Living area

Reviews of Art Series - The Johnson

4.5 out of 5
Art Series - The Johnson
477 Boundary Street, Spring Hill, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 421 out of 588 reviews" "
Rating 8 - Good. 129 out of 588 reviews" "
Rating 6 - Okay. 23 out of 588 reviews" "
Rating 4 - Poor. 10 out of 588 reviews" "
Rating 2 - Terrible. 5 out of 588 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Reina - Rooms Division Manager on 17 May,2024
Dear Edgar,Thank you so much for rating us so highly!We are delighted to hear that you had an enjoyable stay. We look forward to welcoming you back in the near future.Kind regards,Reina - Rooms Division Manager

10/10 Excellent

David

Travelled with group
Nice big room and excellent 50m pool!
Stayed 2 nights in Apr 2024
Response from The Johnson Crew on 27 Apr,2024
Dear David,Thank you for your stellar review of The Johnson - Art Series Hotel.We are happy to hear that you enjoyed your stay in our large guest rooms and got to experience our 50m pool.We hope your next stay with us is a lovely as the previous stay.Kind Regards,The Johnson Crew

10/10 Excellent

Iain, Bellbowrie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a two bedroom apartment, and were very happy with the size of the place and the cleanliness
Stayed 1 night in Apr 2024
Response from Melina on 30 Apr,2024
Dear Lain, Thank you for your positive feedback! We're delighted that you enjoyed the spaciousness and cleanliness of your two-bedroom apartment. We look forward to welcoming you back soon!Kind Regards, Melina Burns

8/10 Good

Jamila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean, quiet and spacious room with loads of thought put into making guests comfortable
Stayed 1 night in Mar 2024
Response from Reina - Rooms Division Manager on 31 Mar,2024
Dear Jamila,Thank you for telling us about your recent stay with us!We are thrilled to hear that you enjoyed your stay and that we met your expectations.We appreciate your kind words and hope to have the opportunity to welcome you back in the near future.Warm regards,Reina - Rooms Division Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reina - Rooms Division Manager at The Johnson on 21 Feb,2024
Hi Carolyn,Thank you for taking the time to share your experience with us.We are so thrilled to hear that you enjoyed your stay and we can't wait to welcome you back soon.Kind regards,

10/10 Excellent

Alexander

Great spot
Stayed 1 night in Feb 2024
Response from Reina - Rooms Division Manager at The Johnson on 21 Feb,2024
Dear Alex,We are delighted to hear that we have met your expectations during your stay with us.Our team will be so thrilled! We look forward to welcoming you back soon.Kind regards,

4/10 Poor

Carl

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Horrible view of the carpark. No. No standard sanitary or toiletries.
Stayed 1 night in Feb 2024
Response from Reina - Rooms Division Manager on 15 Feb,2024
Dear Carl,Thank you for leaving us a review. We are sorry to hear that we did not meet your expectations during your stay. This has been passed onto our team to ensure we're delivering the best possible service to all our guests.We hope you'll give us another chance and stay with us again in the near future.Kind regards,

10/10 Excellent

Cheens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reina - Rooms Division Manager at The Johnson on 6 Feb,2024
Dear Cheens,Thank you so much for the taking the time to leave us a review.We are so thrilled that you enjoyed your stay and that we have met your expectation during your stay with us.We can't wait to welcome you back soon.Kind regards,

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms very clean - fabulous outdoor pool
Stayed 2 nights in Jan 2024
Response from Reina - Rooms Division Manager on 25 Jan,2024
Dear Joanne,Thank you for your positive feedback. We take pride in providing a clean and comfortable space for all our guests. Our team appreciates you for taking the time to share your experience.We look forward to welcoming you soon!Kind regards,

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reina - Rooms Division Manager at The Johnson on 25 Jan,2024
Dear Chloe,Thank you so much for your taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us.We hope you'll visit us soon.Kind regards,

10/10 Excellent

Carlo

Stayed 2 nights in Dec 2023
Response from Reina - Rooms Division Manager on 25 Jan,2024
Dear Carlo,Thank you so much for sharing a review of your recent stay with us. We are so pleased to hear that you enjoyed your stay!Kind regards,

10/10 Excellent

KEENAM, Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is so spacious, clean and quiet.
Stayed 1 night in Dec 2023
Response from Reina - Rooms Division Manager at The Johnson on 1 Jan,2024
Dear Keenam,Thank you so much for taking a moment to share your experience. Our team is committed to providing high quality customer service, and we are delighted to hear that you enjoyed your stay and found our room spacious and clean.We look forward to welcoming you back soon.Kind regards,

