2 bars/lounges

Reviews of The Bristol Hotel

4 out of 5
The Bristol Hotel
Prince Street, Bristol, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, very busy at breakfast.
Stayed 1 night in May 2024
Response from Cari Yunis on 17 May,2024
Dear Simon,Thank you for your great score. It is wonderful to know you had such a lovely visit, as we always aim to provide the highest level of service for those who stay with us, and seeing it culminate in a stay like yours is something we never take for granted. We hope to welcome you back in the near future for a stay that will exceed expectations. Kind regards, Cari Yunis

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Charlie P on 15 May,2024
Dear David,Thank you for your great score.It is wonderful to know you had such a lovely visit, aswe always aim to provide the highest level of service for those who stay with us, and seeing it culminate in a stay like yours is something we never take for granted.We hope to welcome you back in the near future for a stay that will exceed expectations.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Charlie P on 15 May,2024
Dear James,Thank you for your great score.It is wonderful to know you had such a lovely visit, aswe always aim to provide the highest level of service for those who stay with us, and seeing it culminate in a stay like yours is something we never take for granted.We hope to welcome you back in the near future for a stay that will exceed expectations.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

4/10 Poor

Jaswinder

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Charlie P on 14 May,2024
Dear Jaswinder,Thank you for reviewing your stay and I'm sorry to see it didn't meet expectations this time.We are always receptive to feedback, in particular from returning guests, so any information you can offer on how to improve will always be welcome.We hope to see you again for an improved visit in the near future.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, right on the harbour and close to all the bars and restaurants. A short walk into town for the shops as well
Stayed 4 nights in May 2024
Response from Cari Yunis on 12 May,2024
Dear Chris,It sounds like you enjoyed the convenience of our location! Being right on the harbor and close to all the bars and restaurants definitely adds to the experience. We're glad you found it easy to explore the town and enjoy the nearby shops as well. If there's anything else we can do to enhance your stay next time, just let us know!Best regards,Cari Yunis

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cari Yunis on 11 May,2024
Dear Brian,Thank you for your great score. It's fantastic to see you had such a wonderful visit. We always aim to provide the highest level of service to guests, so we never take kind reviews like yours for granted. We hope to welcome you back soon. Kind regards, Cari Yunis

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
My 2nd stay recently would definitely recommend
Stayed 1 night in May 2024
Response from Charlie P on 6 May,2024
Dear Kevin,Thank you for your lovely review.It's fantastic to see you had such a wonderful visit.We always aim to provide the highest level of service to guests, so we never take kind words like yours for granted.We hope to welcome you back soon.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

8/10 Good

George, Morpeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Charlie P on 2 May,2024
Dear George,Thank you for your fantastic score.It's lovely to see you had a comfortable stay with us.We are always receptive to feedback, both positive and negative, in the pursuit of developing the guest experience. We would be grateful for any notes you may have.We hope to welcome you back soon.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Really great location in Bristol, with good food and drink options at the hotel. I particularly appreciated the attached carpark and how easily walkable everything was. The room was just perfect with great linens and towels, robes, slippers, room service and free bottled water.
Stayed 3 nights in Apr 2024
Response from Charlie P on 30 Apr,2024
Dear Lisa,Thank you for your fantastic score.We are thrilled to see our dedication to hospitality has resulted in a memorable stay for yourself. We hope to welcome you back in the near future, so that we may provide a stay that exceeds the expectations set by this one.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

8/10 Good

Nigel

Travelled with partner
Liked: Property conditions & facilities
Clean well appointed room. Very polite and efficient staff. Good breakfast, although the bacon was undercooked. Main concern was accessibility within the hotel with stairs to enter the hotel and steep stairs to the restaurant. Some of our group complained about the noise of guests running around the corridors
Stayed 1 night in Apr 2024
Response from Charlie P on 30 Apr,2024
Dear Nigel,Thank you for your fantastic score.We are thrilled to see our dedication to hospitality has resulted in a memorable stay for yourself.As for the breakfast, I have passed this to management for review and actioning, thank you for bringing this to our attention and our apologies for any inconvenience caused. We hope to welcome you back in the near future, so that we may provide a stay that exceeds the expectations set by this one.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff on the desk and around the hotel. A special shout out to Briony in the bar for her professional, charming service.
Stayed 2 nights in Apr 2024
Response from Charlie P on 30 Apr,2024
Dear Paul,Thank you for your fantastic score.We are thrilled to see our dedication to hospitality has resulted in a memorable stay for yourself. We hope to welcome you back in the near future, so that we may provide a stay that exceeds the expectations set by this one.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

