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Reviews of Citadines South Chengdu

4 out of 5
Citadines South Chengdu
No 88 Tianfu 3rd Street, Icon Genesis Plaza Tower 5, Hi-tech Indu, Chengdu, Sichuan

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 72 reviews" "
Rating 8 - Good. 24 out of 72 reviews" "
Rating 6 - Okay. 5 out of 72 reviews" "
Rating 4 - Poor. 1 out of 72 reviews" "
Rating 2 - Terrible. 2 out of 72 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

LaBoay

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast/lunch. Open for long hours so you can go early or around noon. Large variety of food items to choose from. Staff friendly and professional. Great location. I got off the train from the airport, and the hotel was just a short walk after getting off the rail .
Stayed 7 nights in Aug 2023
Response from Citadines South ChengDu on 16 Oct,2023
Dear guests, thank you for your stay in Chengdu Citadines Chengnan Apartment Hotel and your meticulous evaluation, your satisfaction is our greatest pursuit, your praise is our greatest encouragement, all the staff of Citadines welcome you to stay again. Thank you again and have a nice life

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was located in a fantastic location. Easy to walk to shops. The staff were wonderful to talk too. Very froendlt and helpful. The accommodation was very spacious with good facilities.
Stayed 4 nights in Oct 2019
Response from Ian on 19 Oct,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

2/10 Terrible

Janene

Disliked: Staff & service
The service was appalling, couldn’t help with anything at all. Couldn’t help us book cars or tours. We booked taxis to go to airport they didn’t show up. Worst service we have had in China. Everywhere Elise the service has been brilliant. Don’t stay here!
Stayed 1 night in Oct 2019
Response from Ian on 26 Oct,2019
Dear Guest, Thanks for staying with us at Citadines South Chengdu and sharing your valuable comment. We are glad to know that you had a very good experience overall, and we also noticed there are something we could do better. We appreciate your feedback as this is our best resource for improving our facilities and service. Thank you once again and look forward to welcoming you in the near future.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Cleanliness should be improve
Need to improve on cleanliness.The room and washroom totally never sweep.
Stayed 4 nights in Sep 2019
Response from Ian on 19 Oct,2019
Dear Guest, Thanks for staying with us at Citadines South Chengdu and sharing your valuable comment. We are glad to know that you had a very good experience overall, and we also noticed there are something we could do better. We appreciate your feedback as this is our best resource for improving our facilities and service. Thank you once again and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, modern and close to the subway station. The staff were friendly and helpful, dealing with multiple nationalities during our stay. Breakfast was tasty and offered a good selection of dishes.
Stayed 7 nights in Aug 2019
Response from Ian on 31 Aug,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top service
Great service, after 22 years in China this is the best hotel service I have found
Stayed 3 nights in Jun 2019
Response from Ian on 1 Aug,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great location not far from the subway line. The apartment was very spacious and comfortable for a family of 4 with two teenagers. Highly recommend.
Stayed 3 nights in May 2019
Response from Jerry on 5 Jun,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

8/10 Good

Lai Sheung Sita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel. At the front desk ,Daisy, Yuoki and Mia are very helpful and very friendly. Location very convenience, close to subway. And many good restaurants around.
Stayed 4 nights in Apr 2019
Response from Paul on 13 Jun,2019
Dear guest, Thank you for staying at Citadines South Chengdu . We are pleased to know that you were satisfied with our service ,Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018
Response from DAISY on 28 Dec,2018
尊敬的客人， 非常感谢您入住成都馨乐庭城南服务公寓并抽出宝贵的时间对我们进行点评。我们重视每一位宾客的反馈，您的意见是我们改进和完善工作的重要依据。 衷心希望在不久的将来能迎接您的再次入住，见证我们的进步与提高。成都馨乐庭城南服务公寓祝您出行顺利！

8/10 Good

Chee Seong

Liked: Staff & service
Stayed 2 nights in Dec 2018
Response from Ian on 21 Dec,2018
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, clean, comfortable and very helpfull staff!
Stayed 1 night in Nov 2018
Response from Ian on 21 Dec,2018
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

6/10 Okay

Eileen, Singapore

Liked: Cleanliness
Disliked: Staff & service
Had requested for high floor but did not get it. Staff were not very friendly.
Stayed 6 nights in Oct 2018
Response from Tiffany on 23 Nov,2018
Dear Guest, Thanks for staying with us at Citadines South Chengdu and sharing your valuable comment. We are glad to know that you had a very good experience overall, and we also noticed there are something we could do better. We appreciate your feedback as this is our best resource for improving our facilities and service. Thank you once again and look forward to welcoming you in the near future.

