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Reviews of Aloft Buffalo Downtown

3 out of 5
Aloft Buffalo Downtown
500 Pearl Street, Buffalo, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 146 out of 292 reviews" "
Rating 8 - Good. 81 out of 292 reviews" "
Rating 6 - Okay. 26 out of 292 reviews" "
Rating 4 - Poor. 21 out of 292 reviews" "
Rating 2 - Terrible. 18 out of 292 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

SERGIO

Stayed 3 nights in May 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great view of the lake - would definitely stay there again. The room was clean and everything was quiet. There was a place nearby to have breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jeff

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel perfectly illustrates "the Enshittification of Everything". It was $500/night (for the eclipse), and had no microwave oven in the room... nor even a microwave oven next to the ice machine down the hall (like some other "boutique" Marriott properties including the "AC by Marriott" in Seattle/Belevue, WA have). The room's sad excuse for a chair (not counting the uncomfortable L-shaped ornament next to the tiny table) was a lonely-looking padded cube that failed miserably as both a place to sit AND a place to put an open suitcase. The refrigerator had no freezer, so I couldn't re-freeze my ice pack and had to use ice cubes for the trip home... and it was so desperate to be "green", it turned off the display after a few seconds and created about an hour of uncertainty about whether it was even working. The room's 12th-floor location was noisy due to the nightclub on the roof. Topping it all off... the bathroom had no lock on the door. Basically, it's a hotel that tries so painfully hard to pretend it's "cool" and "edgy", it completely loses sight of things that actually *matter*, like "guest comfort". If you're pretentiously insecure about your own trendiness, think ascetic minimalism is cool, and you're OK with eating cold packaged junk food or raw fruit for breakfast, you might like this hotel. Personally, Marriott's "boutique" hotels are now officially dead to me. For $150/night, it would have been "disappointing". At $500/night, it just plain sucked.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dr. Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good job.
Stayed 2 nights in Apr 2024

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent proximity to Town Ballroom where we were going to see a show. Rooms were bright, clean and large!
Stayed 1 night in Mar 2024

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

6/10 Okay

Marc Paul

Business traveller
Disliked: Staff & service
Service is not great
Stayed 2 nights in Feb 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
This hotel was amazingly chic You get 3 restaurants, 2 bars, a bowling alley and about 30 other restaurants within walking distance
Stayed 5 nights in Feb 2024

10/10 Excellent

Mingxuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing!
Stayed 2 nights in Feb 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel on New Year’s Eve 2024. The room was extremely large, 2 beds, and a small table and booth for eating at. We appreciated the refrigerator, coffee machine, and free water. The bedding was clean, and the beds and pillows were extremely comfortable, and everyone had a solid sleep once we were able. The downside, no-fault of the hotel, was the neighbors who shared our balcony. The balcony door open and closed nearly every minute or two, which slammed and could be heard in our room. The neighbors were also yelling off the balcony until after midnight. In some hotels, you can control the fan on the heater and AC unit which helps with some noise dampening, however we were not able to do this in our room - once the temperature reached where it was set, it turned off. Unfortunately, the shower was not very hot, but we really were excited to see that the shampoo, body wash, conditioner, and body lotion were from our favorite brand Drybar. Parking was easy on the fifth and sixth floor of a parking garage, which was covered from the elements and connected to the hotel by elevators. We did not use the amenities like the pool, or rooftop bar. We did eat at a restaurant, VICE, that was at the lobby level and enjoyed the cocktails, but not the food. This hotel is in walking distance to much of downtown, including theaters, live music spaces, bars and restaurants. I will definitely consider booking this hotel again, as we are frequently in Buffalo for events.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

CHEONG

Stayed 2 nights in Dec 2023

10/10 Excellent

Judy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hailey was great at check in and with advice on where to eat when restaurant was full at hotel. Very pleasant and helpful! Bartenders at WXYZ bar were great as well. Very friendly and the service was great! Would definitely recommend and will be back.
Stayed 1 night in Dec 2023

6/10 Okay

Michael, Buffalo

Stayed 1 night in Nov 2023

8/10 Good

Sim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Nourooz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great atmosphere friendly people, staff. Clean and I forgot my room key several times and they never complained once or got upset with me.
Stayed 2 nights in Nov 2023

