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Reviews of Tŷ Magor

3.5 out of 5
Tŷ Magor
M4 (J23a), Wales 1 Business Park, Newport, Wales

Reviews

8.8

Excellent

Rating 10 - Excellent. 550 out of 1002 reviews" "
Rating 8 - Good. 311 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, could be better, say with a more continental choice
Stayed 2 nights in May 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Initial issue with key, but staff were very apologetic and got it sorted quickly. Resturant for the hotel is just over the road, but again, good service and food was spot on. Room was comfy and quiet, just what is needed after a day at work.
Stayed 1 night in May 2024

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall condition was great. The staff were friendly and very helpful. The only downside was the beds were uncomfortable and the heating in the room was hard to turn off so heatwave all night.
Stayed 1 night in May 2024
Response from Alex Burt - Operations Manager on 8 May,2024
Thank you for such a great review. I am sorry that the room was too hot but i am glad to see the team were helpful. Hope to see you again soon!

10/10 Excellent

Keeley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean and comfortable. Friendly staff.
Stayed 2 nights in May 2024
Response from Alex Burt - Operations Manager on 8 May,2024
Thank you for a great review. Good to see another mention of the team! Hope to welcome you back again soon.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in May 2024
Response from Alex Burt - Operations Manager on 8 May,2024
Thank you for such a lovely review. Hope to see you again!

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern and comfortable hotel
Stayed 1 night in May 2024
Response from Alex Burt - Operations Manager on 8 May,2024
Thank you for such a lovely review. Hope to see you again soon!

4/10 Poor

Dan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Alex Burt - Operations Manager on 2 May,2024
Thank you for your review.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
The dining was restricted to one outlet, the food was good but limited in choice.
Stayed 3 nights in Apr 2024
Response from Alex Burt - Operations Manager on 2 May,2024
Thank you for taking the time to review our hotel. I am sorry that you felt that the dining was restricted. We do have Sawyers Bar and Grill across the road but Magor/Caldicot have a great offering of pubs and restaurants to explore too. We hope to welcome you back in the near future!

8/10 Good

John

Travelled with family and small children
Should have room service no room service is provided need to go out of the hotel for lunch and dinner
Stayed 1 night in Apr 2024
Response from Alex Burt - Operations Manager on 19 Apr,2024
Thank you for taking the time to send us your review. I am sorry that not having an option for room service had an impact on your stay but i hope you stay with us again in the near future!

4/10 Poor

Will

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alex Burt - Operations Manager on 19 Apr,2024
Thank you for your review.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and convenient for work
Stayed 3 nights in Apr 2024
Response from Alex Burt - Operations Manager on 11 Apr,2024
Thank you for another great review. Hope to see you again soon.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex Burt - Operations Manager on 11 Apr,2024
Thank you for your review. Hope to see you again soon!

10/10 Excellent

Mark

Surprisingly comfortable, modern, friendly staff and easy access.
Stayed 1 night in Mar 2024
Response from Alex Burt - Operations Manager on 27 Mar,2024
Thank you for such a lovely review. I am happy to see another great mention of our team. See you again soon.

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex Burt - Operations Manager on 11 Apr,2024
Thank you for your review. Hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly decent place to stay despite being right on the M4. I expected a poor venue but the hotel is modern and clean and the staff excellent. Very convenient, easy free parking and some nice villages nearby. A fantastic Indian nearby in Magor and nice village pubs too.
Stayed 1 night in Mar 2024
Response from Alex Burt - Operations Manager on 27 Mar,2024
Thank you for such a lovely review. We do hope to welcome you back in the near future and to hopefully try our bar and grill, Sawyers, during your next visit!

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room dirty, only one towel, no refill on tea/coffee, sink taps low pressure and no hot water for sink
Stayed 2 nights in Mar 2024
Response from Alex Burt - Operations Manager on 27 Mar,2024
Thank you for your review. I am sorry that your experience was hindered due to some rooming issues. I am aware that you spoke to our team during your stay and the housekeeping were quick to recitify any issues. For sustainability reasons, we keep 1 towel in the wardrobe to prevent over useage of towels, however, i am sure the team would have been happy to provide you with extra if requested.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Alex Burt - Operations Manager on 11 Apr,2024
Thank you for your review. Hope to see you again soon!

10/10 Excellent

Jamie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and staff were excellent and friendly.
Stayed 1 night in Mar 2024
Response from Alex Burt - Operations Manager on 17 Mar,2024
Thank you for such a lovely review. Great to see another positive mention about the team! See you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Feb 2024
Response from Alex Burt - Operations Manager on 24 Feb,2024
Thank you for such a lovely review. We hope to welcome you back soon!

10/10 Excellent

Rob

Stayed 1 night in Feb 2024
Response from Alex Burt - Operations Manager on 11 Apr,2024
Thank you for your review. Hope to see you again soon!

6/10 Okay

Gavin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alex Burt - Operations Manager on 11 Apr,2024
Thank you for your review. Hope to see you again soon!

