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Reviews of TownePlace Suites by Marriott Champaign Urbana/Campustown

3 out of 5
TownePlace Suites by Marriott Champaign Urbana/Campustown
603 South Sixth Street, Champaign, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 306 out of 522 reviews" "
Rating 8 - Good. 147 out of 522 reviews" "
Rating 6 - Okay. 34 out of 522 reviews" "
Rating 4 - Poor. 16 out of 522 reviews" "
Rating 2 - Terrible. 19 out of 522 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Debabrata

Travelled with family
The property is right in the campustown which makes it very easy to access. However, the service is average. They promised to clean the room every 3rd day but they didn't service the room only once in 11 days despite making requests.
Stayed 11 nights in Apr 2024
Response from Jena - Assistant General Manager on 6 May,2024
Thank you for providing your feedback, I have shared this with our Housekeeping Leadership Team.

6/10 Okay

Peter

Travelled with partner
Nothing special. The location is good if you want to be central, but therefore also quite noisy. Hotel itself could use some updating (pool was closed, fire alarm went off in the middle of the night for no reason) and cleaning (room and common areas). But at the same time its not horrible.
Stayed 3 nights in Apr 2024
Response from Jena - Assistant General Manager on 29 Apr,2024
Dear Peter, Thank you for providing your feedback, I apologize for the inconvenience, we hope to restore your faith back into TownePlace Suites by Marriott.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jena - Assistant General Manager on 30 Apr,2024
Thank you for the 5 Star Review, we look forward to accommodating your next stay!

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Drove 2.5 hours from Chicago only to be told they had overbooked, and could not honor the reservation I had made a few days prior. The guy staffing the front desk at least made a few calls to get me another hotel (albeit one that was a step down in quality), but completely unacceptable that my reservation was cancelled.
Stayed 1 night in Apr 2024
Response from Jena - Assistant General Manager on 13 Apr,2024
Dear Ryan, Thank you for providing your feedback, I have shared your feedback with our General Manager.

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jena - Assistant General Manager on 5 Apr,2024
Thank you for the 5 Star review, we look forward to seeing you again.

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Jena - Assistant General Manager on 11 Feb,2024
Thank you for providing your feedback, we look forward to accommodating your next stay with us.

6/10 Okay

TAEHEE

Stayed 5 nights in Jan 2024
Response from Jena - Assistant General Manager on 25 Mar,2024
Thank you for sharing your feedback, we apologize for falling short on meeting your expectations,

8/10 Good

Yiming

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 2 nights in Jan 2024
Response from Jena - Assistant General Manager on 30 Jan,2024
Thank you for providing your feedback!

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Jena - Assistant General Manager on 22 Jan,2024
Thank you, Sheri, for the 5 STAR review, we look forward to accommodating your next stay.

8/10 Good

Holly

Liked: Cleanliness, property conditions & facilities
Response from Jena - Assistant General Manager on 30 Jan,2024
Thank you for providing your feedback!

10/10 Excellent

Madelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Jena - Assistant General Manager on 9 Dec,2023
Thank you, Madelene, we look forward to seeing you again.

6/10 Okay

Jodi

Stayed 1 night in Nov 2023
Response from Jena - Assistant General Manager on 18 Dec,2023
Thank you for your feedback!

10/10 Excellent

Marianela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Nov 2023
Response from Jena - Assistant General Manager on 26 Nov,2023
Thank you for the 5 Star review!

2/10 Terrible

Ioannis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are dingy and dirty. Even though the place is renovated, it's in bad condition. I am not sure how they managed that. The A/C was broken and making an annoying sound, which did not let me sleep all night. The staff is not friendly and accommodating at all
Stayed 2 nights in Nov 2023
Response from Jena - Assistant General Manager on 16 Nov,2023
Dear Loannis, thank you for providing your feedback, we have shared your feedback with our leadership team.

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a basketball game at Illinois- easy walk from Amtrak station and to State Farm Center- hotel is in campus town with plenty of food and drink options.
Stayed 1 night in Nov 2023
Response from Jena - Assistant General Manager on 16 Nov,2023
Thank you for providing your feedback, we look forward to accommodating your next stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Campustown right on Campus!
Stayed 1 night in Oct 2023
Response from Jena - Assistant General Manager on 31 Oct,2023
Dear David, Thank you for the 5 Star review, we look forward to accommodating you for all your future travels.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to campus. Nice breakfast. Comfortable room with good space and outfitted well with storage and seating. Parking easy.
Stayed 3 nights in Oct 2023
Response from Jena - Assistant General Manager on 27 Oct,2023
Dear Colleen, Thank you for providing your feedback, we look forward accommodating your next stay with us.