6/10 Okay

Pam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We had 2 nights at The Johnson. Staff were mostly helpful and accommodating. Room was spacious, pool great, bed comfy but our Air Con was making noises which made it difficult to sleep. We had someone look at it but it still made noises. Parking fees are extra, and there is no pull in off street to check in before parking in the very tight parks. City bus loop out side made it easy to get to city.
Stayed 2 nights in Dec 2023
Response from Reina - Rooms Division Manager on 25 Jan,2024
Dear Pam,Thank you for taking the time to share your experience with us. We regret that we did not meet your expectation on this occasion. Our team is committed to providing high quality service.We hope you give us another chance soon.Kind regards

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service
Bathroom has a trip hazard as you walk in, bathroom cabinets have laminate coming away or missing. Directions not clear indicated in car park. Many spaces for small cars but not for large vehicles. Cut knuckles trying to access the refrigerator under the bench.
Stayed 1 night in Dec 2023

8/10 Good

Jacqui

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice clean property
Stayed 2 nights in Dec 2023
Response from Reina - Rooms Division Manager at The Johnson on 5 Jan,2024
Dear Jacqui,Thank you so much for taking the time to leave us a review.We are delighted to hear that you enjoyed your stay with us, and we look forward to welcoming you back soon!Kind regards,

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So spacious for our family perfect
Stayed 1 night in Dec 2023
Response from Reina - Rooms Division Manager on 5 Jan,2024
Dear Sally,Thank you so much for taking the time to write a review.We are delighted to hear that you found the room spacious for your family and that you enjoyed your stay with us!We look forward to welcoming you back again soon!Kind regards,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were attentive, great location, great facilities.
Stayed 1 night in Nov 2023
Response from Reina - Rooms Division Manager at The Johnson on 5 Jan,2024
Dear Melissa,Thank you so much for taking a moment to share your experience. We are so pleased to hear that you found our staff attentive and appreciated our location.I'll be sure to share your kind words with our team.We can't wait to welcome you back soon!Kind regards,

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart TV let down an otherwise perfect stay
Smart TV let down an otherwise perfect stay
Stayed 2 nights in Nov 2023
Response from Reina - Rooms Division Manager at The Johnson on 6 Jan,2024
Dear Terry,Thank you so much for taking the time to leave us a review.Please allow me to express my apologies and rest assured that we will be taking appropriate action to address the TV problem. It is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,

6/10 Okay

Jacques

Business traveller
Liked: Cleanliness, staff & service, room comfort
I was given a room with disable bathroom. I asked for change. Then I was given a less nice room, no view, in floor to be renovated.
Stayed 1 night in Nov 2023
Response from Annabelle Gibney - General Manager on 2 Dec,2023
Dear Jacques,Thank you for sharing your experience with us at The Johnson Brisbane - Art Series. We’re sorry to hear that the initial room wasn’t up to your standards. Here at The Johnson Brisbane - Art Series, we strive to provide exceptional guest experiences, and we apologize for any inconvenience or disappointment you may have experienced as a result of this incident. We take all customer feedback seriously and appreciate the time you took to share your experience with us. Your feedback is valuable to us and will be used to improve the quality of our services in the future. Thank you again for taking the time to share your experience with us. Sincerely, Annabelle Gibney General Manager, The Johnson Brisbane - Art Series

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in Nov 2023
Response from Annabelle Gibney - General Manager on 18 Nov,2023
Hi Mary, Thank you so much for such a positive review, we hope to see you again soon!Kind regards

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quiet and beautifully laid out rooms. Relaxing and restful.
Stayed 1 night in Oct 2023
Response from Annabelle Gibney - General Manager on 3 Oct,2023
Dear Thomas,We very much appreciate your comments regarding your stay at The Johnson Brisbane - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment was spacious. Loved the Johnson artwork throughout & the pool was fab.
Stayed 2 nights in Sep 2023
Response from Annabelle Gibney - General Manager on 3 Oct,2023
Dear Megan,Thank you for sharing such genuine and wonderful feedback on your stay with us at The Johnson. We are so happy to hear that you loved the artwork, pool and spacious rooms. Your feedback is important to us, and will service as encouragement to our team as we strive to improve our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Anthony

