Exterior
Check availability

Reviews of The Westin Cleveland Downtown

4 out of 5
The Westin Cleveland Downtown
777 Saint Clair Ave Ne, Cleveland, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 554 out of 1004 reviews" "
Rating 8 - Good. 212 out of 1004 reviews" "
Rating 6 - Okay. 115 out of 1004 reviews" "
Rating 4 - Poor. 67 out of 1004 reviews" "
Rating 2 - Terrible. 56 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Lexi

Disliked: Cleanliness, staff & service, property conditions & facilities
the check in staff was incompetent and gave not only me but the 2 guests in front of me a hard time checking in, they had no idea what to do with check ins. then my room was dirty and the ceiling in the bathroom was falling apart due to moisture and mold that has never been fixed or treated. i would not recommend this hotel if you have other options to stay at.
Stayed 1 night in May 2024
Response from Joanne- Front Office Manager on 23 May,2024
Thank you for staying with us and your feedback is important. I am sorry about your bad experience and didn't exceed your expectation. Hopefully on your next stay you will have a better experience.

8/10 Good

twyla

Travelled with partner
Liked: Property conditions & facilities
Property restaurant under renovations Room missing items such as empty bodywash for 3 days but staff was super friendly would stay again the rate was good
Stayed 3 nights in May 2024
Response from Joanne- Front Office Manager on 21 May,2024
Thank you for staying with us and your feedback is very important.

6/10 Okay

Rafael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Great staff, great location, bed was good. Very poor cleaning... the room was not clean when we checked in. Thick layer of dust on furniture, hair and crumbles on the carpet, clearly not vacuumed. We called the front desk and they sent someone to clean the room. This is very basic, and looking at other reviews, doesn't seem to be a one-off.
Stayed 2 nights in May 2024
Response from Joanne- Front Office Manager on 21 May,2024
Thank you for staying with us and your feedback is very important.

10/10 Excellent

carey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. In the heart of downtown. Our suite had a view of the Lake and Brown’s stadium. The staff is also excellent! Highly recommend
Stayed 1 night in May 2024
Response from Joanne- Front Office Manager on 20 May,2024
Thank you for staying with us and sharing your feedback. Hope to see you again.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and attentive. I appreciate thoroughness of the staff.
Stayed 1 night in May 2024
Response from Joanne- Front Office Manager on 19 May,2024
Thank you for staying with us and your feedback is very important.

10/10 Excellent

Abraham

Liked: Staff & service, property conditions & facilities
Nice hotel its very classy
Stayed 2 nights in May 2024
Response from Joanne- Front Office Manager on 19 May,2024
Thank you for staying with us and your feedback is very important.

4/10 Poor

MIGUEL CARLO

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Joanne- Front Office Manager on 19 May,2024
Thank you for staying with us and your feedback is very important.

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little outdated but overall a decent establishment.
Stayed 2 nights in May 2024
Response from Joanne- Front Office Manager on 18 May,2024
Thank you for staying with and your feedback is very important.

8/10 Good

steve

Stayed 1 night in May 2024
Response from Jennifer H. - Director of Front Office on 16 May,2024
Thank you so much for your feedback. Thank you for staying with us.

10/10 Excellent

Carm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin Downtown Cleveland was a great experience! I definitely would stay again.
Stayed 2 nights in May 2024
Response from Joanne- Front Office manager on 13 May,2024
Thank you for staying with us and your feedback is very important.

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed a night but, checkin was easy and the staff and room were nice. It was a quiet stay.
Stayed 1 night in May 2024
Response from Jennifer H. - Director of Front Office on 9 May,2024
Thank you for your positive feedback. I am so happy to hear that you had a great experience while staying with us. We hope to see you back again in the future. Thank you for staying with us.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jennifer H. - Director of Front Office on 9 May,2024
Thank you for your positive feedback from your recent stay. Thank you for staying with us.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Joanne- Front Office Manager on 7 May,2024
Thank you for staying with us and sharing your feedback to us.

10/10 Excellent

kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was walking distance to The Rock & Roll Hall of Fame, restaurants, stadiums, and shopping. Staff was extremely friendly and helpful. Wonderful hotel experience.
Stayed 2 nights in May 2024
Response from Joanne- Front Office Manager on 7 May,2024
Thank you for staying with us and sharing your feedback to us.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joanne- Front Office Manager on 7 May,2024
Thank you for staying with us and sharing your feedback to us.

2/10 Terrible

Mike

Disliked: Staff & service, amenities, property conditions & facilities
Outdated and very dark,even in the bathroom.decore is bad and clashes,staff at the desk were rude
Stayed 1 night in May 2024
Response from Joanne- Front Office Manager on 7 May,2024
Thank you for staying with us and sharing your feedback to us. We apologize that we didn't exceed your expectations.

