Outdoor pool, pool loungers

Reviews of Sea Phoenix Hotel Da Nang

3.5 out of 5
Sea Phoenix Hotel Da Nang
115 Ho Xuan Huong Street, Da Nang

Reviews

8.2

Very good

Rating 10 - Excellent. 178 out of 514 reviews" "
Rating 8 - Good. 215 out of 514 reviews" "
Rating 6 - Okay. 79 out of 514 reviews" "
Rating 4 - Poor. 29 out of 514 reviews" "
Rating 2 - Terrible. 13 out of 514 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

L. Stuart

Great local Tyler at front desk was awesome. No help with bags up the stairs. Breakfast was adequate . Overall a 3 to 3.5 cheers
Stayed 1 night in Apr 2024
Response from Sea Phoenix Hotel on 10 Apr,2024
Dear Mr/Ms Stuart,Greetings from Sea Phoenix HotelThank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay.Unfortunately, it seems that we did not meet all your expectations. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude and we would be honored to have another chance to serve you.Best regards,

8/10 Good

Troy, Richmond

Liked: Amenities
This hotel is convenient to everything. I enjoyed my stay here . It reasonably priced good deal. Includes breakfast.
Stayed 5 nights in Feb 2024
Response from sea phoenix hotel on 5 Mar,2024
Thank you for taking the time to write a review of the hotel. We at Sea Phoenix Hotel hope to bring more complete professionalism to serve you on your upcoming vacations. We would like to thank you for choosing us for your recent vacation. Wishing you health and happiness.The Hotel Management

8/10 Good

Troy, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very affordable and convenient to the beach and restaurants around the neighborhood.
Stayed 2 nights in Feb 2024
Response from sea phoenix hotel on 27 Feb,2024
Dear Troy, Thank you for choosing at Sea Phoenix Hotel. We hope you had a great holiday in Da Nang city. Hope to see in the next time.Thank you & best regards,The Hotel Management

6/10 Okay

Sebastian

The price for my stay was reasonable but location wasn’t the greatest not much around got to take a taxi to get anywhere.
Stayed 1 night in Feb 2024
Response from sea phoenix hotel on 25 Feb,2024
Dear Sebastian, Thank you for stay at Sea Phoenix, we hope you had a great holiday in Da Nang city. Hope to see you again in the next time. Thank you & best regards,The Hotel Management

10/10 Excellent

Suh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valued for money, clean and soft bed, suitable breakfast. Convenient beach access in the front left of the hotel.
Stayed 1 night in Feb 2024
Response from sea phoenix hotel on 20 Feb,2024
Dear Suh, Thank you for choosing at Sea Phoenix Hotel. We hope you had a great holiday in Da Nang city. Hope to see in the next time.Thank you & best regards,The Hotel Management

10/10 Excellent

Seu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull experience and high recommended.
Stayed 1 night in Feb 2024
Response from sea phoenix hotel on 18 Feb,2024
Dear guest,Thank you for taking the time to write a review of the hotel. Sea Phoenix Hotel always wants to bring more complete professionalism to serve you on your upcoming vacations. We would like to thank you for choosing us for your recent vacation. Wishing you and your family health and happiness.

10/10 Excellent

An

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distances to beaches, restaurants, bars
Stayed 1 night in Feb 2024
Response from sea phoenix hotel on 18 Feb,2024
Dear An, Thank you for choosing at Sea Phoenix Hotel. We hope you had a wonderful stay at Da Nang city. Hope to see in the next time. Thank you & best regards, The Hotel Management

10/10 Excellent

Arri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied Felt wonderful to stayed here, very clean bedroom with beautiful ocean view. Delicious breakfast and good service. Friendly and helpful staff. We definitely come back for next time and high recommend.
Stayed 1 night in Jan 2024
Response from SM on 23 Jan,2024
Dear Arri,Greetings from Sea Phoenix HotelThank you for your kind words, we are delighted to see you enjoyed your time with us, and we hope you will have made some unforgettable memories with us. We hope we will get the opportunity to welcome you again in the near future. Best RegardsCustomer Service Team of Sea Phoenix

8/10 Good

MASASHI

Stayed 2 nights in Dec 2023
Response from GM on 23 Jan,2024
Dear MASASHI,Thank you for taking the time to leave a review of your recent stay at the Hotel, we are delighted to see that you enjoyed your time with us. I would like to personally thank you for your kind comments regarding room view. I hope you will have made some unforgettable memories with us and Sea Phoenix Hotel will get the opportunity to welcome you again in the near future. Best wishes from everyone here at the Sea Phoenix HotelBest RegardsPhoenix HoangGM

10/10 Excellent

Graeme

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back in 12 months
Stayed 6 nights in Sep 2023
Response from Best Regards Customer Service Team of Sea Phoenix on 15 Nov,2023
Dear Graeme.Greetings from Sea Phoenix HotelThank you for your kind words, we are delighted to see you enjoyed your time with us, and we hope you will have made some unforgettable memories with us. We hope we will get the opportunity to welcome you again in the near future.

