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Reviews of Eden Hotel

4 out of 5
Eden Hotel
294 Vo Nguyen Giap Street, My An Ward, Ngu Hanh Son District, Da Nang

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 201 reviews" "
Rating 8 - Good. 73 out of 201 reviews" "
Rating 6 - Okay. 18 out of 201 reviews" "
Rating 4 - Poor. 9 out of 201 reviews" "
Rating 2 - Terrible. 7 out of 201 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024

8/10 Good

Daniel

Travelled with partner
Liked: Property conditions & facilities
Not a bad place to stay
Stayed 2 nights in Apr 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Noisy at night with karaoke next door , but not to late into the night . Breakfast a little underwhelming. Would stay there again .
Stayed 2 nights in Apr 2024

2/10 Terrible

Hoa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 5 nights in Dec 2023

10/10 Excellent

Takumi

Stayed 1 night in Dec 2023

10/10 Excellent

An

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was on top of their game helping with luggages, cleaning, free breakfast, etc. So friendly and luxurious, would stay again
Stayed 9 nights in Jun 2023

10/10 Excellent

Vivian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet area. Staffs are friendly and nice. The property are well maintained, cleanliness
Stayed 8 nights in Jun 2023

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly, helpful and professionalism. I really loved my stays at Eden
Stayed 5 nights in Jun 2023

2/10 Terrible

KURUL

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Unfriendly staff horrible breakfast
horrible unfriendly front desk people. Breakfast area look like night market.we stayed in room 2102 .there is a big piece of metal hanging outside of the hotel wall supposed to be attached the wall might fall any time kill someone at the sidewalk. And the first time I saw a hotel give to guesses room keys with room number on it. Imagine you drop your key while you walking outside and someone finds it will know which hotel and which room you staying!!
Breakfast
Room key
Stayed 1 night in Aug 2022

6/10 Okay

Yong Xiang, Singapore

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Beach is within walking distance. Hotel out look is a bit rundown, and the pool does not seem to have a pump to circulate the water in the pool. Staff does not really understand English and could not really help with enquires except for the basic questions like WiFi password etc.
Stayed 4 nights in Apr 2022

8/10 Good

Hai

Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Eden team, on 22 Feb,2020
Dear Our Valued Guest, Warmest Greeting from Eden Hotel Da nang! Thank you for choosing Eden hotel Danang for your stay, thank you for giving us the opportunity to serve you. We apologize for the problem that you encounter while your stay, we understand that our hotel facilities are not meet your need, in the same time we would like to thanks that your response on this issue, so we will improve hotel facilities and services in future. We hope that we will have a chance to serve you in the future with the improvement of hotel facilities and services. Warm regards,

10/10 Excellent

BINH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Eden Sales Team. on 1 Feb,2020
Dear our beloved guest, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful feedback for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey. Warm regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean and the staffs are very friendly and helpful the breakfast had a lot of choices. Hotel in front of ocean. I like this hotel very much.
Stayed 3 nights in Jan 2020
Response from Eden team, on 5 Jan,2020
Dear our valued guest, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful feedback for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey. Warm regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The hotel was extremely clean, staff were kind & courteous. Food selection at breakfast was good.
Stayed 11 nights in Dec 2019
Response from Eden Team, on 4 Jan,2020
Dear our beloved guest, Warmest greetings from Eden Hotel Da Nang! Thank you so much for taking your valued time to write a great feedback for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey. Warm regards

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great place to stay
We stayed here with friends for 10 days and enjoyed every minute of it. The food was great as were the massages ( we had two) The weather was not good enough to enjoy the great beach in front of the hotel. The staff were great and nothing was too much problem. Ai guest relations and Hue on reception rely looked after us well. Although not in the middle of Da Nang you were only a 5 to 10 minute cab ride to the center of things. Cabs are cheap.There were good restaurants near buy and if you ate in the Kichi restaurant on the 4th floor it had the best menu. The buffet breakfast were all you could want.
Stayed 10 nights in Dec 2019
Response from Eden Sales Team on 16 Dec,2019
Dear Mr. Robert, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful feedback for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey. Warm regards

10/10 Excellent

Saher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S S DA NANG
I like the view from the room, sky bar and the food. The staff very friendly. The hotel surrounded by many tasty seafood restaurants.
Stayed 7 nights in Nov 2019
Response from Eden Hotel Da nang on 4 Dec,2019
Dear Our Valued Customer, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey. Warm regards

