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Reviews of Anantara Hoi An Resort

5 out of 5
Anantara Hoi An Resort
1 Pham Hong Thai Street, Hoi An, Quang Nam

Reviews

9.2

Wonderful

Rating 10 - Excellent. 203 out of 303 reviews" "
Rating 8 - Good. 81 out of 303 reviews" "
Rating 6 - Okay. 11 out of 303 reviews" "
Rating 4 - Poor. 7 out of 303 reviews" "
Rating 2 - Terrible. 1 out of 303 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful colonial era building with atmosphere. Good location and excellent staff.
Stayed 4 nights in Apr 2024
Response from Ross Sanders - Area General Manager on 9 Apr,2024
Dear Michael,Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon.With kind regards,Ross Sanders - Area General Manager

10/10 Excellent

Misha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ross Sanders - Area General Manager on 27 Mar,2024
Dear Misha,Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon.With kind regards,Ross Sanders - Area General Manager

10/10 Excellent

Mishna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located perfectly so you could walk everywhere. The staff were very attentive. Breakfast options were fantastic too!
Stayed 4 nights in Dec 2023
Response from Ross Sanders - Area General Manager on 26 Jan,2024
Dear Mishna,Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon.With kind regards,Ross Sanders - Area General Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ross Sanders - Area General Manager on 19 Jan,2024
Dear Maria,Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon.With kind regards,Ross Sanders - Area General Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ross Sanders - Area General Manager on 17 Jan,2024
Dear Elizabeth,Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your recognition. We hope to welcome you back again very soon.With kind regards,Ross Sanders - Area General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Ross Sanders - Area General Manager on 21 Aug,2023
Dear Anonymous, Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon. With kind regards,

10/10 Excellent

Francois, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, extremely kind staff, very pleasant stay.
Stayed 4 nights in Aug 2023
Response from Ross Sanders - Area General Manager on 11 Aug,2023
Dear Francois,Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon.With kind regards,Ross SandersArea General Manager

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best option in Hỏi An!
This property was just spectacular. The rooms were beautiful and had everything you could possibly need. We loved the little daybeds on the front balcony, a perfect nook to read a book. The pool area was also perfect for relaxing after a long day in the sun. We also ate at both of the restaurants, and found the food to be excellent. And the location is just ideal, far enough out of town to be away from all the noise, yet a quick bike ride into the heart of all the action.
Stayed 3 nights in Jul 2023
Response from Ross Sanders - Area General Manager on 9 Aug,2023
Dear Nancy,Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon.With kind regards,Ross SandersArea General Manager

10/10 Excellent

SHAHID

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Ross Sanders - Area General Manager on 4 Aug,2023
Dear SHAHID,Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon.With kind regards,Ross SandersArea General Manager

10/10 Excellent

keshav

Liked: Cleanliness, staff & service, amenities
This property is unique in that it has beautiful grounds and large rooms, a superb location, and exceptional dining including great vegan options. The staff and management are very helpful. You will not regret staying here.
Response from Ross Sanders - Area General Manager on 28 Jul,2023
Dear Guest,Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon.With kind regards,

10/10 Excellent

GABRIELA

Stayed 3 nights in Jul 2023
Response from Ross Sanders - Area General Manager on 7 Aug,2023
Dear GABRIELA,Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon.With kind regards,Ross SandersArea General Manager

10/10 Excellent

Kenneth Ping Wah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hospitality and location. The staff are friendly, was proactive about our needs but not intrusive
Stayed 3 nights in Jul 2023
Response from Ross Sanders - Area General Manager on 17 Jul,2023
Dear Kenneth Ping,Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon.With kind regards,

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with wonderful staff. Definitely recommend this hotel with great views of the river.
Stayed 3 nights in Jun 2023
Response from Ross Sanders - Area General Manager on 30 Jun,2023
Dear Shannon, Thank you for taking the time to visit us at Anantara Hoi An and for sharing your positive review with others. We are all delighted to know that you enjoyed every aspect of your stay with us and that you departed happy. Thank you for your kind words and recognition. We hope to welcome you back again very soon.With kind regards,Ross SandersArea General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

8/10 Good

YAMANAKA

Stayed 1 night in May 2022

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from pagmanantara on 3 Jun,2020
Thank you valued guest

