Seasonal outdoor pool

Reviews of Quality Inn

2.5 out of 5
Quality Inn
1945 Southgate Pkwy, Cambridge, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 181 out of 495 reviews" "
Rating 8 - Good. 188 out of 495 reviews" "
Rating 6 - Okay. 65 out of 495 reviews" "
Rating 4 - Poor. 41 out of 495 reviews" "
Rating 2 - Terrible. 20 out of 495 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Clean room would go back
Stayed 2 nights in May 2024
Response from Hotel Manager on 13 May,2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our room clean and that you would consider returning. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit. If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even better, please let us know.Sincerely, Hotel Manager

2/10 Terrible

Alberto

Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like people smoke in it, moldy… yuck! I went ti bed and was woken up around 1am by people stomping on the second floor, and loud voices. I tried to ignore it but it kept happening. At 2:30 am someone parked a truck next to my room door with music blasting and the owner singing! I called the front desk and the girl was uncertain as to what to do. I ended up leaving the hotel in the middle of the night. I do not understand the very good rating. Even without the noise I would never stay here again.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May,2024
Dear Guest,We're truly sorry to hear about your disappointing experience. Your feedback regarding the cleanliness and noise disturbance is concerning, and we're taking immediate steps to address these issues. We understand your frustration and apologize for any inconvenience caused. We appreciate your honesty and will use your feedback to make necessary improvements. If you'd like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really it was the staff. All of them were great but Kasey made me want to stay longer..
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 May,2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our staff, especially with Kasey. We'll be sure to pass along your kind words to her. We appreciate your compliments and hope to welcome you back for an even longer stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely.Love this place and they love my dogs
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr,2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you love our hotel, and we're delighted to welcome your furry friends. If there's anything else we can do to make your stay even more enjoyable, please let us know. We look forward to your next visit!Sincerely, Hotel Manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 24 Apr,2024
Dear Jesse,Thank you for your wonderful 5 out of 5 rating on Expedia! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations. We appreciate your feedback and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, great property!! Casey is amazing..
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr,2024
Dear Jesse,Thank you for your fantastic review on Expedia! We're thrilled to hear that you had a great experience with us and that our team, including Casey, made your stay special. Providing exceptional service and maintaining a great property are top priorities for us, and we're delighted that we met your expectations. Your kind words mean a lot, and we look forward to welcoming you back for another amazing stay in the future.Sincerely,Hotel Manager

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Property conditions & facilities
I did not realize until I arrived that this was a motel and not a hotel. Not a big deal, as I was by myself, and the accommodations served my needs. That said, I would not make this a place for a romantic getaway or a family vacation. The staff were nice, but the place (and my room in particular) seemed run-down. Part of the frame of the door into the room was just bare, pressure-treated wood. I was glad that they had repaired it, but the unfinished look of it was less impressive. Other details to consider: The door to the bathroom had been removed, and the bathtub itself had peeling paint. Neither of these were a big deal for what I needed, but might be off-putting to others (no bathroom door??). It was nice to have a refrigerator in the room, and the bed was decently comfortable.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr,2024
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience caused by the motel setup and the condition of your room. Your comments are valuable to us, and we will address them to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Dale D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I took my shower, the water shower never got hot.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr,2024
Dear Guest,Thank you for your review. We apologize for the inconvenience you experienced with the water temperature during your shower. Your feedback is important to us, and we will address this issue promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel Manager

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was in need of repair. There was a hole in the back of the bathroom door. The sink drain didn't work. Room was musty smelling .
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr,2024
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience with us did not meet your expectations. Your comments regarding the condition of the room are concerning, and we apologize for the inconvenience you experienced. Please rest assured that we take such matters seriously, and we will address these issues promptly to ensure improvements are made. If there's anything else you would like to discuss or if there's anything we can do to make amends, please feel free to contact us directly.Sincerely, Hotel Manager

4/10 Poor

CARLOS

Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Apr,2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. If there are specific areas where we can improve, please feel free to let us know. Your feedback is important to us, and we strive to make every guest's stay better. We hope to have the opportunity to welcome you back for a more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 Okay

