All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff are very nice and helpful. Used the restaurant once it was okay, but nothing special And on the expensive side but convenient after i returned my rental car
The drivers to and from from the airport was so nice and friendly and helpful
The carpets are really dirty in the bedroom and the grab handle in the shower/Bath tub Is located right next to the toilet. So it was really hard to use it to get In&Out. It's poorly placed and I felt it was a safety issue. I have some balance issues Due to nerve damage in my back and leg
Kathy
Stayed 5 nights in May 2024
10/10 Excellent
Ola
27 Apr,2024
Liked: Cleanliness, amenities
Wings were great!
Ola
Stayed 1 night in Feb 2024
Response from Sunnie N. on 30 Apr,2024
Thank you, Ola, for the great review! We hope to see you again soon!
8/10 Good
Patricia
Travelled with family
23 Apr,2024
Liked: Cleanliness, staff & service, amenities
It was convenient. Didn't like that there weren't 2 glass glasses. Staff very helpful. Could use an update..
Patricia
Stayed 1 night in Apr 2024
Response from Sunnie N. on 25 Apr,2024
Thank you, Patricia, for taking the time to share your experience. We are excited to share that we will be starting a full renovation later this year!
10/10 Excellent
Susan
18 Apr,2024
Liked: Cleanliness, staff & service
No charge for our service dog
Susan
Stayed 1 night in Apr 2024
Response from Sunnie N. on 19 Apr,2024
Thank you Susan for the 5 out of 5 rating! We hope to see you and your service dog again soon!
TheyDid an excellent job with the eclipse. It was a lot of fun to stay there
Karen
Stayed 2 nights in Apr 2024
Response from Sunnie N. on 12 Apr,2024
Thank you, Karen, for the great review! We definitely had a lot fun planning for the Eclipse! I'm glad you had a great experience!
6/10 Okay
Alyssa
Travelled with family
10 Apr,2024
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel location was convenient and there was ample parking. The pool area was clean and well maintained. The room was nice, but had dust caked on many places, especially in the bathroom which made us question the thoroughness of the cleaning. Room service was listed but not available. The staff was not hospitable and we felt as though we were bothering them if we needed to interact with them.
Alyssa
Stayed 2 nights in Apr 2024
Response from Sunnie N. on 10 Apr,2024
Thank you, Alyssa, for sharing your honest feedback. I am very sorry your interaction with the staff was not great and you found the room to be dusty. I have communicated your concerns to our housekeeping manager and implementing a deep clean schedule. Please feel free to reach out to me directly if you would like to discuss in further detail.
We stayed for the eclipse. Management had put out treats to celebrate which was so lovely. I was worried it was going to be crowded and rowdy but it was wonderful. Very nice to have a pet friendly location to stay. Right across from the airport but we never heard a plane. Furnishings in the room are slightly outdated but clean. Rooms themselves feel so big! Easy 15 min to downtown. Management and staff all had Eclipse shirts and were very friendly. Loved our stay, hope to be back.
Terese
Stayed 2 nights in Apr 2024
Response from Sunnie N. on 9 Apr,2024
Thank you, Terese, for such and thoughtful review! We had so much fun celebrating the eclipse with our fellow teammates and our guests!
Chris, I am so sorry to see you rated us a 1 out of 5. Please feel free to reach out to me directly at the hotel if you would like to discuss your experience. We are always looking for ways to improve our service.
The staff are very professional and responsive to any concerns. The greeted my family and little boys when we arrived and helped them feel welcome and reduce the stress of being in a new place. The staff checked in during our visit. We are very pleased with your stay.
John
Stayed 2 nights in Apr 2024
Response from Sunnie N. on 9 Apr,2024
Thank you John for taking the time to share your experience with us! We are so glad you had a great stay and hope to see you again next time you visit Buffalo!
8/10 Good
rebecca
Travelled with family, Travelled with family and small children, Travelled with partner
I do wish there was an employee that would check into the pool area as there are a lot of children that misbehave making it hard for it to be a relaxing environment. Parents also don't always monitor their kids and allow young children in the hot tub by themselves.
rebecca
Stayed 1 night in Apr 2024
Response from Sunnie N. on 9 Apr,2024
Thank you, Rebecca, for sharing your concern! We will make sure our team is continuously checking in on the pool area for the safety and enjoyment of all of our guests.
Staff was really friendly and helpful. The room was very clean and even came each day to clean as well (which was a surprise in the post-Covid world). The gym was good as well.
Nina
Stayed 3 nights in Mar 2024
Response from Sunnie N. on 4 Apr,2024
Thank you Nina for taking the time to share your experience! We hope to see you again next time you visit Buffalo!
The cook was sick and was coughing on the food. The burger was burnt twice. Could not eat it
Melissa
Stayed 1 night in Mar 2024
Response from Sunnie N. on 5 Apr,2024
Thank you, Melissa, for bringing this to our attention. I am very sorry for the experience you had at our restaurant, and I have relayed this to the proper level of management. Please feel free to reach out to me directly at the hotel if you'd like to discuss in more detail.
We stayed here Easter weekend to see a hockey game at Keybank Center.
The hotel and our room was clean and well maintained. It was not loud considering it's directly across from the airport. We were able to pick the room we wanted on the Hilton app the day before, so we picked the 5th floor at the end of the hallway furthest from the elevator. The lady at the front desk was lovely and our check in was easy and quick.
