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"The hotel was nice but the staff wasn’t responsive. The pull out need didn’t have any sheets and there were none to be found in the room. I tried calling housekeeping and front desk several times but nobody answered. Finally I went down and asked in person and the assured me they’d sent someone up. Waited for over 30 minutes and nobody ever showed. Finally we were so tired from our days adventures we just stole a sheet from the other bed."

"Amazing location "

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"The room is amazing, even has two bathrooms, witch was perfect for my wife, myself, and my little one."

"The staff "

"Location"

"What a gorgeous property yet vintage with all the modern appeal. "

"This is a top hotel! I don't quite understand the negative reviews left. It's at least a four-star hotel and is excellent with staff, reception, and restaurant services. There are always several receptionists on duty, along with several porters. The breakfast buffet is outstanding and serves many local dishes, along with the more traditional. The hotel has granite floors throughout and a wonderful panoramic view of Copacabana. I did upgrade my room once I got there and was so glad I did. Also appreciated the fact that I could take the stairs to my room which were impeccably kept. Everything was clean and high-end. I would definitely stay here again and felt safe and well-served throughout the 8 days I stayed here."

"Very helpful staff"