This is an excellent service oriented hotel for Hoi An. Although, this is a short walk (15-20 minutes / 1.5 km) from the center of old town; the An Hoi bridge, its location is not bad. On the main motorable road through the town, from where you can easily get a Grab Taxi, or better order an electric cart through reception. Besides location, and an excellent pool view and spacious room, our main draw was a most enthusiastic guest relation hostess, Ms Thuan. I have seldom come across such a helpful & positive person across the hotel counter. Right before our trip started, through whatsapp, she made it easy to book airport transfer, and Danang hotel to Hoi An transfer, covering Ba Na Hills in the same day, which is not so easy task to plan for an overseas visitor. All of our party of 9 people were vegetarian. Hearing this, she arranged a memorable breakfast full of veggie options, and kudos to the kitchen, it was prepared very well. She guided us to best places in the town, shops & restaurants, also recommended & booked the tickets for the 2 stage shows, and the coco-boat tour, all of which are must-dos. We ran into some issue in the local market, she had no problems guiding us, speaking to local people, and helping arrange transport back to the hotel. She is the poster-girl of what is good about Vietnam. Polite people, and super focussed on getting people to have a good time. Definitely, the place to stay for next time. Couldn't complete village tour this time!