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Reviews of Tru By Hilton Syracuse-Camillus

2.5 out of 5
Tru By Hilton Syracuse-Camillus
116 Township Blvd, Camillus, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 495 out of 807 reviews" "
Rating 8 - Good. 182 out of 807 reviews" "
Rating 6 - Okay. 64 out of 807 reviews" "
Rating 4 - Poor. 38 out of 807 reviews" "
Rating 2 - Terrible. 28 out of 807 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all positive really like this hotel nice clean and good staff
Stayed 1 night in May 2024
Response from Aaron Kahan - General Manager on 20 May,2024
Thank you for your feedback! We look forward to your next stay with us.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very minimalistic and clean. Loved the wood floors. Bathroom was spacious. The beds were very comfortable.
Stayed 2 nights in May 2024
Response from Aaron Kahan - General Manager on 14 May,2024
Thank you for your feedback! We look forward to your return.

6/10 Okay

Leticia

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was pleasant. The hotel houses homeless and there was a family in room above us that sounded like they were having an aerobics class and building furniture until 3am.
Stayed 1 night in May 2024
Response from Aaron Kahan - General Manager on 9 May,2024
Thank you for your feedback! We look forward to your next stay with us.

2/10 Terrible

Antonio

I booked 3 rooms for my family for a 1night stay and was double charged by the hotel and Expedia. You would think this would be a simple fix but I am still trying to get this resolved.
Stayed 1 night in Apr 2024
Response from Aaron Kahan - General Manager on 1 May,2024
Antonio,We will get this billing issue resolved.Thank you - Aaron Kahan - General Manager

4/10 Poor

Jung Won

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I can found hair in the bed.
Stayed 1 night in Apr 2024
Response from Aaron Kahan - General Manager on 28 Apr,2024
Jung, we will follow up with the team to see what happened. We hope to see you return in the future!

10/10 Excellent

EDWARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i really enjoyed our stay. The room was clean and bright. The breakfast was great and the hotel itself was in an area with stores and restaurants. We will be using the Tru brand again in our travels.
Stayed 2 nights in Apr 2024
Response from Aaron Kahan - General Manager on 25 Apr,2024
Thank you for your feedback! We love the Tru brand. Welcome back anytime!

8/10 Good

Marion Nathan

Travelled with partner
I really didn’t like my view of the side of Costco
Stayed 1 night in Apr 2024
Response from Aaron Kahan - General Manager on 24 Apr,2024
Thank you for your feedback! We look forward to your next stay with us.

8/10 Good

Steven

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Good stay
Stayed 2 nights in Mar 2024
Response from Aaron Kahan - General Manager on 23 Apr,2024
Thank you for your feedback! We look forward to your next stay with us.

10/10 Excellent

Stacie, Astoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Aaron Kahan - General Manager on 17 Apr,2024
Thank you for your feedback! We look forward to your next stay with us.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great at all times even down to the housekeeper that was assigned to taking out the garbage. Room was quite clean, however, it had a manly cologne smell to it.
Stayed 1 night in Apr 2024
Response from Aaron Kahan - General Manager on 11 Apr,2024
Thank you for your feedback! We look forward to your next stay with us.

10/10 Excellent

Michaelangelo, Melrose Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff was friendly. My kids especially enjoyed the games and toys that were around.
Stayed 2 nights in Apr 2024
Response from Aaron Kahan - General Manager on 9 Apr,2024
Thank you for your feedback! We look forward to your stay with us.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Aaron Kahan - General Manager on 9 Apr,2024
Thank you for your feedback!

10/10 Excellent

Tevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the stay
Stayed 2 nights in Mar 2024
Response from Aaron Kahan - General Manager on 1 Apr,2024
Thank you for your feedback! We look forward to your next stay with us.

10/10 Excellent

Celine

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern. Breakfast ends at 10am and check out is 12pm it makes a hugeee difference.
Stayed 1 night in Mar 2024
Response from Aaron Kahan - General Manager on 1 Apr,2024
Thank you for your feedback! We look forward to your next stay with us.

