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Reviews of Village Hotel Cardiff

3.5 out of 5
Village Hotel Cardiff
29 Pendwyallt Road, Coryton, Cardiff, Wales

Reviews

7.8

Good

Rating 10 - Excellent. 352 out of 1000 reviews" "
Rating 8 - Good. 331 out of 1000 reviews" "
Rating 6 - Okay. 157 out of 1000 reviews" "
Rating 4 - Poor. 98 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from GM and Team on 16 May,2024
Hello DennisThank you for your feedbackWe are glad you enjoyed your stay with us at the Village Hotel Cardiff and look forward to seeing you again in the near futureKind regards

10/10 Excellent

Robert

Donna on reception was exceptional. She was welcoming and helpful. A real gem you are very lucky to have her.
Stayed 1 night in May 2024
Response from VILLAGE HOTEL on 7 May,2024
Thank you for your kind words about Donna! We're thrilled to hear that she provided exceptional service during your stay. We're incredibly lucky to have team members like her who go above and beyond to ensure our guests feel welcomed and well taken care of. I'll be sure to pass along your compliments to Donna and the rest of the team. We look forward to welcoming you back to Village soon!GM TEAM

8/10 Good

Karen

Travelled with group
Liked: Staff & service, amenities
Staff were incredibly friendly and helpful. Facilities excellent. Decor in the room was a bit tired but everything worked fine. Would return.
Stayed 1 night in May 2024
Response from village on 7 May,2024
Thank you for your positive feedback! We're delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed our facilities. We appreciate your feedback about the room decor, and we'll certainly take that into consideration for future improvements. We look forward to welcoming you back to Village on your next visit!GM Team

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice spacious rooms with modern amenities. Would stay again!
Stayed 1 night in Apr 2024
Response from GM + Team on 6 May,2024
Thank you, Chris, for sharing your review of your recent stay with us on Expedia. We're thrilled to hear that you found our staff friendly and accommodating. Providing excellent service is one of our top priorities, and we're delighted that our team made a positive impression on you.It's fantastic to know that you enjoyed our spacious rooms and modern amenities. We strive to create a comfortable and welcoming environment for all our guests, and we're glad to hear that you felt at home during your stay.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Kind regards,GM + Team

6/10 Okay

Adam

Stayed 1 night in Apr 2024
Response from GM and Team on 16 May,2024
Hello Adam Thank you for your responceWe hope to see you again in the near future Kind regards

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from bb on 16 Apr,2024
Dear RichardThank you for your feedback during your recent stay with us. Kind RegardsGM and Team

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot fault the property at all. Staff in all areas of the hotel were welcoming and friendly always. Only areas for improvement could be 2nd floor ceiling as exiting the lift and enforcing that catering staff use the tongs to put out pastries instead of their hands as this was a total turn off. Overall a brilliant stay and would come again! Thank you
Stayed 3 nights in Mar 2024
Response from BB on 1 Apr,2024
Dear HayleyThank you for your feedback during your recent stay with us. We are pleased to see that the staff were welcoming. We will pass on your feedback to the relevant departments. We look forward to welcoming you back in the foreseeable future. Kind Regards GM and Team

10/10 Excellent

Andy

Stayed 1 night in Mar 2024
Response from GM and Team on 6 Apr,2024
Hello Andy Thank you for your feedback We are glad you enjoyed your stay with us and hope to see you again in the near future Kind regards

4/10 Poor

Craig

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The customer service was by Scott, was polite friendly and professional
Stayed 1 night in Mar 2024
Response from GM and Team on 5 Mar,2024
Dear Craig Thank you for your feedbackWe will pass on the message to ScottKind regards

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bar has a lovely atmosphere with excellent customer service. The room was comfortable but a bit noisy around.
Stayed 1 night in Feb 2024
Response from GM + Team on 24 Feb,2024
Dear Denise, Thank-you for taking the time to provide us with your valuable feedback, we're pleased to hear you enjoyed your stay! We hope to be welcoming you back again in the near future.Kind regards,GM + Team