10/10 Excellent

Yanzheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality of service
Very very clean hotel and very good breakfast, services are excellent. We love this hotel is much
Stayed 3 nights in Oct 2018
Response from Tiffany on 23 Nov,2018
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, clean and comfortable stay
The hotel is spacious, clean and comfortable. Suitable for family.
Stayed 1 night in Oct 2018
Response from Ian Wang on 26 Oct,2018
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Ian Wang on 24 Sept,2018
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They did not refund to me the security deposit of Chinese yuan of 300. I am in the process to claim it back. It is difficult.
Stayed 3 nights in May 2018
Response from Paul Yang on 8 Jun,2018
Dear guest, thank you for your comments. recently we found that the bank cannot refund the in time after we made some Pre-authorization void. we have forced the bank to do it manually. Please do not worry.The deposit will be back to your card when they finish the operation and send the voiding to the issuing bank. Sorry for the inconvenience this has caused.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chengdu Excursion
It was further than I realized from the things we wanted to see. This location was a nice area though and felt very safe.
Response from Ian on 17 Apr,2018
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

8/10 Good

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good find
A nice place to stay which is in close touch to transport so very easy to get around , many nice places to eat and close by too
Stayed 3 nights in Feb 2018
Response from Ian on 17 Apr,2018
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The service was good and the rom was clean. There are some other type of business in the same building utilizing the front desk services so the staffs were a bit of overwhelmed. Otherwise perfect.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip to the airport.
Taste of Chengdu downtown without being downtown. Clean and very modern. Kitchenette was a nice addition.
Stayed 1 night in Jan 2018
Response from vivi on 31 Jan,2018
Dear guest, Thank you for staying at Citadines South Chengdu . We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Hinna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with modern facilities close to metro
A very comfortable apartment/hotel with great views of the business district. Short distance from metro making it very easy to travel into central Chengdu. Hotel staff were very accommodating and helpful. All the facilities were in very good condition with a modern feel. Breakfast offered a good selection and the hotel transfers were very easy to arrange.
Stayed 3 nights in Nov 2017
Response from Ian Wang on 26 Dec,2017
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Dan, Springfield MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in the Wohuo District
Spent 6 Days total at Citadean, overall I’d rate a 5 out of 5. Located in Wohuo District close to the Global Center and Airport. Room was a single Queen, super clean and attendent staff very friendly. Breakfast served everyday on second floor, eggs, dumplings, and a simple variety of staples. Coffee was hot! Parking was fast and easy with vouchers so I did not have to pay for parking. Took about 40 minutes to get to people’s park by cab.
Stayed 6 nights in Nov 2017
Response from Ian Wang on 30 Nov,2017
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location. please update your hotel address and telephone number as google search show somerset hotel contact details only.
Stayed 1 night in Oct 2017
Response from Ian Wang on 31 Oct,2017
Dear Guest, Thanks for staying with us at Citadines South Chengdu and sharing your valuable comment. We are glad to know that you had a very good experience overall, and we also noticed there are something we could do better. We appreciate your feedback as this is our best resource for improving our facilities and service. Thank you once again and look forward to welcoming you in the near future.

