Terrace/patio
Check availability

Reviews of Urban Hive Backpackers

2 out of 5
Urban Hive Backpackers
208 Long Street, Cape Town, Western Cape

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 63 reviews" "
Rating 8 - Good. 19 out of 63 reviews" "
Rating 6 - Okay. 4 out of 63 reviews" "
Rating 4 - Poor. 1 out of 63 reviews" "
Rating 2 - Terrible. 10 out of 63 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aurora Sutton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homey and I love that
Stayed 2 nights in May 2024

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wonderful desk agent the lady was great. But when I say everything I mean EVERYTHING else about my stay was horrible. Andwith this place you get wat you pay for here. Never again
Stayed 1 night in Feb 2024

8/10 Good

Yen Kuang

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023

2/10 Terrible

Nelly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a 6-female room which is advertised as a three bunkbeds. To my surprise, it was not. It was 2 triple bunks. The room was tiny and messy. There were suitcases, shoes, backpacks, and random items on the floor making it nearly impossible to walk inside the tiniest room. There were not enough outlets to support 6 people in the room and the little power source available was being hogged by others. It was a challenge trying to charge my after having a long travel day. The shower clogged. Hair everywhere. I tried to freshen up as I had a long travel day. I felt disgusted. I left the property to get my mind off it. I came back to find a room that was like a sauna with a fan that only reaches the two people at the lower bunks. I was issued the highest bunk. Lucky me! There was a lady in my room fully naked doing her makeup and started the blow dryer at 1030pm. There is no noise control or behavior control from the staff. That was the last straw for me. I immediately booked a hotel just hours after checking in. The staff did nothing to address the issues after expressing my concerns. I am glad I left. I’ve stayed at plenty of hostels before. This place is not it.
Stayed 3 nights in Jan 2024

8/10 Good

HOELISOA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were delighted with our stay in this establishment. It's right in the center of town and very easy to get to. However, as it was winter, the rooms on the upper floor were too cold. Otherwise, the staff are very welcoming and helpful.
Stayed 2 nights in Jul 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value single room
Very good rates for single (small) rooms in such a good location in Cape town! The old building was really charming. My room had a lovely view of the table mountain.
Stayed 4 nights in May 2022

6/10 Okay

nancy

you get what you pay for
the hotel was very affordable-but the bar scene, on the streets outside-was very loud no air in room-was very hot
Stayed 3 nights in Jan 2022

10/10 Excellent

Siyambona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 6 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on a very popular tourist street - lots of clubs, bars and noise -especially on weekends. Ask for a rear room if noise bothers you
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t clean. Staff r rude n unhelpful. The noise was unbearable.
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely rude esp. the cleaning staff.
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private Room Differed from Picture/Description
The listed information (photos and description) is not accurate. I mentioned this to the hostel, and they didn't care or accept responsibility. The bed was extremely uncomfortable and the linens weren't very clean. There's also no a/c or fan, so in the summer I can imagine the rooms get excessively warm. Additionally, an undisclosed 100 Rand deposit is immediately required at check-in in order to receive your key. For the private rooms, no toiletries and no towel are provided. I would absolutely not recommend this hostel.
Stayed 5 nights in Jun 2019

8/10 Good

Brandon-Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Feb 2019

8/10 Good

Henry

Liked: Cleanliness, staff & service, room comfort
Fine
Bed and room fine. Central location. Noisy at weekends and no air con. Good value all in
Stayed 5 nights in Feb 2019

2/10 Terrible

Chris

Disliked: Staff & service, property conditions & facilities, room comfort
Where not to stay in cape town
I did not stay there. 2 am in the morning and full volume disco on the go... Area did not look the best at that time.....
Stayed 3 nights in Jan 2019

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill Spot
UH is in a great location near bars and restaurants. The staff is genuinely nice and the vibe is friendly. At night, people tend to gather on the balcony or in the tea room, so it's easy to meet others. My only complaint is that there's only one shower and toilet for each floor. There definitely needs to be more.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very friendly. Nice, helpful, outgoing staff. Wonderful atmosphere. A place that feels like a home. It is loud on the weekends from Thursday night to Saturday night. The place is secure. Good kitchen. Great interior art. Accessible bathrooms. Storage in the rooms. Average comfotabilty for the beds. Great access to food and bars in Cape Town. Really considerate owner in the new establishment.
Stayed 7 nights in Nov 2018

10/10 Excellent

Itumeleng

Liked: Cleanliness, staff & service, property conditions & facilities
You the best
It was so wonderful I really enjoyed my stay and the staff was so awesome and for the entire staff ' keep the good work you doing guys and high five for you. Just the bed that was bit tired could feel the springs.but besides everything was spot on.and the area rocks .
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. The location is good. Ten-minute walking to the northeast, it's the tour bus terminal; five minutes more, the CBD (central business district). Then, laundry is downstairs. And, 10 minutes to the south, a 24-hour McDonald and the southern end of the Company's Garden. Five minutes further to the southwest, a supermarket. On the other hand, Long Street is a "party street". Bring your earplugs. Otherwise, you can't sleep at night
Stayed 6 nights in Oct 2018

