Exterior

Reviews of Renaissance Boston Waterfront Hotel

4 out of 5
Renaissance Boston Waterfront Hotel
606 Congress St, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1007 reviews" "
Rating 8 - Good. 212 out of 1007 reviews" "
Rating 6 - Okay. 61 out of 1007 reviews" "
Rating 4 - Poor. 43 out of 1007 reviews" "
Rating 2 - Terrible. 21 out of 1007 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Olayinka

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay.
Stayed 1 night in May 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 2 nights in May 2024
Response from Director of Operations on 25 May,2024
Dear Luis, Thank you for choosing us and for sharing about your stay. We appreciate the generous remarks and are glad you could discover the luxury, convenience, and comfort of Renaissance Boston Waterfront Hotel. We understand the importance of the details that make up a great stay and are glad you enjoyed your time with us. It was our pleasure hosting you, and we look forward to seeing you again soon.David Reddick,Director of Operations

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in and friendly staff!
Stayed 1 night in May 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel, great spot in Seaport.
Stayed 3 nights in May 2024
Response from Director of Operations on 13 May,2024
Dear Susan, Thank you for choosing the Renaissance Boston Waterfront Hotel and for the kind review. We appreciate you mentioning how much you enjoyed our location and our property. We are ideally located in Seaport District's waterfront, an energetic hub of commerce, dining, and entertainment! Thank you again, and we hope to welcome you back soon.David ReddickDirector of Operations

8/10 Good

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to the cruise port
Stayed 2 nights in May 2024
Response from Director of Operations on 13 May,2024
Dear Jasmin, It was a pleasure reading your review of the Renaissance Boston Waterfront Hotel. We are delighted that our proximity to the cruise port was perfect for your plans. We appreciate your business and look forward to seeing you again soon. David ReddickDirector of Operations

6/10 Okay

janine, FLEET

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights. It was OK. Very expensive but most are in this region. The staff in bar and restaurant are super nice and great service. I think overall it’s a nice hotel great location and does have a good gym pool and jacuzzi (pool is designed for lane swimming and possibly only 2 people at a time but it’s quiet most of the time). You just don’t get a lot for your money and reception is ok. It’s not super friendly but it’s not rude either. So it’s ok.
Stayed 5 nights in May 2024
Response from Director of Operations on 15 May,2024
Dear Janine, Thank you for being our guest at our hotel and sharing your experience. We are delighted to know you were pleased with our ideal location, outstanding service at our on-site bar and restaurant, and thoughtful amenities. However, please accept our apologies for the concern you had with our service. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We also regret your disappointment with the price of your visit. Thank you again for your feedback, and we hope you will give us another chance to host you again. David Reddick,Director of Operations

10/10 Excellent

CHERYL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff who directed us in ways to use the additional $30 fee. Close to several nice restaurants
Stayed 1 night in Apr 2024
Response from Director of Operations on 30 Apr,2024
Dear Cheryl, Thank you for choosing to stay with us at Renaissance Boston Waterfront Hotel. We have an exceptional front desk team whose top priority is making sure every guest is comfortable and feels right at home, so we look forward to sharing your compliments with them. It is also nice to read you loved our ideal location close to many restaurants. We appreciate your business and hope to welcome you back soon. David Reddick,Director of Operations

10/10 Excellent

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay!
Response from Director of Operations on 22 Apr,2024
Dear Cynthia, Thank you for choosing the Renaissance Boston Waterfront Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.David ReddickDirector of Operations

10/10 Excellent

Q, Columbia City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there with my family for Boston Marathon 2024. Great views and convenient.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alex

Stayed 1 night in Apr 2024
Response from Director of Operations on 8 May,2024
Dear Alex, We are thrilled you had an excellent stay at Renaissance Boston Waterfront Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.David ReddickDirector of Operations

10/10 Excellent

Natalia, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfy rooms, great area
Stayed 2 nights in Apr 2024

10/10 Excellent

Quyen

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable…
Stayed 3 nights in Apr 2024
Response from Director of Operations on 18 Apr,2024
Dear Quyen, Thank you for choosing the Renaissance Boston Waterfront Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.David ReddickDirector of Operations

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff support
Stayed 2 nights in Apr 2024
Response from Director of Operations on 17 Apr,2024
Dear Roger, Thank you for choosing Renaissance Boston Waterfront Hotel and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. We hope to have the pleasure of doing so again in the future.David ReddickDirector of Operations

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience here, requested conjoint rooms weeks in advance and was granted those rooms. Great customer service
Stayed 1 night in Apr 2024
Response from Director of Operations on 15 Apr,2024
Dear Laurie, Thank you for your feedback on your recent visit to the Renaissance Boston Waterfront Hotel. We are delighted to hear that you had a great experience during your stay with us. It is fantastic to know that your request for connecting rooms was granted and that our team provided excellent service. Your satisfaction is our top priority, and we are delighted that we could accommodate your request. We look forward to welcoming you back for another enjoyable stay in the future.David Reddick-Director of Operations