Stayed 3 nights in Sep 2023

8/10 Good

ROSIE

Stayed 1 night in Sep 2023
Response from General Manager on 20 Sept,2023
Dear Rosie,We very much appreciate your comments regarding your stay at the The Johnson Brisbane - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Annabelle Gibney - General Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Location close to Hospitals
Stayed 1 night in Aug 2023
Response from Annabelle Gibney - General Manager on 23 Aug,2023
Hi Paul, Thanks so much for a lovely review!We hope to see you again soon!Kind regards, Annabelle Gibney - General Manager

6/10 Okay

Emily

Disliked: Staff & service
The location is great, the pool area is really attractive and the room was large with a good bathroom..however my room was not serviced either day I was there. Knocks on the door at 530 in the afternoon to ask if I'd like it done are too late.
Stayed 3 nights in Aug 2023
Response from Annabelle Gibney - General Manager on 23 Aug,2023
Hi Emily, thank you so much for your review. I'm so glad that you loved the room, location and pool area!With such large occupancy, it can be tricky for our teams to do both departures, arrivals and services before a certain time, but we are working on this. Thank you for your review, and I hope that we can better serve you for the next stay. Kind regards, Annabelle Gibney - General Manager

10/10 Excellent

Kelly

Stayed 1 night in Aug 2023
Response from Annabelle Gibney - General Manager on 11 Sept,2023
Thank you so much for such a positive review!We hope to see you again!Kind regards,Annabelle Gibney - General Manager

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Annabelle Gibney - General Manager on 26 Jul,2023
Hi Sandra, We thank you for your review, and we hope to see you again soon!Kind regards, Annabelle Gibney - General Manager

10/10 Excellent

Michael

Stayed 3 nights in Jul 2023
Response from Annabelle Gibney - General Manager on 14 Aug,2023
Hi Michael,Thank you so much for such a fabulous review!We hope to see you again soon!Kind regards,

8/10 Good

Heather

Travelled with family
Liked: Staff & service
Didn’t like the approach for parking . Having large car very difficult parking . Appreciated staff member finding suitable parking. Not sufficient information in regard to where parking available when first registering . Stats parking not always available however no alternative given . Room very comfortable . Sufficient appliances .
Stayed 2 nights in Jul 2023
Response from Annabelle Gibney - General Manager on 10 Jul,2023
Hi Heather, Thank you so much for your review. I'm glad that despite not being able to use the carpark, our staff were able to find you suitable parking. I absolutely understand it can be tricky with such a tight-knit carpark that it can be difficult to work around it. I'm so glad to hear that you loved the rooms, and we hope to see you again. Kind regards, Annabelle Gibney - General Manager

10/10 Excellent

Arnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Annabelle Gibney - General Manager on 1 Jul,2023
Hi Arnna, Thank you so much for such a positive review!We hope to see you again, soon!Kind regards, Annabelle Gibney - General Manager

4/10 Poor

David

Disliked: Staff & service
Upon checkng out the staff charged us for someone else parking fees. Still not got the money back. This should never have happened.
Stayed 1 night in Jun 2023
Response from Rooms Division Manager on 17 Jun,2023
Dear Davis,Thank you for taking the time to tell us about your experience at the The Johnson Brisbane - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Dominic Lovell - Rooms Division Manager

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fantastic. Plenty of space for all 5 of us.
Stayed 1 night in Jun 2023
Response from Annabelle Gibney - General Manager on 14 Jun,2023
Hi Vicki, Thanks so much for your positive review! We're so glad you loved the room, and the stay! We hope to see you again in the near future!Kind regards, Annabelle Gibney - General Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
loved it but no cooktop to go with fridge sink etc
Stayed 3 nights in May 2023
Response from Annabelle Gibney - General Manager on 3 Jun,2023
Hi Alan, We at the Johnson thank you so much for your review and comments of the stay. We are so glad that you loved it!With our studio suites, we don't offer cooktops as a large majority of rooms are short-stays, but thankyou for this feedback as it serves for improvements to be made. We are always wanting to better the stay for our guests, so we thank you for your comments.We hope to see you again!Kind regards, Annabelle Gibney - General Manager

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the rooms they are so modeen and i also loves the art seriea. Very comfortable and spacious room and balcony
Stayed 1 night in May 2023
Response from Annabelle Gibney - General Manager on 27 May,2023
Dear Greg, We very much appreciate your comments regarding your stay at the The Johnson Brisbane - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Annabelle Gibney - General Manager

