2 outdoor pools, pool umbrellas, pool loungers

Reviews of Fiesta Americana Condesa Cancun All Inclusive

4 out of 5
Fiesta Americana Condesa Cancun All Inclusive
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 2015 out of 3162 reviews" "
Rating 8 - Good. 682 out of 3162 reviews" "
Rating 6 - Okay. 250 out of 3162 reviews" "
Rating 4 - Poor. 125 out of 3162 reviews" "
Rating 2 - Terrible. 90 out of 3162 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juanita, Gibsonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fantastic place to go for a weekend getaway. Had great onsite entertainment.
Stayed 3 nights in May 2024

8/10 Good

Tashmit Singh

Liked: Staff & service, amenities, property conditions & facilities
Everything was really good. The only disappointment was that for breakfast and lunch there was only one option to go to which was the buffet. There were no other restaurants open so you are left with no option for each day and it gets boring
Stayed 2 nights in May 2024
Response from Sergio Valencia, General Manager on 21 May,2024
Thank you for your feedback, Tashmit. We're delighted to hear that overall you had a good experience. We appreciate your input regarding the breakfast and lunch options. We understand that having more variety is important, and we will certainly take your comments into consideration as we strive to improve our dining offerings. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 Excellent

Nitika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Asile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Sergio Valencia, General Manager on 22 May,2024
Thank you for taking the time to rate your stay with us, Asile. We appreciate your feedback and are constantly striving to improve our services. If there is anything specific that we can do to enhance your experience for your next visit, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future. Best regards,

10/10 Excellent

Ivan Del

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a VIP member but still was charged for my upgrade from a king size bed room to a 2 queen bed room. Everything else was great, very clean and staff very friendly. The food was 5star!
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 21 May,2024
Thank you for taking the time to share your experience with us Ivan! We are glad to know that you enjoyed our service and that our team was able to provide you with excellent care.His comments are very valuable to us and we will gladly share them with the corresponding department.We hope to have the opportunity to welcome you again and offer you an even better experience. Warmest regards,

6/10 Okay

Jose, Philadelphia

Travelled with partner
Liked: Staff & service
Well to start VIP status was gonna be 75 bucks a night for ocean view. Not very VIP. And my room had a water leak pipe in ceiling so my last 2 night gave me an upgrade with ocean view. Not many activities for grown-ups
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 21 May,2024
Thank you for sharing your experience with us, Jose. We apologize for the initial issues you encountered, including the water leak and the VIP status pricing not meeting your expectations. We're glad we could offer you an upgrade to an ocean view for your last two nights, but we regret that it did not fully make up for the inconvenience.Regarding the activities, we appreciate your feedback and will work on enhancing our offerings for grown-ups to ensure a more engaging and enjoyable stay for all our guests. Thank you for staying with us, and we hope to have another opportunity to serve you better in the future. Warm regards,

10/10 Excellent

STACEY J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. The customer service was amazing. I personally want to think Sam, the bartender Andrew the host at the pool Pedro a bartender, and Eladio The host at the buffet when I say they made my boyfriend and I experience Phenomenal we had an amazing time just because of them. There was one more person, but I couldn’t remember her name but she was the host at the steak restaurant phenomenal phenomenal phenomenal. I will come back just because of them.
Stayed 6 nights in May 2024
Response from Sergio Valencia, General Manager on 21 May,2024
Thank you for leaving us your wonderful comments, Stacey! We are delighted to know that her experience was perfect. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We will gladly forward your comments to the departments involved. We hope to have the pleasure of welcoming you again for another perfect experience in the future. If there is anything specific you liked or any suggestions you have so we can make your next visit even better, please feel free to share. Warmest regards,

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Thank you for your feedback Alberto! We appreciate your comment and hope to welcome you back for an even better experience in the future. Warm regards,

10/10 Excellent

Bertha

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 21 May,2024
Thank you for taking the time to leave us your rating Bertha! We are delighted to know that your experience was perfect. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We hope to have the pleasure of welcoming you again for another perfect experience in the future. If there is anything specific you liked or any suggestions you have so we can make your next visit even better, please feel free to share. Warmest regards,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay in Cancun. I will definitely be back.
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Thank you for your wonderful feedback, Ryan! We're thrilled to hear that you loved everything about your stay in Cancun. We look forward to welcoming you back for another memorable experience. Sincerely,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities. What we loved was the service clue. Always polite, warm and respectful. Will always recommend
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Thank you for your kind words! We're delighted to hear that you enjoyed our amenities and that the service provided by our staff made a positive impression. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Warm regards,

