4/10 Poor
Wendy
Travelled with group
13 May,2024
Disliked: Amenities, property conditions & facilities
I've stayed at this location MANY times, but this was my LAST TIME! When I was there in 2023 the pool was not open for an unknown reason. Again, this year the pool was still closed (full of water, but not able to use it). When we arrived, there were a few "shady" characters hanging around the property (it was the same scenario last year). One couple got into a shouting match. The first room they gave us was completely torn apart; mattresses askew on the frames, headboards off the wall -- it was crazy. When I went back to the desk to ask for another room, I asked to be put on the top floor to avoid all the noise and commotion; was told we would be in a room with no occupants near us. Just a few minutes after settling into our room we hear guests arrive in the room right next to us ... thankfully they were quiet. There was only one regular and one decaf coffee pack (for a double occupancy room). The lobby staff was nice, but dressed like bums (very unprofessional). As I stated earlier; I will not stay at this hotel again ... I'll book a room at one of the hotels in Kingdom City from now on.