4/10 Poor

Ngon

Travelled with family
Disliked: Staff & service
Front desks unprofessionally!
Stayed 3 nights in Nov 2019
Response from Eden Sales Team on 22 Nov,2019
Dear Our Beloved Guest, Warmest Greeting from Eden Hotel Da nang! Thank you for choosing Eden hotel Danang for your stay, thank you for giving us the opportunity to serve you. We apologize for the problem that you encounter while your stay, we understand that our hotel facilities are not meet your need, in the same time we would like to thanks that your response on this issue, so we will improve hotel facilities and services in future. We hope that we will have a chance to serve you in the future with the improvement of hotel facilities and services. Warm regards,

10/10 Excellent

Bobby, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, courteous and went out of their way, especially ms. Thao in the restaurant for breakfast. All of the staff made our stay very enjoyable and I would recommend this hotel to anyone else who wants to have a warm welcome. they felt like family when it was time to leave.
Stayed 1 night in Nov 2019
Response from Eden Sales Team. on 18 Nov,2019
Dear Our Valued Customer, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey. Warm regards,

6/10 Okay

TP, Irvine, CA

Travelled with family
Liked: Cleanliness
We booked adjoining family rooms. The rooms were big, nice, and clean, but we keep having problem with the toilet not flushing properly. The front desk staff weren't as warm and friendly as another hotel that were a hop and skip away on the same street. The free breakfast was bland and had limited choices.
Stayed 3 nights in Jun 2019
Response from Eden Sales Team on 16 Nov,2019
Dear Our Valued Guest, Warmest Greeting from Eden Hotel Da nang! Thank you for choosing Eden hotel Danang for your stay, thank you for giving us the opportunity to serve you. We apologize for the problem that you encounter while your stay, we understand that our hotel facilities are not meet your need, in the same time we would like to thanks that your response on this issue, so we will improve hotel facilities and services in future. We hope that we will have a chance to serve you in the future with the improvement of hotel facilities and services. Warm regards,

2/10 Terrible

Richard, Oregon

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was obviously not cleaned. Room smelled of raw sewage and dead bugs were found in the entire unit. The shower was also broken. When we brought this to their attention, they did not seem to care much , but tried to fix the shower. We finally asked for another room. The next room offered no sea view, the walls were paper thin and you can hear your neighbor use the bathroom literally. The shower in this unit floods the entire bathroom floor and when we mentioned the flooding aspect we were told it is normal. Oh and we were supposed to have a non smoking room , but everything smelled like cigarettes. We actually left a day early because of our experience here. I would never stay in this place ever again it was absolutely awful. This is not a 4 star hotel, not even close. We have been in Danang for over 2 months and this is BY FAR THE WORST EXPERIENCE WE HAVE HAD IN VIETNAM. Stay somewhere else.
Stayed 2 nights in Sep 2019
Response from Eden Sales Team on 16 Nov,2019
Dear Our Valued Guest, Warmest Greeting from Eden Hotel Da nang! Thank you for choosing Eden hotel Danang for your stay, thank you for giving us the opportunity to serve you. We apologize for the problem that you encounter while your stay, we understand that our hotel facilities are not meet your need, in the same time we would like to thanks that your response on this issue, so we will improve hotel facilities and services in future. We hope that we will have a chance to serve you in the future with the improvement of hotel facilities and services. Warm regards,

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had an excellent experience at the Eden Hotel, thanks to the very helpful and friendly staff. Ms. Thao, the supervisor at the breakfast restaurant, was very accommodating and friendly. She offered a lot of helpful information for our time in Da Nang and surrounding area. Great job!
Stayed 3 nights in Oct 2019
Response from Eden Sales Team, on 28 Oct,2019
Dear Our Valued Customer, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey. Warm regards,