10/10 Excellent

Marlese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly convenient to University. Very comfortable room, set up well for longer stay. The pool is perfectly heated and doesn't reek of chlorine--so hard to get myself to get out. Parking is a little tricky, but once you figure it out, easy peasy. Staff was polite, professional and accommodating. If our kid goes to college here, this going to be our visit spot.
Stayed 1 night in Oct 2023
Response from Jena - Assistant General Manager on 24 Oct,2023
Thank you, Marlese, we appreciate your feedback, and appreciate the 5-star review. We look forward to accommodating you in the future!

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Jena - Assistant General Manager on 31 Oct,2023
Dear John, Thank you for your 5 Star review, we appreciate your feedback and look forward to accommodating your next stay.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place to stay when visiting the University of Illinois campus. Upon checking in, my daughter was given a small gift bag for her campus tour--so thoughtful! The room's amenities are wonderful--fridge, microwave, stove top, and a dining table and chairs. Just a perfect stay for the night!
Stayed 1 night in Oct 2023

8/10 Good

Suhee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jena - Assistant General Manager on 4 Nov,2023
Dear Suhee, Thank you for providing your feedback. We look forward to your next stay!

10/10 Excellent

STACIA, Rockton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to visit the University of Illinois!! Off-street parking....although it's $7/day. Clean, safe, fun colors/decor. Definitely recommend!!
Stayed 1 night in Sep 2023
Response from Jena - Assistant General Manager on 9 Oct,2023
Thank you for the 5 Star review. I am delighted you enjoyed your stay. We look forward to accommodating your next stay.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
right in camputown and easily accessible for anyone visiting U of I
Stayed 2 nights in Sep 2023
Response from Jena - Assistant General Manager on 26 Sept,2023
Thank you for the 5 Star Review. We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Christine

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Jena - Assistant General Manager on 24 Sept,2023
Thank you for the 5 Star Review, we look forward to seeing you again.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very clean, great parking!
Stayed 1 night in Sep 2023
Response from Jena - Assistant General Manager on 18 Sept,2023
Thank you, Brian, for your 10-10 Star Review. I am delighted to hear we provided the Hospitality we strive to deliver. We look forward to your next stay with us.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a great location, pricey but it was a football game weekend. The logistics of the parking and getting luggage to and from room is cumbersome.
Stayed 2 nights in Sep 2023
Response from Jena - Assistant General Manager on 5 Sept,2023
Thank you for providing your feedback, we look forward to welcoming you again.

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Personnel working for the hotel were great. First room we had the carpet was wet, not just a little area but the entire carpet was wet. The A/C unit stated the room was 75 degrees. Was moved into a double queen from a king, much nicer room the only problem it took over 24 hours for the room temp to drop below 72 from 75 then the room stared to cool and get comfortable. The internet said ample parking and pet friendly, nothing about the fees that were charged $7 dallors a night for parking and $100 pet fee
Stayed 3 nights in Aug 2023
Response from Jena - Assistant General Manager on 29 Aug,2023
Thank you for providing your feedback on your most recent stay, we apologize for falling short on meeting your expectations, I have sent you a follow up E-mail.

2/10 Terrible

Juliann

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Jena - Assistant General Manager on 15 Aug,2023
Thank you Juliann for your feedback

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in a comfy suite in the middle of campustown
This is a great facility, with a terrific location. The desk help was superb. Really appreciated the hot breakfast, store, and laundry
Stayed 5 nights in Jul 2023
Response from Jena - Assistant General Manager on 2 Aug,2023
Thank you Elizabeth for your feedback on your most recent stay. I am delighted to hear we have provided the hospitality we strive to deliver. We look forward ti accommodating your next stay with us.

6/10 Okay

Rhonda

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Jena - Assistant General Manager on 1 Aug,2023
Good evening, Rhonda, thank you for providing your feedback on your most recent stay!

4/10 Poor

Geoffrey

Stayed 1 night in Jul 2023
Response from Jena - Assistant General Manager on 17 Jul,2023
Thank you for providing your feedback.