2/10 Terrible

Nicole

Stayed 1 night in Oct 2023

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We received complementary vouchers and no place to use for breakfast. Waste of $40
Stayed 2 nights in Oct 2023

6/10 Okay

Kate

Stayed 1 night in Oct 2023

8/10 Good

andrew

Stayed 1 night in Oct 2023

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service
Great staff. facilities are getting old though. Walkable area
Stayed 2 nights in Sep 2023

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aloft fall stay
Had a great stay. Staff was friendly. Clean rooms and gym.
Stayed 1 night in Sep 2023

4/10 Poor

Kathy

Stayed 1 night in Sep 2023

8/10 Good

alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Naesha

Stayed 1 night in Sep 2023

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service
I’m a laid back traveler. 3 room changes night one, an electric issue and a room that stunk from mildew and no acknowledgment nor accountability. Upon checkout, the staff was unresponsive with similar apathy. I was greeted with “you booked through a 3rd party, nothing can do”. Not inexpensive either, in short steer clear.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Yosmery

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023

8/10 Good

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very modern. The stay was very quiet. I would stay there again.
Stayed 1 night in Aug 2023

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

carmille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is surrounded by good places to grab dinner or lunch.
Stayed 1 night in Aug 2023

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Hotel was very nice. It’s a different layout than I have seen. Only floors 10-12 are hotel rooms, and of course the lobby is on the first floor. In between are offices and apartments. No iron in the room. I called to request one but it never came. Very welcoming to my 2 dogs that were traveling with us. Excellent location….perfect for a night at the theater.
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Hotel room and dining was great!
Stayed 2 nights in Aug 2023

10/10 Excellent

Dee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is big and the view is great. Great location with lots to do in the area.
Stayed 1 night in Aug 2023

8/10 Good

Lance, Chillicothe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Aloft Buffalo Downtown is among the highest quality hotels I've ever stayed in. The check-in and parking are super convenient. The room was gorgeous, stylish and clean - literally one of the few rooms with a wow factor when you open the door. We loved every aspect of the room. The things that took it from 5 stars to 4 for me were that, 1: the neighborhood is a little rough, not necessarily bad, but not great, and 2: the deciding factor on me booking this hotel was the amazing pictures of the rooftop lounge. Maybe I missed it in the description, but the lounge and the second floor restaurant are closed on Mondays. That was a bummer.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gage

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

2/10 Terrible

Frank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
it's so noisy at night, we can't sleep well at all. The noise from the bar or pup whatever didn't stop until 2:00am. it's the worst hotel we have ever lived
Stayed 1 night in Jul 2023

8/10 Good

Belisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t not like the fact that I had to keep going to the front desk because my key card didn’t work after being told that it did work.

10/10 Excellent

Daionna

Stayed 3 nights in Jul 2023

10/10 Excellent

Jataé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Nicholas

Stayed 1 night in Jul 2023

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It started off not to good with the room..but they Fixed it..our new Room was fantastic…..we were there for a wedding…the bar upstairs was Wow…the view from the roof beautiful….the staff was just great and the food was very very good
Stayed 1 night in Jun 2023

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop bar amazing and the view. Friendly people staff at rooftop amazing
Stayed 1 night in May 2023
Response from Suheiri on 24 Jun,2023
Dear valued guest,Thank you for taking the time to let us know how we did. We are happy to see you enjoyed out outlets. We look forward to hosting you again in the future.Best,Suheiri RodriguezGeneral Manager

8/10 Good

Haley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed, pillows, and linens were super nice. Great view of the skyline! We were unfortunately underneath the rooftop bar’s DJ station so it was a little noisy, but living in Buffalo already we were used to some ambient noise and we were offered earplugs by the front desk clerk.
Stayed 1 night in Jun 2023
Response from Suheiri on 24 Jun,2023
Dear Haley,Thank you very much for taking the time to let us know how we did. We appreciate your kind and honest feedback. It is reviews like this that helps guide us on how to ensure we give all guests the best experience.We will look into the rooftop music to see how we can accommodate this inconvenience for future guests.We thank you again for staying with us.We look forward to hosting you in the near future. Best,Suheiri Rodriguez General Manager