10/10 Excellent

hyogwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

WOOCHAN

Stayed 3 nights in Jun 2023
Response from sea phoenix hotel on 18 Jun,2023
Thankyou for your wonderful respone. we would love to welcome you to our hotel again soon 3

6/10 Okay

Pey Chong

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this hotel. Building in poor condition.
Stayed 2 nights in May 2023
Response from GM on 18 May,2023
Dear Pey Chong,Greetings from Sea Phoenix HotelThank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay.Unfortunately, it seems that we did not meet all your expectations. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude and we would be honored to have another chance to serve you.Phoenix HoangGM

6/10 Okay

Ravinder

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was just OK type place. Location was good but staff was not friendly. Specially when we entered the hotel around 1pm, the lady on the reception was not very friendly. Rooms were clean but dining area was not very clean. The evening staff was helpful.
Stayed 1 night in Apr 2023
Response from Sea Phoenix Hotel on 10 May,2023
Dear Mr. Ravinder. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Danang VietnamBest Regards Customer Service Team of Sea Phoenix

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from SM on 27 Mar,2023
Dear Ken,Greetings from Sea Phoenix HotelThank you for your kind points , we are delighted to see you enjoyed your time with us, and we hope you will have made some unforgettable memories with us. We hope we will get the opportunity to welcome you again in the near future. Thank youCustomer Service Team of Sea Phoenix

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
not recommended at this time
When we got there they informed us to pool was closed. the bathroom window didn't close all the way. and there was spider web in the bathroom. put my arm on the window sill and got a white powdered arm. The air conditioner didn't cool very good. Bathtub took 20 mins to drain after a shower. Not sure how long it would take to drain if you took a bath. on a positive note if you have a translation app the staff was friendly.
Stayed 6 nights in Mar 2023
Response from GM on 27 Mar,2023
Dear Robert,Greetings from Management Board of DirectorThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel and our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. For safety to our guests when they are using the rooftop pool, we need to take few days off to making a maintenance. We very sorry for this inconvenience happen on during time you are staying.To further show our deepest apologies and we would be honored to have you return to our hotel in the future.Kind regardsPhoenix Hoang (GM)

6/10 Okay

Ken

Stayed 4 nights in Mar 2023
Response from GM on 27 Mar,2023
Dear Ken,Greetings from Management Board of DirectorsThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable points. We are very sorry to feel that you didn’t have a great experience in our hotel and our mission is to provide excellent guest experiences. We have taken your points on board, and we will strive to make improvements accordingly. For safety to our guests when they are using the rooftop pool, we need to take few days off to making a maintenance and we show up for notification board at lobby and at Pool area always. We very sorry for this inconvenience happen on during time you are staying and. To further show our deepest apologies and we would be honored to have your understanding and kindly give us another chance to to welcome you again in the near future. Kind regardsPhoenix Hoang (GM)

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a very good hotel for the value!!! Enjoyed my stay I will definitely stay here again
Stayed 2 nights in Mar 2023
Response from Sea Phoenix Hotel on 10 Mar,2023
Dear Christian,Greetings from Sea Phoenix HotelThank you for taking the time to leave a review of your recent stay at the resort, we are delighted to see that you enjoyed your time with us. Here at the Sea Phoenix Hotel, we aim for the perfect stay for every guest in every way. We hope we will get the opportunity to welcome you again in the near future. Kind regardsPhoenix Hoang (GM)

8/10 Good

Wing Chau

Stayed 5 nights in Feb 2023
Response from Sea Phoenix Hotel on 10 Mar,2023
Dear Wing Chau,Greetings from Sea Phoenix HotelThank you for taking the time to do a great review of our property and we all are very happy to hear that your stay with us was so great in every way.Here at the hotel we also cater with the best of gourmet food, attentive and personal service, and unique facilities to make every guest's stay so relaxing, comfortable, and a feeling they want to return again and again.Kind regardsPhoenix Hoang(GM)

