184 Ratchamanka Road, Phra Sing, Amphoe Muang, Chiang Mai
Reviews
9.2
Wonderful
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My wife and I loved our stay here! The staff is seriously phenomenal. Right when you arrive, they make you feel welcomed and continued to be such lovely people throughout our stay. Our room was really nice and clean. We got the breakfast included and it was really good with a variety of options. The outdoor bar was fantastic and fun and they make amazing coffee!
Excellent stay we enjoyed the hotel. Kinda noisy but very comfortable staff was very nice and friendly and helpful making dinner suggestions. Breakfast was very good. Highly recommend this property
Pleasant staff and large lean room in a good location for sightseeing
kenneth
Stayed 4 nights in Mar 2024
Response from The Chiang Mai Old Town Hotel on 23 Apr,2024
Dear Mr. Kenneth,Thank you for your kind review. We are thrilled to hear that you had a wonderful experience during your stay with us. Our hotel's location, beautiful décor, and friendly staff are just a few of the things that set us apart from other hotels in the area. We strive to provide our guests with an affordable and authentic local experience that they will always remember. We hope to have the pleasure of welcoming you back in the near future.
The coffee and breakfast was amazing. The staff was exceptional and kind, they would speak with the local drivers to make sure i got where i needed to go. The bed was super comfortable.
Our first time in Chiang Mai and would absolutely recommend staying here.
The staff was amazing. It was our first time in Chaing Mai and the staff was helpful they would talk with the grab drivers to ensure we got where we needed to go. They explained the local area to us. Very attentive. The rooms were clean, the bed was very comfortable, and thw shower was hot and had pressure. The location is just outside of all the hussle and bussle but close enought to walk.
Get the breakfast it was very filling with a large variety.
Flooring throughout is terrible and needs replaced. Spa showers don’t drain / pools water.
Location is terrible if you want to leave the property and sight-see on foot, get food or beverages.
Would’ve been nice to know the property backs up to the ghetto and a dog shelter and or daycare with about 20 dogs that barked constantly.
The restaurant on site is decent at best but is priced fair.
It got uncomfortable when I asked for a lemon honey tea (listed on their menu) and they brought me a black tea. I could tell the bar staff was talking about me, giggling and looking my way repeatedly. I’m not fluent in Thai but I could pick up on some words.
I won’t return.
The staff is the main reason for staying here, they were excellent and did what they could to make the stay enjoyable. The room itself was okay at best, with very little natural light due to tiny windows and there was a balcony with a single chair (yes it was a tiny balcony!). Coffee and tea in the room but you only get a single coffee capsule per day unless you ask daily for more. Food in the restaurant was basic, for the price and quality there are much better options in town. Breakfast options were limited but acceptable.
The property was amazing and the room was one of the best rooms we had. It was large and really well decorated. It was certainly one of our favourite hotels in the trip. It was ruined when the staff helped us with our transport
Staff was exceptionally accommodating. Room was clean. Bed very comfortable. Within walking distance of shopping, markets, attractions. Loved our stay!
Scott
Stayed 6 nights in Nov 2023
Response from The Chiang Mai Old Town Hotel on 13 Nov,2023
Dear Mr. Scott, We would like to thank you for taking the time to share your wonderful review of our hotel. We are delighted to hear that you enjoyed your stay with us and appreciated our tasteful decor, well-trained staff, and high-quality amenities. As a small, upscale, award-winning hotel located in the Old Town area, it is our top priority to ensure that all our guests have a comfortable and enjoyable stay. We take guest feedback seriously, and we will work to address the areas you mentioned to ensure that we exceed your expectations during your next visit with us. We hope to have the opportunity to welcome you back for another exceptional stay and provide you with outstanding service and hospitality.
Wonderful, well appointed rooms, extremely helpful staff, property felt like an oasis in the center of Chiang Mai. Restaurant and food on site, not so great, did not carry a number items listed on menu, food was mediocre especially for the price, however the wait staff tried very hard and were excellent!
This property is an oasis in the old town area. The staff were amazing and welcoming beginning with the airport transportation and check-in (thanks, TaTa!). Fresh coconut welcome drink and cookies in the lobby. Will definitely stay here again next time we are in Chiang Mai!
We LOVED this hotel, our favorite we stayed in on this trip to Thailand. The facilities and food were amazing and the staff incredible.
Lindsay
Stayed 3 nights in May 2023
Response from The Chiang Mai Old Town Hotel on 5 Jun,2023
Dear Ms. Lindsay:Thank you for sharing your positive experience at The Chiang Mai Old Town Hotel! We're delighted to hear that our hospitality resonated with you and that you enjoyed your stay at our beautiful hotel, complete with a gym, spa, swimming pool and our restaurant.Our team takes great pride in providing exceptional service to our guests, and we are delighted to learn that we were able to make your stay memorable. We look forward to welcoming you back to our hotel in the near future.Warm regards,The Chiang Mai Old Town Hotel, Hospitality From the Heart.