6/10 Okay

Graham

Travelled with family
Liked: Cleanliness, staff & service
The hotel was fine, however our room was a bit tired. The bed was terrible though, felt like sleeping on bricks, no sleep at all that night. Told reception in the morning. Maybe they should get Premier Inn beds.
Stayed 1 night in Feb 2024
Response from GM + Team on 20 Feb,2024
Dear Graham, Thank-you for taking the time to provide us with your valuable feedback, we'll be sure to pass your comments onto our housekeeping team. We hope to be welcoming you back again in the near future. Kind regards,GM + Team

6/10 Okay

Alice

Travelled with partner
Liked: Staff & service, property conditions & facilities
Rooms were okay, need a deep clean and revamp but staff were lovely and helpful. Starbucks right there in the recpetion was great. Pool was lovely but jacuzzi was not hot. Pub and grill was nice. Would recommend for a short stay
Stayed 2 nights in Feb 2024
Response from BB on 16 Feb,2024
Dear AliceThank you for your feedback during your recent stay, we are pleased to see that you had an enjoyable stay and enjoyed our facilities. We hope to welcome you back in the foreseeable future.Kind Regards

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from bb on 16 Feb,2024
Dear Lucy Thank you for your feedback. We hope to welcome you back in the foreseeable future. Kind RegardsGM and Team

6/10 Okay

Joe

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from bb on 16 Feb,2024
Dear Joe Thank you for your feedback. We hope to welcome you back in the foreseeable future. Kind RegardsGM and Team

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Running weekend
Location was great for me. Staff were very helpful and friendly
Stayed 2 nights in Feb 2024
Response from GM and Team on 10 Feb,2024
Hello Margaret Thank you for the positive response We are glad you enjoyed your stay with us and look forward to seeing you again in the near futureKind regards

10/10 Excellent

Anthony K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from bb on 7 Feb,2024
Dear Anthony Thank you for your feedback during your recent stay with us. We are pleased to see that you had an enjoyable stay. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relexing Hotel
We always stay in the Village Cardiff, Easy to find, Plenty of parking, lovely hotel with use of Swimming pool, Sauna & Gym. No hassle about parking the vehicle in Cardiff city centre, you can catch the bus or the train in.
Stayed 2 nights in Feb 2024
Response from GM + Team on 6 Feb,2024
Dear Michelle,Thank-you for taking the time to provide us with your valuable feedback, we're pleased to hear you enjoyed the stay with us and we hope to be welcoming you back again in the near future. Kind regards,GM + Team

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM + Team on 4 Feb,2024
Dear Mark, Thank-you for taking the time to provide us with your rating, we're pleased to hear you thoroughly enjoyed your recent stay and we hope to be welcoming you back again in the near future. Kind regards,GM + Team

10/10 Excellent

Vaida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM and Team on 29 Jan,2024
Hello VaidaThank you for the positive response We are glad you enjoyed your stay and hope to see you again in the near futureKind regards

10/10 Excellent

Adelin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
Stayed 3 nights in Jan 2024
Response from GM and Team on 28 Jan,2024
Hello AdelinThank you for your feedback about your recent stay with us We are glad you enjoyed your stay and hope to see you again in the near futureKind regards

6/10 Okay

P

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No to the Bar & Grill
The Club rooms are decent with great beds but problem with this hotel is the quality and choice of food being mainly themed around an American fast food dinner. The only thing I fancied was the Rack of Ribs but they didn't have any and I was told they hadn't for ages by the waiter so i chose the Mixed Grill but honestly after waiting 45 mins (not so fast) it was hardly edible the meat was tuff and dried out. I mentioned this to the server and all I got was a quick I'm sorry before he hurried away quickly. On check out they said they would email me the invoice which didn't arrive. I had to ring the hotel to ask for a copy which I’m still waiting on.
Stayed 1 night in Jan 2024
Response from GM and Team on 25 Jan,2024
Hello PeterThank you for your response to your recent stay with us.I have emailed your invoice to the email you have provided when checking in, so apologies for that. With regards to the Pub & Grill, I am sorry to hear the food was not up to standard. I will pass on this information to the Kitchen and explain to the Pub & Grill that a simple 'sorry' is not satisfactory customer service. I apologies again and hope we will see you again in the near future.Kind regards

