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Reviews of Radisson Blu Hotel Cardiff

4 out of 5
Radisson Blu Hotel Cardiff
Meridian Gate, Bute Terrace, Cardiff, Wales

Reviews

7.8

Good

Rating 10 - Excellent. 395 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lewis Lewis on 22 May,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis Lewis Rooms Division Director Radisson Blu Hotel, Cardiff

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay in easy reach of everything
Stayed 1 night in May 2024
Response from Lewis Lewis on 22 May,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis Lewis Rooms Division Director Radisson Blu Hotel, Cardiff

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff- good size room - convenient location for me (a 2 minute walk to restaurants).
Stayed 1 night in May 2024
Response from Lewis Lewis on 22 May,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis Lewis Rooms Division Director Radisson Blu Hotel, Cardiff

8/10 Good

Natasha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. was easy to find and walkable from the station and main town center. I traveled for business and the room was clean, quiet and spacious. Breakfast was good
Stayed 3 nights in Apr 2024
Response from LL on 6 May,2024
Thank you for taking the time to provide feedback on your recent stay at Radisson Blu Cardiff. Your feedback is invaluable to us as it helps us understand our guests' experiences and areas where we can improve.We greatly appreciate your input and want you to know that we take all comments seriously. Improving our services and ensuring the satisfaction of our guests is our top priority, and your feedback is an essential part of that process.If there are any specific areas you feel we could focus on or if you have any additional feedback you would like to share, please don't hesitate to reach out to us. We are committed to providing the best possible experience for our guests, and your input helps us achieve that goal.Once again, thank you for choosing Radisson Blu Cardiff, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Lewis LewisRooms Division DirectorRadisson Blu, Cardiff

4/10 Poor

Jamshaid

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Poor customer service
Stayed 1 night in Apr 2024
Response from Lewis Lewis on 6 May,2024
Thank you for bringing your concerns to our attention regarding the customer service you received during your recent stay at Radisson Blu Cardiff. We sincerely apologize for any shortcomings in our service and the inconvenience this may have caused you.Providing exceptional customer service is a top priority for us, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we can take corrective action to prevent similar issues from occurring in the future.We would like to assure you that we take all feedback seriously and that we are investigating the circumstances surrounding your experience to address any underlying issues with our team's performance. Our goal is to ensure that every guest feels valued and well-cared for throughout their stay with us.We understand the importance of responsive and attentive customer service, and we are committed to taking the necessary steps to enhance our service delivery and ensure that all our guests have a positive and memorable experience with us.Once again, we apologize for any inconvenience or frustration you experienced, and we appreciate your patience and understanding. If there is anything further we can do to assist you or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly.Warm regards,Lewis LewisRooms Division DirectorRadisson Blu Cardiff

10/10 Excellent

Angela

Stayed 1 night in Apr 2024
Response from Lewis Lewis on 22 May,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis Lewis Rooms Division Director Radisson Blu Hotel, Cardiff

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Greta location and hotel
Stayed 2 nights in Apr 2024
Response from Liz on 3 May,2024
Dear Joe, Thank you very much for your feedback Kind regardsLiz -Radisson Blu Cardiff

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, accommodating staff, excellent breakfast! Proximity to the waterfront trails and my daughters residence was excellent.
Stayed 2 nights in Jan 2024
Response from Liz on 3 May,2024
Dear Fiona, Thank you very much for your feedback, we are delighted you enjoyed your stay with us. Kind regardsLiz -Radisson Blu Cardiff

4/10 Poor

Katie, Newton Abbot

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from LL on 6 May,2024
Thank you for taking the time to provide feedback on your recent stay at Radisson Blu Cardiff. Your feedback is invaluable to us as it helps us understand our guests' experiences and areas where we can improve.We greatly appreciate your input and want you to know that we take all comments seriously. Improving our services and ensuring the satisfaction of our guests is our top priority, and your feedback is an essential part of that process.If there are any specific areas you feel we could focus on or if you have any additional feedback you would like to share, please don't hesitate to reach out to us. We are committed to providing the best possible experience for our guests, and your input helps us achieve that goal.Once again, thank you for choosing Radisson Blu Cardiff, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Lewis LewisRooms Division DirectorRadisson Blu, Cardiff