2/10 Terrible

Mette

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coun't wait to leave
Our stay at Eden started good with a room upgrade, but it turned out the room had some plumbing issues. It reaked with sewage, so bad that when coming back from dinner we asked to change rooms. Hotel manager claimed there weren't other rooms available (although lots were availble online) and that we could maybe change in the morning... after insiting she join us up to the room to smell for herself, she immediately turned in the room and said we could change rooms. The new room was a family room and fine, but the walls and doors were so thin that EVERYTHING happening in neighboring rooms and the hallway was heard loudly. With so much noise, we barely got any sleep during our stay. The breakfast buffet was horrible with oily, raw fried eggs and little to choose from for Western food. Location is good along the beach and not far from a good beach bar (Library), and restaurants. But I would definately not recommend this hotel. Staff was friendly and greeting. But the hotel managers need to follow up the satisfaction of their guests and not lie. Hotel needs to fix plumbing and smell, and invest in thicker doors... for now, choose another hotel.
Stayed 4 nights in Jul 2019
Response from Eden Sales Team on 16 Nov,2019
Dear Our Valued Guest, Warmest Greeting from Eden Hotel Da nang! Thank you for choosing Eden hotel Danang for your stay, thank you for giving us the opportunity to serve you. We apologize for the problem that you encounter while your stay, we understand that our hotel facilities are not meet your need, in the same time we would like to thanks that your response on this issue, so we will improve hotel facilities and services in future. We hope that we will have a chance to serve you in the future with the improvement of hotel facilities and services. Warm regards,

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Eden Sales Team on 2 Oct,2019
Dear Valued Customer, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey with. Warm regards,

8/10 Good

Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Eden Sales Team on 1 Oct,2019
Dear Mr./Ms. Chua, Warmest greeting from Eden Hotel Da nang! Thank you so much for your kind review!  The entire team is delighted to know that you had an enjoyable time with us. We do hope to have the opportunity to welcome you back to the Eden Hotel Danang in the future. All the best wishes.

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Eden Sales Team on 1 Oct,2019
Dear Valued Customer, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey with. Warm regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and good location. Toiletries could be provided in better way.
Stayed 2 nights in Sep 2019
Response from Sales reservation team on 23 Sept,2019
Dear Valued Customer, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. We apologize for the problem that you encounter whiles your stay. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey with. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family trip, we got rooms with a common door on the 6th floor. The rooms are great, very clean, luxurious and luxurious showers, partial seaside view, great lobby, very impressive breakfast (for those who love Asian food) The staff is amazing and helps with everything.
Stayed 2 nights in Aug 2019
Response from Nancy (Ms) on 3 Sept,2019
Dear Valued Customer, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey with. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and staffs were friendly welcome . I’m glad we stayed there.
Stayed 4 nights in Aug 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 21 Aug,2019
Dear Valued Customer, Thank you very much for choosing Eden Hotel Da Nang every time you visit one of the most beautiful coastal city in the Global and for spending time on dropping us such a wonderful review. We are delighted to hear that our services always meet your expectation. We are also very proud of all the staffs who always very friendly and sincere with you. Thank you again for your constructive feedback about the defect of our facility and we will take it as useful information for our future improvement to ensure that Eden Hotel will become your first choice in Da Nang, Viet Nam. We are looking forward to welcoming you back in the not too distant future. Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Nancy (Ms) on 19 Aug,2019
Dear Valued Customer. Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. We apologize for the problem that you encounter whiles your stay. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey with. Warm regards,

10/10 Excellent

Hei Tung Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view which I can see sunrise and sunset everyday.
Stayed 5 nights in May 2019
Response from Nancy (Ms) on 13 Aug,2019
Dear Mr/Mrs. Hei Tung Dawn, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey with. Warm regards,

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Nancy (Ms) on 8 Aug,2019
Dear Valued Customer, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey with. Warm regards,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Nancy (Ms) on 2 Aug,2019
Dear Valued Customer, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. We apologize for the problem that you encounter whiles your stay. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey with. Warm regards,

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Just ok
The hotel is just ok. The photos make it look nicer than it is. Good value, but just so-so. The gym is a joke.
Stayed 1 night in Jul 2019
Response from Nancy (Ms) on 26 Jul,2019
Dear Mr Karen, Thank you for choosing Eden hotel Danang for your stay, thank you for giving us the opportunity to serve you. We apologize for the problem that you encounter while your stay, we understand that our hotel facilities are not meet your need, in the same time we would like to thanks that your response on this issue, so we will improve hotel facilities and services in future. We hope that we will have a chance to serve you in the future with the improvement of hotel facilities and services. Warm regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Nancy (Ms) on 22 Jul,2019
Dear Valued Customer, Warmest greetings from Eden Hotel Da Nang! Thank you for sharing your wonderful review for Eden Hotel Danang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. I shall proudly share your kind words to our entire team, a great way to celebrate their passion at work. I am looking forward to welcoming you back very soon for another exquisite journey with. Warm regards,