Frankie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The shower didn't work and the bathtub needed replacement
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar,2024
Dear Guest,Thank you for your feedback. We appreciate your honesty and are glad you chose to stay with us. We're pleased to hear that you found our hotel suitable for your needs. However, we apologize for the inconvenience you experienced with the shower and bathtub. Your comments have been noted, and we will take immediate action to address these issues. If there's anything else we can do to improve your experience, please let us know.Sincerely, Hotel Manager

10/10 Excellent

Larry

Business traveller
Great
Great hotel for price. Clean room. Easy parking. Breakfast needs attention with refills. Several restaurants close to hotel.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb,2024
Dear Guest,Thank you for your fantastic review and for choosing to stay with us! We're delighted to hear that you found our hotel to be great value for the price, with clean rooms and easy parking. Your feedback regarding breakfast refills is noted, and we will address this with our team to ensure improvements are made. We're glad you enjoyed the convenience of nearby restaurants, and we look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, nothing spectacular but clean rooms and good breakfast.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 8 Feb,2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel to be good with clean rooms and a good breakfast. Your satisfaction is important to us, and we appreciate your comments. If there's anything specific we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 Good

David, Gahanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property is undergoing updates. For the age and price of this facility, the overall stay was enjoyable. It was a nice, quiet area to relax, rest, and rejuvenate.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 9 Feb,2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We're glad to hear that you enjoyed your overall stay with us and found our property to be a nice and quiet area for relaxation. We appreciate your understanding regarding the ongoing updates, and we're committed to improving our facilities to enhance the guest experience. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 18 Jan,2024
Dear Guest,Thank you for taking the time to give us a perfect 5-star rating on Expedia! We appreciate your positive feedback and are delighted to know that you had a great experience during your stay.If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and very peaceful
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 15 Jan,2024
Dear Guest,Thank you for your excellent 5/5 rating. We're thrilled to hear that you found our hotel affordable and very peaceful. Your satisfaction is our priority, and we look forward to welcoming you back for another peaceful stay.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan,2024
Dear Guest,Thank you for your perfect 10 out of 10 rating on Hotels.com! We're thrilled to receive such positive feedback. If there's anything specific you enjoyed about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Sarena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how it looks like it was built in the Bahamas
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan,2024
Dear Guest,Thank you for sharing your positive experience on Expedia! We're delighted to hear that you love the architectural style that resembles the Bahamas. If there's anything else you enjoyed or if there are ways we can make your next visit even more enjoyable, please feel free to let us know. We look forward to the pleasure of welcoming you back for another great stay.Sincerely, Hotel Manager

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great stopping point in Ohio.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 25 Dec,2023
Dear Barb,Thank you for the perfect 10/10 rating! We're glad to hear that our place served as a nice and great stopping point for you in Ohio. We appreciate your positive feedback and hope to welcome you back if your travels bring you our way again! Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Amanda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec,2023
Dear Guest,Thank you for taking the time to share your positive experience and awarding us a perfect rating of 5 out of 5. We are thrilled to hear that your stay met or exceeded your expectations.Your feedback is valuable, and we appreciate your choice to stay with us. If there are specific aspects of your stay that stood out and contributed to your satisfaction, we would love to hear more. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value decent breakfast
Stayed 1 night in Nov 2023
Response from Hotel Manager on 24 Nov,2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel to be a great value and enjoyed the breakfast. Providing excellent value and a satisfying breakfast experience are priorities for us. We appreciate your endorsement and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Matthew

Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Dec,2023
Dear Guest,We appreciate you taking the time to provide feedback on your recent stay. We are genuinely sorry to see that your experience did not meet your expectations, and we would like to understand more about the specific issues you encountered. If you could share more details about your concerns, it would help us address them and make necessary improvements. We take guest feedback seriously and strive to ensure a positive experience for everyone. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

SANDI

Stayed 1 night in Nov 2023
Response from Hotel Manager on 6 Dec,2023
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Denisse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct,2023
Dear Guest,Thank you for taking the time to leave a 5 out of 5. We appreciate your positive feedback, and we're pleased to know that you had a good experience during your stay. If you have any additional comments or suggestions to share, please feel free to do so. Your input is valuable to us, and we look forward to hosting you again in the future.Sincerely,Hotel Manager

8/10 Good

Bradley

Stayed 1 night in Oct 2023
Response from Hotel Manager. on 13 Nov,2023
Dear Bradley,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 12 Oct,2023
Dear Guest,Thank you for taking the time to review your stay at our hotel. We appreciate your feedback and hope you had a good experience during your stay. If you have any specific feedback or suggestions for improvement, please feel free to share.Sincerely,Hotel Manager