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM and Team on 23 Jan,2024
Hello NicholasThank you for your email If you could update us on any ocurrances that happened with your stay we can look into themKind regards

2/10 Terrible

Paul

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
No hot water in morning for a shower, both of us had food poisoning. 5hr trip home from Cardiff wasn’t the best
Stayed 1 night in Jan 2024
Response from bb on 23 Jan,2024
Dear PaulThank you for your feedback. We will ensure this is passed onto the relevant departments.Kind Regards

10/10 Excellent

Meghan

Stayed 1 night in Jan 2024
Response from GM and Team on 23 Jan,2024
Hello MeghanThank you for the positive feedbackWe are glad you enjoyed your stay with us and hope we see you again in the near future Kind regards

4/10 Poor

Daniel

Stayed 1 night in Jan 2024
Response from Thanks for your feedback on 18 Jan,2024
Dear Daniel, Thank you for your feedback.Kind regards GM + Team

4/10 Poor

Craig

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Thanks for your feedback on 15 Jan,2024
Dear Craig, We are sorry to hear you have not enjoyed your stay with us and will be sure to feedback to our team . Kind Regards GM + Team

6/10 Okay

Emma

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Thanks for your feedback on 11 Jan,2024
Dear Emma, Thank you for your feedback. Kind Regards GM + Team

4/10 Poor

Anthony K

Business traveller
Disliked: Staff & service
Booked a club room, booked in given key, went to room, clearly not a club room, went back told I had been given a family room as all club rooms over booked, charged the same and no offer of reduction even though room was not up to the same standard.
Stayed 2 nights in Jan 2024
Response from host on 10 Jan,2024
Hi Anthony Thank you for your feedback during your recent stay. I can confirm that the family rooms have the same benefits as a Club room. We are sorry to see that you felt it was not up to the same standard, we will pass this onto the relevant department. We hope to welcome you back in the foreseeable future. Kind RegardsGM and Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM and Team on 10 Jan,2024
Hello DavidThank you for your positive responseWe are glad you enjoyed your stay at the Village Hotel Cardiff and hope to see you in the near future Kind regards

8/10 Good

Brain

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM and Team on 9 Jan,2024
Hello Brian Thank you for the positive feedback We hope to see you again in the near future Kind regards

10/10 Excellent

Gill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very impressed with teh ease of the check in the follow up emails checking on how we were getting on . The pool and gym were easy to access altogether fabulous
Stayed 1 night in Jan 2024
Response from GM and Team on 8 Jan,2024
Hello GillThank you for your feedback We are pleased you enjoyed your stay with us at The Village Hotel CardiffWe look forward to welcoming you back in the near future Kind regards

8/10 Good

Luke

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM and Team on 8 Jan,2024
Hello Luke Thank you for your feedbackWe hope to see you again in the near futureKind regards

2/10 Terrible

Hayley

Stayed 1 night in Jan 2024
Response from GM and Team on 8 Jan,2024
Hello Hayley Thank you for your response If you could provide us with feedback then we will look into the issues that you have rated us for Kind regards

2/10 Terrible

Javirria

Stayed 1 night in Dec 2023
Response from GM and Team on 23 Jan,2024
Hello Javirria If you could give us feedback on why you scored us what you have then we can look into fixing what you point out Kind regards

8/10 Good

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful and very welcoming the gym was amazing and well equipped and again the staff were vwry helpful
Stayed 1 night in Dec 2023
Response from GM + Team on 30 Dec,2023
Dear Lisa, Thank-you for taking the time to provide us with your valuable feedback, we're pleased to hear you enjoyed the experience with us and we hope to be welcoming you back again in the near future. Kind regards,GM + Team