10/10 Excellent

Kovicon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Perfect hotel to stay, clean bedroom, good breakfast, supper pool. Helpful staffs.
Stayed 1 night in Feb 2023
Response from GM on 11 Feb,2023
Dear Kovicon, Greetings From Sea Phoenix Hotel.Thank you for taking the time to leave a review of your recent stay at the Hotel, we are delighted to see that you enjoyed your time with us. I would like to personally thank you for your kind comments regarding room view. I hope you will have made some unforgettable memories with us and Sea Phoenix Hotel will get the opportunity to welcome you again in the near future. All the best to you and your familyPhoenix HoangGM

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near the beautiful beaches, love the pool on the rooftop. Kindly service for all in it.
Stayed 1 night in Feb 2023
Response from SM on 8 Feb,2023
Dear Tracy,Thank you for your kind words, we are delighted to see you enjoyed during your time with us here, We all hope we will get the opportunity to welcome you again in the near future.Best wishes from everyone here at the Sea Phoenix Hotel.Kind regardsCustomer Service of Sea Phoenix Team

10/10 Excellent

Elly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supper view from bed room, clean and good breakfast
Stayed 1 night in Feb 2023
Response from SM on 6 Feb,2023
Dear Elly, Greetings from Sea Phoenix Hotel.We are so happy to hear from you in such a positive way. Thank you for this feedback. As a hotel, we always strive to meet and exceed guest expectations. Your positive comment, particularly about " Supper view from bed room, clean and good breakfast" certainly will motivate us to continue like this. As such, we hope the positive memories energize you in your daily life. Please feel free to come back, it will be an honor to us.Kind regardsCustomer Service Team

10/10 Excellent

Haun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the beach but not too close to the tourist area. It’s also close to the Marble mountain and golf courses. High standard hotel: clean, kindly staffs, good breakfast and wonderful rooftop bar pool.
Stayed 1 night in Feb 2023
Response from GM on 5 Feb,2023
Dear Haun,Your warm words certainly made our day. Hearing that you enjoyed especially our service with perfect scenery during your stay makes us feel proud of the hotel. We assure you that we will continue this way to create lasting memories for all our guest.Once again, thanks you from the team of the Sea Phoenix Hotel. We are looking to see you in near the future.Kind regards Ms Phoenix, Hotel Director

10/10 Excellent

Hara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good size for bedroom. Delicious breakfast and friendly staff. Overall I felt very warm welcome.
Response from SM on 27 Dec,2022
Dear Hara, thank you for taken the time to do great feedback for our service and we are happy that we meet all your expectations. Our target is always try to improvements day after day to provide only the best in customer service. Thank you for stayed with us, and we look forward to welcoming your next time here.Thank youCustomer Service Team of Sea Phoenix

10/10 Excellent

ly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phòng ngủ sạch và đẹp. Nhân viên phục vụ rất tận tình. Bữa ăn sáng ngon và không gian thoáng đãng sạch. Hồ bơi tầng thượng nhìn ra biển thật hấp dẫn. Nhất định sẽ quay lại lần sau.
Response from SM on 24 Dec,2022
Xin chaò Ly! Cảm ơn bạn đã dành thời gian đánh gia sđịch vụ của chúng tôi. Sea Phoenix Hotel chúng tôi luôn luôn nhắm đến sự chuyên nghiệp hoàn thiện hơn để được phục vụ quý khách trong các kỳ nghỉ sắp tới. Chúng tôi xin được gởi lời cảm ơn đến quý khách đã lựa chọn chúng tôi cho kỳ nghỉ vừa qua. Chúc quý khách và gia đình sức khoẻ và hạnh phúc.Thank youCustomer Service Team of Sea Phoenix

8/10 Good

SENTHILKUMAR

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2022
Response from SM on 18 Dec,2022
Dear SENTHILKUMAR,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.We look forward to seeing you on your next trip to Danang VietnamBest Regards Customer Service Team of Sea Phoenix

10/10 Excellent

Arri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and carefully
Stayed 1 night in Nov 2022
Response from Sea Phoenix Hotel on 30 Nov,2022
Dear Mr. Arri, Thanks for your good review. We're really happy to hearing that you stayed great trip at our hotel. We hope have a chance to welcoming you again when you comeback Viet Nam. Thanks & Best Regards!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, amenities, location, price, service.
Stayed 1 night in Nov 2022
Response from Sea Phoenix Hotel on 23 Nov,2022
Dear Mr. Tom, Thanks for your good review. We're really happy to hearing that you stayed great trip at our hotel. We hope have a chance to welcoming you again when you comeback Viet Nam. Thanks & Best Regards!