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thanks
The best part was the staples holding the wallpaper down in the bathroom. Completely old and run down hotel with people living in some of the rooms Full time along with random people hanging outside all day. Stayed there because of business in the area and many of the hotels were booked. Had two nights and left after the first and didn’t even ask for a refund for the 2nd night. Drove about an hour out to get a room elsewhere.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 10 Oct,2023
Dear Guest,We appreciate your feedback, although we are deeply sorry for the negative experience you had during your stay. We sincerely apologize for the condition of the bathroom with staples holding the wallpaper down and for the presence of long-term guests and issues with individual outside. This does not meet our usual standards. Your feedback is invaluable, and we will take immediate steps to address these concerns and improve our services. We hope you might consider giving us another opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Manager

6/10 Okay

Christa

Response from Hotel Manager on 8 Oct,2023
Dear Guest,We appreciate your feedback and are glad to hear that you had a satisfactory stay. We're always looking for ways to improve, so if you have any suggestions or areas where we can enhance your experience for future visits, please don't hesitate to let us know. We value your input and hope to have the chance to provide an even better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and I had no difficulties with a late check in
Stayed 1 night in Oct 2023
Response from Hotel Manager on 5 Oct,2023
Dear Alexandra,Thank you for your stay. We're thrilled to hear that our staff provided you with an incredible experience and that your late check-in was hassle-free. Your comfort and convenience are important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you again.Sincerely,Hotel Manager

4/10 Poor

Christof

Travelled with group
Stayed 1 night in Oct 2023
Response from Hotel Manager on 3 Oct,2023
Dear Christof,We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Please know that we take your comments seriously and will work to address the issues you've mentioned. We hope you'll consider staying with us again in the future, and we'll strive to provide you with an improved experience.Sincerely,Hotel Manager

6/10 Okay

Rachel

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It’s okay. The bed was comfortable. Smelled dingy. Two stories. The balcony you walk up on is pretty rickety, we were hoping not to fall through hauling our motorcycle gear up.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 2 Oct,2023
Dear Rachel,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel manager on 30 Sept,2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Laila

Stayed 1 night in Sep 2023
Response from Hotel Manager on 28 Sept,2023
Dear Laila, Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and we are pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

PJ

Stayed 1 night in Sep 2023
Response from Hotel Manager on 16 Oct,2023
Dear Guest,Thank you for your feedback and for providing a 4 out of 5 rating. We appreciate your input, and we would like to know if there are any specific comments or areas where we can improve to earn that extra point. Your feedback is valuable to us, and we are committed to providing the best possible experience for our guests. If you have more to share or any suggestions, please feel free to reach out.Sincerely,Hotel Manager

8/10 Good

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay.
Stayed 2 nights in Sep 2023
Response from Hotel manager on 25 Sept,2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you liked our hotel rooms. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Penelope

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel manager on 25 Sept,2023
Dear Guest, A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Hotel Manager

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for the cost,very friendly staff
We have stayed there several times and they are really working on getting it fixed up.Had a little hot water issue and we wish they would get the pool working.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 6 Sept,2023
Dear Guest,Thank you for your continued loyalty and for taking the time to share your feedback. We're glad to hear that you've noticed our efforts to improve the property. We apologize for any inconvenience you experienced with the hot water, and we will certainly look into addressing this issue promptly. We also appreciate your patience regarding the pool, and we'll do our best to get it up and running for your future stays.Your feedback is valuable to us as we strive to provide a better experience for our guests. We look forward to welcoming you back on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 6 Sept,2023
Dear Rosa,Thank you for taking the time to rate our hotel with 5 stars! We're delighted to hear that you had a great experience during your stay. If you have any specific feedback or comments about your visit, please feel free to share them with us. Your input helps us continue to provide excellent service to our guests.We look forward to welcoming you back on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Margaret

Stayed 1 night in Sep 2023
Response from Hotel manager on 25 Sept,2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old, in need of serious repairs.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Sept,2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the condition of our property. Your feedback is valuable to us, and we take it seriously.We are committed to providing a comfortable and well-maintained environment for our guests, and we will address the issues you mentioned to ensure that necessary repairs and improvements are made.We appreciate your patience and understanding, and we hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

