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The only complain I have was my room smelled bad. It smelled like dirty laundry. Otherwise, staff were nice. There is a garden/sitting area outside which looked nice. There’s is a coin operated laundry room at the premise.
Martin
Stayed 1 night in May 2024
Response from Management on 14 May,2024
Thank you for taking the time to let us know about your recent stay with us. We will certainly do a thorough cleaning inspection of the room. We hope to see you again soon and appreciate your comments
Nice breakfast. Great value for the money. The only issue is the extra $100 deposit on the room. That was strange.
michael
Stayed 2 nights in May 2024
Response from Management on 11 May,2024
Thank you for the 5 star review of your recent stay with us. We do take a 100 deposit for incidentals which is released at check out. We hope to see you again soon.
This was my first time staying at this location and I will definitely be going back. My room was clean and smelled fresh at check in, the staffs were also very helpful and kind. I love the fact that I got to choose which floor I wanted to stay on 😄. The breakfast was also good. Can’t wait to go back 😄
stashauna
Stayed 3 nights in May 2024
Response from Management on 8 May,2024
We appreciate your 5 star review. We are delighted to hear that you enjoyed our clean rooms and our helpful staff. We hope to see you again soon at the Holiday Inn Express in Stony Brook, NY.
Overall good. Recommend upgrade of elevator,. Took-15 minutes to get sufficient hot water in the shower one evening.
Stephen
Stayed 2 nights in Apr 2024
Response from Management on 8 May,2024
Thank you for taking the time to review your recent stay with us. We apologize for the inconvenience you experienced with the water and elevators. We will certainly address this with a maintenance department. We hope to see you again soon.
Thank you for the wonderful review. We hope to see you again soon.
10/10 Excellent
Mumtazul
29 Apr,2024
Liked: Amenities
Yes, Nice place and clean very happy
Mumtazul
Stayed 2 nights in Apr 2024
Response from Mgmt on 2 May,2024
Thank you for staying with us! At the Holiday Inn Express Stony Brook our guests enjoy clean, comfortable and spacious rooms. Along with a great breakfast and polite, friendly staff our guests are sure to have a memorable stay at our hotel.
No hand sanitizer or disinfectant wipes in the fitness room. Breakfast was not very palatable-dry eggs and sausage, rubbery pancakes.
Andrea McFarland
Stayed 3 nights in Apr 2024
Response from Management on 26 Apr,2024
We apologize that you were not satisfied with your recent stay with us. We will certainly make sure that the fitness room is properly stocked with the sanitizer and wipes. I am sorry you were not happy with the breakfast that was served and we will address it with our breakfast staff. We hope that you will give us another try if your travels bring you back to our area.
6/10 Okay
Nancy
Travelled with family
21 Apr,2024
I stay here with some frequency. Though rooms have been updated, there is still a good speak of noise from the hallways.
I am all for conserving water, but the shower spray is ridiculously without much pressure. I had to shower longer than I normally would to sure all shampoo was rinsed out of my hair. Also, the price at$300.00 was just too high!
Nancy
Stayed 1 night in Apr 2024
Response from Management on 23 Apr,2024
Thank you for taking the time to let us know about your recent stay with us. We apologize for the noise in the hallway. We will certainly address the issue with the shower and water pressure. We hope to see you again if your travels bring you back to our area.
The hotel was bright and clean and the staff was friendly. However the cleaning staff needs to take a closer look at certain things when cleaning the rooms. The tissues in the tissue box in my room we used and stuffed back into the tissue box. It was really gross.
Sinead
Stayed 1 night in Apr 2024
Response from Mgmt on 13 Apr,2024
Thank you for taking the time to post your review and for choosing to stay at the Holiday Inn Express Stony Brook.
Thank you for choosing to stay at the newly renovated IHG Holiday Inn Express Stony Brook hotel!
8/10 Good
Christina
Travelled with family and small children
6 Apr,2024
Liked: Amenities
We enjoyed the fact that the breakfast was hot. The children loved the pancake maker even though it takes a few minutes. After 3 days we noticed our room wasn’t serviced with housekeeping when I asked the cleaning lady she said that you must request it at the check in desk. Overall good place for the price
Christina
Stayed 4 nights in Apr 2024
Response from Mgmt on 13 Apr,2024
We are pleased you and your kids enjoyed the hot breakfast, especially our pancake. Thank you for choosing to stay at the newly renovated IHG Holiday Inn Express Stony Brook hotel!