10/10 Excellent

ramakrishnan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cari Yunis on 27 Apr,2024
Dear ramakrishnan,Thank you for such a fantastic score.It's wonderful to see you enjoyed your visit in our hotel, as we always strive to provide the highest level of service.We hope to welcome you back soon and provide a stay that will exceed expectations.Kind regards,Cari Yunis, The Bristol

8/10 Good

Louise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cari Yunis on 27 Apr,2024
Dear Louise,Thank you for such a fantastic score.It's wonderful to see you enjoyed your visit in our hotel, as we always strive to provide the highest level of service.We hope to welcome you back soon and provide a stay that will exceed expectations.Kind regards,Cari Yunis, The bristol

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Only one problem having to queue for breakfast on the weekend otherwise very satisfactory.
Stayed 2 nights in Apr 2024
Response from Cari Yunis on 27 Apr,2024
Dear Julia,Thank you for your feedback! We're glad to hear that overall your experience was very satisfactory. We apologise for the inconvenience of having to queue for breakfast on the weekend. Your feedback is valuable to us, and we'll take it into consideration as we continue to improve our services. We appreciate your support and hope to welcome you back again soon!Best regards,Cari Yunis

10/10 Excellent

JUDITH, CHESTERFIELD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel very well situated on the Harbour & also only a short walk away from bars, restaurants & Cabot Circus shopping. Walkable to other attractions i.e. Clifton Suspension Bridge. Good size room provides Iron & Board, Safe, Nespresso Coffee Maker & also kettle with tea/coffee making equipment. Temple Spa Toiletries. Slippers/Dressing Gown. We celebrated our Wedding Anniversary here & were touched to find a bottle of Prosecco, Chocolates & a card in our room. We had a lovely stay here.
Stayed 3 nights in Apr 2024
Response from Roman Prosi on 22 Apr,2024
Dear JUDITH,Thank you so much for taking the time to leave such a wonderful review. We truly value your feedback and are thrilled to hear about your positive experience with our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Knowing that we provided the level of quality and service our customers deserve is incredibly rewarding for us.Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further.Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Good

Ian

Stayed 1 night in Apr 2024
Response from Cari Yunis on 9 May,2024
Dear Ian,Thank you for your great score. It's fantastic to see you had such a wonderful visit. We always aim to provide the highest level of service to guests, so we never take kind reviews like yours for granted. We hope to welcome you back soon. Kind regards, Cari Yunis

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Roman Prosi on 19 Apr,2024
Dear David,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, well appointed hotel in great location
Stayed 2 nights in Apr 2024
Response from Cari Yunis on 13 Apr,2024
Dear Melvin,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.. Kindest regards, Cari Yunis, Business Excellence Manager

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern and central. Caring friendly staff.
Stayed 3 nights in Apr 2024
Response from Charlie P on 12 Apr,2024
Dear Trina,Thank you for such a lovely account of your stay with us.It's fantastic to know that we have been able to provide a visit in line with the high expectations we have for ourselves. We understand the hard work that goes into delivering the type of guest experience that we aim for, so your high score will never be taken for granted.We hope to welcome you back soon, and provide a stay that may exceed expectations.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

8/10 Good

Sarah

Travelled with partner
Liked: Property conditions & facilities
Lovely hotel clean and good location on docks . Comfortable bed and nice toiletries . Wine expensive at bar though
Stayed 1 night in Apr 2024
Response from Roman Prosi on 7 Apr,2024
Dear Sarah,Thank you for sharing your feedback.We are pleased to hear that you enjoyed our lovely hotel. It's great to know that you found the bed comfortable and liked our toiletries.We appreciate your feedback about the bar prices and will take this into consideration for future improvements.We hope to welcome you back for another enjoyable stay!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Roman Prosi on 7 Apr,2024
Dear Michael,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

6/10 Okay

Worawit

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Roman Prosi on 4 Apr,2024
Dear Worawit,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to hear about your experience.We hope to welcome you back again in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