4/10 Poor

Sian

Stayed 1 night in Mar 2024
Response from LL on 6 May,2024
Thank you for taking the time to provide feedback on your recent stay at Radisson Blu Cardiff. Your feedback is invaluable to us as it helps us understand our guests' experiences and areas where we can improve.We greatly appreciate your input and want you to know that we take all comments seriously. Improving our services and ensuring the satisfaction of our guests is our top priority, and your feedback is an essential part of that process.If there are any specific areas you feel we could focus on or if you have any additional feedback you would like to share, please don't hesitate to reach out to us. We are committed to providing the best possible experience for our guests, and your input helps us achieve that goal.Once again, thank you for choosing Radisson Blu Cardiff, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Lewis LewisRooms Division DirectorRadisson Blu, Cardiff

10/10 Excellent

Betty

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great dining options within walking distance.
Stayed 1 night in Mar 2024
Response from Liz on 3 May,2024
Dear Betty, Thank you very much for your feedback, we are delighted that you enjoyed your stay with us. Kind regardsLiz -Radisson Blu Cardiff

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to principality stadium
Stayed 1 night in Mar 2024
Response from Liz on 27 Mar,2024
Many thanks for your review, we look forward to welcoming you back to the hotel soon. Kind regardsRadisson Blu Cardiff

10/10 Excellent

Emma

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Liz on 27 Mar,2024
Many thanks for your review, we look forward to welcoming you back to the hotel soon. Kind regardsRadisson Blu Cardiff

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service
Had to park across the road but otherwise a nice stay
Stayed 1 night in Jan 2024
Response from Liz on 27 Mar,2024
Many thanks for your review, we look forward to welcoming you back to the hotel soon. Kind regardsRadisson Blu Cardiff

10/10 Excellent

Kristina, Markham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable location close to Cardiff Castle, bars and shopping.
Stayed 2 nights in Feb 2024
Response from Liz on 27 Mar,2024
Many thanks for your review, we look forward to welcoming you back to the hotel soon. Kind regardsRadisson Blu Cardiff

10/10 Excellent

Steven

Stayed 1 night in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

sheraz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great two night stay here at the Radisson Blu Cardiff. Great location, lovely hotel, clean spacious and great facilities. Lewis looked after us really well, as did the rest of team. Manager Lewis arranged our early check in as well as our executive room. Lucas and the reception team, bar staff and Damon in the restaurant were very attentive too. Lovely spacious room, great corner room, great view. Can’t wait to come back!!! Thanks
Stayed 2 nights in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near station and the shops. Walkable to the rugby stadium. Big bedroom with bath and overhead shower.
Stayed 3 nights in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

liam

Stayed 1 night in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay was easy to get to the shops, bars and restaurants
Stayed 1 night in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

4/10 Poor

Sam

Stayed 1 night in Feb 2024
Response from Liz on 27 Mar,2024
Thank you for your review Radisson Blu Cardiff

10/10 Excellent

alanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

6/10 Okay

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t get what I paid for
I booked a over night stay for valentines and when we checked into our room they give us two single beds when I picked a king size bed, so I went down to reception to explain what’s happened and they said did you put it in the comments that you wanted a king size bed and I said no as their was two options which was two single beds or one king size bed and I chose the king size bed, they explained to me then that they had no king size beds available and that they could put the two single beds together which I done myself, they then said someone would come later on to put the beds together which was no point as I wanted the bed which I paid for anyways someone then turned up to our room at 9pm asking if we wanted the beds together and k time them I’ve done it myself now and they said was their anything else we needed more and I told them no, the fact is I paid for a king size bed room to find out when checking it in was two single beds,not very good I should of got what I paid for
Stayed 1 night in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, CardiffPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We will discuss all your Comments with the Management Teams and will agree on specific actions to avoid similar issues occurring in the future.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.We would be very happy if you would consider giving us a second chance in the future. Sincerely, Radisson Blu Hotel, Cardiff

