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Reviews of The Chaya Resort And Spa Chiang Mai

4 out of 5
The Chaya Resort And Spa Chiang Mai
141 Suandok Road, T. Suthep, Chiang Mai, Chiang Mai

Reviews

8.4

Very good

Rating 10 - Excellent. 191 out of 372 reviews" "
Rating 8 - Good. 111 out of 372 reviews" "
Rating 6 - Okay. 37 out of 372 reviews" "
Rating 4 - Poor. 17 out of 372 reviews" "
Rating 2 - Terrible. 16 out of 372 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ray

Travelled with partner
Very friendly people, very clean, did have construction going on. Two negative things. Light above our door on the outside was out and the TV was only Black and White, the color was out
Stayed 3 nights in Mar 2024
Response from Michael on 10 Mar,2024
Dear Raymond , Thank you so much for staying with us and you remind us to pay more attention on the lights and TV . Will do the correction as soon as possible . Thank you so much and hope to see Ray very soon again .

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities
The staff is very friendly and helpful, the room was clean and spacious. Enjoyed watching the planes take off and the pool is very clean.
Stayed 3 nights in Feb 2024

6/10 Okay

Ryan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Our overall stay was good. I found the pictures on expedia to be misleading. This property has great potential, however, I found it to be a bit in disrepair for the pricing. The pool has broken tiles in the bottom and it wasn't clean until the last day of our trip. The Wifi in our rooms was terrible. We asked several times to be moved or come up with a different solution. They moved the router a bit closer to our rooms and it worked for about a night. After that we all relied on slow data. The grounds around the perimeter of the hotel are dirty and have old broken parts strewn about. We had booked the deluxe pool side room and we are thankful we did. Their standard rooms are located in what would best be described as a basement. your only view is a cement and tile wall from the pool. The staff was very nice and Michael did his best to be accommodating. He even tried to arrange some rental scooters for us so we wouldn't have to walk the 1.5km to the nearest ones. The scooter rental didn't work out because they wanted to bring them late and older ones than we had agreed to for the same price. If you don't plan to hang around the resort and want an affordable motel than this is a good option.
Stayed 3 nights in Feb 2024

6/10 Okay

Sothearos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The exterior and common areas outside of the pool are in need of a major facelift. But you also get what you pay for on $45/night. The wifi did not reach the room but this wasn't a big issue as we checked out the very next morning for a different hotel. The rooms are nice with some traditional Thai wood doors.

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Michael went above and beyond to help us get settled in and deal with some minor problems. The rooms were very clean, as was the pool. There are some areas of the resort that are being worked on but the hotel has a unique favor to it, as you will see in the room entry doors, the horse statue in the pool and room decor to name a few We (3 couples) all enjoyed are stay here and would definitely recommend it to travelers who don't need everything perfect but want clean rooms, a nice big pool and a great staff.
Stayed 1 night in Feb 2024
Response from Michael on 17 Feb,2024
Dear Patricia / Donald , Pamela / Chris and Laura / Steven , thank you so much for staying with us even though is only one night . All the staff are looking forward to your next trip soon , Angel always be with Laura and Michael . Thank you so much again and best regards to you all .

10/10 Excellent

Robert Franklin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful resort and we thoroughly enjoyed our stay here. The staff are excellent and always kind, polite, and courteous. Michael, especially, always asked us how we were doing greeted us when we were came to the front lobby. The hotel has a rustic, authentic, Lanna style charm and we were in a room with pool access. It was fantastic! The street had plenty of options to eat traditional Thai food and the walk to the main road, was only 5 minutes. It’s also walking distance to the trendy Nimman area and we thoroughly enjoyed our stay at The Chaya
Stayed 13 nights in Feb 2024

4/10 Poor

Darrel

Disliked: Property conditions & facilities
Not anywhere near nimman or university Next to airport and very loud all night
Stayed 1 night in Feb 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quiet and secluded location of the Chaya. The location is great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Quiet area but close to old town. Highly recommend!

8/10 Good

Anna, boulder

Liked: Cleanliness, staff & service
The staff and amenities were lovely.
Stayed 1 night in Jan 2024

6/10 Okay

Wafa

Liked: Cleanliness, staff & service
Disliked: Amenities
Will not return
Stayed 3 nights in Jan 2024
Response from Michael on 28 Jan,2024
Dear Wafa , so sorry for the inconvenience , we promise that we will improve ourself time to time . Please keep enjoying your trip in Thailand . Hope to see you again . Best regards to Wafa and your husband .

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bell boy Michael was an excellent help. We loved how friendly and helpful plus very entertaining he was. The location was hard to find once we were there it was very worthwhile. This location close to the hospital and university .There were temples to see close in walking distance and we would highly recommend it
Stayed 1 night in Jan 2024
Response from Michael on 29 Jan,2024
Dear Julie ,Diane , Paul and John , Thank you so much for staying with us and memorable stay . Michael and all the staff hope that all of you will be back soon . Best regards to all of you .