Our two-night stay was very nice in almost every aspect. However, our room was never cleaned after the first night. The bed wasn’t made & there were no new towels. I called the desk & they asked how many towels I needed. After a half hour I went to the desk & was told the housekeeping staff was gone. No effort was made to send towels to the room or apologize. They gave me towels to carry to the room. Very unconcerned desk clerks.
Kathleen
Stayed 2 nights in Apr 2024
Response from Mgmt on 6 Apr,2024
Thank you for sharing your feedback. Please accept our sincere apology for the matter you experienced during your stay. Please feel free to speak with a member of our management team and perhaps you will visit us again.
10/10 Excellent
Ramalakshmi, Bothell
2 Apr,2024
Ramalakshmi
Stayed 2 nights in Mar 2024
Response from Patti on 23 Apr,2024
Thank you for wonderful review of our hotel. We hope to see you again soon.
At the Holiday Inn Express Stony Brook our guests enjoy clean, comfortable and spacious rooms. Along with a great breakfast and polite, friendly staff our guests are sure to have a memorable stay at our hotel.
Thank you for taking the time to write about your experience at the Holiday Inn Express Stony Brook. I look forward to sharing your review with the team as they work hard each day and will be delighted to hear your feedback. You are correct that the Holiday Inn Express Stony Brook has so much to offer. Thank you again and we look forward to welcoming you back to the Holiday Inn Express Stony Brook!
2/10 Terrible
Jaclyn
27 Feb,2024
Liked: Cleanliness
Disliked: Staff & service
Jaclyn
Stayed 1 night in Feb 2024
Response from Mgmt on 3 Apr,2024
Thank you for taking the time to post this positive review and for choosing to stay at the Holiday Inn Express Stony Brook.
Thanks for the rating! Great vacations are a service we pride ourselves in providing, and it's great to know our guests see this. Hope to see you back for another relaxing stay soon!
6/10 Okay
Dennis
25 Feb,2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator out of service
Dennis
Stayed 1 night in Dec 2023
Response from Mgmt on 3 Apr,2024
First and foremost thank you very much for trusting the team at the Holiday Inn Express Stony Brook with your valuable time - we are so glad we are able to meet your expectations! I look forward to sharing your feedback with our staff. Again, thank you and we look forward to welcoming you back again soon!
So many issue with hotel breakfast was gross out, I’ve been holiday in Nicaragua, Colombia and never got issue with breakfast, call front desk and went meet from desk let change bed sheet and when came back from city room wasn’t clean and bedsheet weren’t changes call front desk changed to room.
Joe
Stayed 3 nights in Feb 2024
Response from Mgmt on 3 Apr,2024
Thank you for taking the time to post this positive review and for choosing to stay at the Holiday Inn Express Stony Brook. Please feel free to contact mgmt to discuss.
10/10 Excellent
Pradeep
25 Feb,2024
Pradeep
Stayed 1 night in Feb 2024
Response from Mgmt on 3 Apr,2024
The Holiday Inn Express Stony Brook has well-appointed common areas and guest rooms, a friendly and helpful staff, a more than adequate complimentary breakfast buffet and is located near shopping, restaurants and Stony Brook University.
Everything we do at the Holiday Inn Express Stony Brook aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit our area.
Thank you again for being our guest. We appreciate your feedback and look forward to having you stay at the Holiday Inn Express Stony Brook when you return to Long Island!
The newly renovated Holiday Inn Express Stony Brook is a gateway to the charming Port Jefferson Village, the historic Stony Brook Village, shopping and Long Island wineries.
It’s always our aim to make sure guests have a positive experience and we hate to hear this did not ring true to your recent stay at the Holiday Inn Express Stony Brook. All feedback is appreciated, and we thank you for sharing your rating with us.
The newly renovated IHG formula blue Holiday Inn Express Stony Brook is less than a mile away from Stony Brook State University and hospital.
10/10 Excellent
Norman
16 Feb,2024
Norman
Stayed 2 nights in Feb 2024
Response from Mgmt on 3 Apr,2024
The welcoming Holiday Inn Express Stony Brook serves as the official host hotel for the Stony Brook Seawolves extending a warm invitation to visiting sports teams.
It’s our goal to make sure guests have a positive experience at the Holiday Inn Express Stony Brook. All feedback is appreciated, and we thank you for sharing your positive rating with us!