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Big clean rooms with small kitchen
Stayed 1 night in Jun 2023
Response from Jena - Assistant General Manager on 2 Jul,2023
Thank you for the 5 Star Review! We are delighted to hear we have provided the hospitality we strive to deliver.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and on campus
This is probably the best hotel in the Champaign area and has the best location, right in the heart of campus. It is new, clean, rooms are spacious, staff is great.
Stayed 1 night in Jun 2023
Response from Jena - Assistant General Manager on 6 Jun,2023
Thank you for providing your feedback on your most recent stay, I am delighted to hear we provided the hospitality we strive to deliver. We look forward to accommodating you in the future.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, room comfort
Hotel feels a little dated.
Stayed 2 nights in Jun 2023
Response from Jena - Assistant General Manager on 6 Jun,2023
Thank you for providing your feedback, we look forward to accommodating all your traveling needs as they arise.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Jena - Assistant General Manager on 16 May,2023
Thank you for taking the time to rate your experience during your most recent stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very welcoming and helpful. Room clean and comfortable.,would stay here again.
Stayed 1 night in Apr 2023
Response from Jena - Assistant General Manager on 19 Apr,2023
Thank you, we are delighted to hear we have provided the hospitality we strive to deliver. Your feedback will be shared with our team. We hope to accommodate you again soon.

4/10 Poor

yu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Jena - Assistant General Manager on 5 May,2023
Thank you for providing your feedback. I apologize for not meeting your expectations. I have shared your feedback with our leadership team.

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jena - Assistant General Manager on 11 Apr,2023
Thank you for taking the time to provide your feedback on your most recent stay.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, and helpful. Facilities are convenient. In a great location. There were some hiccups with the room not being cleaned frequently enough, which were resolved. Make sure you tell them how frequently you want your room cleaned if staying for more than 3-4 days. I recommend this hotel. It is where I stay whenever I come to Urbana-Champaign.
Stayed 15 nights in Mar 2023
Response from Jena - Assistant General Manager on 19 Mar,2023
Thank you for providing your feedback on your most recent stay. I am delighted to hear we have provided the hospitality we strive to deliver. We look forward to accommodating you again in the future.

8/10 Good

XIANYI

Stayed 3 nights in Feb 2023
Response from Jena - Assistant General Manager on 19 Mar,2023
Thank you for providing your feedback.

10/10 Excellent

Drew

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5*
Response from Jena - Assistant General Manager on 13 Feb,2023
Thank you for providing your feedback, I am delighted to hear we have provided the hospitality we strive to deliver. We look forward to your next stay with us.

2/10 Terrible

Steven

6/10 Okay

nagarajan

Travelled with group
Liked: Amenities
We got a late check in and got the reserved room. But it was a handicapped enabled room and thus the bath tub was missing that made the whole bathroom became wet with water when anyone of us taking bath. We did not need the handicap room but looked like that was the only one they had probably. Otherwise, a good property and I have stayed in the past few times as well.
Response from Jena - Assistant General Manager on 7 Jan,2023
Thank you for providing your feedback on your most recent stay.

10/10 Excellent

Heather R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was just an overnight but everything was clean & the service was great. We really enjoyed the warm salt water pool.
Response from Jena - Assistant General Manager on 30 Nov,2022
Thank you for providing your feedback, we are delighted to hear you enjoyed our heated saltwater pool. We look forward to your return.

10/10 Excellent

Rachel, Chicago

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay
Response from Jena - Assistant General Manager on 30 Nov,2022
Thank you for providing your feedback, I am delighted to hear we provided the hospitality we strive to deliver.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice rooms. Very friendly staff. Good breakfast too.
Stayed 1 night in Nov 2022
Response from Jena - Assistant General Manager on 30 Nov,2022
Thank you for providing your feedback, we look forward to your return.

8/10 Good

Michael A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on campus
I paid for parking and asked about checking out of the garage after we finished our campus visit. They said yes and charged me $7 to park. When I went to exit the garage, the key would not work and there was no call box. I had to pay a $25 lost ticket fee to get out of the garage.
Stayed 1 night in Oct 2022
Response from Jena - Assistant General Manager on 11 Nov,2022
Good morning, Thank you for providing feedback regarding your stay.I do apologize about the Parking issues. I will be glad to refund your parking on the reservation.

8/10 Good

Kia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Nicole

Stayed 2 nights in Oct 2022

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022