6/10 Okay

Nicque

Travelled with family
Liked: Cleanliness, property conditions & facilities
Once your inside the hotel its has quite a nice feel, the entrance is very impressive but sadly thats were it ends. We did not sleep at all as our room faced onto the river and it was SO noisy from the club across the river. Breakfast too was very average and the parking was very expensive. Overalll, not a great experice.
Stayed 1 night in Mar 2024
Response from Roman Prosi on 31 Mar,2024
Dear Nicque,Thank you for taking the time to share your review, and we appreciate your feedback.We sincerely apologize for the noise issues you experienced during your stay. We understand how disruptive this can be and regret that it impacted your overall experience with us.Regarding the parking, we would like to clarify that parking is not managed by the hotel, and the prices are regulated by APEX parking. However, we are pleased to confirm that you received complimentary parking on this occasion.Despite the challenges you faced, we hope that you were able to enjoy some aspects of your stay. Your comments have been noted, and we will use them to improve our services for future guests.If you decide to give us another opportunity in the future, please don't hesitate to reach out to us directly. We would love the chance to provide you with a much better experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Good

Leza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the river front, very comfortable bed with very high quality bedding, and nicely decorated. We had 2 rooms one of which was very spacious - 226 - and one which was very small - 225. The small one - had a fab view over the waterfront but was very noisy so would suggest if you are a light sleeper avoid any front facing rooms on the lower floors.
Stayed 1 night in Mar 2024
Response from Cari Yunis on 30 Mar,2024
Dear Leza,Thank you for sharing your experience at the hotel! It's great to hear that you enjoyed the location on the riverfront and found the beds to be comfortable with high-quality bedding. It's also helpful to know that one of your rooms was very spacious while the other was smaller but had a fabulous view over the waterfront. Your advice regarding noise for light sleepers considering front-facing rooms on lower floors is valuable for future guests. If there's anything else you'd like to share or if you have any questions, feel free to let us know!Best regards,Cari Yunis

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Roman Prosi on 27 Mar,2024
Dear James,Thank you for taking the time to leave us a review. We appreciate your feedback, and we're glad to see that you had an overall positive experience during your stay with us.If there are any specific areas where you feel we can improve or if you have any additional comments you'd like to share, please don't hesitate to reach out to us.We hope to have the opportunity to welcome you back for an even better experience in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Spacious rooms. Central location.
Stayed 2 nights in Mar 2024
Response from Roman Prosi on 27 Mar,2024
Dear Sarah,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our friendly staff, spacious rooms, and central location met your expectations.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Luke

Stayed 1 night in Mar 2024
Response from Charlie P on 14 Apr,2024
Dear Luke,Thank you for such a fantastic score.It's wonderful to see you enjoyed your visit in our hotel, as we always strive to provide the highest level of service.We hope to welcome you back soon and provide a stay that will exceed expectations.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

2/10 Terrible

David

Disliked: Staff & service
This is the smallest hotel room I’ve ever got for $300.00 ((CAD) a night. So much outside noise in the room that I thought the windows were open. They were not. Bathtub drain is rusty. If this was £60 per night I’d have no complaints, but at $300, not worth it.
Stayed 1 night in Mar 2024
Response from Roman Prosi on 24 Mar,2024
Dear David,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your review.I'm sorry to hear that your experience did not meet your expectations, especially regarding the size of the room and the noise disturbances. We understand the importance of a comfortable and peaceful stay for our guests.I would like to recommend checking the dimensions of the room before booking, as we provide detailed information online to ensure our guests have accurate expectations.Upon reviewing your reservation, I noticed that both rooms you booked were complimentary upgraded by one category. However, I apologize if the room size still did not meet your needs.We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is essential to us, and we will use it to improve our services and facilities.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Kelly

Stayed 1 night in Mar 2024
Response from Cari Yunis on 10 Apr,2024
Dear Kelly,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.. Kindest regards, Cari Yunis, Business Excellence Manager