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about my stay was the great service received by all staff. Special thanks to concierge contact always checking in to see what he could assist with and all pool area personnel they’re the best.
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Thank you so much for your kind words, Gloria! We're thrilled to hear that the service provided by our staff made your stay memorable. Our concierge and pool area personnel take great pride in ensuring our guests have the best experience possible. Your appreciation means a lot to us, and we hope to welcome you back soon. Best regards,

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families.Needs more evening entertainment for kids like shows or even arcades or dry play grounds.
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Thank you for your feedback, Yasser! We're delighted to hear that you found our resort great for families. We appreciate your suggestions regarding evening entertainment for kids and will certainly take them into consideration as we continue to enhance our offerings. Providing enjoyable experiences for all our guests, especially the little ones, is very important to us. Warm regards,

10/10 Excellent

Maria T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
¡Muchas gracias por tu calificación perfecta María! Nos alegra saber que tu experiencia con nosotros fue excelente. Esperamos tener el placer de recibirte nuevamente muy pronto. Sinceramente,

6/10 Okay

Inna

Travelled with family
Liked: Property conditions & facilities
Nothing special for the money you pay.
Stayed 14 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Thank you for sharing your feedback, Inna. We're sorry to hear that your experience did not meet your expectations. We strive to provide excellent value and memorable experiences for all our guests, and we regret that we fell short in your case. Your comments are valuable to us, and we will use them to improve our services. We hope you might consider giving us another chance in the future. Kindest regards,

10/10 Excellent

EDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Dear Eder, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope you had an overall pleasant stay. If there are areas we can improve to make your next visit even better, please feel free to let us know. We value your comments and hope to welcome you again in the future. Best regards,

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here in cancun especially in Fiesta Americana , their customer service is excellent , foods are great ,we would like to recommend this all inclusive hotel and we would love to come back soon , Thank you Mexico for great experience.
Stayed 2 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Dear Camille, thank you for taking the time to rate your experience with us. We are delighted to know that your stay with us has exceeded your expectations. We hope you had an overall pleasant stay. We value your comments and recommendations, we hope to welcome you again in the future. Best regards,

10/10 Excellent

Margarito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 5 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Dear Margarito, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope that you had an enjoyable stay overall. If there are any areas where we can improve to make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future. Best regards,

10/10 Excellent

Shawn L

We will be back
Stayed 8 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Thank you for your positive feedback, Shawn! We're delighted to hear that you enjoyed your stay and plan to return. We look forward to welcoming you back for another great experience. Warm regards,

10/10 Excellent

Sergey

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Stayed 9 nights in Feb 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Dear Sergey, Thank you for taking the time to rate your experience with us. We hope you had an overall pleasant stay. If there are areas we can improve to make your next visit even better, please feel free to let us know. We value your comments and hope to welcome you again in the future. Best regards,

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff really made this trip magical!
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 21 May,2024
Thank you for your wonderful comments, Vanessa! We are delighted to know that your experience was perfect. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We hope to have the pleasure of welcoming you again for another perfect experience in the future. If there is anything specific you liked or any suggestions you have so we can make your next visit even better, please feel free to share. Warmest regards,

10/10 Excellent

Madalyn Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED the pools and spent 5 out of our 7 days at them, but they do close at 8pm which could feel early to some people. They really have an amazing entertainment experience with constant DJ’s, fun games for people to join, and an activity every night. We loved the staff, everyone was so kind especially the pool bartenders and the food/drinks were some of the best we have had in a long time! There are a few solicitors for a night club and the beach massages but they were respectful when we said no. I HIGHLY recommend visiting their Aquaworld section and doing activities with them! The beach is very clean and nice but they waves can get rough, luckily there was a lifeguard and take note of the flags.
Stayed 7 nights in May 2024
Response from Sergio Valencia, General Manager on 21 May,2024
Thank you for your wonderful comments, Madalyn! We are delighted to know that your experience was perfect. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We hope to have the pleasure of welcoming you again for another perfect experience in the future. If there is anything specific you liked or any suggestions you have so we can make your next visit even better, please feel free to share.Warmest regards,

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this hotel. and the upgrade of our room is the best. the food and services is the best. I would definitely recommend this hotel and will be back in this hotel in our future cancun trip
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Thank you for your wonderful review Sharon! We're thrilled to hear that you loved your stay, especially the room upgrade, food, and services. Your recommendation means a lot to us. We look forward to welcoming you back on your future trips to Cancun. Best regards,

