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Rating 10 - Excellent. 157 out of 395 reviews" "
10 - Excellent
157
Rating 8 - Good. 135 out of 395 reviews" "
8 - Good
135
Rating 6 - Okay. 62 out of 395 reviews" "
6 - Okay
62
Rating 4 - Poor. 33 out of 395 reviews" "
4 - Poor
33
Rating 2 - Terrible. 8 out of 395 reviews" "
2 - Terrible
8
8.6/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Amanda
Travelled with family, Travelled with family and small children
hank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Thank you for your comments for Champaign Fairfield! Please come see us again when you are in the area!
6/10 Okay
Ronald
23 Feb,2024
Disliked: Property conditions & facilities
Dated. Television a solid 20 years old.
Ronald
Stayed 1 night in Feb 2024
Response from Fairfield Champaign on 20 Mar,2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Thak you for your feedback for the Champaign Fairfield! Please come see us again when you are in the area.
4/10 Poor
john
Travelled with pets, Travelled with group
11 Feb,2024
Disliked: Property conditions & facilities
Room smelled. Tub dirty. Blanket on bed dirty. Shower curtain was filthy. Definitely needs updating
john
Stayed 1 night in Feb 2024
Response from Fairfield Champaign on 20 Mar,2024
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
Nice and peaceful, breakfast was good slept comfortably clean and cozy linen. Swimming pool at the right temperature.
Lee
Stayed 1 night in Feb 2024
Response from Fairfield Champaign on 20 Mar,2024
Thank you so much for your feedback! Please visit us again when you are in the area.
4/10 Poor
Jeffrey
29 Jan,2024
Jeffrey
Stayed 2 nights in Jan 2024
Response from Fairfield Champaign on 20 Mar,2024
hank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
On behalf of the entire hotel team, I want to thank you for sharing about Fairfield ChampaignIt is always encouraging to hear positive feedback!We hope to welcome you again soon.
10/10 Excellent
RuthAnn
30 Oct,2023
RuthAnn
Stayed 2 nights in Oct 2023
Response from Fairfield Champaign on 7 Nov,2023
We appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Good room and staff. Pool has no steps,has ladders
Room and service were great and the breakfast was decent!
We were disappointed with the pool. We always book a hotel with a pool and it only had ladders not stairs down into it. They had a handicap lift but was not worth it for us since neither of us are handicapped but can’t really use the ladder either.
James
Stayed 2 nights in Oct 2023
Response from Fairfield Champaign on 7 Nov,2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
On behalf of the entire hotel team, I want to thank you for sharing about our friendly front desk agents. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 Terrible
Angie
Travelled with family
26 Oct,2023
Disliked: Property conditions & facilities
Although your website showed a hot tub, there was not a hot tub. It's been 2 years since they had one.
Angie
Stayed 1 night in Oct 2023
Response from Fairfield Champaign on 7 Nov,2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.
This is was a pleasant place to stay all around. Popcorn and other snacks in the lobby. However, the desk attendants spent more time looking at their cell phone and sitting against the back wall than greeting customers....they could have made the experience amazing, but their lack of interest in greeting folks coming and going was highly disappointing and leaving one curious about security.
Dennis
Stayed 2 nights in Oct 2023
Response from Fairfield Champaign on 7 Nov,2023
We recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.We have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. We are confident that these necessary steps will ensure your experience is an isolated incident.We hope you choose to stay with us again, whenever your travels bring you back to the area.
6/10 Okay
PIOTR, DES PLAINES
Business traveller, Travelled with partner
19 Oct,2023
Liked: Staff & service, amenities
Average hotel, nothing special, bathtub dirty, very hot water in the shower -- plus from me, nothing to watch in the Tv -- no premium channels, very fast Wi-Fi-- nice,, breakfast Ok.
PIOTR
Stayed 1 night in Oct 2023
Response from Fairfield Champaign on 7 Nov,2023
We appreciate the feedback you have taken the time to provide.We apologize that we did not fulfill that expectation during your visit. Our hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
The room was not habitable due to water from a roof leak. There were no rooms available with dry carpet. The staff did not know the condition of the rooms before they sent us up to the room. They offered another room but it was wet also. After check-in, the staff informed us that the roof repair would be continuous from 9am to 9pm. The staff were not prepared and did not even know what to do to help us find another room at another hotel.
Phyllis
Stayed 2 nights in Oct 2023
Response from Fairfield Champaign on 7 Nov,2023
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
8/10 Good
Verified traveller
Travelled with family
10 Oct,2023
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 1 night in Oct 2023
Response from Fairfield Chamapign on 7 Nov,2023
We appreciate you taking the time to share your feedback.We hope to welcome you again soon.
The shower was dirty with hair in it !!! There was ppl above making noise all night couldn’t get a rested night!!!
Warren
Stayed 1 night in Oct 2023
Response from Fairfield Champaign on 7 Nov,2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and bathroom areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
The room had a strong smell of some sort of cleaning supply. I did see a lot of dust around the lamp and plug-in cords. The bed was pretty comfortable.
I wanted a room away from crowds. And was placed next to the front entry and dining area. The tub had stains that look like dirt. Room was extra small. Cabnet was off the hinges and tge door would not close correctly. Cost of my room over valued. Not happy.