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, elegant hotel . Staff are very friendly and helpful. Rooms are beautiful. I had a lovely view of the water and frontier. The atmosphere was very nice .
Stayed 1 night in Mar 2024
Response from Roman Prosi on 27 Mar,2024
Dear Victoria,Thank you for your lovely review! We're delighted to hear that you enjoyed your stay at our elegant hotel and that our friendly and helpful staff, beautiful rooms, and lovely view contributed to a pleasant experience.Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What makes us return to The Bristol is the quality of the staff. At Reception I have to single out Sabrina and Nacho for their helpful and friendly approach. In the Cocktail Bar, Lorcan and Valeria were professional and friendly. The only slight disappointment was in our room, where the bathroom lacked a heated towel rail. We will certainly be coming back, probably incorporating a visit to the theatre or a concert as we did on this occasion.
Stayed 1 night in Mar 2024
Response from Roman Prosi on 19 Mar,2024
Dear Anthony,Thank you for sharing your feedback on your recent stay at The Bristol. We are thrilled to hear that you had an enjoyable experience, particularly highlighting the quality of our staff.We are delighted to hear that Sabrina, Nacho, Lorcan, and Valeria made a positive impression on you with their helpful and professional service. They truly embody the level of hospitality we strive to provide to all our guests.We appreciate your constructive feedback regarding the bathroom amenities in your room. Rest assured, we will take note of your suggestion regarding the heated towel rail and see if there are opportunities for improvement in this area.It's wonderful to hear that you are considering returning to The Bristol and possibly incorporating a visit to the theatre or a concert. We would be delighted to welcome you back and ensure another memorable stay for you.Thank you once again for choosing to stay with us, and we look forward to the pleasure of welcoming you back in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Roman Prosi on 19 Mar,2024
Dear Karen,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Jasber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are amazing I would highly and gladly recommend this hotel to everyone. Only issue is getting in and out of parking next door.
Stayed 1 night in Mar 2024
Response from Roman Prosi on 11 Mar,2024
Dear Jasber,Thank you very much for taking the time to share your recent experience at The Bristol on Expedia.We are delighted to see that you had a memorable stay with us, and you rated us with 5 stars.We hope to see you in the near future and provide you with an even better experience. With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Roman Prosi on 31 Mar,2024
Dear Matthew,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Nigel

Stayed 1 night in Mar 2024
Response from Cari Yunis on 30 Mar,2024
Dear Nigel,Thank you so much for taking the time to leave such a wonderful score. We truly value your feedback and are thrilled to hear about your positive experience at The Bristol.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further. Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience. With kindest regards, Cari Yunis

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel overall, accommodating and polite staff. Feels very "hotel", nothing special about the rooms, though the rooms are still fairly nice. Laundry service is a nice plus, particularly for traveling. Easy in and out for popping around Bristol, England. One downside is that the rooms have poor sound insulation, both from exterior noise at the street level and interior noise from other rooms; not terrible but still more than noticeable enough if you're trying to get a good night's sleep.
Stayed 2 nights in Dec 2023
Response from Charlie P on 7 Mar,2024
Dear Matthew,Thank you for reviewing your recent stay with us.It's lovely to read you had such a lovely stay. In particular that you found our staff to be so accommodating and could make use of the laundry service.As for the room insulation, we are in the process of finding a tenable solution to this aspect of some rooms. Despite this, we are sorry it was an aspect of your stay with us. I hope we can welcome you back soon, so that we may showcase the improvements made.Kind regards,Charlie PridmoreGuest Relations Executive

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was exceptional and FOH staff were all amazing and very friendly Room was great and comfortable view not so much would have been nice to over look the river but it was ok . Recommend putting do not disturb on door otherwise maids knock about 8am in the morning. Would highly recommend this hotel it is great and perfect location for the sights and night time drinks . Will return
Stayed 1 night in Mar 2024
Response from Roman Prosi on 9 Mar,2024
Dear Amanda,Thank you so much for taking the time to leave such a wonderful review. We truly value your feedback and are thrilled to hear about your positive experience with our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Knowing that we provided the level of quality and service our customers deserve is incredibly rewarding for us.Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further.Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great central Bristol hotel for a night out.
Stayed 1 night in Feb 2024
Response from Cari Yunis on 2 Mar,2024
Dear Matthew,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time. With kindest regards, Cari Yunis