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Thaddeus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023

2/10 Terrible

Michel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally rip off …Do not get robbed like I did !
Payed for 7 nights and stayed one night. Management refused to reimburse one penny. Room was moldy and in the basement without windows. The bathroom drain was non functional and got flooded when you took a shower. View from website was dramatically different from what I had. Bait and switch strategy….wanted to charge extra to get what you see on website.
Disappointed
Floood from showing
Front of room
Was falling off
Stayed 7 nights in Jan 2024

10/10 Excellent

Kristy

Stayed 1 night in Jan 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUST STAY!!!! Staff is amazing!
We absolutely loved our 4 night stay at the Chaya! Michael and the staff made this trip spectacular - so great we came back to Chiang Mai for another 2 night stay. My husband and I are backpacking for our extended honeymoon and came into the trip with not a ton of plans for Chiang Mai. Michael and the staff helped us plan an excellent trip and went above and beyond for accommodating us by arranging motorbikes, bus and taxi services. They even gave us a really nice private room and decorated it special for us. The beds are extremely comfortable and breakfast was delicious. We love you Michael and staff! <3 Would come back to Chiang Mai just to stay here again!!!
Stayed 3 nights in Dec 2023
Response from Michael on 29 Jan,2024
Dear Kristy and Bob , Thank you so much for staying with us and many thanks for your reviews . Michael and all the staff are looking forward for your next trip to our Resort very soon .

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, comfortable rooms. The bathrooms had a shower and separate bath tub, though the positioning of the shower wet too much of the floor. The front desk host was very accommodating, friendly, and helpful. Enjoyed my stay very much.
Stayed 4 nights in Dec 2023
Response from Michael on 29 Jan,2024
Dear Sara and Ian , Thank you so much for staying with us and Michael hope that both of you had a memorable stay . Best regards to Sara and Ian and a late wishing happy birthday to Ian .

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Bad breakfast
Most disappointed was the breakfast. It was below standard for this typy of hotel. Food was cold and was not on food warmer. No selection of bread ni fruits ni cereal. Horrible
Stayed 7 nights in Dec 2023
Response from Michael on 9 Jan,2024
Dear Richard , Thank you so much for staying with us , We will pay more attention and improve our self to do better from your golden reviews . Hope to see Rich and Jeff again soon . Thank you again and best regards to Rich and Jeff .

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Chaya Resort and Spa
Absolutely stunning hotel. Room is big, bathroom is big. Extremely friendly staff. Michael went out of his way to make us feel at home and checked in on us the whole time. Our room went directly onto a private deck into the pool. Absolutely loved it
Stayed 4 nights in Dec 2023
Response from Michael on 9 Jan,2024
Dear Lauren and Cassie , Thank you so much for staying with us . Hope to see Lauren and Cassie again very soon and best regards to Lauren and Cassie .

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023

10/10 Excellent

Obaidullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Rooms
The staff are very friendly and helpful. Rooms are spacious, clean and nicely decorated. The bathrooms are large. The location is a little isolated, but not too far from the entertainment sites. Water pressure in the bathroom and internet connection can be improved
Stayed 2 nights in Dec 2023

8/10 Good

Fleur

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 9 nights in Dec 2023

10/10 Excellent

mohammed shahadat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, traditional and friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Leena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get to explore the area around the property, but the property overall was beautiful and the overnight staff was super helpful and friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Jess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and accommodating. The place is tranquil and a short walk to many food/ drink. If you are a walker, old town is a short 20-30minute walk with shops along the way! Everything you want to get to is a short 10-15 minute drive as well. Many tourists we ran into were saying their 4 star hotel is more of a 2 star, however it you stay at Chaya; It’s a perfect 4 star stay! Highly recommend!
Stayed 3 nights in Nov 2023

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very kind and they made our stay very enjoyable.
Stayed 5 nights in Nov 2023

10/10 Excellent

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older Thai style rooms but nice and spacious. Very friendly and helpful staff. And very big beautiful swimming pool.
Stayed 2 nights in Nov 2023

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Michael is an amazing host! Unmatched service!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this place! Already plan to go back! Huge outdoor pool, incredible service! Don Miguel aka Michael was incredibly helpful. He helped us with cheaper travel apps, fun locations to visit and is such an amazing person overall! He should get a serious raise! Everyone there is very hard working. The place is clean amd beautiful! I highly recommend this place. Great local restaurants also that are very cheap
Stayed 1 night in Nov 2023

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Dean

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff were amazing and always friendly and helpful. The maintenance staff were kind and were working around the clock but it looked as though they had limited equipment and finances to perform adequate duties. I feel if the property owners were to put a little more money into the place they would have an amazing property.
Stayed 6 nights in Oct 2023