10/10 Excellent

Liz, Colorado

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Good showers, rooms, and beautiful common room perfect for when your roommate sexiles you lol. Incredibly nice and fun staff. Tory was great!!! Loud on weekends but doesn't matter if you're trying to go out on long street... cause you're literally right there!! Awesome stay I can't wait to go back.
Stayed 4 nights in Nov 2018

8/10 Good

Steve, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stayed one night before taking the train. It's an awesome location for sightseeing in Cape town but it is very noisy as others mentioned. We were prepared with ear plugs so it was ok but the street noise definitely went well past 4am.
Stayed 1 night in Oct 2018

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE
Bad management. Don't stay here. You will regret it. Management aloud strangers who wanted my money in the reception. When things like that ocurred and your guests complains please I don't know them and you ignore your guest and allow strangers to continue harrasing the customer that is bad management. Instead of protecting the guests they put you in danger.
Stayed 1 night in Sep 2018

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome trip!
Had a great stay at urban hive! Friendly, helpful staff! Situated in a great location! I would definitely stay here again!
Stayed 26 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Vis, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2018

8/10 Good

vic, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel on Long Street.
Very nice hostel right in the middle of the Long Street activity center. Great seating room and balcony. Large well equipped kitchen for preparing meals and storing food. Left a bag at the hostel while traveling South Africa. I am staying here again in a few days.
Stayed 2 nights in Jun 2018
Response from Prince on 6 Jul,2018
Thank you so so much looking forward seeing you again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Prince on 6 Jul,2018
thank you for staying with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super staff, comfortable beds
The staff and the manager is really friendly and helpful. Room look nice, bed is comfortable. Good wifi in the room
Stayed 2 nights in May 2018
Response from Urban Hive on 5 Jun,2018
Thank you for your kind review, we are happy you enjoyed your stay with us, we hope to see you in the future again!

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Urban Hive on 5 Jun,2018
Thank you for your rating, we hope to see you in the future again sometimes!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Don't Expect to get much Sleep here
Great location if you enjoy pubs and clubs and nightlife. Absolutely horrible place to stay if you go to sleep before 2am. Noise at all hours of the day and night - from outside and also within the building. Facilities are good and staff are nice.
Response from Urban Hive on 26 May,2018
Thank U for your honest review, it can get noisy when U are in the city center in the weekends, most people enjoy it, but its not for everyone, we are supplying earplugs for the noicy nights..

10/10 Excellent

Nik, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in the city center.
The staff was friendly and helpful. The room was well kept and the bathrooms are clean. Single room was spacious, no fan but the room was cool enough without it. Kitchen has all the tool needed
Stayed 2 nights in Apr 2018
Response from Urban Hive on 5 Jun,2018
Thank you so much for your comments, we are always doing our best for our visitors to have the best stay possible, and to provide the best possible information!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot
The only downside is the noise on Long Street that goes until 3am, or 5am Fri/Sat, but other than that, really great hostel.
Stayed 2 nights in Mar 2018
Response from Urban Hive on 26 May,2018
Thank U for your review, we are looking forward welcoming you again sometimes in the future.

10/10 Excellent

cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cool spot and great people.

10/10 Excellent

Loralyn, Regina Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the perfect place for us to stay
We had just come off of a 10 day camping safari in Africa and we wanted to taste Capetown. This was a perfect place for us to stay. We were told that Long Street would be noisy because it is a party section of town and we are in our late 40's but we loved staying here. It was three blocks from the hop on hop off bus, the restaurants and pubs on the street were excellent and the place met our every need. We stayed in a private room that had a little sitting room and a sink, the windows gave great cross breezes and a wonderful view of the dramas on the street below. There is no air conditioning but the breezes were perfect. We shared a bathroom on the floor and that did not ever pose a problem. The hostel was quiet and clean. The staff were incredibly helpful especially with restaurant and touring advise. There is a laundry right around the corner where they do it so you drop off and pick up. If we ever return to Cape Town we are staying here. The value for the money was excellent. We even managed to get wifi in our room
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very nice place! Just poor wifi connection, but everything else was absolutely great.
Stayed 4 nights in Jan 2018

10/10 Excellent

Tali, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to nightlife+restaurants+good price
Urban Hive was a perfect spot for our stay here in Cape Town. Next to great restaurants and nightlife spots. Wonderful price for the area and rooms were nice. Would recommend to any young traveler coming to visit.
Stayed 1 night in Dec 2017
Response from Carlvin on 15 Jan,2018
Hi there, Thank you for the great review :)

10/10 Excellent

Nina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
El hostel es Muy lindo comodo y la gente muy buena onda
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Bien situé mais dans une rue très bruyante. Central si on a un véhicule
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
very noisy at night.
Stayed 5 nights in Dec 2018

8/10 Good

adelin

Liked: Cleanliness, staff & service, property conditions & facilities
Emplacement idéal
Très bien placé, un peu bruyant la nuit
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Excelente
Local bem localizado e funcionários super atenciosos e prestativos.
Stayed 5 nights in Aug 2018