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Reviews of Grand Fiesta Americana Coral Beach Cancun - All Inclusive

4.5 out of 5
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Blvd. Kukulcan km. 9.5, Zona Hotelera, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2172 out of 2920 reviews" "
Rating 8 - Good. 444 out of 2920 reviews" "
Rating 6 - Okay. 180 out of 2920 reviews" "
Rating 4 - Poor. 66 out of 2920 reviews" "
Rating 2 - Terrible. 58 out of 2920 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Haseeb

Travelled with family
Disliked: Staff & service, property conditions & facilities
Service was very poor - waiter barely attended to you. Fold always arrived very late and super cold.
Stayed 4 nights in May 2024

6/10 Okay

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
It was a decent stay. Many children and not a lot of activities but overall ok
Stayed 4 nights in May 2024

10/10 Excellent

Charles Nathaniel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, friendly and helpful. The views from the rooms are spectacular. The food is excellent. I’ve been here twice and loved it both times
Stayed 5 nights in May 2024

6/10 Okay

Sajid

Disliked: Staff & service
It was ok
Stayed 3 nights in May 2024

8/10 Good

Inci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall a great experience. The hotel is a bit old but maintained and cleaned well. All the bathrooms in the restaurants, lobby, pool area was always clean. Some of the restaurants were awesome and some were okay. The service at the one in the pool area which serves seafood was not good. Unfortunately we noticed that the waitresses were very attentive to the customers who gave tips when they first sat down at the table. Tipping in my opinion should happen if the service is nice which happens after the service is finished. Waitresses shouldn’t treat customers differently based on the upfront tipping. That was sad to see. However in the Mexican restaurant and in the Steakhouse we got 5-star service and kindness which was really nice. The buffet restaurant which was open for breakfast/lunch/dinner was pretty warm inside. The condensation from the vents were dripping on the tables and chairs. That restaurant needs a bit of upgrade. The food in every restaurant was really good. We as a family of four with little kids ate any kind of food but never felt any discomfort which speaks to the fact that everything was good quality and fresh. The pool was big and clean. The room service was great. They visited our room multiple times a day to clean, refill the mini fridge, coffee station, snacks and for turndown service.
Stayed 4 nights in May 2024

10/10 Excellent

Esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beach very clean, will definitely consider going back
Stayed 7 nights in May 2024

10/10 Excellent

RALSTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious property
Stayed 6 nights in May 2024

8/10 Good

Sumit

Liked: Cleanliness, property conditions & facilities
The property was nice but some of the facilities are old.
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Sumit, Thank you for your feedback. We appreciate you highlighting areas for improvement. We're continuously working on enhancing our facilities to ensure a better experience for all our guests.

10/10 Excellent

Hanwool

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Kiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food excellent service a good experience for first time
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Kiara, Thank you for your kind words! We're delighted to hear you enjoyed the food and service. We hope to welcome you back for another great experience soon!

10/10 Excellent

Ricardo, Schertz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fiesta Grand was really nice. Our room was very spacious clean and had a great balcony. The Dining options were excellent. Swimming pool was great and the beach was nice. The resort staff (dinning, outdoor activities, bars, house keeping, room service, and others) was very courteous, professional, and very helpful. They all addressed us with a big smile and treated us like we were very special to them and ensured all our needs were met. We had a great time. The only area I feel could use some improvement was the nightly entertainment. With the exception of our last night there, the entertainment was a bit dull. All in all, I loved our stay at the resort and I do plan to return.
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Ricardo, Thank you for your detailed feedback! We're delighted to hear that you enjoyed your room, dining options, and the hospitality of our staff. We appreciate your comments about the nightly entertainment and will work on enhancing this aspect. We look forward to welcoming you back to Grand Fiesta Americana Coral Beach Cancun!

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved how everything was at my reach for my family. Easy access to the beach from the pool area and really enjoyed the food and service from all of the workers. This was a very friendly hotel for families and loved the kids club and sports lounge.
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Jose, Thank you for your kind words! We're delighted to hear that you and your family enjoyed the convenient beach access, our culinary offer, and friendly service. It's great to know the kids club and sports lounge were a hit. We hope to welcome you back soon!

10/10 Excellent

Navjot

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s so well and good
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Navjot, Thank you for your rating. We are happy to read you enjoyed your recent stay with us. We look forward to welcome you again on your next trip to the Caribbean!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Luis, Thank you for your rating. We're thrilled to read you found your recent stay to be excellent. We look forward to welcome you again on your next trip to Cancun!

4/10 Poor

Weiwen

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
A lot of amenities listed on the website were no longer available. The building looked old and outdated. Part of the building had no AC (out of service). Restaurants were short staffed so wait time for food was long. Terrible experience.
Stayed 5 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Weiwen, Thank you for your feedback. We're sorry we didn't meet your expectations during your stay. We understand your concerns about the amenities, building condition, and restaurant wait times. We will address these issues with the correspondent departments to improve our guests' experience. We appreciate your comments and hope you'll consider giving us another chance in the future.

8/10 Good

Reggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, nice beach. Best property we have stayed at in Cancun.
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Reggie, Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed our culinary offer and the beach during your stay. We look forward to hosting you again on your next trip to Cancun!

10/10 Excellent

Yi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 5 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Yi, Thank you for your rating. We are happy to read you enjoyed your most recent stay with us. We look forward to welcome you again in a not so far future!

8/10 Good

Huynh Hoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the vibe of this resort. They nightly musical entertainment in the lobby bar was very nice. People walking through the lobby or sat at the lobby bar were able to enjoy the music.
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Huynh, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the night entertainment in our lobby bar. We strive to create a welcoming atmosphere for all our guests to relax and unwind. We hope to welcome you back again soon!

8/10 Good

Lazaro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a beautiful place they just need to improve the food variety and quality of the “no reservations needed” restaurants. 8/10 ⭐️
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Lazaro, Thank you for your feedback! We appreciate your comments and will definitely take them into consideration to enhance our dining experience. We look forward to hosting you again.

10/10 Excellent

Farhad

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed for 4 days with family. It was an amazing experience, beautiful beach, wonderful service. Food was not all that, but everything else was great. I highly recommend it.
Response from Comment from Hotel Management on 21 May,2024
Dear Farhad, Thank you for choosing our resort for your family getaway! We're thrilled to hear that you enjoyed our beautiful beach and received wonderful service throughout your stay. We appreciate your feedback. We hope to welcome you back soon!

10/10 Excellent

IMRAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have lot of food options but they should have halal food option as well. Thanks
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Imran, Thank you for your rating and your suggestion about halal food. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Darragh

Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Darragh, Thank you for your rating. We look forward to welcome you again in a not so far future!

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Purchased Infinite package. Loved the private beach area and the room (11th flr) was outstanding. Housekeeping, can’t say enough how much time she spent cleaning. Easy to get dinner resv when booked in the Infinte Club Lounge. The extra benefits of Infinite were not only noticed but enforced by staff. Felt very safe on property. Beach menu was extensive in food and beverage. Had one food safety concern. Set up a BBQ with chicken and Steak outside the ceviche stand. Cook would put raw chicken on with a latex glove and then wipe the glove with a paper towel. Flips raw chicken and uses same tongs to pull meat off grill to serve. I stayed away. May have just been and inexperienced person but that was dangerous. Beach service was a little slow but not really a major issue. We spent (6) hours a day for 5 day on the Infinite Club beach area. I felt we got a good glimpse of service. Restaurants were great! We visited a different one each night. Breakfast Buffet was top notch. Didn’t care for the constant asking to show us a vacation package. Our first day there and he wanted to meet us right away. We declined as we wanted to see property and go to the BEACH! We eventually agreed to meet for 30 mins on our last day and then politely declined after the discussion. 50 steps to the ferry dock for Isla Mujeres. We discussed on plane home. 8.5 out of 10. I would recommend the Infinite package. It’s minimally more and worth every penny. We would go back.
Stayed 5 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Jason, Thank you for your detailed review. We’re delighted to hear that you enjoyed the private beach, your room on the 11th floor, and the attentive housekeeping service. It's wonderful that the Infinite package met your expectations and that our dining options and proximity to the ferry dock for Isla Mujeres added to your experience. Additionally, we appreciate your patience regarding the beach service and will work on enhancing its efficiency. We also regret any inconvenience caused by the vacation presentations. Thank you for recommending the Infinite Experience. We look forward to welcoming you back and providing an even better experience on your next visit!

10/10 Excellent

Harpreet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Harpreet, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

DONG WOOK

Liked: Cleanliness, staff & service, property conditions & facilities
paradise
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Dong Wook, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Amit, New Hyde Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly resort! Best food of any all inclusive we’ve stayed.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Amit, Thank you for your feedback! We're delighted to hear that you enjoyed your family vacation at our resort and found our culinary offer to be to your liking. Providing a memorable experience for families is always our top priority, and we're thrilled that you had a positive dining experience with us. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Elizabeth, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Gursharanpal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Gursharanpal, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Arifuz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time here and it didn’t disappoint. Room was spacious, beautiful ocean front view, plenty of pools so you don’t feel crowded. Breakfast buffet had many options and there were plenty of restaurants to choose from. Room service was a plus. We’ll definitely be back again!
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Arifuz, Thank you for choosing to return to our resort for the second time! We're delighted to hear that your stay lived up to your expectations with our spacious rooms, stunning oceanfront views, and a variety of pool options to enjoy. It's fantastic to know that you appreciated the breakfast buffet selections and found our array of restaurants satisfying. We're glad you made use of our convenient room service as well. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Michael, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

8/10 Good

Soraiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The hotel was nice, staff was great, the housekeepers did a great job but there were a few things I wasn’t crazy about. Husband got sick the second night there. A low level food poisoning, there was smoking in the patio & by the pools and staff kept serving warm coffee at the coffee shop. I would order hot coffee but get warm coffee. They make a batch of espresso & let it sit a while & when you order they just steam the milk & pour the warm espresso making the drink slightly warm. I either want hot coffee or cold coffee, this luke warm thing I’m not a fan of.
Stayed 5 nights in May 2024
Response from Comment from Hotel Management on 21 May,2024
Dear Soraiya, Thank you for sharing your recent stay experience with us. We're pleased to hear you enjoyed many aspects of your visit, but we're truly sorry to learn about your husband's illness and the issues you encountered with the coffee temperature and smoking areas. Rest assured, we take your feedback seriously and will address these concerns promptly to enhance our guest experience. We appreciate your valuable input and hope to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

KATTY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Katty, Thank you for your rating. We look forward to welcome you again in a not so far future!

4/10 Poor

xiaohuai

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room dial phone doesn’t work so we failed to get room service for five days. During the time, we’ve tried to figure out with front desk, one staff said press 0, the other staff says a different way, but just nobody really solve our issue. Until the fifth/sixth day, they sent a lady to change the dial phone. Meanwhile, the lady also still tried to proof not phone’s issue just because we don’t know how to use it. In the end! Yeah, of course their’s issue then she replace the dial phone. Terrible experience !!For room cleaning, that’s horrible too! I can see exact same water mark from first day until last day. How can I believe other place is cleaned?! Service and food are average. Overall, my family is super disappointed. Never ever go back. no recommand.
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Xiahuai, We're sorry for the inconvenience you experienced during your stay. Your feedback is invaluable, and we're taking steps to address the issues you've raised to ensure a better experience for our guests in the future. We hope you'll consider giving us another chance to change your perception.