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy and expensive
Response from Roman Prosi on 28 Feb,2024
Dear Richard, Thank you very much for taking the time to share with us your feedback regarding your stay at The Bristol. I appreciate these things take time; the comments you made are very much valued and useful. It is incredibly important to listen to our guests to truly understand how the delivery of our service and product meets our guest's expectations. Regarding your comments about the noise from outside please let me start by apologising unreservedly. Being a city centre hotel it is unfortunate that we are subject to extra noise from bars on the harbour side, however, this should have been portrayed to you on check-in. Ultimately, the comfort of our guests is always of the utmost importance, so I am truly sorry to hear you had a restless night as a result. I very much hope you will believe me when I say that we wish to do so much better than this; we are already looking into improving these issues following your concerns regarding noise. Once again, I wish to assure you that we will absolutely learn from your experience; thank you once more for your feedback. We look forward to welcoming you back to The Bristol in the near future. With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable well appointed hotel
Nice hotel, ask for a waterfront room
Stayed 1 night in Feb 2024
Response from Roman Prosi on 21 Feb,2024
Dear Grant,Thank you so much for taking the time to leave such a wonderful review. We truly value your feedback and are thrilled to hear about your positive experience with our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Knowing that we provided the level of quality and service our customers deserve is incredibly rewarding for us.Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further.Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed and friendly
Relaxed with friendly service. Reasonably priced. Excellent food and good sized portions Only down side was the bed was uncomfortable and therefore did not sleep well.
Stayed 1 night in Feb 2024
Response from Cari Yunis on 19 Feb,2024
Dear Helen,Thank you for sharing your feedback with us. We're pleased to hear that you found the atmosphere relaxed and enjoyed the friendly service during your stay. It's great to know that you found the pricing reasonable and that you appreciated the excellent food with good-sized portions.However, we apologize for the discomfort you experienced with the bed, leading to a less-than-ideal sleep. Your comfort is important to us, and we will look into ways to improve the bedding to ensure a better rest for our guests in the future.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more comfortable and restful stay. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Cari Yunis

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff Great central location
Stayed 1 night in Feb 2024
Response from Charlie P on 18 Feb,2024
Dear Adam,It's wonderful to read about the lovely experience you had staying with us.We truly love to receive this feedback, as it's our greatest aim to offer everyone a stay like yours.Again, thank you for your kind words and we hope to welcome you back soon.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

Vaughan

Stayed 1 night in Feb 2024
Response from Cari Yunis on 19 Feb,2024
Dear Vaughan,Thank you for taking the time to review your recent stay with us.It's fantastic to see you had such an enjoyable stay with us, we truly enjoy being able to delight guests with stays like yours, so we appreciate the kind words and promise to continue the hard work we do.We hope to welcome you back in the near future, and provide another excellent stay.Kind regards, Cari Yunis

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, room comfort
Lovely from start to finish. We were even greeted with a Valentine's gift of a glass of fizz and chocolate covered strawberries on arrival.The staff were really friendly and helpful. The view from ou r room was fantastic. Civilised check-out time.
Stayed 2 nights in Feb 2024
Response from Charlie P on 16 Feb,2024
Dear Hannah,Thank you for your lovely account of your recent stay with us.It's fantastic to see we are providing our guests the high level of service we aim for. We never take peoples positive experiences for granted, and will always pursue improving for the benefit of those who choose to stay with us.Again, thank you for your kind words, we hope to welcome you back soon.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Charlie P on 16 Feb,2024
Dear Dan,Thank you for taking the time to review your recent stay with us.It's fantastic to see you had such an enjoyable stay with us, we truly enjoy being able to delight guests with stays like yours, so we appreciate the kind words and promise to continue the hard work we do.We hope to welcome you back in the near future, and provide another excellent stay.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Lovely hotel staff. Very clean. Car parl easy to use next door with adjacent doors.
Stayed 1 night in Feb 2024
Response from Charlie P on 15 Feb,2024
Dear Sara,Thank you for such a fantastic score, I'm thrilled you had such an enjoyable stay.We take great pride in offering the best guest experience to everyone who chooses to stay with us, so to know this was provided to you is lovely to see.I hope we can welcome you back in the near future.Kind regards,Charlie PridmoreGuest Relations Executive

8/10 Good

Lisa

Stayed 1 night in Feb 2024
Response from Charlie P on 15 Feb,2024
Dear Lisa,Thank you for such a fantastic score, I'm thrilled you had such an enjoyable stay.We take great pride in offering the best guest experience to everyone who chooses to stay with us, so to know this was provided to you is lovely to see.I hope we can welcome you back in the near future.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

Colin Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay close to work commute staff friendly and very good food and service
Stayed 1 night in Feb 2024
Response from Cari Yunis on 13 Feb,2024
Dear Colin,Thank you for your feedback! We're thrilled to hear that you had a very enjoyable stay and found our location convenient for your work commute. It's great to know that you found our staff friendly and appreciated the quality of our food and service. We strive to provide a comfortable and pleasant experience for all our guests, and we're delighted that we could meet your expectations. We hope to welcome you back again soon for another excellent stay! Best regards,Cari Yunis

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cari Yunis on 13 Feb,2024
Thank you for your 10/10 rate!We look forward to welcome you back soon.Best regards,Cari Yunis

10/10 Excellent

Gemma

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Roman Prosi on 11 Feb,2024
Dear Gemma,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol