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I am appalled!!! We walked into the 2 rooms we booked and the bathroom floor and the inside of the fridge were covered in black mold! My son is very allergic! When we told the desk staff (only person there) about how dirty the rooms were he said he would switch it for a cost. We left the hotel and stayed somewhere else.Hotel.com said I couldn’t get a refund, even though the pictures on your site for this hotel are False! This is false advertising and I want my money back! The beds even looked like they had been slept in.
Stephen
Stayed 2 nights in Mar 2019
Response from taywin on 14 Mar,2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
8/10 Good
gerry, melbourne
26 Jun,2017
Liked: Cleanliness, staff & service, room comfort
Good area a little distance from the night life bu
The view was beautiful. You woke up to the hills. I will go there again.
gerry
Stayed 9 nights in Jun 2017
Response from taywin on 30 Jun,2017
Thank you for hotel review to us. We hope to improve services in the future to make it even better. So ready to welcome you and to everyone traveling to Chiang Mai. taywin
Hotel good location ! Staff only security ? Room very dirty. What you pay is What you get !
Nina
8/10 Good
Shine, Taiwan
18 Jul,2016
Liked: Room comfort
Disliked: Cleanliness
It's ok to try
It's very hard to find this hotel because there's no sign, even the local driver couldn't find it. There's not service for this hotel. But the room is very BIG and bright with big French window. Room itself is adorable but there's ants in my room. It's far away from the main area and it's not a pleasure to walk on the street. The price is ok, I found a better location hotel in the old city with lower price. I would to say this hotel is design for the people wants to stay in the room all day. They only provide 2 bottles of water per stay and not refill, no fridge in the room.
Shine
Response from General Manager on 28 Aug,2016
Dear Mr. Shine
Thanks for the advice and feedback . The hotel, which will lead to improvements in service . And the opportunity to come here .
Booked this room because the pictures looked appealing. But the pictures are very very old. The place is a disaster. Everything is run down and black mold in the whole bathroom. The sheets are Not like the pictures, they are brown, unwashed and smelled hair grease. Changing sheets for every guest is a must but this place don't do this. Unbelievable!! How can they even run this place ??!!
Not good at cleaning up on the floor and at the lobby. Bed is comfy.
Verified traveller
Stayed 1 night in Sep 2017
Response from taywin Manager on 11 Sept,2017
Thank you for hotel review to us. We hope to improve services in the future to make it even better. So ready to welcome you and to everyone traveling to Chiang Mai. taywin
Zimmer hat die eigenen Anforderungen erfüllt, ich fühlte mich wohl und preiswert untergebracht.
Sauberkeit könnte besser sein und muffiger Geruch im Bad wegen Waschbecken aus Holz, aber nichts ekelhaftes. Busstation nach Chiang Dao und/oder Pai 2 Minuten entfernt.
Thanks for hotel review to us. We hope to improve services in the future to make it even better. So ready to welcome you and to everyone traveling to Chiang Mai we love you to stay with us too !! taywin.
6/10 Okay
Verified traveller
18 Dec,2016
Disliked: Cleanliness
샤워커튼에 곰팡이가 가득 나무로 된 세면대도 불청결해보이고 위치나 외관은 괜찮지만 청결하지는 못하네요
Verified traveller
Response from taywin on 20 Dec,2016
Translate : The shower curtain is filled with mold. The wooden sink is also clean. The location and appearance are fine, but it is not clear.
8/10 Good
Verified traveller
5 Dec,2016
Disliked: Cleanliness, room comfort
Verified traveller
Response from General Manager on 14 Jan,2017
Thanks for hotel review to us. We hope to improve services in the future to make it even better. So ready to welcome you and to everyone traveling to Chiang Mai we love you to stay with us too !! taywin.
First, the receptionist(if it's a reception)serve so good! Then there's a elevator!! LoL! But we had a bad night the day we arrived. Because the bed dings are just like the song"it was all yellow", but you will abusolutely get what u have paid for, this price with so near to the city, it's really doing well.
Verified traveller
Response from General Manager on 28 Aug,2016
Thanks for the advice and feedback . The hotel, which will lead to improvements in service . And the opportunity to come here .
8/10 Good
Daniel
10 Jul,2016
Liked: Cleanliness, room comfort
Disliked: Staff & service
Very good for the Price!
We were very pleased with our stay. the hotel is located extremely well and is close to everything !
the room was simply and cleanly , very large and high ceilings .
we had a great balcony with good views , however, there was much noise from street cars (but that did not bother us).
air-conditioning was good but the wifi was really bad and we could not use it.
the room was in Really good condition but unfortunately there was a lot of ants.
The bed was large and extremely comfortable.
On the opposite side of the hotel is a kitchen that makes a great khao soi!!
We will recommend this hotel!
Daniel
Response from General Manager on 28 Aug,2016
Dear Mr. Daniel
Thanks for the advice and feedback . The hotel, which will lead to improvements in service . And the opportunity to come here .
Ein sehr sehr tolles Hotel man fühlt sich direkt wohl, die Zimmer sind sehr sauber und das Personal ist freundlich und hilfsbereit das einzige was mich gestört hat war das der Boden im Badezimmer nicht gefliest war
Gast
Response from taywin on 16 Jun,2016
Vielen Dank für die Beratung und Feedback.
Das Hotel, das zu Verbesserungen in Service führen wird. Und die Gelegenheit, hierher zu kommen.