4/10 Poor

Michelle

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Aaron Kahan - General Manager on 1 Apr,2024
Thank you for your feedback! Please let us know what we can do better on your next stay with us.

2/10 Terrible

Joseph

Stayed 1 night in Mar 2024
Response from Aaron Kahan - General Manager on 15 Apr,2024
Thank you for your feedback! Please let us know what we could do better on your next visit with us.

8/10 Good

begum

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, and the staff is very friendly.
Stayed 2 nights in Mar 2024
Response from Aaron Kahan - General Manager on 22 Mar,2024
Thank you for your feedback! We look forward to your stay with us.

10/10 Excellent

Jeremy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly which was a big part of deciding to stay at this property. Staff very friendly and helpful. Will stay here again and would recommend. Only con was the coffee at breakfast. It was a bit watery and didn’t taste good.
Stayed 1 night in Mar 2024
Response from Aaron Kahan - General Manager on 17 Mar,2024
Thank you for your feedback! We look forward to your next stay with us.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great.
Stayed 1 night in Mar 2024
Response from Aaron Kahan - General Manager on 17 Mar,2024
Thank you for your feedback! We look forward to your next stay with us.

6/10 Okay

Marie

Stayed 1 night in Mar 2024
Response from Aaron Kahan - General Manager on 7 Apr,2024
Thank you for your feedback! We hope you decide to stay with us in the future!

10/10 Excellent

Scott K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel feels like you are being pampered. It is very family friendly.
Stayed 1 night in Mar 2024
Response from Aaron Kahan - General Manager on 14 Mar,2024
Thank you for your feedback! We look forward to your next stay with us.

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly easy check in and out experience
Stayed 1 night in Mar 2024
Response from Aaron Kahan - General Manager on 14 Mar,2024
Thank you for your feedback! We look forward to your next stay with us!

8/10 Good

Nikken

Stayed 1 night in Mar 2024
Response from Aaron Kahan - General Manager on 13 Mar,2024
Thank you for your feedback!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to bring sports teams / kids
Stayed 1 night in Mar 2024
Response from Aaron Kahan - General Manager on 8 Mar,2024
Thank you for your feedback! We look forward to your next stay with us.

8/10 Good

Jennifer Lyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Tru by Hilton are top notch! Very welcoming, attentive to needs and all around the best!
Stayed 3 nights in Mar 2024
Response from Aaron Kahan - General Manager on 6 Mar,2024
Thank you for your kind words regarding the team! We look forward to your next stay with us!

4/10 Poor

DAVID

Travelled with family and small children
Liked: Amenities
walls are paper thin and the noise travels through the vents from acrross the halls
Stayed 1 night in Feb 2024
Response from Aaron Kahan - General Manager on 28 Feb,2024
Thank you for your feedback! Please accept my sincerest apologies as we do everything we can do minimize noise through all levels of the hotel. We hope you have a better experience during your next stay with us!

8/10 Good

Larri

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Aaron Kahan - General Manager on 26 Feb,2024
Thank you for your feedback! We look forward to your next stay with us.

4/10 Poor

Michael

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Aaron Kahan - General Manager on 19 Feb,2024
Thank you for your feedback! We would love to hear more about your experience during your stay with us. Please reach out to us at anytime!

6/10 Okay

Chris

Unattended front desk; wait. The door to our hotel room was open when we arrived. Otherwise, fine.
Stayed 1 night in Feb 2024
Response from Aaron Kahan - General Manager on 19 Feb,2024
Thank you for you feedback! We look forward to your next stay with us.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep
Shower water pressure sucked. Looks like there is some flood damage to the floor in the walkway to the main room. Everything else was great
Stayed 1 night in Feb 2024
Response from Aaron Kahan - General Manager on 15 Feb,2024
Thank you for your feedback! We hope to see you return in the future.

8/10 Good

Ginny

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel worked perfect for what I needed.
Stayed 3 nights in Feb 2024
Response from Aaron Kahan - General Manager on 14 Feb,2024
Thank you for your feedback! We hope to see you return in the future!