10/10 Excellent

Greg A, Granger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were superb
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 20 May,2024
Dear Greg, Thank you for taking the time to rate your experience with us. We appreciate your feedback and hope you had an overall pleasant stay. If there are areas we can improve to make your next visit even better, please feel free to let us know. We value your comments and hope to welcome you again in the future. Best regards,

10/10 Excellent

Kazmeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in Mar 2024
Response from Sergio Valencia, General Manager on 17 May,2024
Thank you for sharing your feedback! We're delighted to hear that you had a great experience with us. We look forward to welcoming you back for another memorable stay. Warm regards,

10/10 Excellent

Ye, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and environment
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 17 May,2024
Thank you for your kind words, Ye! We're delighted to hear that you found our staff and environment very friendly. We look forward to welcoming you back for another great stay.Warm regards,

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and great staff!
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 17 May,2024
Thank you for your positive feedback, Hector! We're thrilled that you found your stay relaxing and enjoyed the great staff. We look forward to welcoming you back for another wonderful experience. Best regards,

10/10 Excellent

Deedie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here. The property is clean, convenient, very safe, and overall amazing. I highly recommend.
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 15 May,2024
Thank you for choosing to stay with us again and for sharing your wonderful feedback, Deedie! We're delighted to hear that you found our property clean, convenient, very safe, and overall amazing. Your recommendation means a lot to us, and we look forward to welcoming you back for a third visit. Best regards,

10/10 Excellent

Susan Marie Olsen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is beautiful, the staff is amazing and it's super clean. They clean your room three times a day, they change towels, etc. If needed they will come more often. The quality of the food is amazing. Just be aware there is an upcharge for special cuts such as rib eyes, NY strip, Lobster, etc. It didn't matter because they made it up to you with the other plates or night events offering specialty foods like the Mexican night, or Fisherman night, etc. They are very accommodating and accommodated all my requests including food requests such as blackened/grilled. The area is very safe and close to nightlife. The only thing this resort could improve is its entertainment. They lacked a little in this area and could've been better but it wasn't terrible. There were always shows, things to do, live Mariachis, and fun activities. Would I be back? Yes!!! I look forward to booking with them again. Thank you Fiesta Americana for a memorable experience!
Stayed 8 nights in May 2024
Response from Sergio Valencia, General Manager on 15 May,2024
Thank you for your detailed and thoughtful review Susan! We are thrilled to hear that you found our hotel beautiful, our staff amazing, and the cleanliness exceptional. It's wonderful to know that our team was able to accommodate all your requests and that you enjoyed the quality of our food and themed night events. We appreciate your feedback regarding the entertainment and will certainly look into ways to enhance this aspect of our guests' experience. We're glad to hear that it didn't significantly impact your stay and that you still found plenty of fun activities and shows to enjoy. Thank you for choosing us! Warm regards,

10/10 Excellent

Hervy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 5 nights in May 2024
Response from Sergio Valencia, General Manager on 15 May,2024
Thanks for the fantastic rating, Hervy! We're delighted you enjoyed your stay. We can't wait to host you again for another great experience. Warm regards,

10/10 Excellent

Caitlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the location of the resort to the friendliness and hospitality of the staff. My trip was absolutely the best trip I’ve been on in a while. The food was amazing. The drinks were great.! I’ll definitely be back.!
Stayed 3 nights in Apr 2024
Response from Sergio Valencia, General Manager on 15 May,2024
Thank you for sharing your wonderful experience, Caitlyn! We're thrilled to hear that you enjoyed the location, hospitality, and friendliness of our staff. It’s great to know that you found the food amazing and the drinks enjoyable. We can't wait to welcome you back for another fantastic stay! Warm regards,

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for the price. We did enjoy our stay and staff was helpful.
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 15 May,2024
Thank you for your feedback, Ross! We’re pleased to hear that you enjoyed your stay and found our property to be a good value. Our team takes pride in being helpful and ensuring our guests have a pleasant experience. We look forward to welcoming you back in the future. Best regards,

10/10 Excellent

Raquel Cicarelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Sergio Valencia, General Manager on 15 May,2024
We appreciate your 5-star review, Raquel! Your satisfaction is our top priority, and we're glad to have met your expectations. Hope to see you again in the near future! Sincerely,