10/10 Excellent

Arri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful sea view , clean and elegant style of bedroom decor. Friendly staff and helpful.
Stayed 1 night in Nov 2022
Response from Sea Phoenix Hotel on 23 Nov,2022
Dear Mr. Arri, Thanks for your good review. We're really happy to hearing that you stayed great trip at our hotel. We hope have a chance to welcoming you again when you comeback Viet Nam. Thanks & Best Regards!

10/10 Excellent

Sandra May, Springwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located close to the ocean and has some good eating places close by. There are also convenience stores, massages and a great taxi service out the front. However, the premises are aging and need a facelift and the linen is old, thin and worn. The Staff were very helpful and friendly and overall the stay was good value for the price.
Stayed 5 nights in Aug 2022
Response from Sea Phoenix Hotel on 30 Aug,2022
Dear Sandra May,Greetings from Sea Phoenix Hotel!Thank you for choosing Sea Phoenix Hotel to be a part of your holiday!We appreciate you when taking time to share your wonderful experiences with us on this platform. All of us are very honored and proud to have brought comfort and relaxation for you during the trip.Once again, thanks for your stay and feedback. We look forward to welcoming you back to the Sea Phoenix Hotel.Warm Regard,Sea Phoenix Hotel.

2/10 Terrible

Asif

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The pillows and sheets and towels were all old and dirty and did not smell good. The bed was unhygienic . Felt like we got bed bug bites all night
Stayed 2 nights in Apr 2022
Response from Phoenix on 8 Jun,2022
Dear Asif, Thank you for your feedback after you’ve left us. We wish you could have told us during the time you were staying with us or at least when you were checking out so we could fix the problem right away or refund the money. Please come back next time. We’ll make sure that you’ll be very pleased to stay with us. Customer Service Team By Sea Phoenix

4/10 Poor

HENRY

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Phoenix on 8 Jun,2022
Dear Henry, Dear guests, Thank you for your comments. I apologize for the problems that you encountered during your last stay. We will take up with all the departments concerned to make sure improvements are done to enable our guests to get a much improve impression on their next visit. Our guest services will be upgraded when we renovate all our rooms and we assure you that we take every step to ensure a best possible guests attention and service. Thank you for stayed with us, and we look forward to another chance to serve you. Thank you Customer Service Team of Sea Phoenix

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Customer service of Team Sea Phoenix Hotel on 18 Mar,2020
Dear Guest, Thanks for your good review. We're really happy to hearing that you stayed great trip at our hotel. We hope have a chance to welcoming you again when you comeback Viet Nam. Thanks & Best Regards!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good breakfast option. Staff very polite.
Stayed 2 nights in Jan 2020
Response from Customer Service Team of Sea Phoenix on 31 Jan,2020
Dear guests, We are extremely glad to hear that you were so happy with all our facilities and services. The Sea Phoenix Hotel provides not only unique but also very warm and comfortable interiors which are so different from all the other Hotel. Many Thanks for your choice to stayed with us and we hope to serve you again in near future. Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great and we enjoy our stay. i will stay with this hotel again when visit Da Nang because value for money. Good!
Stayed 1 night in Nov 2019
Response from Customer Service Team of Sea Phoenix on 4 Dec,2019
Dear guests, We are extremely glad to hear that you were so happy with all our facilities and services. The Sea Phoenix Hotel provides not only unique but also very warm and comfortable interiors which are so different from all the other Hotel. Many Thanks for your choice to stayed with us and we hope to serve you again in near future. Thank you

10/10 Excellent

tracynguyen, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with full of facility, good location, near the beach. Clean room and pool. The staffs was very helpful and friendly . I will recommend to my friends.
Stayed 1 night in Nov 2019
Response from Customer Service Team of Sea Phoenix on 30 Nov,2019
Dear guests, We are pleased to learn that you had a great stay with us and found our staff members to be so friendly, It is always a pleasure learning that our repeating guests continue to be totally satisfied with their stay. This is what we are all working hard for every day to assure that all our guests are treated in a way that they will want to come back again and again. Many Thanks for your choice to stayed with us and we hope to serve you again in near future. Thank you

10/10 Excellent

giacngo, china

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel very good ,room clean , swim pool beauty staff verry friend , hotel the next sea .
Stayed 1 night in Nov 2019
Response from Customer Service Team of Sea Phoenix on 30 Nov,2019
Dear guests, We are extremely glad to hear that you were so happy with all our facilities and services. The Sea Phoenix Hotel provides not only unique but also very warm and comfortable interiors which are so different from all the other Hotel. Many Thanks for your choice to stayed with us and we hope to serve you again in near future. Thank you

