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Reviews of Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel

3 out of 5
Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel
200 Royce Blvd, Villa Park, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 490 out of 940 reviews" "
Rating 8 - Good. 248 out of 940 reviews" "
Rating 6 - Okay. 104 out of 940 reviews" "
Rating 4 - Poor. 47 out of 940 reviews" "
Rating 2 - Terrible. 51 out of 940 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Kim

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly met all our needs for a weekend near our kids. Love that it's dog friendly, but unfortunately the dog-friendly accommodations had a kind of shabby sofa. Wish the rooms had better lighting, too. A few more lamps with brightness switches. Otherwise, we were very satisfied. Staff are all very very nice.
Stayed 2 nights in May 2024

2/10 Terrible

Mark E Zanders

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a horrible experience. We had reserved a suite with a king bed. When we got there, they put us into a room with a queen. When we said something, they said they did not have any rooms with kings available and that we can try switching the next day. That night we got into the queen bed. Only the frame was broken and we sunk into the middle. On top of that the room was extremely dirty. There were stains all over the front of the refrigerator. They moved us into a small room with a queen , which was a little cleaner. The stairwell was absolutely disgusting. Stains on the carpet going all the way down the stairs. Dirty walls as well. We are on the first floor and there were kids running around yelling and swearing throughout the evening. The front desk clerk just seemed like she did not want to be there and would not do anything. my parents stayed in another room at this hotel and also had to switch rooms. There are no icemakers there. When we said some thing, the front desk clerk said our refrigerators had an icemaker and to just turn it on. Well, it takes hours to make ice . So dumb! I would never ever consider going here again. Forgot to mention that the hallways had a terrible odor as well.
Stayed 2 nights in May 2024

2/10 Terrible

Bobbie Jo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in we thought the property looked nice, we were sadly mistaken! The property had very little parking, which was taken up by mostly work vehicles and trailers. First night we asked for extra blankets and was told there may not be any available but they would check and let me know, that never happened. The property was noisy, and very dirty, stairwell carpet was disgusting!! Breakfast was a joke, the second morning there was no fruit, waffle batter dispenser was broken, juice machine not working. Other customers vaping in the “dining” area. The morning we were leaving the elevator wasn’t working. Whenever I went to the front desk for something the workers were sitting on their phones. If I could give this place a negative star I would. The accommodation ruined our weekend.

2/10 Terrible

Christy D.

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not believe the high reviews. This is my 1st negative review ever and it is well warranted. Disgusting place. I still smell the carpet deodorizing powder and it’s been a week. The powder doesn’t make the terrible stench better; it makes it worse. Believe me and don’t stay here.
Stayed 4 nights in Apr 2024

8/10 Good

Thomas

Liked: Staff & service
Overall it was good. Parking lot too small for the size of the hotel (had to park out on the street). Staff were all very nice and efficient. Common areas and room were okay, but needed some maintenance and upkeep (and more thorough cleaning).
Stayed 2 nights in Apr 2024

6/10 Okay

Bradley

Stayed 1 night in Apr 2024

10/10 Excellent

Collins

Stayed 1 night in Apr 2024

8/10 Good

Renee

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property was clean and the beds were comfortable. The breakfast was filling although they ran out of coffee and didn’t have half and half which I would have liked. The staff were not rude, just not helpful. For instance watching us struggle to open the door with suitcases when they are standing right next to the door. There were very few parking spots also.
Stayed 3 nights in Apr 2024

6/10 Okay

Emily

Need bacon at breakfast. More options. But over all wasn’t bad
Stayed 3 nights in Apr 2024

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have the room that was originally requested at reservations but they did find an alternative room upon checking in.
Stayed 2 nights in Apr 2024

6/10 Okay

Emily

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Demetria

Stayed 2 nights in Mar 2024

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the entrance of the hotel. the room was update and was very cleaned
Stayed 1 night in Mar 2024

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Émile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

6/10 Okay

Andrea

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024

2/10 Terrible

Timple

Stayed 1 night in Mar 2024

6/10 Okay

Jabren

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Heidi

Travelled with pets
Liked: Cleanliness
Room was clean but the couch needed to be replaced. Was ripped, faded & old. Good breakfast though. Would not stay again as it was overpriced room.
Stayed 1 night in Feb 2024

2/10 Terrible

Anthony

Stayed 1 night in Jan 2024

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2023

6/10 Okay

Robb

Stayed 1 night in Dec 2023

10/10 Excellent

Nawal

Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
Excellent customer service
Stayed 2 nights in Dec 2023