10/10 Excellent

Lety, McAllen, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect suite for families and business travelers
We loved our hotel, it was a large 2 room apartment with everything you need, kitchen is fully equipped, although I only used coffee maker, washing/dryer in room, which came handy as we are a family of five. Nice restaurant that our family loved on the building, Maan caffee, waffles, sandwiches and other confort foods. Staff super helpful and they try their best to speak in English, not all of them do, but will make an effort to talk and help.
Stayed 2 nights in Jul 2017
Response from Janine Zhou on 21 Aug,2017
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

8/10 Good

A, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights, very comfortable and good location for getting about. Room clean and good facilities for cooking. Staff always happy to answer questions about what to do in chengdu. Great!
Stayed 5 nights in Jun 2017
Response from Ian Wang on 11 Jul,2017
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

8/10 Good

Steve, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in the middle of Cheng Du Software park
It's a very cosy place to stay, out of the bustling city of Cheng Du. In particular, the reception Ms. Janine is extremely helpful in my check in and check out. An extraordinary experience which i encounter for my stay.
Response from Tina on 7 Jun,2017
Dear guest, Thank you for staying at Citadines South Chengdu during in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Lai Sheung Sita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenience..one thing not so happy is the neighbor was very loud, they talked the whole night

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Dec,2016
尊敬的宾客，感谢您入住成都馨乐庭城南服务公寓，您的肯定给予我们莫大的鼓舞。我们秉承雅诗阁品牌标准为客人提供优质的产品与服务。再次感谢您的支持并衷心期待您的下次光临！

10/10 Excellent

Philippe

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Citadines South Chengdu on 16 Oct,2023
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2021
Response from Paul on 2 Jun,2021
Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

SHUMEI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨。交通方便。
Stayed 3 nights in Dec 2019
Response from Jerry zhang on 25 Jan,2020
尊敬的宾客， 感谢您入住成都馨乐庭城南服务公寓。很荣幸我们给您留下了美好的印象。而您对我们的肯定也让我们倍感荣幸。我们期待着您的再次光临，让我们有更多的机会为您展示馨乐庭的高品质服务！

2/10 Terrible

LUO

这个酒店的停车服务实在不行，绑定了自动扣款，给了停车票也没用
Stayed 1 night in Nov 2019
Response from ian.wang on 15 Dec,2019
尊敬的宾客， 感谢您选择成都馨乐庭城南服务公寓，我们重视每一位客人分享的入住体验。在您入住期间所带来的不愉快，我们深表遗憾，并且已经和相关部门沟通。成都馨乐庭城南服务公寓将一如既往的追求更高品质的服务和更为优越的设施。 希望你的下次入住会有更为愉悦的体验。

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
バスタブがついているともっと良かった
Stayed 3 nights in Nov 2019
Response from Ian Wang on 29 Nov,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Some rooms have bathtubs, such as Studio Executive and 2-Bedroom Executive. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Ian on 27 Oct,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

8/10 Good

Chiu Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good
Stayed 2 nights in Oct 2019
Response from Ian on 26 Oct,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コインランドリーの使い方を丁寧に教えてもらいました。また無料でした。
Stayed 5 nights in Sep 2019
Response from Ian on 17 Oct,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

8/10 Good

HSI-YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Ian on 3 Sept,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Ian on 31 Aug,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Ian on 16 Aug,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

JIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店干净，整洁，适合全家旅行或者中长期商务停留。 楼下就是四川特色餐饮，推荐
Stayed 1 night in Jun 2019
Response from Jason on 14 Jun,2019
尊敬的宾客， 感谢您入住成都馨乐庭城南服务公寓，您的肯定给予我们莫大的鼓舞。我们秉承雅诗阁品牌标准为客人提供优质的产品与服务。再次感谢您的支持并衷心期待您的下次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
시타딘 사우스 청두 후기
숙소내부는 4인이상이 써도 될만큼 쾌적하고 넓었습니다. 1층 안내데스크에 계셨던 남자분께서 매우 친절하셨고 체크인부터 체크아웃까지 우리의 기분이나 좋은말씀들을 많이 해주셨다. 하지만 그 숙소에 머물 때 여성 안내원끄 택시를 한대 불러달라고 요청했으나 몇분이 지나도 아무 말이 없어서 언제오냐고 말씀을 드렸습니다. 하지만 5분뒤에 택시가 올것이라는 말과는 달리 15분이 지나도 오지않았고, 다시한번 나는 빨리가야하니 부탁드린다고 말씀 드렸으나 귀찮다는식의 반응을 보여 결국 40분을 넘게 기다린후 약속시간이 늦어 택시 취소를 하고 밖에나가서 따로 잡았습니다. 단순히 택시가 안와서 화난것이아니고 안내원의 태도가 불편했습니다. 또한 차가 많이 다니는곳에 위치해있어서 경적소리가 많이나서 시끄러웠던 점을 제외하고는 아주 만족스러운 호텔생활이었습니다!
Stayed 10 nights in May 2019
Response from Jason on 14 Jun,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