10/10 Excellent

Lidia

Stayed 1 night in Feb 2024
Response from Aaron Kahan - General Manager on 21 Mar,2024
Thank you for your feedback! We look forward to your next stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aaron Kahan - General Manager on 13 Feb,2024
Thank you for your feedback! We look forward to your next stay with us.

10/10 Excellent

Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Front desk staff was very friendly.
Stayed 1 night in Feb 2024
Response from Aaron Kahan - General Manager on 11 Feb,2024
Thank you for recognizing the Front desk team! We look forward to your next stay with us!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean rooms. Quiet area.
Stayed 1 night in Feb 2024
Response from Aaron Kahan - General Manager on 11 Feb,2024
Thank you for your feedback! We look forward to your next stay with us!

8/10 Good

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Great Location. Walkable to may restraints/bars/activities. Hotel has a lot of “games” for kids. Rooms small, but functional and clean
Stayed 1 night in Feb 2024
Response from Aaron Kahan - General Manager on 7 Feb,2024
Thank you for your feedback! We look forward to your next stay with us!

8/10 Good

Ilya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Aaron Kahan - General Manager on 6 Feb,2024
Thank you for your feedback! We look forward to seeing you again in the future!

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Aaron Kahan - General Manager on 27 Jan,2024
Thank you for your feedback! We look forward to your next stay with us.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aaron Kahan - General Manager on 22 Jan,2024
Thank you for your feedback! We look forward to your next stay with us!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aaron Kahan - General Manager on 22 Jan,2024
Thank you for your feedback! We look forward to your next stay with us!

10/10 Excellent

Angela

Stayed 1 night in Jan 2024
Response from Aaron Kahan - General Manager on 22 Jan,2024
Thank you for your feedback! We look forward to your next stay with us!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aaron Kahan - General Manager on 19 Jan,2024
Thank you for your feedback! We look forward to your next stay with us.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 5 nights in Jan 2024
Response from Aaron Kahan - General Manager on 19 Jan,2024
Thank you for your feedback! We look forward to your next stay with us.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aaron Kahan - General Manager on 15 Jan,2024
Thank you for your feedback! We look forward to your next stay with us.

6/10 Okay

Tsu Ping

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bed looked like it didn't change bed sheet at all, we found hair, dust, and dirty spots on it. The bathroom was just okay. But the staff was super nice and friendly, she immediately gave me a whole new bedsheet set so we could have a nice sleep.
Stayed 1 night in Dec 2023
Response from Aaron Kahan - General Manager on 8 Jan,2024
Thank you for your feedback! We look forward to your next stay with us. We will bring to this feedback to the attention of the housekeeping team.

10/10 Excellent

Carole a

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had fumes in our home needed to leave and find a place to get to safe and close to our home. Staff helped me out suppper nice . Granddaughter and i had fun there environment is family friendly. Great location. Price great too. We couldnt afford it but no choice couldnt stay in our home. The shower was the best
Stayed 1 night in Jan 2024
Response from Aaron Kahan - General Manager on 8 Jan,2024
Thank you for your feedback! We look forward to your next stay with us. Very satisfied that we were able to accommodate you! Safe travels.

10/10 Excellent

MARK

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasurable stay
Stayed 4 nights in Dec 2023
Response from Aaron Kahan - General Manager on 8 Jan,2024
Thank you for your feedback! We look forward to your next stay with us.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aaron Kahan - General Manager on 8 Jan,2024
Thank you for your feedback! We look forward to your next stay with us.

6/10 Okay

Tracey

Stayed 2 nights in Dec 2023
Response from Aaron Kahan - General Manager on 25 Jan,2024
Thank you for your feedback! We would love to hear more about your experience with us. Please don't hesitate to reach out to us at any time! We look forward to your next stay with us.

4/10 Poor

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Had my entire family woken at 2:30AM up by a large party in the next room (10-12 individuals) yelling, swearing and singing for over 2 hours.
Stayed 3 nights in Dec 2023
Response from Aaron Kahan - General Manager on 4 Jan,2024
Thank you for your feedback! We look forward to your next stay with us. We hope we can provide a better experience for you on your next stay with us.