4/10 Poor

Camille

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bait and switch
Took a trip to decompress from stress what I anticipated as a peaceful night started out with one of the staff members playing the pricing game with me as far as the incidentals which the amount is ridiculous the hotels ask for a 150 dollar hold and the rooms are outdated and appliances as well my appliances had what looked to be rust and I have no idea what the stains were on the glass part of the microwave. Before checking in he was nice after I stated my concerns about the amount of the incidental fee which he was giving me a courtesy discount and dropped it down to 50 dollars which was in my personal opinion too much he went back up to the 150 because he didn’t like my personal opinion which he considered it to be an argument and I wasn’t arguing I also stated other hotels don’t ask for that much. Needless to say I will do extensive research before I make reservations at another hotel and I will not be returning to this particular hotel again.
Stayed 1 night in Dec 2023

10/10 Excellent

Junesung

Stayed 1 night in Dec 2023

6/10 Okay

FELICIA

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the duck pond. Staff was very helpful when I had trouble with one of the burners.
Stayed 2 nights in Nov 2023

8/10 Good

JULIE J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for affordable stay in Chicago area
I really appreciated all the staff working here! Very friendly, helpful & positive. Rooms: very spacious, but a little worn. Water for shower never got hot. Breakfast: nice free continental breakfast. Food was good. Waffle maker not in service & only whole milk available. Parking can be difficult if you arrive later at night.
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Karen

Stayed 2 nights in Oct 2023

10/10 Excellent

Rowena

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice and clean Hotel 😍
It was an awesome experience to stay at your property . Me and rest of the family enjoyed it very much . The hotel is clean and the staff are and so kind and courteous. . Breakfast is so delicious. I will definitely recommend it to my friends and family. Keep up the good work and more power to you guys .
Stayed 2 nights in Oct 2023

4/10 Poor

Carla

Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Kashaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking for patrons
Stayed 2 nights in Sep 2023

6/10 Okay

Mike

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel smelled overly pungent and it seemed like they tried to cover it up with too many different air fresheners. It gave my wife and I a headache every time we went inside so we decided to not finish out our last night there and left early.
Stayed 2 nights in Sep 2023

4/10 Poor

Russ

Travelled with family
Disliked: Amenities, property conditions & facilities
The site listed dining options or a bar but did not have available. Breakfast times listed not accurate for the days of the week. Dishes, utensils, coffee pot all dirty and required cleaning before use. The TV's offered in both rooms were drastically crooked and nearly ready to fall off. The bathroom sink leaked at all settings.
Stayed 1 night in Sep 2023

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice day
Everything was perfect
Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Sep 2023

8/10 Good

LUCIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michele

Stayed 3 nights in Sep 2023

2/10 Terrible

Vicente

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Jean, Mayfield

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property not well maintained, inadequate parking, noisey, poor customer service! Will not stay at this hotel again
Stayed 7 nights in Aug 2023

2/10 Terrible

Erin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irresponsible service
No idea what the property was actually like because when my husband and his group members showed up they were told their rooms were no longer available. They had a performance that night and were traveling, arrived only to be told their reservations had been canceled at midnight, but no one called to check and see if they were enroute or what their eta would be. Then they had to find a new hotel at almost 3 in the morning and paid significantly more for the last minute booking than I had paid for their rooms here well in advance.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible condition hotel for the area.
Staff was nice... and that's about it for what was good. Checked in at 5pm but room not clean yet so changed rooms. Not enough parking for guests so cars and semis lined up along street out front. Stairwells NASTY and hallway smelled of urine. Couch and chair all stained and gross. Cabinet door at sink off hinges. Hair dryer didn't work. Shampoo conditioner body wash all filled with same sudsy thing so couldn't condition hair. Breakfast unimpressive.
Stayed 3 nights in Sep 2023

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was very kind and wonderful would definitely stay again
Stayed 5 nights in Aug 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Verlisa Wearing on 20 Aug,2023
On the behalf of the entire staff here at the Staybridge Suites Oakbrook Terrace Hotel, I would like to thank you for choosing our property as your choice of stay while visiting our beautiful city. It is truly our sincerest desire to create memorable experiences for each guest that enters our property, and I am happy that we did just that.Thank you again, for your stay and such wonderful comments. We look forward to you coming back but, this time you are not a guest, your family.Have a wonderful day and thank you again, for your comments.

2/10 Terrible

Jose

Stayed 1 night in Aug 2023