Exterior

Reviews of Hampton Inn & Suites Chicago/Hoffman Estates

2.5 out of 5
Hampton Inn & Suites Chicago/Hoffman Estates
2825 Greenspoint Pkwy, Hoffman Estates, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 495 out of 1003 reviews" "
Rating 8 - Good. 277 out of 1003 reviews" "
Rating 6 - Okay. 106 out of 1003 reviews" "
Rating 4 - Poor. 65 out of 1003 reviews" "
Rating 2 - Terrible. 60 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is nice place to stay
Stayed 2 nights in May 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 14 May,2024
Thank you for leaving a review. We’re so glad you were able to visit us at the Hampton Inn & Suites Chicago/Hoffman Estates. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

10/10 Excellent

Tyson, Winnipeg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close driving distance to many good restaurants.
Stayed 3 nights in May 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 10 May,2024
Thank you for sharing this positive review of the Hampton Inn & Suites Chicago/Hoffman Estates. We appreciate our location just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

6/10 Okay

ana paula

Travelled with partner
Disliked: Staff & service
!
Stayed 3 nights in May 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 6 May,2024
Thank you for being our guest and leaving your review. We look forward to another opportunity to serve you in the future.

10/10 Excellent

Tamika

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the pool area!
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 29 Apr,2024
I am so happy that you had a great stay with us and that you enjoyed the pool area! You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

6/10 Okay

Mildred

Business traveller, Travelled with group
It was quiet and clean. One thing I didnt like was the time it took to check in, too long. And there were some amenities out of order, ex, one of the elevator and ice machine. Otherwise was nice the stay.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 25 Apr,2024
Mildred, we appreciate you feedback and we are working on the issues mention. We do hope to welcome you back in the future for a much better outcome.

10/10 Excellent

Marcella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean inside and out
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 19 Apr,2024
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing our hotel, and we look forward to your next visit with us.

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
"Suite" was way subpar to other Hampton suites. One staff member was incredibly rude, even reveling in it. (Complaint filed with HQ.) Elevator broken ALL 5 days I was there. Breakfast buffet was bare minimum. No quarters for laundry. AND.... power was out for 5 hours one night (in just half the hotel, my half, or course.) The brand new staff at the desk did not know how to reset the breakers for the down floors.) Every employee at the front desk (I spoke to) was new, and the supervisor had just given notice last week and was taking a new job.
Stayed 4 nights in Apr 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 18 Apr,2024
We're sorry you were unhappy with your accommodations and our facility. We have sent your concerns to the management team for their review. Thank you for being our guest.

10/10 Excellent

Mel, Skokie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it clean nice upscale
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 25 Mar,2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean! Bathrooms, breakfast area and gym were spotless!
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 19 Mar,2024
Thank you for sharing a review of your recent experience. Our team here at the Hampton Inn & Suites Chicago/Hoffman Estates is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Nallely

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, rooms were clean and comfortable
Stayed 4 nights in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 3 Mar,2024
We are always striving to improve our offerings at the Hampton Inn and Suites Chicago/Hoffman Estates, and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 1 Mar,2024
On behalf of our entire staff, we thank you for your business and for your five star rating regarding the Hampton Inn & Suites Chicago/Hoffman Estates. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Carlanthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay. Friendly staff.
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 26 Feb,2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

10/10 Excellent

Vinessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and friendly! Room was clean had everything we needed. Would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 19 Feb,2024
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

DeAngelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my overall stay at this location and will definitely be back. Check in and checkout was seamless how I like it. Thanks again
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 19 Feb,2024
Thanks much for your kind words. We appreciate your feedback and look forward to having the pleasure of welcoming you back again soon!

10/10 Excellent

Russel, Boonton Township

Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 21 Mar,2024
Thank you very much for your five star recommendation. We look forward to your next visit to the Hampton Inn & Suites Chicago/Hoffman Estates.

10/10 Excellent

Gracie

Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 17 Feb,2024
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay and was budget friendly
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 16 Feb,2024
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Hampton Inn & Suites Chicago/ Hoffman Estates

10/10 Excellent

Joshua

Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 21 Mar,2024
Thank you for your feedback and for choosing to stay at the Hampton Inn & Suites Chicago Hoffman Estates. We are pleased you enjoyed your experience with us and we look forward to welcoming you back again in the near future.

4/10 Poor

Meagan

Liked: Cleanliness, staff & service
Disliked: Room comfort
Practically IN the elevator
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 16 Feb,2024
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. It is our hope that you will consider staying with us in the future for a much better outcome.