Chiang Mai Old Town was phenomenal. It had all the modern amenities I’m used to, but beautiful Thai architecture including a well, rice terraces and a beautiful wooden boardwalk. It’s a small campus, so the spa (which was very nice) and restaurant are right there (so helpful after a looong flight). The staff was so welcoming and accommodating, and the neighborhood was a joy to walk around and explore.
Megan
Stayed 4 nights in May 2023
Response from The Chiang Mai Old Town Hotel on 29 May,2023
Dear Ms. Megan:Thank you for sharing your wonderful experience at The Chiang Mai Old Town Hotel! We're delighted to hear that you found our hotel phenomenal, with a seamless blend of modern amenities and beautiful Thai architecture. The inclusion of a well, rice terraces, and a wooden boardwalk adds to the unique charm and historical significance of our property. In Chiang Mai, these elements symbolize the importance of water, embody the country's foundation, and reflect the city's historical defense against adversaries.We're glad that our small campus design provided convenience during your stay, with the spa and restaurant just steps away. It's wonderful to hear that our welcoming and accommodating staff made your experience memorable. The neighborhood surrounding our hotel offers a joyous atmosphere for exploration, allowing you to immerse yourself in the vibrant surroundings.At The Chiang Mai Old Town Hotel, we strive for service excellence, and your feedback is invaluable to us. We are committed to continuous improvement to ensure that every guest receives a truly exceptional experience.Thank you for choosing us for your stay, and we eagerly await the opportunity to host you again. Warm regards,The Chiang Mai Old Town Hotel, Hospitality From the Heart
Hotel was very nice and clean. Small boutique style hotel and easy to get to
Patryk
Stayed 2 nights in Apr 2023
Response from Butler team on 15 May,2023
Dear Mr. Frankiewicz:Thank you for sharing your wonderful experience at The Chiang Mai Old Town Hotel! We are thrilled to hear that you found our rooms to be nice and clean rooms. Our hotel is situated in a serene part of the old town, while still being just a short walk away from the lively areas. We take great pride in offering our guests the best tranquility that the old town area has to offer. We are pleased to hear that you enjoyed our great location.Warm regards,The Chiang Mai Old Town Hotel, Hospitality from the Heart
4/10 Poor
Timothy
20 Apr,2023
Disliked: Room comfort
Better off at a 4 star hotel
Hotel is listed as 5 stat but should be a 3 star or 4 at best. 2 of the staffs are amazing but every night we heard dogs barking like they were being tortured, found lizard in our room and also mosquito party in the room.
Timothy
Stayed 4 nights in Apr 2023
Response from Butler team on 20 Apr,2023
Dear Mr. Timothy:Thank you for taking the time to share your experience at our hotel. We apologize for any inconvenience you may have experienced during your stay. We take all feedback seriously and use it to improve our services.Regarding the issue with the dog barking noise, we understand that it was a disturbing factor for you. The hotel is located in the city area where some level of noise is unavoidable. However, we agree that the dog barking noise was louder than expected. We want to clarify that the noise was not caused by our hotel, but by our neighbor. We have a court order that limits the neighbor to let the dogs out twice a day, only for a short period of time. However, we acknowledge that the neighbor may have been violating the order.We appreciate your feedback and are taking immediate steps to address the issue. We are having a discussion with the neighbor and reinforcing the court order. We will also raise the issue to the local office of the health department. We are confident that this issue will be resolved very soon.We are pleased to hear that you found two of our staff members amazing. We apologize for any inconvenience caused by the lizard in your room and the mosquito issue. We have taken measures to ensure that this does not happen again.Thank you again for choosing our hotel, and we hope to have the opportunity to serve you again in the future.Warm regards,Butler
The staff is friendly. The place is quiet. Within the old town, location is good.
Daw Wee
Stayed 3 nights in Mar 2023
Response from Nattasorn Maichompoo on 10 Apr,2023
Dear Daw Wee:Thank you for your feedback! We're pleased to hear that you found our staff to be friendly and that you enjoyed the quiet atmosphere of our location within the old town. We're glad that our location worked well for you and we hope that you were able to take advantage of all that our area has to offer. We hope to see you again soon.Warm regards,NATTASORN MAICHOMPOOButler
Lovely and tranquil hotel. Staff were very helpful and kind.
Wei Hong
Stayed 1 night in Feb 2023
Response from Butler team on 12 Apr,2023
Dear Wei Hong:Your time in sharing your experience at our hotel is highly appreciated. We are happy to know you enjoyed our hotel's peaceful and delightful atmosphere, and that our staff provided helpful and kind assistance during your stay. We look forward to welcoming you back soon!Best regards,Butler team
What a gem! I have stayed at a few other places around Chiang Mai, but this would now be my first choice. Love the location and Thai design. It has all the amenities. I would not buy their breakfast, but otherwise this was a fabulous stay.
Kenneth
Stayed 2 nights in Feb 2023
Response from Butler team on 12 Apr,2023
Dear Kenneth:Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed our unique designs and that we were able to provide you with a better experience compared to other hotels. We take pride in providing our guests with exceptional service and amenities.We always strive to improve, and we're thrilled that our guests' feedback has helped us to do so. Our breakfast is now innovative and offers a hybrid of buffet for appetizers and selected famous food of Chiang Mai, as well as a la carte options that include almost 10 varieties of main dishes. We're pleased to hear that guests have enjoyed it.Thank you for choosing to stay with us, and we can't wait to welcome you back soon!Best regards,Butler team
The Chiang Mai Old Town is a small and very unique property in a convenient location in the Old Town of Chiang Mai. The property is new and well maintained and the staff are friendly and approachable. It is a good place to base yourself in when exploring Chiang Mai.
Tyginn
Stayed 2 nights in Jan 2023
Response from Butler team on 12 Apr,2023
Dear Tyginn:Thank you for sharing your positive experience at our hotel. We're thrilled to hear that you appreciated our unique designs and the quiet yet convenient location in the old town area.At our hotel, cleanliness is a top priority, and we're glad that you noticed and appreciated our efforts in this regard. We're also happy to hear that you had a great experience with our staff, who are committed to providing excellent service and are continuously trained to improve.Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Best regards,Butler team
Everything is great but the pillows are a huge let down. 2 types of pillows provided. One is too hard and tall and the other is too soft and low. Was swopping pillow throughout the night and end up with a sore neck next day. Curbside parking only.
Exceptional hotel with design, superb customer service, comfort and location. Examples include how proper ergonomics were used for tv. The cleanliness and lodging perfection at all levels is there. If you are able to book this accommodation, expect expectations to be exceeded. highly recommend.
Verified traveller
Stayed 2 nights in Jan 2021
Response from Nancy on 22 Feb,2021
Dear Value guest,
We appreciate your time to share your amazing stay with us.
Thanks for your kind words about our associates' friendliness and our facilities. The majority of our guests truly appreciate our one-of-a-kind location. We are just one step away from the heart of Chiang Mai Old City.
We hope to have you back again on your next trip to Chiangmai.
Warm regards,
SARINDA TECHOSIRIPAT
Group Operations Manager
Property is great, clean, quiet, great rooms, and the staff were super helpful.
Highly recommended and when I come back will definitely be staying here again!
Joshua
Stayed 2 nights in Dec 2020
Response from Nancy on 23 Dec,2020
Dear Mr. Joshua:
Greetings from The Chiang Mai Old Town!
The entire staff and I would like to express our sincerest appreciation for your support of our hotel. We are beyond delighted to learn that you had a nice trip and were impressed with the facilities, as well as our service.
Thank you once again for your stay. We hope to welcome you again for your next visit.
Warm regards,
SARINDA TECHOSIRIPAT
Group Operations Manager
10/10 Excellent
Verified traveller
26 Oct,2020
Verified traveller
Stayed 1 night in Oct 2020
Response from Nancy on 23 Dec,2020
Dear Valued Guest,
We are really appreciated for taking the time to share such nice feedback!
Warm regards,
SARINDA TEHOSIRIPAT
Group Operations Manager
The staff was very attentive, helpful, and professional. The room was spotless and nicely prepared to welcome us complete with a personal note from the staff congratulating us on our anniversary. Previous to our stay we were even offered a free room upgrade.
Verified traveller
Stayed 1 night in May 2020
Response from Nancy on 26 May,2020
Dear Mr. Wideman:
Greetings from The Chiang Mai Old Town!
Thank you so much for taking the time to post your detailed review following your visit to The Chiang Mai Old Town. I am delighted to read that you enjoyed being with us. We are indeed proud of our service standards and delighted that you enjoyed the room facility as well as a complimentary upgrade room for your special occasion.
We believe in providing our guests with consistently high service excellence to make it easy for them to come back again and again. Thank you for royalty and hope you welcoming back again in our Hotel.
Warm regards,
SARINDA TECHOSIRIPAT (NAN)
Group Operations Manager
Dear Huei Ming,
Thank you for your lovely feed back! We hope to welcome you back at The Chiang Mai Old Town again.
Warm regards,
SARINDA T. (NAN)
Group Operations Manager
We had a nice relaxing trip. We love the fitness center and the pool, and breakfast is very nice.
Cheuk Lun
Stayed 3 nights in Feb 2020
Response from Nan on 29 Feb,2020
Dear Mr. Chiu:
Greetings from The Chiang Mai Old Town!
The entire staff and I would like to express our sincerest appreciation for your support to our hotel. We are beyond delighted to learn that you had a nice trip and were impressed with the facilities, as well as our breakfast service.
Thank you once again for your stay. We hope to welcoming you again for your next visit.
Warm regards,
SARINDA TECHOSIRIPAT (NAN)
Group Operations Manager