10/10 Excellent

Noopur

Stayed 2 nights in Oct 2023

10/10 Excellent

Katherine

Stayed 5 nights in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, amenities
Excellent staff, great attention and service.
Stayed 1 night in Aug 2023
Response from Mild on 10 Sept,2023
Thank you for choosing our resort. Hope to see you again. Have a nice day :)

10/10 Excellent

Regan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport, not as far into the city as some other places! The staff was great and so helpful!
Stayed 2 nights in Jun 2023
Response from Mild on 2 Aug,2023
Thank you for choosing our resort. We are hope to see you again. Thank you ver much.

2/10 Terrible

Pradeepan

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst ever
Stayed 2 nights in May 2023

6/10 Okay

Alessa

Liked: Staff & service, amenities, property conditions & facilities
Great people but I had issues with my original which caused me to get a new room.
Stayed 1 night in May 2023

10/10 Excellent

Kao

Stayed 1 night in Mar 2023

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very spacious and clean. Bed is very big and comfy. Amazing customer service especially Michael! Our room is right in front of the pool, the pool area was nice & relaxing. The only thing I don't like about the hotel is that it is too close to the airport and the wifi there is not that good. Apart from that the hotel is a nice place to stay.
Response from Michael on 27 Mar,2023
Dear Paula , Thank you so much for staying with us , Hope to see you again soon . All the best to Paula and your family .

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
I stayed here first about 5 years ago and it was lovely. It still is lovely but the outside areas do need a good paint and varnish and up keep. The rooms are lovely though and it is worth staying here. Michael who seems to do everything is wonderful and very helpful. I really want this place to be successful so message to the owners please do some painting!!!.
Stayed 2 nights in Feb 2023
Response from Reception on 20 Feb,2023
Dear Peter , Thank you so much for staying with us and thank you for taking your time to review . We will always keep in mind your valued reviews and best regards to you and your family . Hope to see you again soon .

10/10 Excellent

Summer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely fantastic. The staff is extremely friendly and helpful, especially Michael. He was kind and caring, above and beyond great service. Breakfast was consistently delicious, pool is peaceful and the rooms are spacious and well cared for. We will certainly be going back next time we visit Chiang Mai. Someone give Michael a raise!
Stayed 6 nights in Feb 2023
Response from Michael on 13 Feb,2023
Dear Summer & Miles , Thank you so much for staying with us . Many thanks for taking your time to write reviews too . Hope to see both of you again and all the best to both of you .

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michael and staff are absolutely amazing. The property is so relaxing and peaceful. I would give 6 stars if i could. Thank you for everything!!!
Stayed 4 nights in Jan 2023
Response from Michael on 4 Feb,2023
Dear Paul , Thank you so much for staying with us and we hope you had a memorable stay . Hope to see you again . Best regards to you . Thank you .

10/10 Excellent

John

Stayed 3 nights in Jan 2023
Response from Michael on 10 Mar,2023
Dear John , Thank you so much for your long stay with us , Please keep enjoy your trip in Thailand , And we hope to see you soon . Best regards to you .

10/10 Excellent

Sharn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Lovely quirky place with fantastic staff who go above and beyond to make your stay wonderful. If you are dissatisfied Micheal and all assisting staff will do there best to rectify, due to my allergies, staff asked which product i used and sourced. As its winter time, leaves falling from trees around pool area cant be helped, staff were tidying this 4 times a day, but didn't distract from visit. the rooms are around water, this attracts insects and people should be careful in tidying up after themselves if leaving out foodstuffs, highly advisable when finished with any food, immediately take rubbish to reception where staff are happy to dispose off. Doors onto pool area are bi-fold and can have little gaps, it is advisable as in any foreign country to buy an insect repellent that you can spray around your door areas that can be bought at little shop just down the road for 60 bht. Children & adults are encouraged to feed the carp and other variety of fish in both ponds as well as the birds. Theres a little paddle boat which kids & adult kids can use at the pool. Grab taxi into centre of Chiang Mai costs 150 bht, 5 min walk takes you to many nice cafes, also close to Medical university and Hospital
Stayed 4 nights in Jan 2023
Response from Michael on 1 Feb,2023
Dear Lovely Sharn and Ross , We are so delighted that both of you had a memorablestay with us . Thank you and thank you to our lovely Sharn and Ross for taking your time to write a long reviews . Hope to see both of you again . Best regards to you and your family . Be safe and happy .

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean resort. Michael was very helpful and kind
Response from Michael on 19 Jan,2023
Dear Philip , Thank you so much for your reviews and we hope that you had a memorable stay with us . Michael and all the staff wish Philip and your family members all the best and happy new year 2023 .