8/10 Good

MEI YUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Jerry on 4 Jun,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Ming yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超級喜歡這飯店
Stayed 3 nights in May 2019
Response from Jason on 14 Jun,2019
尊敬的宾客， 感谢您入住成都馨乐庭城南服务公寓。很荣幸我们给您留下了美好的印象。而您对我们的肯定也让我们倍感荣幸。我们期待着您的再次光临，让我们有更多的机会为您展示馨乐庭的高品质服务！

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Mooi ruim appartement met luxe badkamers. Ligging handig als je met de auto komt. Metro richting centrum naast het hotel. Aantal substantiële minpunten: -appartement was helemaal niet goed schoon! Hier en daar stoffig, broodkruimels overal op de bank....bad/wc waren wel schoon. -ontbijt is gewoon slecht, zowel westers als Chinese buffet. Veel vieze producten, slechte en koude koffie.... -parkeren is - in tegenstelling tot wat er op Expedia vermeld staat - niet gratis!! Eerste uur 8 Yuan, uren daarna 3 Yuan per uur. -had dit hotel gekozen mede vanwege het (volgens Expedia filter) aanwezige zwembad. Dit blijkt echter per 1 januari 2019 gesloten te zijn...
Stayed 1 night in May 2019
Response from Paul on 10 May,2019
Dear Anonymous, Thank you for staying with us at Citadines South Chengdu and sharing your valuable comment. we apologize for confusing parking regulation on the website ,also we have focused on improving the breakfast quality. Feedback as this is our best resource for improving our facilities and service. Thank you once again and look forward to welcoming you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務工作
房間OK，服務OK，地點也算OK
Stayed 2 nights in Mar 2019
Response from Ian Wang on 27 May,2019
尊敬的宾客， 感谢您入住成都馨乐庭城南服务公寓。很荣幸我们给您留下了美好的印象。而您对我们的肯定也让我们倍感荣幸。我们期待着您的再次光临，让我们有更多的机会为您展示馨乐庭的高品质服务

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
ホテル環境は快適。中国語ができない身には、フロント対応は、いまひとつという感じ。
出張で5泊利用（デラックス スタジオ クイーンベッド 1 台 専用バスルーム）。 勤務場所は、世豪広場内。HOTELS. COMの地図で見ると、１ｋｍもない徒歩圏と思われたが、実際に２．５ｋｍ以上あった。その他の地図サイトでの確認が必要と痛感。 フロントは、英語ができるスタッフは少ない感じがした。 クレジットカードでの精算時に、元建てではなく、円建ての金額にてサインを求めてきた。レートが悪くなると思われるので、サイン時は確認が必要。 コインランドリーは２Fの朝食場の横にあり、無料で利用可能。洗剤も置いてある。 但し、操作方法に手間取る。特に乾燥時間は最初に表記された時間より短めに仕上がる場合もあり、戸惑う場合も。 朝食は、種類は限られているものの、サラダ、温野菜、麺、卵、肉、炒飯、パン、ヨーグルト、シリアルなど揃っている。メニューは日替わりになっており、味もおいしい。 シャワーも温水がきちんと出る。 キッチンもあり、ポット、電子レンジ、冷蔵庫、箸、スプーン、食器などを使用。 部屋の収納スペースは十分。
Stayed 5 nights in Mar 2019
Response from Paul on 10 May,2019
Dear Guest, Thanks for staying with us at Citadines South Chengdu and sharing your valuable comment. we noticed there are something we could do better. We appreciate your feedback as this is our best resource for improving our facilities and service. Thank you once again and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good services, rooms, locations, especially the location.
Stayed 4 nights in Mar 2019
Response from Ian on 30 Mar,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
非常適合體驗成都生活的飯店，服務很親切。
Stayed 2 nights in Jan 2019
Response from Ian Wang on 23 Jan,2019
Dear guest, Thank you for staying at Citadines South Chengdu during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.