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Reviews of Hyatt Place Champaign-Urbana

3.5 out of 5
Hyatt Place Champaign-Urbana
217 N Neil St, Champaign, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1006 reviews" "
Rating 8 - Good. 242 out of 1006 reviews" "
Rating 6 - Okay. 63 out of 1006 reviews" "
Rating 4 - Poor. 29 out of 1006 reviews" "
Rating 2 - Terrible. 32 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 3 nights in Feb 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free EV charging!!
Stayed 2 nights in May 2024

10/10 Excellent

JUANITA

Stayed 1 night in Apr 2024

8/10 Good

Uppili, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristen

Stayed 1 night in Apr 2024

8/10 Good

Justin

Business traveller
The rook type I booked through Expedia was not available but the guy that checked me in was hospitable and handled it well.
Stayed 1 night in Apr 2024

6/10 Okay

steven

Travelled with partner
Liked: Staff & service
Good location
Stayed 1 night in Apr 2024

10/10 Excellent

kailey

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Tariq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Nora, Roscoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the room layout with a sectional at one end so one person can watch tv while the other rests. We stay here a few times a year to visit family. Loved the access to the lounge next door. The breakfast buffet is very good. Our favorite gravy for the biscuits!
Stayed 1 night in Mar 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, breakfast, attached bar is awesome. Great neighborhood.
Stayed 2 nights in Apr 2024

10/10 Excellent

Atul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property at a great location
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, staff was pleasant. Clean room, comfortable bed. Area is perfect for walking around and enjoying the town.
Stayed 1 night in Mar 2024

10/10 Excellent

Faye

Travelled with group
Liked: Amenities
Everything was great
Stayed 1 night in Mar 2024

6/10 Okay

Young, Bowie

Stayed 1 night in Mar 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 8 nights in Mar 2024
Response from Aisha on 19 Mar,2024
Thank you for your review!

2/10 Terrible

Robert

Stayed 1 night in Mar 2024

8/10 Good

grzegorz

Stayed 1 night in Mar 2024

2/10 Terrible

Abdulkarim

Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about our stay but the bathroom needs a little TLC!! The bathroom door needs to be updated and replaced. The shower head needs to be replaced. Otherwise it was an amazing stay!!
Stayed 1 night in Mar 2024
Response from Aisha Rogers on 12 Mar,2024
Thank you for your review!

10/10 Excellent

Graciela

Stayed 2 nights in Mar 2024

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 1 night in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
Thank you for your review!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
Thank you for your review!

10/10 Excellent

Mark

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aisha on 19 Mar,2024
Thank you for your review!

8/10 Good

Rosana

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Aisha on 19 Mar,2024
Thank you for your review!

10/10 Excellent

Yuki

Stayed 1 night in Feb 2024

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was quick and friendly.
Stayed 1 night in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
Thank you for your review!

6/10 Okay

Lehan

Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk didn’t have our rooms ready even though we arrived an hour past our 3 pm checkin time. Ww didn’t get housekeeping during out stay.
Stayed 2 nights in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
We do apologize for the inconvenience that this may have caused you. Thank you for letting us know.

8/10 Good

Michael

Liked: Cleanliness
Disliked: Amenities
Nothing
Response from Aisha Rogers on 12 Mar,2024
Thank you for your review!

6/10 Okay

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our only issue was our toilet would not flush. We called maintenance and they fixed it temporarily but, then it was back to not working. Paying $600 for two nights, I expect the toilet to be working. Going to the lobby when we had to use the restroom was not ideal.
Stayed 2 nights in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
We do apologize for this situation. We have worked diligently with our maintenance team to making sure we have one of them always being on call and checking each room bathrooms.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
Thank you for your review!

6/10 Okay

Sarah

Travelled with family
Disliked: Amenities
Receptionist was extremely rude at check in, pool hasn’t been available for the past year, refrigerator didn’t work, hair dryer didn’t work, both were replaced quickly though and maintenance crew very friendly. Area around hotel had plenty of options for dining and entertainment within walking distance
Stayed 2 nights in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
We do apologize for the inconvenience this has made for you and others. We do have it posted on all website portals we use that our swimming pool is down.I do apologize for the items stated was not in working order when you came to stay with us.

10/10 Excellent

David B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating in getting adjoining rooms that were clean, comfortable and well appointed. The breakfast buffet offered a good selection of items. We will book there again in the future.
Stayed 1 night in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
Thank you for your review!

2/10 Terrible

Teresa

Stayed 1 night in Feb 2024

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
Thank you for your review!

6/10 Okay

Deanna

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
Thank you for your review!

4/10 Poor

Berka

Liked: Cleanliness, room comfort
Heat was not working and also tv
Stayed 1 night in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
We do apologize for things not working in your room. We took a look into this situation and made changes.

8/10 Good

Kenneth

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
Thank you for your review!

10/10 Excellent

Cary

Stayed 1 night in Feb 2024

10/10 Excellent

Maria, Chicago

Stayed 1 night in Feb 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Aisha Rogers on 12 Mar,2024
Thank you for your review!

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent staff
Comforter room. This is my go to location in Champaign IL. Staff are excellent and accommodating. Breakfast is satisfactory. Great location near restaurants and university.
Stayed 4 nights in Feb 2024
Response from Aisha Rogers on 8 Feb,2024
Thank you so much for your review! If you need anything during your stay please let us know.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Aisha Rogers on 7 Feb,2024
Thank you for your review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable beds, easy parking in hotel garage. Hotel staff was accommodating and nice. A variety of restaurants nearby. Upscale cocktail bar attached to hotel.
Stayed 1 night in Feb 2024
Response from Aisha Rogers on 6 Feb,2024
Thank you for your review!

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very easy to check in and the room was super comfortable
Stayed 1 night in Feb 2024
Response from Aisha Rogers on 6 Feb,2024
Thank you for your review!

4/10 Poor

Melissa

Disliked: Room comfort
Stayed 2 nights in Feb 2024
Response from Aisha Rogers on 6 Feb,2024
We are so sorry you didn't enjoy your stay. Please give us another chance to make it right for you.

6/10 Okay

David

Business traveller
Disliked: Amenities
The in room food options are horrible. Popcorn, Hummus, is not what people crave after a long day. Specialty cocktails are double the price of anywhere else.
Stayed 1 night in Feb 2024
Response from Aisha Rogers on 6 Feb,2024
We do apologize. We have a bar that is connected to the hotel. We will try our best to make a better menu.