortunate to learn that your experience didn't meet expectations. We aim to provide enjoyable stays for our guests and we regret if this was not achieved. We would appreciate the opportunity to learn more about what specifically fell short during your visit, in order to improve future guest experiences. Please feel free to share more details if you wish.
Loved it! Will be back. My only tiny complaint is my room was a little cold - but it was in the middle of a polar vortex in Boston. So.
Jaclyn
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Apr,2024
Jaclyn, it's great to hear that you enjoyed your stay at Moxy Boston Downtown and plan to return. We appreciate the feedback about the temperature in your room and understand that keeping warm is important, especially during Boston's more rigorous weather periods. Our team members look forward to welcoming you back for another delightful stay.
Monica, it's wonderful to hear that you found Moxy Boston Downtown to be both charming and energetic. We are delighted that you had a satisfying experience with us. We can't wait to welcome you back for another memorable stay.
The room was terrific, the staff went above and beyond to be helpful, and it was a great stay!
Patricia
Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar,2024
Patricia, it's wonderful to hear that your stay at Moxy Boston Downtown was so enjoyable! Our team members strive to exceed expectations and it sounds like they did just that. We're delighted that the room contributed to a stellar experience, and we hope to see you again soon for another great stay.
This place has a fun, modern atmosphere and welcoming staff. Our room had a fantastic view of the city. Also appreciated that our room was tidied each day of our stay.
Lynette
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar,2024
Lynette, it's heartening to hear that you had a fantastic experience at the Moxy Boston Downtown. We're glad that our vibrant atmosphere, city views, and thorough housekeeping were highlights of your stay. We look forward to welcoming you back in the future.
Deborah, thank you for choosing Moxy Boston Downtown! We're thrilled to know that your stay met your expectations. Please visit us again next time you're in Boston. We're looking forward to your return! Safe travels.
6/10 Okay
Yong Cheun Alvin
23 Mar,2024
Yong Cheun Alvin
Stayed 4 nights in Mar 2024
Response from Customer Service on 13 Apr,2024
Thank you for the feedback, Alvin.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
Feel of the property was great. Too noisy in the night. But it's downtown so I get it. Loved that a lot of things were walking distance.
Hemali
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar,2024
Hemali, it's wonderful to hear that you enjoyed the distinct ambiance at Moxy Boston Downtown and found our prime location beneficial. We appreciate your understanding regarding the city noises inherent to our downtown location. It was our pleasure to host you and we hope you visit us again soon.
Everything was great just noisy. That’s expected in the area.
Shannon
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar,2024
Shannon, we appreciate your constructive feedback about your stay at Moxy Boston Downtown. We understand that city noises may sometimes be heard, given our central downtown location. We power through this by offering our guests an engaging and lively stay experience. Thank you for your review and we hope to welcome you back soon.
10/10 Excellent
Nancy
Travelled with partner
17 Mar,2024
The bar area and food were great and the room was perfect. We will definitely stay here again!!
Nancy
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar,2024
Nancy, it's wonderful to hear that you thoroughly enjoyed your stay at Moxy Boston Downtown. We're thrilled that you found our bar and dining options to your liking, and that the room met all your expectations. We can't wait to welcome you back in the future for another fantastic experience!
The staff was tops! Welcoming and accommodating!
The food subpar. Airport comes to mind. Choice of beverage not good, I like to enjoy champagne brut, not available. Had to eat and drink across a street at the W Hotel, sister property, so all good!
Pina
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar,2024
Pina, it's a delight to know our team members at Moxy Boston Downtown made a strong impression with their welcoming nature and accommodating approach. That said, it's disheartening to learn that our food and beverage offerings did not match your personal preferences. We genuinely value your feedback and we will strive to diversify our selection to appeal to varying tastes. It's wonderful to hear you found satisfaction at our sister property nearby. We hope to have the opportunity to better serve you in the future.
Jessica, thank you for your kind words. We're delighted to learn that you loved the location of Moxy Boston Downtown. We hope to welcome you back soon for another fantastic stay!
4/10 Poor
Emily
14 Mar,2024
Emily
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr,2024
Emily, it seems your stay did not meet your expectations, which we truly regret. During such times, feedback is essential to help us understand where improvements can be made. Should you decide to revisit us, we look forward to having the opportunity to provide a better experience.
It's my 3rd time in this hotel and really would stay again.
Nestor David Guerra
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar,2024
Nestor David Guerra, thank you for your loyalty to Moxy Boston Downtown. We appreciate your positive feedback and are thrilled to know you'd choose us for your future visits. We look forward to welcoming you back for your fourth stay and beyond.
Thank you for taking the time to leave this wonderful rating, Kathia! We hope to see you again soon at Moxy Boston Downtown so we can share yet another amazing experience!
Danielle, we're thrilled to hear you had a top-notch experience at Moxy Boston Downtown, particularly with our front desk and restaurant team members. Thank you for your kind words. We look forward to your next visit!
8/10 Good
Laura
4 Mar,2024
Laura
Stayed 4 nights in Feb 2024
Response from Customer Service on 25 Mar,2024
Laura, thank you for choosing Moxy Boston Downtown and leaving a rating. It seems you had a generally positive experience. We're always striving to make our guests' stay even more enjoyable, so we'd love to hear any specific feedback you have about your stay. Looking forward to hosting you again soon!
8/10 Good
Malgorzata, Bridgewater
3 Mar,2024
Malgorzata
Stayed 3 nights in Feb 2024
Response from Customer Service on 25 Mar,2024
Malgorzata, it's great to see that you had an enjoyable stay at Moxy Boston Downtown. We appreciate your feedback and hope to serve you again in the future!
2/10 Terrible
Michael
24 Feb,2024
Michael
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Feb,2024
We appreciate your feedback, Michael.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
Roberto, it's fantastic to hear your enthusiasm for Moxy Boston Downtown! We strive to provide memorable stays for our guests, and your high remarks validate our efforts. We can't wait to welcome you back in the future.
Haoming, thank you for your brief yet enthusiastic feedback. We're delighted to know your stay at Moxy Boston Downtown was enjoyable. Our team looks forward to welcoming you back in the near future.