10/10 Excellent

Emilie Sofie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Annabelle Gibney - General Manager on 1 May,2023
Wow, what an amazing review. Thank you so much Emilie, and we hope to see you again soon!Sincerely,Annabelle Gibney

6/10 Okay

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Annabelle Gibney - General Manager on 22 May,2023
Dear Janice, Thank you for taking the time to tell us about your experience at the The Johnson Brisbane - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Annabelle Gibney - General Manager

8/10 Good

Dean

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from The Johnson Team on 22 Apr,2023
Thank you for taking the time to leave us a review. We look forward to having you stay with us again in the future.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful both on the phone and in person. The room was quite spacious considering we had 5 people. Beds were really comfortable - not something I would have expected at this price point. Was really impressed and will definitely stay again next time we visit Brisbane.
Response from The Johnson Team on 21 Apr,2023
Thank you for taking the time to write a review. We are so glad you have enjoyed your stay and we look forward to having you stay with us again in the future!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed 1 night but will stay again. Friendly staff at check in, very clean, modern large room with everything you would need especially if staying longer. Didn’t use the pool area but looked great especially if you wanted to do laps or just sit by and relax
Stayed 1 night in Apr 2023
Response from The Johnson Team on 21 Apr,2023
Thank you for taking the time to write a review. We are glad you have enjoyed your stay with us and look forward to you staying with us again in the future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Suncorp Stadium and Great Room and Paid Lockable Parking Very helpful staff
Stayed 1 night in Apr 2023
Response from The Johnson Team on 14 Apr,2023
Thank you for taking the time to leave such a lovely review. We are glad you enjoyed your stay with us here at The Johnson Hotel and look forward to having you stay with us again!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from The Johnson Team on 14 Apr,2023
I am glad you enjoyed your stay with us!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The only issue was when the reception stated that we drank two beers from the mini fridge. After speaking with them they cleared it up and we didn’t have a problem.
Stayed 2 nights in Apr 2023
Response from The Johnson Team on 14 Apr,2023
Hi John, I am glad you enjoyed your stay! Thank you for your feedback and we are glad everything could be sorted out. We look forward to you staying with us again in the future.

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like: $30 a night parking fee - I think it should be included in the price - not an add on - 6 nights = $180 (shocker) Having to request the night before any room servicing could be done the over the Easter weekend A real shane as otherwise great place to stay
Stayed 6 nights in Apr 2023
Response from Annabelle Gibney on 15 Apr,2023
Hi Helen, Thank you so much for your comments. I appreciate your concerns with the car parking and how much we charge per night, with such high demand of parking in the CBD and minimal parking oppportunity, this is why our rates are as such. For our Easter weekend, to ensure guests have the best time, we make sure to offer daily servicing on request, but also allow for guests to not be disturbed during the holidays. We thank you for your feedback and we hope we can provide an enjoyable stay the next time you join us at the Johnson. Kind Regards, Annabelle Gibney - General Manager

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean,quiet acces to public transport, ease of checking in and out, friendly helpful staff
Stayed 2 nights in Apr 2023
Response from Annabelle Gibney - General Manager on 10 Apr,2023
Hi David, Thank you so much for your kind words. It's reviws like these that encourage our staff to be their very best. We thank you and hope to see you again soon!

10/10 Excellent

Jing

Stayed 1 night in Apr 2023
Response from Annabelle Gibney on 9 Apr,2023
Dear Jing, We very much appreciate your comments regarding your stay at the The Johnson Brisbane - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Annabelle Gibney - General Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff. Made us feel welcome with the greeting in regard to our wedding anniversary.
Stayed 3 nights in Mar 2023
Response from The Johnson Team on 5 Apr,2023
Thank you for taking the time to write such a lovely response. We are glad you enjoyed your stay with us and look forward to you staying with us again in the future.

10/10 Excellent

shaun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, only stayed one night would of loved to stayed longer.
Stayed 1 night in Apr 2023
Response from Keely on 2 Apr,2023
Hi Shaun, Wow such a great review, thank you so much for your kind words. We hope to see you again soon and for longer this time :)

4/10 Poor

Jack

Travelled with family
Disliked: Staff & service
Super rude check-in staff, not enough bath towels for the number of guests booked and possibly the worst view.
Stayed 1 night in Mar 2023
Response from Dominic on 2 Apr,2023
Dear Jack,Thank you for taking the time to tell us about your experience at the The Johnson Brisbane - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Dominic Lovell - Rooms Division Manager