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
This is an old and atmospheric hotel just a 6 minute walk to the old town of Hoi An. Very comfortable but you are really paying for the convenience. Rather better to stay here than in one of the new, huge hotels that dominate the coast from Da Nang south to Hoi An with shuttle buses etc etc. The road into town has undergone a facelift recently with some nice restaurants, bars and massage shops. My wife and I particularly liked the massage place directly opposite the hotel - cheap and friendly.
Stayed 3 nights in Feb 2020
Response from pagmanantara on 3 Jun,2020
Dear Mr Peter, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
The staff was amazing. We would stay again at this location.
Stayed 4 nights in Feb 2020
Response from pagmanantara on 9 Mar,2020
Dear Matthew, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to come home tho this hotel.
Great location. Lovely hotel. Lovely staff.
Stayed 3 nights in Jan 2020
Response from pagmanantara on 9 Mar,2020
Dear Mary Jo, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big and I like the split level, good TV programs, thoughtful accessories. Has everything you might need. Love the big bathroom and the small patio area to lounge. Sweet! Colonial architecture was a treat for the eyes. Location was fantastic right next the river and old town. The restaurant was nice, though they could definitely include many more vegetarian options, which were lacking and minimal. But loved the little, free Vietnamese "pizza" stand and the wait staff is super sweet and excellent without being in your face. A perfect experience!
Stayed 3 nights in Jan 2020
Response from pagmanantara on 4 Feb,2020
Dear valued guest, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in HOI AN.
Stayed 1 night in Jan 2020
Response from pagmanantara on 4 Feb,2020
Thank you valued guest

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and city
We stayed in the Deluxe River View and had the best time. Great hotel. We loved it.
Stayed 2 nights in Dec 2019
Response from pagmanantara on 30 Dec,2019
Dear Mr Cheng, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to the old town and some wonderful restaurants.
Stayed 4 nights in Oct 2019

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from pagmanantara on 1 Oct,2019
Dear valued guest, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful hotel. Friendly and inviting staff always keen to help and make our stay enjoyable and easy
Stayed 5 nights in Sep 2019
Response from pagmanantara on 30 Sept,2019
Dear valued guest, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite helpful staff. Beautiful, peaceful settings
Stayed 6 nights in Aug 2019
Response from pagmanantara on 9 Sept,2019
Dear valued guest, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly, food was good, spa service excellent. Don't like the structure of the complex or rooms. The resort is right in the middle of a busy street - not very resort feel. The pool is small and of V-shape - can't really swim there. The rooms have no windows except on the door side - that means when the door is closed, you are trapped indoor. And we did look at three types of rooms. They were all the same.
Stayed 3 nights in Aug 2019
Response from pagmanantara on 9 Sept,2019
Dear valued guest, Thank you for taking your time to provide us the feedback. We are sorry that the resort colonial design did not meet your liking. We are pleased that overall your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from pagmanantara on 14 Aug,2019
Thank you valued guest