4/10 Poor

TG

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible breakfast options and over priced in-house transportation. Stayed 6 days but needed to change rooms, very inconvenient. Hallways crazy loud. The fire alarm was a nice added attraction.
Stayed 3 nights in Jul 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 16 Jul,2019
Dear Valued Customer, Thank you for choosing Eden hotel Danang for your stay, thank you for giving us the opportunity to serve you. We apologize for the problem that you encounter while your stay, we understand that our hotel facilities are not meet your need, in the same time we would like to thanks that your response on this issue, so we will improve hotel facilities and services in future. we hope that we will have a chance to serve you in the future with the improvement of hotel facilities and services. Best Regards,

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Pay a little more and stay at the big name 5 stars. The location was ideal but it’s not a 5 star. Eden seemed more like a 3 star. We had the stand up bathroom and water got everywhere and that was annoying. Especially because there was hardly any counter space and not even one hook to hang our clothes or towel. The rack to hang the towels also got wet easily. Upon check in, the girl at the front desk told us we had to pay an extra person charge and lucky for us, we still had the emailed receipt from Expedia that we already paid for that when we booked. The entire hotel didn’t feel Like a 5 star. We had to hunt down workers to get pool towels or beach towels. There was always slippery puddles of water everywhere around hotel halls and elevators because of the lack of pool towels. Our bathroom door had vomit that wasn’t thoroughly cleaned off from the handle to the bottom of the door. When we went down to exchange money, the rate was 2.26 while it was 2.31 at the airport. We did anyways. The next day we needed to exchange some more and the clerk told us 2.1 and we said it was 2.26 yesterday. He conceded that 2.26 was for hotel guests only and gave 2.26 (which was still low). He didn’t even give us a receipt. It just feels like shady business. They gave us 2 food vouchers to try their Japanese restaurant (good service and decent food) but the servers said it was for lunch only. They didn’t tell us at front desk. The next day they said it’s good for dinner so come back. Hmm.
Stayed 3 nights in Jul 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 12 Jul,2019
Dear Valued Customer, Thank you for choosing Eden hotel Danang for your stay, thank you for giving us the opportunity to serve you. We apologize for the problem that you encounter while your stay, we understand that our hotel facilities are not meet your need, in the same time we would like to thanks that your response on this issue, so we will improve hotel facilities and services in future. we hope that we will have a chance to serve you in the future with the improvement of hotel facilities and services. Warm regards,

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I liked the view from and size of our room. I also liked the location of the hotel next to the beach and near several good restaurants. However, the bed was uncomfortable. We could not adjust the AC in our room, so it was either stuffy and hot or really cold. The bathroom had no shower curtain, so it would get all wet in there whenever we would bathe. Housekeeping gave us soiled bath towels on one occasion. We were missing a towel on another. Housekeeping entered our room abruptly several times, once rather early in the morning when we were still in bed! The floors in the halls and common areas are made of stone and carry sounds, so it was very loud in the morning what with all the people shouting — so very hard to sleep in! Also, the street below was noisy with lots of traffic. There was this really annoying guy that kept driving around the block until the wee hours of the morning blasting a prerecorded loop of himself shouting a food item he was selling, over and over again. It started to drive me crazy by the end of our stay. Other guests were rude, pushy and made our stay very unpleasant. They would let their children run about the breakfast area, knocking into things, and they would push themselves onto the elevator before letting others get out. There were many Chinese staying there who lacked basic etiquette and manners. I was looking forward to using the advertised rooftop “skybar” but it was... not there? WiFi was slow and our TV froze and stopped working.
Stayed 6 nights in Jun 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 4 Jul,2019
Dear Valued Customer, Warmly greeting from Eden Hotel Danang! On behalf of Eden Hotel Danang Team, We thank you very much to stay with us, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. We apologize for any inconvenience this may cause. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Danang.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 27 Jun,2019
Dear Valued Customer, Warmly greeting from Eden Hotel Danang! On behalf of Eden Hotel Danang Team, We thank you very much to stay with us, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Danang.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are friendly and helpful. The hotel itself very clean and well maintained.
Stayed 4 nights in Jun 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 24 Jun,2019
Dear Valued Customer, Greetings from Eden Hotel Danang! Thank you for a wonderful review, we are delighted that you have found "very comfortable and satisfactory stay" at Eden Hotel in Danang, Your very positive comments on the general facilities and the staff are greatly appreciated. Thank you again for sharing your experience. We look forward to personally welcoming you back to your “home “ in Danang in the near future.

