Lobby
Check availability

Reviews of Homewood Suites by Hilton Chicago-Lincolnshire

3 out of 5
Homewood Suites by Hilton Chicago-Lincolnshire
10 Westminster Way, Lincolnshire, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 516 out of 778 reviews" "
Rating 8 - Good. 188 out of 778 reviews" "
Rating 6 - Okay. 46 out of 778 reviews" "
Rating 4 - Poor. 13 out of 778 reviews" "
Rating 2 - Terrible. 15 out of 778 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

margarita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the pool area it was enclosed and easy to get to.The breakfast was good.the outside seating area They have two great grills and fire pit. It was really pretty. The suite was very nice and clean loved the kitchen area. I think the only thing I didn’t like was the sofa bed . It was uncomfortable to sit on and the AC in the room was not working. Other than that it was a great stay and I will definitely be back.
Stayed 2 nights in May 2024
Response from Management on 20 May,2024
Thank you for letting us know about your recent stay. I will have the AC looked at in the room. We look forward to hosting you again.

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome room. 2 beds and a pullout couch. We had akitchenette a well in our room. Only complaint is the pool temp was a bit cold. I did say something to someone and it seemed it warm up after. The area doesn't really have much to walk but it's about 45 minutes from Chicago(depending on traffic) which is where we are actually visiting. Chicago itself is great for pedestrian traffic.
Stayed 3 nights in May 2024
Response from Management on 15 May,2024
Thank you for taking the time to let us know about your stay with us. We will have the temp checked on the pool.

10/10 Excellent

Lashantis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel in this area! The breakfast is great and the rooms are clean and spacious
Stayed 1 night in May 2024
Response from Management on 5 May,2024
Thank you for always staying with us! See you soon.

10/10 Excellent

Janet

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff pleasant and professional. They allowed our dog to stay. The had a very nice dog walking area.
Stayed 4 nights in Apr 2024
Response from Management on 26 Apr,2024
Thank you for your great review!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, clean hotel, nice place😊
Stayed 3 nights in Apr 2024
Response from Management on 23 Apr,2024
Thank you for your review. Hope you visit us again soon.

6/10 Okay

Janae

Travelled with group
The rooms weren’t the cleanest an a few things were broken. The door separating the sink and bedroom was broken, there were rips in the couch, there was a weird smell when you walked in, there was a dead bug in the window.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr,2024
Thank you for letting us know about your recent stay with us. I do hope you spoke to the front desk about your room, we pride ourselves on our award-winning customer service. I do hope you will try us again in the future.

8/10 Good

Yolanda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Management on 19 Apr,2024
Thank you for your review.

4/10 Poor

Kristine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Older property. The AC/heating unit was very old and had a floor heating unit in the bathroom that wouldn’t turn off. The bathroom was a sauna and it happened to be over 70 degrees during our stay. Room didn’t smell fresh and there were dust clumps blowing around on the ceiling when the air came on.
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr,2024
Thank you for taking the time to let us know about your recent stay with us. What you describe is certainly not the norm for us. We are an older property but have always received excellent cleanliness scores. We realize you have lots of choices in the area, if you would like to try us again, we would like to show you we can do it right.

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 9 Apr,2024
Thank you for your review!

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Management on 28 Mar,2024
Thank you for your review.

10/10 Excellent

Nia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms clean, have to call for housekeeping if you want it daily though. Quiet location and good breakfast buffet
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar,2024
Thank you for your review!

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar,2024
Thank you for your review!

10/10 Excellent

Emiliano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was satisfied
Stayed 1 night in Mar 2024
Response from Management on 18 Mar,2024
Thank you.

10/10 Excellent

Jill

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great and served on real dishes. We had the pool to ourselves 2/3 nights. The rooms were big and quiet.
Stayed 3 nights in Mar 2024
Response from Management on 13 Mar,2024
Thank you for your review.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. Jaime at the front desk was so nice. Breakfast was good! 24hoir coffee! Can’t beat that
Stayed 1 night in Mar 2024
Response from Management on 8 Mar,2024
Thank you for your review!

10/10 Excellent

Leslie, Fresno

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation for our entire family 2 room suite worked great with family of 8
Stayed 5 nights in Feb 2024
Response from Management on 26 Feb,2024
Thank you for your review!

10/10 Excellent

Jacqui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of hot cider in the lobby.
Stayed 1 night in Feb 2024
Response from Management on 26 Feb,2024
Thank you for your review!

10/10 Excellent

Taneisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100000/10 the stay was everything rooms were very clean and tidy, the breakfast was great. The staff was great as well. Communication was everything.
Response from Management on 26 Feb,2024
Thank you for the great review!

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive. We had a social night and was served salad wine and dessert. Apple Cider was served daily.
Stayed 3 nights in Feb 2024
Response from Manager on 20 Feb,2024
Thank you for your review.

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is professional and friendly. The building is clean and seems to have been recently renovated. We would definitely stay again.
Response from Management on 15 Feb,2024
Thank you for your review. Hope to host you again in the future.