6/10 Okay

Domingas

Travelled with partner
Liked: Cleanliness, staff & service
It was okay
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 14 May,2024
Thank you for your feedback, Dominga. We're sorry to hear your stay was just okay. If there's anything specific we can improve on for your next visit, please let us know. We hope to have the opportunity to provide you with a better experience in the future. Kindest regards,

10/10 Excellent

Anup

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice resort, drinks food and amenities very excellent. Service very good, enjoyed the stay
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 14 May,2024
Thank you for your kind words, Anup! We're thrilled to hear you enjoyed the food, drinks, and amenities at our resort. Our team takes pride in providing excellent service, and it's wonderful to know you had a great stay. We look forward to welcoming you back for another fantastic experience! Warm regards,

8/10 Good

Toni

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall i like this Hotel. Everyone gives you excellent service.
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 13 May,2024
We're delighted to hear that you had a positive overall experience during your stay at our hotel, Toni! Providing excellent service to our guests is our top priority, and we're thrilled to hear that our team members exceeded your expectations. Your satisfaction is our greatest reward, and we appreciate your kind words. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for another enjoyable visit! Kind regards,

10/10 Excellent

Alyssa Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my husband and I, the service stood out, and helped us relax and enjoy ourselves. Staff seemed happy to be working there and serving us. We had a great time - there is something for everyone with dining options too!
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 13 May,2024
We're thrilled to hear that you and your husband had such a wonderful experience at our resort, Alyssa! Providing exceptional service and ensuring our guests feel relaxed and well taken care of is always our top priority. It's fantastic to know that our staff made a positive impression on you and contributed to your enjoyment during your stay. With a variety of dining options available, we strive to cater to every palate and preference, ensuring there's something for everyone to enjoy. Thank you for choosing to stay with us, and we hope to welcome you back for another memorable visit soon! Sincerely,

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to Fiesta Americana. It was much better this go round since we knew what to expect! We had a great time. Staff was wonderful. Good was good. Sun and beach can’t be beat!
Stayed 2 nights in May 2024
Response from Sergio Valencia, General Manager on 13 May,2024
We're thrilled to welcome you back for another fantastic stay at Fiesta Americana Condesa Cancún, Sabrina! It's wonderful to hear that your second visit exceeded your expectations and that you had a great time overall. Our team works hard to ensure every guest has a memorable experience, and we're delighted that you found our staff to be wonderful and enjoyed the delicious food. With our stunning sun and beach, we strive to provide the perfect backdrop for a relaxing getaway. Thank you for your continued support, and we look forward to welcoming you back for many more memorable stays in the future! Kindest regards,

6/10 Okay

Jamie Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times. The pool, bars and spot on ocean is amazing. This time, the room had a bit of a sewage and strong ammonia smell. Also the restaurants portions were small and they weren’t always open. My suggestion is to have other food options besides breakfast open before noon. This is a great place to stay and visit though.
Stayed 5 nights in May 2024
Response from Sergio Valencia, General Manager on 13 May,2024
We appreciate your loyalty as a returning guest and value your feedback, Jamie. It's great to hear that you enjoyed the pool, bars, and beach area. However, we apologize for the issues you encountered with the room odor and restaurant availability. Rest assured, we'll address these concerns with our team to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more seamless stay. Kind regards,

10/10 Excellent

John William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love this resort. It feels like home every time we come. The staff are amazing.
Stayed 7 nights in Apr 2024
Response from Sergio Valencia, General Manager on 13 May,2024
We're delighted to hear that you feel at home when you stay with us, John! Providing a welcoming and comfortable experience for our guests is always our top priority, and we're glad our staff could contribute to making your stay special. Thank you for your kind words, and we can't wait to welcome you back for another wonderful visit! Warm regards,

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation
Stayed 7 nights in May 2024
Response from Sergio Valencia, General Manager on 13 May,2024
Thank you for choosing us for your vacation, Olena! We're thrilled to hear that you had a great time. If there's anything specific you loved or any suggestions you have for us to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another fantastic stay! Sincerely,

6/10 Okay

David

Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 13 May,2024
Thank you for taking the time to rate your experience with us, David. We're glad to hear that overall you had a satisfactory stay. Your feedback is valuable to us, and we're always striving to improve our services. If there's anything specific you think we could do better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience.