8/10 Good

Thrisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how the beach was just at the back of the hotel, with plenty of water related activities you can enjoy (both with fees and without)!
Stayed 5 nights in May 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Thrisa, Thank you for sharing your experience! We're thrilled you enjoyed the convenience of our beachfront location and the variety of water activities available. Looking forward to welcoming you back soon!

4/10 Poor

Dahiran

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
To begin with, the hotel appeared to be quite old from the outside, even before we entered. Upon check-in, we were informed that reservations were required for all restaurants except the buffet, which did not appeal to us. When we arrived at our room, the view was stunning, but the room itself seemed outdated. The sink was clogged, and the bathtub leaked throughout our entire stay. We attempted to make reservations for the restaurants, but most were fully booked or did not accommodate our three-year-old daughter. The service we received was not particularly welcoming, and the food was not enjoyable. Regrettably, this has been our most disappointing stay to date. While Cancun is a beautiful destination, I believe our experience would have been significantly better if we had chosen a different resort. I must express my profound sadness and disappointment in this regard.
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Dahiran, We apologize for not meeting your expectations during your recent stay. Your feedback is invaluable, and we take it seriously. Please rest assured that we are actively addressing the issues you've highlighted to ensure a better experience for all our guests in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit to Cancun.

10/10 Excellent

Rami Reddy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels around….enjoyed the ambiance every bit and staff is helpful throughout our stay here
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Rami, Thank you for your review! We're thrilled to hear that you loved the ambiance and found our staff helpful during your stay. We look forward to welcoming you back soon!

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Pete, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Wei Qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family and I visited this resort and had a fantastic time. So far the best we've been in cancun. Would definitely return again in the future. Drinks were plenty. Food was amazing. Kids loved the pools. If i had anything negative to say, it would be that the breakfast buffet could be better. I went during low season so there was no line wait for anything or reservations needed.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Wei, Thank you for your glowing review and for choosing our resort for your family vacation! We're thrilled to hear you had a fantastic time and that you enjoyed our plentiful drinks, our culinary offer, and kid-friendly pools. We look forward to welcoming you and your family back again in the future!

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 9 nights in Feb 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Nina, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Chernabyl San

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Grand Fiesta Americana Coral Beach Cancun - was AWESOME. From the delectable cuisine to the friendly staff, the breathtaking views to the incredible amenities, every aspect of our experience exceeded our expectations. We can't wait to return to Grand Fiesta Americana Coral Beach Cancun -for another unforgettable vacation in paradise.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Chernabyl, Thank you for your glowing review! We're thrilled to hear that you had an awesome experience at Grand Fiesta Americana Coral Beach Cancun. We can't wait to welcome you back for another unforgettable vacation in paradise!

10/10 Excellent

James o

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
vip is the best option for your buck
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on 10 May,2024
Dear James, Thank you for your feedback! We're delighted to hear that you found our Infinite option to be a great value. We aim to provide exceptional experiences for our guests, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Twinky

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this resort a solid 9.2. This resort was situated right by the beach and it is breathtaking. The resort consists of 4 outdoor pools. I loved how after you spent time at the beach/pool the staff would exchange your wet towels for dry ones along with slippers before you entered the hotel. I also loved how they had a turn down service, so our room was always cleaned - twice! Everything is walking distance. No need for a stroller. Breakfast was mainly one restaurant that was buffet style. Even though it was one restaurant, it had a lot of variety and tasted fantastic. Lunch was mainly pool side service. I loved the stackable containers the food was brought in so it was always warm and no insects could get in the way. Dinner was all reservations that we made as soon as we checked in and recommended in order to get your time slot preferences. The Coral Kidz Cub had a great waterpark, old school video games, and activities for the children. Family time is from 10:00 a.m. to 1:00 p.m. and drop off/registration begins at 2:00 pm for children 6 and older. There is also a Sports Lounge for sports enthusiasts like myself filled with old school classic video games, foosball, pool tables and air hockey. A lot of pros! The only drawbacks with this resort were that the rooms were a little outdated. And that the kids club activities were not as exciting as compared to the Finest/Nickelodeon and that children under 6 could not be dropped off as opposed to the other 2 resorts.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Twinky, Thank you for taking the time to share your detailed feedback! We're thrilled to hear you enjoyed your stay and appreciated our beachfront location, pools, and attentive staff. Your comments about our towel exchange service, turn down service, and dining options are much appreciated. We take your suggestions regarding room updates and kids club activities seriously and will share them with the correspondent areas. We hope to welcome you back for another memorable experience soon!