8/10 Good

Richard, Eight Mile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located in very nice area. Rooms were up to date and very clean. Front desk staff could use a little more customer service training but overall I would stay here again.
Stayed 4 nights in Feb 2024
Response from Management on 12 Feb,2024
Thank you for your review.

2/10 Terrible

Ashley

Stayed 1 night in Feb 2024
Response from Management on 13 Feb,2024
Thank you letting us know about your stay, if you would like to tell us why we did not meet your expectations please feel free to contact management.

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Amenities
Yes
Stayed 3 nights in Feb 2024
Response from Manager on 11 Feb,2024
Thank you for your review.

6/10 Okay

Bryce

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Some guy comes to our room to check internet. No ID. I called front desk and they confirmed. 10 mins later, my daughter went to shower, whole shower head falls. Initial response was to send up maintenance at 8pm to fix. I requested another room and the request was granted. Guest services were very nice but the interruptions and having to move rooms kinda dampened things
Stayed 1 night in Feb 2024
Response from Manager on 11 Feb,2024
Thank you for letting us know about your stay with us.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, super nice staff. Very clean & rooms have everything! Delicious breakfast, coffee, cider & Wednesday night meal. Very safe & secure. Homeaway from home!! We love it Hilton Homewood Suites! Thank you!!!
Stayed 5 nights in Jan 2024
Response from Management on 5 Feb,2024
Thank you for the great review. We hope your travels bring you back to the area , so we may host you again.

10/10 Excellent

keith

Travelled with family
Stayed 1 night in Feb 2024
Response from Management on 5 Feb,2024
Thank you for your review.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved having a separate sitting area and sleeping area. Having a kitchen area was a bonus.
Stayed 1 night in Jan 2024
Response from Management on 15 Jan,2024
Thank you for your review.

10/10 Excellent

Tiwanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 11 Jan,2024
Thank you for your review!

10/10 Excellent

Edgar

Stayed 7 nights in Dec 2023
Response from Management on 11 Jan,2024
Thank you for your review.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
First time staying here. For a suite, the room was really tight. Really just a single room (and small at that). Also heating system was antiquated and very noisy at night. Not sure we would stay again.
Stayed 2 nights in Dec 2023
Response from Management on 31 Dec,2023
Thank you for taking the time to let us know about your stay. We apologize we did not meet your expectations. All rooms have a separate bedroom from the living room and kitchen. If you choose to stay with us again,I would recommend the 2 bedroom suite.

10/10 Excellent

Eduardo

Stayed 2 nights in Dec 2023
Response from Management on 5 Feb,2024
Thank you for your review.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy suites
We love staying here when we travel to this area. The people who work here are always so friendly and very helpful. They are always accommodating if you need something or need to make changes. We have chosen to stay here several years in a row now.
Stayed 4 nights in Dec 2023
Response from Management on 28 Dec,2023
Thank you for your review!Hope your holidays were filled with joy.

10/10 Excellent

Uzma

Stayed 4 nights in Dec 2023
Response from Management on 27 Dec,2023
Thank you for your review.

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 27 Dec,2023
Thank you for your review.

10/10 Excellent

Uzma

Stayed 1 night in Dec 2023
Response from Manager on 24 Dec,2023
Thank you for your review!

10/10 Excellent

José

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always kind and friendly
Stayed 8 nights in Nov 2023
Response from Management on 29 Nov,2023
Thank you for your review!Have a wonderful holiday season.

6/10 Okay

Carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 20 Nov,2023
Thank you for the review.

10/10 Excellent

Marcus

Stayed 8 nights in Nov 2023
Response from Manager on 24 Dec,2023
Thank you for your review!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Nov 2023
Response from Management on 13 Nov,2023
Thank you for your review.

10/10 Excellent

Delaney

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean hotel.
Stayed 5 nights in Nov 2023
Response from Management on 13 Nov,2023
Thank you for your review!

10/10 Excellent

Xochitl

Stayed 5 nights in Oct 2023
Response from Manager on 24 Dec,2023
Thank you for your review.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 13 Nov,2023
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent
Stayed 1 night in Nov 2023
Response from Management on 13 Nov,2023
Thank you for your review!

10/10 Excellent

Israel

Stayed 1 night in Oct 2023
Response from Management on 27 Nov,2023
Thank you for your review.

10/10 Excellent

Renee

Travelled with family
It is consistent and clean
Stayed 2 nights in Oct 2023
Response from Management on 28 Oct,2023
Thank you for your review!

10/10 Excellent

Israel

Stayed 1 night in Oct 2023
Response from Management on 20 Nov,2023
Thank you for your review!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice walking or running areas, safe, good breakfast, nice rooms, quiet. Good price also, plus nice pool and outdoor areas. Would have liked to have an earlier open time for swimming, especially in bad weather. Also would have loved a late night food/bar area to socialize.
Stayed 3 nights in Oct 2023
Response from Management on 24 Oct,2023
Thank you for your review!

10/10 Excellent

Kuretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 20 Oct,2023
Thank you for the great review! We will look forward to hosting you in the future.

10/10 Excellent

Renee

Stayed 1 night in Oct 2023
Response from Management on 13 Nov,2023
Thank you for your review!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on 13 Oct,2023
Thank you for your review!