8/10 Good

Charlotte

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Need to keep reminding the staffs to get thing done. The hotel is rather new, good location close to the beach. Restaurants nearby. In room entertainment was ok, cleanliness is good but sound proof was bad. Throughout my stay, noises from other guests along corridor can be heard clearly, indistinct chattering coming from rooms beside too. Is very frustrating but we’re too tired to do anything about it. Overall the hotel service is ok, staffs very polite.
Stayed 4 nights in Jun 2019
Response from Truong Thi Thanh Nga - Nancy (Ms.) on 19 Jun,2019
Dear Mr Charlotte, We very much appreciate your comments regarding your stay at the Eden Hotel Da Nang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for any inconvenience this may cause. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Many thanks and best regards,

8/10 Good

Aaron, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water heater got problem. But overall is good. Staff is very helpful.
Stayed 3 nights in Jun 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 17 Jun,2019
Dear Mr Aaron, Warmly greeting from Eden Hotel Danang! On behalf of Eden Hotel Danang Team, We thank you very much to stay with us, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. We apologize for any inconvenience this may cause. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Danang.

10/10 Excellent

Thi Thu Hien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great and the family loved all the amenities Eden had to offer...
Stayed 1 night in Jun 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 17 Jun,2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 11 Jun,2019
Dear Valued Customer, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Danang.

6/10 Okay

NoHusslers

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
they would hang around you to get money, very clean hotel, quiet, and I know they try their best
Stayed 4 nights in May 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 24 May,2019
Dear Mr NoHusslers, Warmly greeting from Eden Hotel Danang! On behalf of Eden Hotel Danang Team, We thank you very much to stay with us, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. We apologize for any inconvenience this may cause. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Danang.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 21 May,2019
Dear Mr Simon, Warmly greeting from Eden Hotel Danang! On behalf of Eden Hotel Danang Team, We thank you very much to stay with us, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. We apologize for any inconvenience this may cause. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Danang.

10/10 Excellent

Dirk, Hanoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with FIVE STAR SERVICE
I tried this new hotel and have been surprised by the excellent service. Our very early arrival was solved with a smile by the receptionists. The room we received was spacious and clean (all stone floors, without smelly carpets), with a good airco and a stable strong wifi, and on top a splendid seaview . A very tasty breakfast (different menu every morning) was served with personal attentive service from the staff. The hotel is just opposite a very clean white sand beach with guarded swimming areas, and in an area with bars and good fish- and streetfood restaurants. Our stay was much better than expected, with special thanks to the sales reservation manager ms. Nancy, who took efficiently care that all went perfect. I can really recommend this hotel in Da Nang.
Stayed 2 nights in May 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 17 May,2019
Dear Mr Dirk Becquart, Warmly greeting from Eden Hotel Danang! On behalf of Eden Hotel Danang Team, We thank you very much to stay with us from 13th May to 15th May 2019. We work hard to make our guests happy and appreciate your feedback! Your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Danang.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the money
Hotel is very nice, right on the beach road a little nosey in the front rooms but great views breakfast was great, cooked omelets for you. They work hard to please everyone. For the money you can't beat this place.......
Stayed 4 nights in May 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 16 May,2019
Dear Mr/Mrs Carl, Warmly greeting from Eden Hotel Danang! On behalf of Eden Hotel Danang Team, We thank you very much to stay with. We work hard to make our guests happy and appreciate your feedback! Your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Danang.

10/10 Excellent

Prof Sureswaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel. The staff are really friendly.
Excellent hotel
Stayed 3 nights in May 2019
Response from Truong Thi Thanh Nga - Nancy (Ms) on 7 May,2019
Dear Mr Prof Sureswaran Warmly greeting from Eden Hotel Danang! On behalf of Eden Hotel Danang Team, thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!