10/10 Excellent

Martin

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Great friendly staff throughout, nothing too much trouble The bedroom & spa was tired and the spa around the beds was dirty, had to ask the pool attendant to clean it , which he did straight away.
Stayed 5 nights in Dec 2023
Response from GM and Team on 28 Dec,2023
Hello Martin Thank you for your feedback We are glad you enjoyed your stay with us We hope to see you again in the near futureKind regards

10/10 Excellent

DEB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM and Team on 28 Dec,2023
Hello DebThank you for your feedback We are glad you enjoyed your stay with us at Village Hotel Cardiff And we look forward to your return in the near future Kind regards

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BB on 25 Dec,2023
Dear Scott Thank you for your feedback, we are glad to see you had an enjoyable stay. We hope to welcome you back in the foreseeable futureKind RegardsGM and Team

8/10 Good

Joanne

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from BB on 23 Dec,2023
Dear Joanne Thank you for your feedback. We are pleased to see that you had an enjoyable stay. We hope to welcome you back in the foreseeable future. Kind RegardsGM and Team

8/10 Good

Gareth Owain

Stayed 1 night in Dec 2023
Response from BB on 23 Dec,2023
Dear Gareth Thank you for your feedback during your recent stay with us. We are pleased to see that you had an enjoyable stay. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team

8/10 Good

Rich

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM + Team on 21 Dec,2023
Dear Rich, Thank-you for taking the time to rate your recent stay, we're pleased to hear you enjoyed the experience! We hope to be welcoming you back again in the near future.Kind regards,GM + Team

10/10 Excellent

Jac

Stayed 1 night in Dec 2023
Response from Thank you for your feedback on 18 Dec,2023
Dear Jac, Thank you for your feedback . Kind Regards GM+ Team

10/10 Excellent

Danny

Stayed 1 night in Nov 2023
Response from Thank you for your feedback on 18 Dec,2023
Dear Danny, Thank you for your feedback . Kind Regards GM+Team

10/10 Excellent

Yvonne

Liked: Staff & service, room comfort
Pool
Always enjoy staying at The Village, love the swimming pool
Stayed 1 night in Dec 2023
Response from Gm and Team on 15 Dec,2023
Hello YvonneThank you for the feedback We are glad you enjoyed your stay with us at the Village Hotel Cardiff We look forward to seeing you again in the near future Kind regards

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Non club rooms are dated
Having stayed previously in club rooms, was disappointed to find the normal double rooms to be dated and need of modernisation, especially the bathroom. The tap in the sink leaked. Room cleaning was done to a poor standard. Cobwebs and dust on the walls. Hair was found in the mugs too.
Stayed 1 night in Dec 2023
Response from GM and Team on 15 Dec,2023
HelloThank you for your feedback We are sorry to hear about your stay and will definitely look at these issues raised and feed them back to relevant departments Kind regards

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Average
Had to pay for parking and pool as extras which wasn't mentioned at time of booking. Given a very noisy room.
Stayed 1 night in Dec 2023
Response from bb on 12 Dec,2023
Dear Susan Thank you for your feedback during your recent stay with us. We will pass on your feedback to the relevant departments. Kind RegardsGM and Team

4/10 Poor

Stephanie

Response from bb on 7 Feb,2024
Dear Stephanie Thank you for your feedback during your recent stay with us.Kind Regards

6/10 Okay

Paul

Stayed 1 night in Dec 2023
Response from Thanks for your feedback on 8 Dec,2023
Dear Paul, Thank you for your feedback , we hope to welcome you back soon .Kind RegardsReception Team

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but overpriced rooms. Food in bar was good and good selection for breakfast.
Stayed 2 nights in Dec 2023
Response from BB on 5 Dec,2023
Dear Kathryn Thank you for your feedback during your recent stay with us. We are pleased to see that you had an enjoyable stay and enjoyed the facilities we have in the hotel. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BB on 4 Dec,2023
Dear AndrewThank you for your feedback. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team