10/10 Excellent

Cloryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. The beach and the view from our room is breath taking.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Cloryn, Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay and found the beach and view from your room breathtaking. We hope to welcome you back soon for another amazing getaway!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went here with my boyfriend we loved. It gives luxury vibes! And it's walking distance from night life. Food was really good and excellent service.
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Catherine, Thank you for sharing your wonderful experience! We're delighted to hear that you and your boyfriend enjoyed our resort's luxurious ambiance, convenient location, delicious food, and top-notch service. We hope to welcome you back again soon for another memorable stay!

10/10 Excellent

sung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U must go to their steakhouse and Italian restaurant
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 10 May,2024
Dear Sung, Thank you for the recommendation! We're thrilled you enjoyed our Argentinian-Mexican restaurant. Havanna Steakhouse and Chianti, our Italian restaurant. Looking forward to welcoming you back soon!

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service, beach
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 6 May,2024
Dear Ali, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Asif

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a very good all inclusive experience. Staff were incredibly polite and helpful. The resort, itself, was very nice and comfortable, if a little in need of minor upgrades. Food was fresh, good and abundant. Pools were excellent and the beach area was pretty good.
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on 6 May,2024
Dear Asif, Thank you for sharing your experience with us! We're delighted to hear you enjoyed our friendly staff, comfortable resort, fresh food, and excellent pools. We appreciate your feedback and we will certainly consider it for future improvements. We look forward to welcoming you back soon!

10/10 Excellent

Ashley Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Feb 2024
Response from Comment from Hotel Management on 6 May,2024
Dear Ashley Ann, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

8/10 Good

Margarita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food service staff was the best part of our vacation. However, room service was the worst ive ever experienced. I booked two rooms and they did not explain to me that the second room should be under another phone number in order to use it for room service, so I was enabled to place orders for one of our rooms. When ai went to the front desk to change the phone number, i asked if we wiuld be getting a new message on WhatsApp to use ot for room service, they said yes but that it would take some time. 24 hours later, it still didn't work and the front desk was still enable to help us. I then figured it out on my own, and we finally were able to place an order. However, these orders take 2 hours to get to your room. I experienced it in both of the rooms I booked. The food options were great, but you have to make sure to make your reservations as soon as you arrive to ensure you get to try their dining options. They have pretty fancy restaurants included and that's what made pur stay worth it. Just make sure to bring proper attire for dining. Even the buffet was good. The only 2 options I was disappointed with was the Café, which was too small and not very appealing, and the Cevichería, because of their inconsistent hours. It would open late and close early (there's a calendar of dining options on their website). They also have free activities, which were not offered to us when we arrived, so make sure to look for it on their website to help you plan your stay.
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 6 May,2024
Dear Margarita, Thank you for sharing your detailed feedback with us. We're thrilled to hear that you enjoyed the excellent service provided by our staff and that you found our dining options to your liking. We apologize for any inconvenience you experienced with room service. Your comments will be shared with our team to ensure we improve in these areas. We appreciate your patience and hope to welcome you back soon for an even better experience!

10/10 Excellent

doran

Went for a vacation with my daughter and had a Perfect time! Hotel, staff and everything was amazing. Bringing a larger crowd back next time
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 6 May,2024
Dear Doran, Thank you for your review! We're thrilled to hear you and your daughter had a perfect time with us. We can't wait to welcome you and your family & friends for another amazing experience!