6/10 Okay

Jamie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super friendly staff!!!!!!!! Loved the view from my room!!!! Bed was not comfortable The room could have been cleaner
Stayed 1 night in May 2024
Response from Joanne- Front Office Manager on 7 May,2024
Thank you for staying with us and sharing your feedback to us.

4/10 Poor

Tim

Stayed 3 nights in Apr 2024
Response from Joanne- Front Office Manager on 23 May,2024
Thank you for staying with and your feedback is very important.

8/10 Good

susan

Stayed 2 nights in Apr 2024
Response from Jennifer H. - Director of Front Office on 22 May,2024
Thank you for your positive feedback. Thank you for staying with us.

6/10 Okay

Chelsea

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jennifer H. - Director of Front Office on 5 May,2024
Thank you for your feedback. Your comments will help us as we continually work to improve our guest experience. Thank you for staying with us.

10/10 Excellent

Rene

Stayed 1 night in Apr 2024
Response from Joanne- Front Office Manager on 21 May,2024
Thank you for staying with us and your feedback is very important.

10/10 Excellent

Gitta Sonia

Stayed 4 nights in Apr 2024
Response from Jennifer H. - Director of Front Office on 1 May,2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 Excellent

Lisa, Stoughton

Stayed 2 nights in Apr 2024
Response from Joanne- Front Office Manager on 20 May,2024
Thank you for staying with us and sharing your feedback. Hope to see you again.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressive gym. Also, the staff was quite friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Jennifer H. - Director of Front Office on 1 May,2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot
Stayed 1 night in Apr 2024
Response from Jennifer H. - Director of Front Office on 26 Apr,2024
Thank you for your positive feedback. Thank you for staying with us.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All set
Stayed 2 nights in Apr 2024
Response from Jennifer H. - Director of Front Office on 26 Apr,2024
Thank you for your feedback. Thank you for staying with us.

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking, quiet, easy check-in. Beautiful room. Room service great. Food delicious.
Stayed 1 night in Apr 2024
Response from Jennifer H. - Director of Front Office on 25 Apr,2024
Thank you for such positive feedback from your past stay. Thank you for staying with us.

8/10 Good

Candice

Stayed 3 nights in Apr 2024
Response from Jennifer H. - Director of Front Office on 16 May,2024
Thank you so much for your feedback. Thank you for staying with us.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Every time we come to this hotel, our bellhop Camry or Camron (not quite sure of the name)...is the best to us. The ladies checking us in were fine, nothing exciting there, but people come back for employees that go above and beyond. He did!!
Stayed 1 night in Apr 2024
Response from Jennifer H. - Director of Front Office on 25 Apr,2024
Thank you for your positive feedback and name mention for Camarae. We will be sure to share your comments with him. Thank you for staying with us.

2/10 Terrible

Matthew

Travelled with family
I got food poisoning in the restaurant and there was a drunk lady that kept knocking on our door it was awful and I want a full refund
Stayed 1 night in Apr 2024
Response from Joanne- Front desk Manager on 22 Apr,2024
I am sorry to hear about your experience from the restaurant. Can you call the hotel, and do you remember what you've ordered so I can check your receipt and discuss this to our restaurant outlet?

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was fine. The attached restaurant had a lot to be desired. I don’t know if we caught them at a bad time, but the service was very slow...it took a half hour to get our drinks, 2 hours for food (and was told after an hour they ran out of 1 item we ordered). The manager never came out to apologize but the waitress did apologize on their behalf and did comp a round of drinks.
Stayed 1 night in Apr 2024
Response from Joanne- Front desk Manager on 22 Apr,2024
I am sorry to hear about your past stay experience. I will address your concerns to our restaurant outlet manager. Again, I do apologize and thank you for staying with us.

10/10 Excellent

Staci, Massillon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance from our concert.Great view from our room.
Stayed 1 night in Apr 2024
Response from Jennifer H. - Director of Front Office on 21 Apr,2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location & food.
Stayed 1 night in Apr 2024
Response from Jennifer H. - Director of Front Office on 21 Apr,2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 Excellent

Todd

Liked: Staff & service, amenities, property conditions & facilities
Kim, at the front desk, was absolutely delightful and helpful. She was friendly and so welcoming.
Stayed 1 night in Apr 2024
Response from Joanne- Front Office Manager on 15 Apr,2024
Thank you for staying and choosing our hotel. Your feedback is very important.

8/10 Good

Chandra Sekhar

Liked: Cleanliness, staff & service
Old building and elevator keeps shaking.
Stayed 2 nights in Apr 2024
Response from Jennifer H. - Director of Front Office on 14 Apr,2024
Thank you for your feedback. I am so sorry that we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Thank you for staying with us.