Jeff

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Did not clean room between days. Dust and debris in bathroom. Outside in poor condition. Pool out of service. Friendly staff, nice breakfast.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 18 Aug,2023
Dear Jeff,We're grateful for your feedback on the positive aspects of your stay, including the friendly staff and breakfast. However, we're sorry to hear about the issues you encountered with room cleanliness, maintenance, and the pool being out of service. We apologize for any inconvenience these problems may have caused. Your comments will help us improve our services and ensure a better experience for future guests. Thank you for taking the time to share your observations.Sincerely, Hotel Manager

8/10 Good

Kate

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Hotel Manager on 18 Aug,2023
Dear Kate,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

6/10 Okay

Charity

Travelled with family
Disliked: Staff & service
Was not happy at all
Got there and they gave my room to someone else I booked a king size bed and when I got there the lady at the desk said o we just gave your room away but I have another one for you and put me in a room with a queen bed said I was going to get a discount and then when I was leaving said o well you have to take that up with the person you booked with
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 18 Aug,2023
Dear Charity,We deeply apologize for the mix-up with your room reservation and the inconvenience you experienced upon arrival. It's unfortunate that you were not provided with the room type you had booked. We understand your frustration, and we're sorry for any confusion regarding the discount. We will address this matter internally to prevent similar occurrences in the future. Your feedback is important, and we appreciate you bringing this to our attention.Sincerely, Hotel Manager

6/10 Okay

Robyn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We did like the comfort of the bed. There was a live wasp in the windowsill. The towels were dingy. There were large cobwebs around the ceiling and the drapery. The towel rack was hanging at an angle and then actually fell off. The hole is screwed into was large. For a total non-smoking facility, it certainly smelled smoky.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 18 Aug,2023
Dear Robyn,We're pleased to hear that you found the comfort of the bed enjoyable. However, we're sorry for the issues you encountered, including the presence of a wasp, the condition of the towels, cleanliness concerns, maintenance issues, and the odor. Your feedback is important to us, and we apologize for not meeting your expectations in these areas. We will work to address these issues and ensure a better experience for our guests. Thank you for sharing your observations.Sincerely, Hotel Manager

6/10 Okay

Danielle

Travelled with family
It was ok for a over night stop .
Stayed 1 night in Jul 2023
Response from Hotel Manager on 18 Aug,2023
Dear Danielle,Thank you for sharing your perspective on your overnight stay. We're glad to hear that the hotel served its purpose for your stopover. If you have any further insights or suggestions, please feel free to let us know. We value your feedback.Sincerely, Hotel Manager

6/10 Okay

Edwin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 18 Aug,2023
Dear Edwin,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

4/10 Poor

Linda

Travelled with partner
Disliked: Property conditions & facilities
The room we stayed in was very small. There was no chair to sit at the desk. The only place to sit was on the bed or on the floor. Breakfast was very limited. The first morning there was cereal but no spoons. The 2nd morning there were spoons but no milk, so they just put the cereal away. Both mornings I made a teeny waffle with the 1/8 cup of batter that was there.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 18 Aug,2023
Dear Linda,We appreciate your feedback regarding your room size, amenities, and breakfast experience. We apologize for the inconvenience of not having a chair at the desk and the issues with breakfast offerings. Your comments will help us address these concerns and provide a better stay for our guests in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

4/10 Poor

JENNAH

Stayed 1 night in Jul 2023
Response from Hotel Manager on 20 Aug,2023
Dear JENNAH,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

4/10 Poor

mike

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The pool wasn't open, breakfast door wasnt open until 6.10, no attendant around then, at 6.30 am no attendant around to check out, asked attendant questions and couldn't answer cuz she didn't understand the question, what was the weather conditions today
Stayed 1 night in Jul 2023
Response from Hotel Manager on 18 Aug,2023
Dear Mike,We apologize for the inconveniences you encountered during your stay. Your feedback regarding the pool, breakfast, and staff assistance is duly noted. We regret any frustration caused and will strive to improve these aspects. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service. Rooms are being updated. Good, clean budget motel.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 18 Aug,2023
Dear Brent,Thank you for your review! We're glad you appreciated our friendly service. We're currently in the process of updating our rooms to enhance your experience. We're pleased you found our budget motel clean and suitable for your stay.Sincerely, Hotel Manager