8/10 Good

sally

Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, tranquil, Vietnamese hospitality.
We had a lovely few days here. The staff are wonderfully kind and patient. The rooms are pleasingly designed with a calm, tranquil feel. We switched rooms to an upper level river view after one night as there was a lot of footfall outside our original ground level room as it was by the pool area. The upper level room was calm and peaceful. Each riverview room has a little sitting area/patio with a ceiling fan that makes for a really relaxing nook. On our last night we arrived home late and tired after a busy day exploring Hoi An and when we got into bed we were surprised to find rather a lot of sand inside the sheets! It made for a very uncomfortable night of sleep and when we spoke to the management about this the next day they refunded us the payment for the night. It was very well-handled by the management team, as this isn't the level of comfort that they aspire to provide, or that one would expect from an Anantara property. The breakfast buffet is worth calling out especially, as it's small but perfectly formed and utterly delicious. After we left the property we realised we had forgotten an errand at a shop just across the street, and the hotel staff were extremely kind in helping us complete the errand, even though we had already checked out. We were blown away by their kindness and helpfulness - true Vietnamese hospitality. All in all a wonderful stay, and probably the best place to stay in Hoi An.
Stayed 3 nights in Jul 2019
Response from pagmanantara on 14 Aug,2019
Dear valued guest, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from pagmanantara on 5 Aug,2019
Dear valued guest, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from pagmanantara on 5 Aug,2019
Dear valued guest, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is superb. The staff are all very welcoming and accommodating, they were happy to help and to chat and were very informative about Hoi An and Vietnam. The room was lovely, very comfortable and a good size and serviced well. The little balcony outside the room was lovely, overlooking the river. A few disappointments, we asked for a late check out and it was extended until 2pm, but we would be charged USD100 if we wanted it until 5pm. This was a Monday and we could clearly see, in the pool, in unused rooms and in the dining areas, that the hotel was practically empty, it would have cost the hotel nothing, but it would have been a simple and easy way to excel in customer service and consideration. I felt that the staff were following a rule and would not alter. We were offered a late check out until 5pm if we arranged for a car to Da Nang airport through the hotel, but again, this was over USD100! We caught a taxi, large and air conditioned for USD25. The prices are not comparable. Also, we ate in the riverside cafe, it is a superb location and the staff were very good. But the cost of the meal for two people was extortionate, especially the wine. The food was okay, but it didn't justify a bill of USD150!!! We didn't spend a third of that in the great restaurants in Hoi An, where the food was actually better. We didn't try the spa, as again, it was very expensive. I appreciate that the hotel may need to charge higher rates, but when you h
Stayed 3 nights in Jun 2019
Response from pagmanantara on 27 Jun,2019
Dear valued guest, Thank yor for taking your time to provide us the feedback. We are sorry that the resort policy did not meet your liking. We have enhanced & ensure our service and food quality to meet your satisfaction. Overall we are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, wonderful location.
This is a great hotel, perfect location within walking distance to the old town and all the great places to eat and relax. The breakfast provided was wonderful with an excellent selection. Staff were friendly and very attentive. The room was lovely and spacious. The pool was beautiful and clean. The only criticism I have is the price of drinks at the hotel restaurant. A glass of wine was $18(Aus) for a $40 bottle of NZ wine and the beer was also expensive compared to other hotels we have stayed at. The restaurant and bars were very quiet at the hotel. The night we ate there we were the only guests. I assume that other guests would have also found they were much better off eating outside the hotel. The laundry fees were also very expensive at 5 times the cost of the local laundry’s just outside the hotel gates who washed and pressed our laundry professionally and returned within 24 hours.
Stayed 4 nights in May 2019
Response from pagmanantara on 29 May,2019
Dear Ms. Falcone, Thank you for taking your time to provide us the feedback. We are pleased that overall you enjoyed your stay with us. We will double our effort to ensure the food quality as well as guests satisfaction in our service, so the experience will be more worthy. We hope to be of service again. Regards, Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel thought and catered for everything. The attention to detail and all the little extras throughout the hotel combined with the beautiful staff makes this place very special. There’s a real sense of calm and relaxation throughout. The rooms are beautiful, great size and decorated beautifully with everything you need.
Stayed 7 nights in May 2019
Response from pagmanantara on 29 May,2019
Dear Valued guest, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
Perfect ..
Stayed 4 nights in May 2019
Response from pagmanantara on 15 May,2019
Dear Annette, Thank you for taking your time to provide us the feedback. We are pleased that you enjoyed your stay with us. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from pagmanantara on 13 May,2019
Thank you valued guest.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful heritage style, beautifully maintained grounds, right on the river, great staff
Stayed 4 nights in Apr 2019
Response from pagmanantara on 6 May,2019
Dear Anonymous, Thank you for taking your time to send us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely introduction to Hoi An
Great location, lovely staff - let down by breakfast.
Stayed 4 nights in Apr 2019
Response from pagmanantara on 2 May,2019
Dear Lynne, Thank you for taking your time to provide us the feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Regards, Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Stayed 5 nights in Apr 2019
Response from pagmanantara on 2 May,2019
Thank you Valued Guest.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, room comfort
great hotel
great hotel...an oasis near the busy Old Town.
Stayed 5 nights in Apr 2019
Response from pagmanantara on 16 Apr,2019
Dear Richard, Thank you for your feedbacks. We are pleased that your stay with us was a memorable one. We are glad that the resort's location meets your expectation. All of us hope to be of service again. Best regards, Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One to return to
Very well located, comfortable hotel which combined modern comfort with traditional charm. Helpful, friendly staff. Only bad point was the buffet dinner in the riverside restaurant - very poor selection, poor quality food and greatly overpriced (very poor value for money).Breakfast and a la carte lunch was fine.
Stayed 4 nights in Apr 2019
Response from pagmanantara on 16 Apr,2019
Dear Anonymous on, Thank you for your feedbacks. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed
The best hotel experience I have had in years, the staff could not have possibly been more accomdating to ensure our stay was as memorable as possible. We arrived early, checked out late and enjoyed every minute in between. We travel frequently and always like to try new places but we shall return here without question.
Stayed 1 night in Apr 2019
Response from pagmanantara on 10 Apr,2019
Dear Perry on, Thank you for taking your time giving us the feedbacks. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
The staff was professional and welcoming. The food was fantastic, and we were impressed by the variety on display at the breakfast buffet. Great location, both by the river and walkable to everyone one could want in Hoi An.
Stayed 3 nights in Apr 2019
Response from pagmanantara on 8 Apr,2019
Dear Anonymous, Thank you for your feedbacks. We are pleased that your stay with us was a memorable one. Warm regards, Pieter van der Hoeven General Manager