10/10 Excellent

Dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 6 Feb,2024
Thank you for taking the time to share your experience with us. We could not be happier to know that we met all of your expectations during your stay with us. Safe travels and hurry back!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean room with comfortable bed. Free breakfast was excellent.
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 5 Feb,2024
Thank you kindly for your review. Much appreciated!

10/10 Excellent

Taylor M

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk service!
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 5 Feb,2024
Thank you very much for noticing our efforts to welcome you to the Hampton Inn & Suites Chicago/Hoffman Estates. We truly appreciate your support and look forward to your return to us!

4/10 Poor

Melanie Anne

Liked: Cleanliness, staff & service
It was nice but the bed was uncomfortable and there was so much light from the hallway that came intro he room be awe the door didn’t fit the frame.
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 31 Jan,2024
Thank you for your review, Melanie. Please let us know if you are not satisfied with your accommodation. This will give us an opportunity to offer you another room, fix an issue or find resolution.

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were there visiting family! We had dinner and spent a nice quiet night at this hotel!
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 29 Jan,2024
Thank you for providing feedback on your recent experience at the Hampton Inn & Suites Chicago Hoffman Estates. We could not be happier to hear that you and your wife enjoyed your nice quiet night with us. We look forward to seeing you again soon.

10/10 Excellent

Hui

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 30 Jan,2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

10/10 Excellent

Emerita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 30 Jan,2024
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Hampton Inn & Suites Chicago/Hoffman Estates.

10/10 Excellent

Dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 10 Jan,2024
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 8 Jan,2024
Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 8 Jan,2024
Thank you very much for your recommendation, Candace. We look forward to your return.

8/10 Good

Rosio

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
There were some damages in the room and could use some minor repairs.
Stayed 2 nights in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 4 Jan,2024
I'm pleased that you found our hotel to be welcoming and comfortable overall. We try to think of everything that would contribute to a great stay for our guests! Thanks again and please stay with us again when you are in the area.

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 1 Jan,2024
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

2/10 Terrible

Renan

Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 14 Jan,2024
Thank you for your feedback, please rest assured the poor customer service issue has been addressed. I hope you will give us another chance to do better next time.

10/10 Excellent

Ron

Travelled with partner
Liked: Amenities
Great value, good breakfast
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 19 Dec,2023
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

10/10 Excellent

Fennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean great breakfast choices and hours friendly front desk great stay
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 14 Dec,2023
Thank you for choosing the and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 6 Feb,2024
We appreciate your five star rating and hope to see you return to us again soon!

10/10 Excellent

TIMOTHY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 12 Dec,2023
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Hampton Inn & Suites Chicago/Hoffman Estates.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable, very close to shopping!
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 10 Dec,2023
Thanks for your feedback. We're glad our location worked out well for your needs.

10/10 Excellent

Devon

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 10 Dec,2023
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 30 Nov,2023
Thank you for the wonderful review and for taking the time to share your feedback with us!  Our priority is customer service and we are ecstatic that we met that mark! Your kindness makes our job a pleasure.

10/10 Excellent

Dianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 28 Nov,2023
Clean and comfortable accommodations are what we like to deliver to our guests. Thank you for your feedback.

10/10 Excellent

Shawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Double queen suite was phenomenal. Shower was super hot only downfall was I had to prop the door closed. Slept myself, wife, and 4 kids perfectly. Honestly the only complaint was the fact that it was small garbage cans. Ended up not having space to throw our garbage away.
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 28 Nov,2023
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Hampton Inn & Suites Chicago/Hoffman Estates.

10/10 Excellent

dwight

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 24 Nov,2023
Your rating is important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice Hotel would stay again
Stayed 2 nights in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 18 Nov,2023
Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 13 Nov,2023
Thank you for taking the time to share your experience with us. We truly appreciate your support and we look forward to welcoming you back again soon!

8/10 Good

Emily

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 14 Nov,2023
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience pertaining to our hotel. Please do come see us again.

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 1 Dec,2023
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hot breakfast was ok need variety instead of just same sausage and powdered eggs.
Stayed 2 nights in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 7 Nov,2023
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us!

8/10 Good

Angelica

Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 28 Nov,2023
Thank you for recommending us to future guests. We appreciate your feedback.

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 19 Nov,2023
I am very pleased that you were very pleased with your stay! Thank you and we hope to see you again soon.

2/10 Terrible

Sultana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deep cleaning of the room
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on 16 Oct,2023
Thank you for your feedback. We appreciate your business and will address your concerns.