10/10 Excellent

Jason

Stayed 1 night in Feb 2024
Response from Alex Burt - Operations Manager on 11 Apr,2024
Thank you for your review. Hope to see you again soon!

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Malcolm

Stayed 1 night in Feb 2024

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 2 nights in Feb 2024
Response from Alex Burt - Operations Manager on 8 Feb,2024
Thank you for your perfect review. We hope to see you again soon!

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasant place to stay.
Stayed 1 night in Feb 2024
Response from Alex Burt - Operations Manager on 24 Feb,2024
Thank you for such a lovely review. We hope to see you again soon!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Anju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended ⭐⭐⭐⭐⭐
It was a random search and we had a great experience. We would highly recommend this hotel. High standard cleaninness and very helpful staff. Also cheapest hotel to stay😊
Stayed 1 night in Feb 2024
Response from Alex Burt - Operations Manager on 8 Feb,2024
Thank you for such a lovely review. We hope to welcome you back in the near future!

10/10 Excellent

Robert

Stayed 1 night in Feb 2024

6/10 Okay

Peter

Stayed 1 night in Jan 2024

6/10 Okay

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont buy the breakfast
Breakfast was really bad. Save yourself the money and go to McDonalds instead. Hotel itself wasn’t that bad though.
Stayed 1 night in Jan 2024
Response from Alex Burt - Operations Manager on 3 Feb,2024
Thank you for taking the time to write us your review. Please be aware that we are working on ways to increase the standards of the breakfast we serve so we do hope to welcome you back in the near future.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Well appointed room. Poor design on bathroom sliding door that wouldn’t stay closed
Stayed 1 night in Jan 2024
Response from Alex Burt - Operations Manager on 25 Jan,2024
Thank you for your review. Please be aware that the bathroom door issue will be looked into to ensure this does not continue to happen.

2/10 Terrible

Jack

Disliked: Property conditions & facilities
Constant noise and lighting coming from vents above asked to move room exactly the same problem happened.
Stayed 1 night in Jan 2024
Response from Alex Burt - Operations Manager on 25 Jan,2024
Thank you for your review. I am unsure why there were noises coming from the vents but please be assured we will look into why this happened.

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
I have stayed here a number of times since it was built and over time I have noticed that it's becoming more dated each time I've visited. The most recent visit showed the room we were given had a number of maintenance issues (bathroom door not working, mold in bathroom). In addition, we asked to change rooms as there was a buzzing noise from outside the front door. When calling reception I noticed the phone receiver was also dirty. We were given a new room by the friendly staff but the replacement bathroom also had signs of mold in the bathroom/sealant issues.
Stayed 1 night in Dec 2023
Response from Alex Burt - Operations Manager on 25 Jan,2024
Thank you for taking the time to write us your review. I am sorry that your stay was not up to our, nor your usual standard. Please be assured that these issues are being looked into to ensure we maintain our high standards.

10/10 Excellent

Bence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bliss of an experience
Lovely staff, clean and well equipped room. The restaurant has the best Kajun chicken I ever had.
Stayed 2 nights in Jan 2024
Response from Alex Burt - Operations Manager on 17 Jan,2024
Thank you for such a lovely review. I am sure the kitchen team will be thrilled to hear your comments!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room and bed were very comfortable, a little bit of road noise from the motorway, but that’s to be expected given how close the hotel is to the M4. I would avoid the breakfast, it was a bit disappointing, the hash browns were soggy! Coffee was good tho! I would stay here again
Stayed 1 night in Jan 2024
Response from Alex Burt - Operations Manager on 17 Jan,2024
Thank you for taking the time to review us. I am sorry that you did not have a good breakfast experience. Due to the way we hot hold the food, the hash browns do pick up moisture quickly, but we do try to replenish often enough. We hope to welcome you back nevertheless.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Eve

Liked: Cleanliness, property conditions & facilities, room comfort
The room was very comfortable, clean and tidy. The hotel itself was clean and quiet.
Stayed 1 night in Jan 2024
Response from Alex Burt - Operations Manager on 10 Jan,2024
Thank you for such a lovely review. We look forward to welcoming you back in the near future!

10/10 Excellent

Jenni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay first time back for a while convienent for work at the brewery.
Stayed 2 nights in Nov 2023
Response from Alex Burt - Operations Manager on 17 Dec,2023
We are happy to welcome you back and i am glad to see you enjoyed your stay!

8/10 Good

Stuart

Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy location, just off the M4
Stayed 1 night in Oct 2023
Response from Alex Burt - Operations Manager on 17 Dec,2023
Thank you for such a lovely review! Hope to see you again soon.

8/10 Good

Navjot

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money would highly recommend
Stayed 1 night in Dec 2023
Response from Alex Burt - Operations Manager on 9 Dec,2023
Thank you for your lovely review, we look forward to welcoming you back in the near future.

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kristian

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great value and very helpful staff.
Stayed 2 nights in Nov 2023
Response from Alex Burt - Operations Manager on 3 Dec,2023
Thank you for such a lovely review. We hope to see you again soon!