10/10 Excellent

Janelle, Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful oasis in busy Hoi An. Enjoyed the pool and the beautifully appointed rooms.
Stayed 3 nights in Mar 2019
Response from pagmanantara on 1 May,2019
Dear Janelle, Thank you for taking your time giving us the feedbacks. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Wamest regards, Pieter van der Hoeven General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel and great service Beautiful room with great amenities
Stayed 3 nights in Mar 2019
Response from pagmanantara on 8 Apr,2019
Dear Anonymous, Thank you for your feedback. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Warm regards, Pieter van der Hoeven General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from pagmanantara on 8 Apr,2019
Thank you for your feedback

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located to explore Hoi An
Wonderful relaxing experience. Fab hotel and facilities right next to the river and only a few steps from the old town if Hoi An. And they produced a birthday cake too, thank you highly recommend. Would definitely return here.
Stayed 1 night in Mar 2019
Response from pagmanantara on 8 Apr,2019
Dear Amanda, Thank you for giving us the feedbacks. We are pleased that your stay with us was a memorable one. All of us hope to be of service again. Best regards, Pieter van der Hoeven General Manager

4/10 Poor

JJ

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are mostly lovely, the property beautiful. The rooms have great porches for sitting outside. Hoi An is utterly charming. But three things marred our visit. There is no soundproofing between rooms. You hear every chair moved in the room above you, even light switches being flipped in the room next to you. At the front desk we tried to exchange a hundred-dollar bill, as we were out of cash. The staff refused because the bill had a tiny blue mark on it, and they said the bank would not accept it. (Fortunately, when we marched over to the bank, this turned out to be untrue.) Third, an overly zealous cleaner threw out my invisiline retainers. True, they are clear, but they are not really hard to miss. Now I am stuck without them for two months of travel.
Stayed 4 nights in Feb 2019
Response from GM on 9 Mar,2019
Dear JJ, We are sorry that a these issues marred your experience with us and despite a complete review we were not able to find the retainers. In regards to the bank we are trained by our bank in Vietnam and follow their instruction. We note there were many aspects you enjoyed and apologies the other matters meant your stay was not totally to your satisfaction. Kind regards Pieter van der Hoeven General Manager

4/10 Poor

Davis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Go if u have all rhe time in the world.
Hopeless front desk. Queue forming with 2 front desk staff. One spent 15 min to sell tour package. Shouldnt there be another tour desk table. When checking into room, they take time to explain things that you dont need. I will not stay again. I am a discovery member. No such issue in Thailand.
Stayed 1 night in Feb 2019
Response from GM on 5 Mar,2019
Dear Davis, Thank you for the feedback and our apologies if there was a wait at the Front Desk. We were not aware of the issue during your stay so that we could have made amends. We thank you for the feedback which is invaluable and we most certainly will be reviewing so we may improve. With kind regards Pieter van der Hoeven General Manager