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Nia

Stayed 1 night in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Lauren

Stayed 1 night in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Below Average
I didn’t enjoy my stay. My room was quite stuffy and bathroom way too hot. Complex parking arrangement where guests are pressured to pay £25 for 24hrs with no guarantee of a space upon revisiting the hotel.
Stayed 1 night in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, CardiffPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We will discuss all your Comments with the Management Teams and will agree on specific actions to avoid similar issues occurring in the future.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.We would be very happy if you would consider giving us a second chance in the future. Sincerely, Radisson Blu Hotel, Cardiff

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay
Stayed 1 night in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Michael

Stayed 2 nights in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Kevan

Stayed 3 nights in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

elwyn

Stayed 2 nights in Feb 2024
Response from Liz on 27 Mar,2024
Many thanks for your review, we look forward to welcoming you back to the hotel soon. Kind regardsRadisson Blu Cardiff

10/10 Excellent

Paul

Stayed 2 nights in Feb 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Cian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great access to the train station and the city.
Stayed 1 night in Jan 2024
Response from JP on 5 Feb,2024
Dear Cian Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent location of the hotel. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-Paul ReedRadisson Blu Hotel, Cardiff

6/10 Okay

Lewis

Stayed 1 night in Feb 2024
Response from Liz on 27 Mar,2024
Thank you for your review Radisson Blu Cardiff

2/10 Terrible

Roger

Stayed 1 night in Jan 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
I would stay again and only minor issues
Lovely staff and clean, modern hotel, room was fine but old carpet with stains let it down. Good breakfast but big shared containers of sauces and jams e.g. brown sauce in a full pint size glass, how many times has that been topped up or refreshed?
Stayed 1 night in Jan 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Average
Average city centre hotel rooms a bit dated and parking very expensive
Stayed 5 nights in Jan 2024
Response from JP on 23 Jan,2024
Dear Michael Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be discussed with the heads of departments to seek a prompt improvement. Our Car Park is ran by a 3rd party and I will pass your comments to the company for review.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-PaulRadisson Blu Hotel, Cardiff

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay but guests opposite our room was disturbing with early hours antics and we think there was some security check ins which was good but felt a bit uneasy - not the staffs fault = lovely place to stay
Stayed 2 nights in Jan 2024
Response from JP on 23 Jan,2024
Dear Robert Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, CardiffWe are delighted to read from your review that you enjoyed your recent stay with us. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be discussed with the front desk team to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-PaulRadisson Blu Hotel, Cardiff

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Comfortable friendly clean and a great location ..
Stayed 1 night in Jan 2024
Response from JP on 23 Jan,2024
Dear Gary Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the great location. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-Paul ReedRadisson Blu Hotel, Cardiff

10/10 Excellent

Rob

Stayed 2 nights in Jan 2024
Response from JP on 23 Jan,2024
Dear Gary Thank you for taking the time to share your feedback score from your visit to Radisson Blu Hotel, Cardiff.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-Paul ReedRadisson Blu Hotel, Cardiff

10/10 Excellent

KIMBERLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Patrick

Liked: Staff & service
Room was very cold and decor a bit dated. The carpet was scruffy in places and the walks had some marks on it. Staff were excellent though from check in to check out. In particular the chef on Sunday morning. My partner asked a waiter did they sell scones and he checked with the chef and said that they did not. 15 minutes later the chef came out with fresh baked scones - was a lovely gesture.
Stayed 2 nights in Jan 2024
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

6/10 Okay

Zenaib

Liked: Staff & service
Rooms need an update
Response from Lewis Lewis on 27 Feb,2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JP on 23 Jan,2024
Dear Gary Thank you for taking the time to share your feedback score from your visit to Radisson Blu Hotel, Cardiff.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-Paul ReedRadisson Blu Hotel, Cardiff