We prepaid for breakfast through Expedia which was a great deal. We were there Easter morning and the staff at the restaurant - Marie (server) and the Polish Chef - were amazing and the food was delicious! The pancakes and potatoes are a must-try! We even got to try special Polish Easter Bread. Thank you for your hospitality!
We had dinner at the American Grill the night before and the food was delicious then too - we had the wings, BBQ Chicken Flatbread and Kid's burger (bigger than most Canadian adult burgers) and Kids Grilled Cheese.
We used the pool for a bit too before the hockey game and our kids loved it.
Overall, I'd definitely recommend staying here.
Arwah
Stayed 1 night in Mar 2024
Response from Sunnie N. on 4 Apr,2024
Thank you Arwah for taking the time to share your experience with us! I will share your kind words with the team :) We look forward to seeing you again next time you visit Buffalo.
I could park there while away at a conference. DO NOT buy their cocktails at the bar! Weak and gross and overpriced!
Shani
Response from Sunnie N. on 5 Apr,2024
Thank you, Shani, for taking the time to share your experience. I am sorry you were not satisfied with your beverage from the bar. I have communicated this to our food and beverage manager. We hope you will give us another try next time you visit Buffalo.
Restaurant, bar, and snack shack are nice and convenient. The up sale of WiFi is disappointing but will stay here again.
ryan
Stayed 1 night in Mar 2024
Response from Sunnie N. on 5 Apr,2024
Thank you Ryan for taking the time to rate our hotel. I'm sorry you found the Wi-Fi to be disappointing. Was it not working properly? We look forward to welcoming you back next time you visit Buffalo.
Chantel, I am sorry to see you only rated us a 1 out of 5. Please feel free to call me directly at the hotel if you'd like to discuss your experience with us.
Pool was a bit cold but once in was ok , told it was 85 but didn’t feel like that
Louise
Stayed 2 nights in Feb 2024
Response from Sunnie N. on 10 Apr,2024
Thank you Louise for the 5 out of 5 rating. I am sorry to hear that you found the pool to be cold. We hope you will choose us again next time you visit Buffalo.
Check in and check out we’re very easy.
Room was immaculate and comfortable.
Debra
Stayed 1 night in Feb 2024
Response from Sunnie N. on 10 Apr,2024
Thank you, Debra, for the 5 out of 5 rating
4/10 Poor
Ahmed, Calgary
Travelled with partner
18 Feb,2024
Liked: Cleanliness, staff & service
Booked a night at this hotel and we were given a room on a floor full of kids that kept running and screaming in corridors like no tomorrow. Woke us up several times in the middle of the night.
Hotel amenities are pretty dated.
Ahmed
Stayed 1 night in Feb 2024
Response from Sunnie N. on 10 Apr,2024
Thank you, Ahmed, for taking the time to share your feedback! I am so sorry that your experience was not what you expected from a Hilton Garden Inn. We are excited to share that we are starting a full renovation this year! We hope you will give us another try next time you visit Buffalo!
Thank you, Dave, for taking the time to rate our hotel. I am sorry your experience was not as you would have liked. Please feel free to reach out to me directly at the hotel if you would like to discuss your stay in further detail.
If you are Canadian be careful with leaving your car here.. This hotel will inflate the cost of parking...I had 3 debits to my account concerning parking and two credits -with the net result being that my parking was inflated in cost. Irritating...
Also some staff do not like driving you to the airport at 3:30 in the morning and it shows...
The hotel itself is nice but...I dont think I will be back.
Catherine
6/10 Okay
John
15 Jan,2024
John
Stayed 1 night in Jan 2024
Response from Sunnie N. on 30 Jan,2024
Thank you, John, for taking the time to rate our hotel. We hope to welcome you back in the near future.
Once you get past the lobby, the rest of the hotel that we encountered was in poor shape. Peeling paint, dirty, scratches on the tables, messes, carpets lifting up causing trip hazards. For almost $200 a night and being a big name hotel, I expected it to be in good shape.
Amy
Stayed 1 night in Jan 2024
Response from Sunnie N. on 30 Jan,2024
Thank you Amy for sharing your experience. We have recently begun making necessary improvements to our hotel and will begin a full renovation this year. We hope to welcome you back to see the finished results!
The staff was great, overall a goood experience. We did not use the gym or the pool and the dinner menu was so so. The breakfast options were really good. Bed was too soft and uncomfortable but the room was in good shape and more than what we could ask for. We would go there again for sure.
Andrei
Stayed 3 nights in Dec 2023
10/10 Excellent
Atsush
2 Jan,2024
Atsush
Stayed 3 nights in Dec 2023
Response from Sunnie N. on 30 Jan,2024
Thank you for taking the time to rate our hotel! We appreciate the 5 out of 5 rating and hope to see you again next time you visit Buffalo NY.
Thank you, Valentina, for taking the time to write a review! I am glad you enjoyed our Garden Grille, and we hope to see you again in the near future.
4/10 Poor
Rhea
1 Jan,2024
Rhea
Stayed 1 night in Dec 2023
Response from Sunnie N. on 30 Jan,2024
Thank you, Rhea, for taking the time to rate our hotel. I would love the opportunity to hear feedback on how we could have earned a 5 out of 5 rating. If you have a moment, please contact me directly at 716-565-0040