10/10 Excellent

Esai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sergio Valencia, General Manager on 13 May,2024
Thank you for your excellent rating, Esai! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We look forward to welcoming you back for another fantastic stay in the future! Warm regards,

6/10 Okay

Choo Yaj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is nice and convenient walk to the beach, and the staff are really nice and friendly! The dining restaurant availability could definitely improve because they won't take reservation with large group, even when we were willing to separate the group into smaller groups between 4-8 people per table. However, overall we had a nice time.
Response from Sergio Valencia, General Manager on 11 May,2024
Thanks for your brief but wonderful comments, Choo! We are delighted to know that your experience was pleasant. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. On the other hand, we appreciate the feedback you have left us about how we could improve group reservations. We will gladly send your comments to the corresponding departments and see what strategies can be managed. We hope to have the pleasure of welcoming you again for another perfect experience in the future. Warmest regards,

10/10 Excellent

Elida, Burr Ridge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff at this property were extremely helpful, polite and friendly. Check-in process was a bit slow, but the staff was helpful throughout. The lobby bar seemed to be a bit understaffed for the amount of guests at the hotel, but no real qualms there since there are plenty of bars around the property. I wish they had bottled water in the rooms, but you can request them via room service. The food and drinks were great, but it could be tricky to get reservations, so book in advance! They had several pools, including one for the kiddos, with fun activities for people of all ages throughout the day and night. Overall great experience and would come back again with my family!
Stayed 6 nights in May 2024
Response from Sergio Valencia, General Manager on 11 May,2024
Dear Elida, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope you had an overall pleasant stay. We appreciate your feedback regarding restaurant reservations and check-in registration. It is very important for us to know these types of comments to improve our services and we apologize for any inconvenience this may have caused you. We hope to welcome you again in the future. Sincerely,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and staff service. Facility a bit on the older side, but overall great experience.
Stayed 6 nights in Feb 2024
Response from Sergio Valencia, General Manager on 10 May,2024
Thank you for sharing your feedback, John! We're delighted to hear that you enjoyed the food and experienced excellent service from our staff. Your comments about the facility being on the older side are duly noted, and we appreciate your understanding. We're continuously working to enhance our guests' experiences, and your input helps us in that process. We hope to have the opportunity to welcome you back for another great experience in the future! Kindest regards,

6/10 Okay

irma

Travelled with family
Liked: Staff & service, amenities
What I like about this friendly staff ‘food is delicious ‘the ocean view rooms beautiful rooms they are not renovated a/c closet .safe for family trip.
Stayed 5 nights in May 2024
Response from Sergio Valencia, General Manager on 8 May,2024
Thank you for sharing your feedback with us, Irma. We're glad to hear that you appreciated our friendly staff and found the food delicious. It's also great to know that you enjoyed the beautiful ocean view rooms, even though they are not renovated. We'll take note of your comments regarding the air conditioning and closet safe to ensure we continue improving our services for future family trips. We hope to welcome you back again soon for another memorable experience! Kind regards,

10/10 Excellent

Sajandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around, food was great, service was phenomenal. Love the atmosphere. Will definitely look at staying again
Stayed 5 nights in Feb 2024
Response from Sergio Valencia, General Manager on 8 May,2024
We're delighted to hear that you had such a fantastic experience during your stay, Sajandeep! Providing delicious food, exceptional service, and a wonderful atmosphere are some of our top priorities, and we're thrilled to hear that we hit the mark with you. We can't wait to welcome you back for another incredible stay in the future! Best regards,

10/10 Excellent

Cyril Achacoso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice resort to stay it’s all inclusive and they have activities for the guests everyday.
Stayed 4 nights in May 2024
Response from Sergio Valencia, General Manager on 7 May,2024
We're thrilled to hear that you enjoyed your stay at our resort, Cyril! Providing a wide range of activities and amenities for our guests is a top priority for us, and we're glad you were able to take advantage of them. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful experience in the future!

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and grounds are great. Only problem we encountered was not having the mini bar in our room restocked as promised. It was not until our third request was submitted that we saw the problem resolved. Thanks.
Stayed 3 nights in Apr 2024
Response from Sergio Valencia, General Manager on 7 May,2024
Thank you for sharing your experience with us, Sergio. We're glad to hear that you enjoyed the service provided by our staff and found the grounds to be great. However, we apologize for the inconvenience caused by the issue with the mini-bar restocking in your room. Rest assured, we will address this matter with our team to ensure that such situations are promptly resolved in the future. We appreciate your feedback and hope to welcome you back for a smoother and more enjoyable stay. Sincerely,