8/10 Good

Jennifer

Stayed 1 night in Apr 2024
Response from Director of Operations on 5 May,2024
Dear Jennifer, We are glad you enjoyed your time at Renaissance Boston Waterfront Hotel. Thank you for your nice rating, and we look forward to your next visit.David Reddick,Director of Operations

10/10 Excellent

crystal

Stayed 1 night in Apr 2024

10/10 Excellent

KEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Operations on 4 Apr,2024
Dear Thomas, Thank you for choosing to stay at Renaissance Boston Waterfront Hotel and sharing your experience. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.David Reddick,Director of Operations

10/10 Excellent

Chris

Stayed 3 nights in Mar 2024

8/10 Good

Savio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Zhigang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director of Operations on 1 Apr,2024
Dear Zhigang, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Renaissance Boston Waterfront Hotel.David ReddickDirector of Operations

4/10 Poor

Matthew

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on 31 Mar,2024
Dear Matthew, Thank you for choosing to stay with us. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.David ReddickDirector of Operations

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on 30 Mar,2024
Dear Joseph, Thank you for the wonderful rating for Renaissance Boston Waterfront Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.David ReddickDirector of Operations

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Director of Operations on 27 Mar,2024
Dear Dana, Thank you for the perfect rating. We are glad you had a wonderful time at Renaissance Boston Waterfront Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.David Reddick,Director of Operations

10/10 Excellent

Angelo

Stayed 1 night in Mar 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
I B Happy
Stayed 1 night in Mar 2024

10/10 Excellent

Niwde, Charlotte

Stayed 2 nights in Mar 2024
Response from Director of Operations on 21 Mar,2024
Dear Niwde, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Renaissance Boston Waterfront Hotel.David ReddickDirector of Operations

10/10 Excellent

Michael Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jack

Stayed 3 nights in Feb 2024
Response from Director of Operations on 24 Mar,2024
Dear Jack, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered and give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.David ReddickDirector of Operations

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Director of Operations on 1 Mar,2024
Dear Brian, Thank you for the wonderful rating for Renaissance Boston Waterfront Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.David ReddickDirector of Operations

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice amenities and location is excellent. Person I had at check in was somewhat offish (but I recognize everyone has their moments and something else could have been at play). That aside, couldn’t beat the price for a last minute, February vacation trip.
Stayed 1 night in Feb 2024
Response from Director of Operations on 23 Feb,2024
Dear Sharon, Thank you for choosing to stay with us and sharing your review with fellow travelers. We are glad to know you overall had a pleasant stay and that our various amenities enhanced your time with us. We also appreciate you mentioning our convenient location. That said, Please accept our apologies for the issues you experienced while checking in. We know a first impression is essential, and a friendly smile and efficient check-in is a very important step in setting the tone for a great stay. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you again for a seamless experience.David ReddickDirector of Operations

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boston Bruins Outing
Hotel was very clean. The hotel employees/staff were very friendly. We had breakfast in the restaurant food was very good. Would stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Operations on 22 Feb,2024
Dear Michael, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Renaissance Boston Waterfront Hotel. We look forward to welcoming you back on your next visit.David ReddickDirector of Operations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Travelled with family
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

John, South Yarmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Operations on 29 Jan,2024
Dear John, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance Boston Waterfront Hotel; we hope to see you again soon. David Reddick,Director of Operations

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and easy to walk to restaurants
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Operations on 28 Jan,2024
Dear Diane, All of us at Renaissance Boston Waterfront Hotel appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.David Reddick,Director of Operations

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to enjoy all Boston seaport had to offer. Shopping and restaurants all within walking distance.
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on 23 Jan,2024
Dear Mary, Thank you for choosing the Renaissance Boston Waterfront Hotel and for the kind review. We appreciate you mentioning how much you enjoyed our proximity to Seaport District's waterfront, an energetic hub of commerce, dining, and entertainment! Thank you again, and we hope to welcome you back soon.David Reddick,Director of Operations

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The young woman from Morocco at first desk was the most personable and greatest example of culture one could ask for. Marriott would be wise to give her a spot bonus as she represented all things good.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary F.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! Everyone was pleasant and courteous. The Bartender, Allen Murphy was exceptionally attentive and congenial.
Stayed 2 nights in Jan 2024
Response from Director of Operations on 16 Jan,2024
Dear Mary, Thank you for being our guest at Renaissance Boston Waterfront Hotel. It is rewarding to know you had an outstanding stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with Allen; thank you for mentioning him by name. We look forward to having you as our guest again!David ReddickDirector of Operations

10/10 Excellent

Stephen, Raleigh

Travelled with family
Liked: Amenities
Stayed 1 night in Nov 2023
Response from Director of Operations on 10 Jan,2024
Dear Stephen, Thank you for sharing about your stay. We appreciate the generous remarks and are glad you could discover the luxury, convenience, and comfort of Renaissance Boston Waterfront Hotel! We understand the importance of the details that make up a great stay and are happy that our perfect location, luxurious accommodations, and friendly service enhanced your time with us. We hope to see you again soon.David ReddickDirector of Operations

6/10 Okay

David

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel clean, spacious, great staff
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023