10/10 Excellent

Micheal, New york

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, The staffs was very helpful and friendly. The food was good and the hotel was very clean. i will come back again someday and recommend to my friends
Stayed 1 night in Nov 2019
Response from Customer Service Team of Sea Phoenix on 30 Nov,2019
Dear guests, We are pleased to learn that you had a great stay with us and found our staff members to be so friendly, It is always a pleasure learning that our repeating guests continue to be totally satisfied with their stay. This is what we are all working hard for every day to assure that all our guests are treated in a way that they will want to come back again and again. Many Thanks for your choice to stayed with us and we hope to serve you again in near future. Thank you

10/10 Excellent

Tracy, Cali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with 5 mins walk to the beach only. fabulous ocean view. Feels very comfortable when you in bed. Delicious food , nice staff even their English just ok to understand. We’re happy here . Thank you very much.
Stayed 1 night in Nov 2019
Response from Nguyen Thi Na on 3 Dec,2019
Thank you for staying with us, your positive review was wonderful. We hope to welcome you again. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the swimming pool was decent size, had everything you need, alittle down side of it was its a walk from the public beach area
Stayed 2 nights in Oct 2019
Response from Nguyen Thi Na on 4 Nov,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

RLai, Hong Kong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful swimming pool, nice breakfast and comfortable room.
Stayed 3 nights in Oct 2019
Response from Nguyen Thi Na on 4 Nov,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was excellent. Staff were friendly.
Stayed 4 nights in Sep 2019
Response from Nguyen Th Na on 14 Oct,2019
Thank you for your compliment to our hotel. Especially our staff and infrastructure as well. We are looking forward to welcoming you back in the nearest time!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meeting the owner over breakfast, lovely lady, very helpful pointing myself and my colleague in the right direction. Nothing was never to much trouble regarding the staff, great pool on the top floor with a cover
Stayed 6 nights in Sep 2019
Response from Nguyen Thi Na on 2 Oct,2019
Thank you for your compliment to our hotel. Especially our staff and infrastructure as well. We are looking forward to welcoming you back in the nearest time!

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

2/10 Terrible

sahi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Didn't manage to stay here due to HK airport closure by protest, Staff inform can't change or cancelled the booking even all flights were canceled and charge me the full money.
Stayed 5 nights in Aug 2019
Response from Customer Service Team of Sea Phoenix on 2 Dec,2019
Dear guests, Thank you for all your opinions on our services and facilities which we will take up with all the departments concerned to make sure improvements are done to enable our guests to get a much improve impression on their next visit. Our guest services will be upgraded when we renovate all our rooms and we assure you that we take every step to ensure a best possible guests attention and service. Thank you

10/10 Excellent

HyeonCheol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from sales on 27 Aug,2019
Thank you for your perfect review, Looking forward to another chance to welcome you back!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, it is 5 minutes walk to a wonderful public beach.There are plenty of restaurants and eateries around it. There are lots of massage spas around it too. I did not like the lighting in the rooms, it is too dark in the evening.
Stayed 1 night in Aug 2019
Response from sales on 27 Aug,2019
Thank you for your compliment about our location near the beach. We are looking forward to welcoming you back in the nearest future!

4/10 Poor

Verified traveller

Stayed 10 nights in Jul 2019
Response from Customer Service Team of Sea Phoenix on 2 Dec,2019
Dear guests, Thank you for all your opinions on our services and facilities which we will take up with all the departments concerned to make sure improvements are done to enable our guests to get a much improve impression on their next visit. Our guest services will be upgraded when we renovate all our rooms and we assure you that we take every step to ensure a best possible guests attention and service. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Sales on 31 Jul,2019
Thank you for your perfect review, We are looking forward to welcoming you back!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, comfortable spot right near the beach
We stayed here several nights and were very happy we did. The room had everything we needed and was quite comfortable, the AC also works very well. The breakfast in the morning is fancy and has lots of options. Good neighborhood to be in too, near the beach and several great restaurants and bars as well as the marble mountains. Overall great stay.
Stayed 2 nights in Jul 2019
Response from Sales on 15 Jul,2019
Dear Ms Anna, Thank you so much for your compliment to our hotel about our breakfast, accommodation and location near the beach. We'd love to welcome you back in the nearest future!