8/10 Good

diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient and walkable to attractions we were visiting.
Stayed 2 nights in Apr 2024
Response from Jennifer H. - Director of Front Office on 14 Apr,2024
Thank you for your positive feedback. Thank you for staying with us.

2/10 Terrible

Peter

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property provided 1-star amenities for a 5-star price (600/night). I am taking into account the fact that on April 8 they were, I guess, full to capacity with Final Four fans and eclipse tourists, and didn't have the staff to handle everyone. And charged a surge price. So I don't blame the staff for not cleaning our room, or closing down breakfast half an hour early because they couldn't take any more orders, or being way too stingy with towels, washcloths, coffee cups, etc. I blame management for overbooking the hotel and not planning for the situation. Anyway there were plenty of other permanent issues, like: the room service number printed on the menu apparently rang someone's office, not the proper phone (also there are no beverages on the menu, not even orange juice); the phone turned itself off and gave no dial tone a couple of times (charging issue?); the rugs are hideous (room and hallway); the safe is on the bottom shelf and you have to crawl on the floor to use it; the drain plug in the bathroom sink hasn't been designed with a plunger to open or close it, even though there is a rod under the sink to do that, but attached to nothing; and you know how if you go to any motel off the interstate there is a binder that tells you how the phone and TV and lights and laundry work, and what the local attractions and restaurants are, and so on? Nothing like that at the Westin. Some manager really should book a room anonymously and think about, is this really our best?
Stayed 2 nights in Apr 2024
Response from Jennifer H. - Director of Front Office on 14 Apr,2024
Thank you for your feedback. I am so sorry that we did not exceed your expectations while staying with us. Your comments will be reviewed by our leadership team and will help us as we continually work to improve our guest experience. Thank you for staying with us.

8/10 Good

Stuart Bart, Richmond Hill

Stayed 3 nights in Apr 2024
Response from Jennifer H. - Director of Front Office on 1 May,2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 Excellent

cate

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Walkable to rock hall
Stayed 1 night in Mar 2024
Response from Joanne-Front Office Manager on 7 Apr,2024
Thank you for staying with us and your feedback is very important.

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Close to everything
Stayed 3 nights in Mar 2024
Response from Joanne- Front Office Manager on 2 Apr,2024
Thank you for staying with us and sharing your feedback.

8/10 Good

misako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanne- Front Office Manager on 2 Apr,2024
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, comfortable beds and friendly staff. The location was amazing and walking distance from Al the key places.
Stayed 2 nights in Mar 2024
Response from Jenn H. - Director of Front Office on 1 Apr,2024
Thank you for your positive feedback. thank you for staying with us.

8/10 Good

Ronald

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice, the front desk amazing, valet guys were professional. Only thing I didn’t like was the dusty power strip along with other cords that were highly visible and looked unsafe.
Stayed 3 nights in Mar 2024
Response from Jenn H. - Director of Front Office on 1 Apr,2024
Thank you for your feedback. I am so sorry to hear about the cleanliness in your room. Your comments will help us as we continually work to improve our guest experience. Thank you for staying with us.

10/10 Excellent

Zheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in very quiet and clean area of downtown.
Stayed 1 night in Mar 2024
Response from Jenn H. - Director of Front Office on 1 Apr,2024
Thank you for your positive feedback. thank you for staying with us.

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel in downtown Cleveland. The staff is very friendly. Walking distance to the lake.
Stayed 1 night in Mar 2024
Response from Joanne-Front Office Manager on 31 Mar,2024
Thank you for staying and choosing at the Westin Downtown Cleveland. Your feedback is very important.

8/10 Good

HOY S

Stayed 1 night in Mar 2024
Response from Jennifer H. - Director of Front Office on 21 Apr,2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Staff is friendly and easy to places around the city.
Stayed 1 night in Mar 2024
Response from Joanne-Front Office Manager on 31 Mar,2024
Thank you for staying and choosing at the Westin Downtown Cleveland. Your feedback is very important.

6/10 Okay

Stephanie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Jenn H. - Director of Front Office on 1 Apr,2024
Thank you for your feedback. Thank you for staying with us.

10/10 Excellent

Ray

Liked: Property conditions & facilities
I like dat place
Stayed 1 night in Mar 2024
Response from Jenn H. - Director of Front Office on 25 Mar,2024
Thank you for your feedback. Thank you for staying with us.

10/10 Excellent

Joyce

Travelled with partner
The staff were extremely helpful especially the valet parking staff as I had to have them access my car on two different times to collect items my husband forgot. The gentleman were very friendly and courteous. Also the dining staff were warm and friendly.
Stayed 1 night in Mar 2024
Response from Jenn H. - Director of Front Office on 25 Mar,2024
Thank you for such positive feedback. Thank you for staying with us!