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Reviews of Courtyard by Marriott Addison Midway

3 out of 5
Courtyard by Marriott Addison Midway
4165 Proton Dr, Addison, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 536 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

John

Plumbers generated lots of noise during the day referbing floor above two of my four days
Stayed 5 nights in May 2024
Response from Juan on 20 May,2024
Thank you for the good score. Sorry for the inconvenience from the construction.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in May 2024
Response from Juan on 20 May,2024
5 of 5 !!! Thank you so much.

8/10 Good

alesia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfortable rooms was clean
Stayed 1 night in May 2024
Response from Juan on 20 May,2024
Thank you very much

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean accommodations
Stayed 1 night in May 2024
Response from Juan on 20 May,2024
5 of 5 !!! Thank you so much.

8/10 Good

Luis Osmel

Stayed 3 nights in May 2024
Response from Juan on 20 May,2024
Thank you.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at.
Stayed 4 nights in May 2024
Response from Juan on 13 May,2024
Thank you so much, have a wonderful day.

8/10 Good

Abdul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It alright location
Stayed 1 night in May 2024
Response from Juan on 9 May,2024
Have a great day!

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay however, but the mattresses seemed worn out and noisy. Other than that, it was quiet and clean.
Stayed 1 night in May 2024
Response from Juan on 9 May,2024
Thank you, have a wonderful day!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was easy, they allowed us into the room early as the room was ready. Quick and simple check out as well. I really enjoyed the hotel and would love to stay there again.
Stayed 4 nights in May 2024
Response from Juan on 9 May,2024
Thank you very for your kinds words. We hope to see you on your next trip!

6/10 Okay

Jason

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Juan on 9 May,2024
Thank you

2/10 Terrible

NEKEISHA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old flat pillows on the bed, dirty bath tub with broken faucet. Bathroom door hits the toilet so you can’t open the door all the way
Stayed 2 nights in Apr 2024
Response from Juan on 29 Apr,2024
Have a great rest of your day.

6/10 Okay

Aneta

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms should be updated. Not the cleanest, especially in corners like behind window coverings. Windows were dirty and broken (wouldn’t open)
Stayed 1 night in Apr 2024
Response from Juan on 29 Apr,2024
We are going under renovations. Have a wonderful day.

8/10 Good

Johnnaira

Stayed 3 nights in Apr 2024
Response from Juan on 20 May,2024
Thank you

8/10 Good

Maria

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Overall great value for the money even though the cleanness could have been better. The staff were very nice and helpful.
Stayed 2 nights in Apr 2024
Response from Juan on 29 Apr,2024
Thank you very much for the wonderful review. Come back and see us again.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, and nice and friendly staff. We had a very nice big room, with patio door on first floor which was just steps from the pool. Very convenient.
Stayed 2 nights in Apr 2024
Response from Juan on 29 Apr,2024
Thank you very much for your kind words in describing our hotel. Please come back and see us soon.:)

10/10 Excellent

Keyla

Nice
Stayed 1 night in Mar 2024
Response from Juan on 29 Apr,2024
Thank you so much!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Juan on 29 Apr,2024
Thank you so much, have a wonderful day!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights. Lovely and comfortable. Tho we did not get a welcome package at check-in. We were still treated very well by the employees.
Stayed 4 nights in Apr 2024
Response from Juan on 29 Apr,2024
Thank you so much for the wonderful words. Please come back and see us again.

8/10 Good

Agnes F, Saraland

Liked: Cleanliness, staff & service, property conditions & facilities
Good exoerience
Stayed 4 nights in Apr 2024
Response from Juan on 29 Apr,2024
Thank you!

4/10 Poor

Shon S

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Part of property under construction and our room 239 was across from all the activity. Chk it was slow. Really expected more from courtyard Marriott. This was at best a 2-3 star hotel. Not recommended.
Stayed 3 nights in Apr 2024
Response from Juan on 29 Apr,2024
So sorry we could not meet your expectation. Have a wonderful day.

10/10 Excellent

Shania

Stayed 2 nights in Apr 2024
Response from Juan on 9 May,2024
Thank you so much.

8/10 Good

Elijah Z

Liked: Cleanliness, staff & service, property conditions & facilities
no complaints.
Stayed 3 nights in Apr 2024
Response from Juan on 15 Apr,2024
Thank you

4/10 Poor

Sandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower head did not work, very disappointed.
Stayed 1 night in Apr 2024
Response from Juan on 15 Apr,2024
I'm so sorry for the inconvenience. Have a wonderful day.

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Juan on 15 Apr,2024
Thank you.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly and helpful, the snacks are very reasonably priced, and the room was clean and the bed was comfy. Really enjoyed my stay here
Stayed 1 night in Apr 2024
Response from Juan on 15 Apr,2024
Thank you so much for the wonderful feed back. Please come back and see us soon. Have an excellent day.

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and comfortable. The shower may need a bit of an update but overall it was a nice place to stay. Very convenient to shopping amd dining.
Stayed 1 night in Mar 2024
Response from Juan on 4 Apr,2024
Thank you very much, also thank you for bringing this up to our attention. We will have our maintenance team look into this. Have a wonderful day.

8/10 Good

Karissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff but the walls were thin and you could hear the neighbors entire phone conversations
Stayed 7 nights in Mar 2024
Response from Juan on 2 Apr,2024
Thank you so much. Sorry for the thin walls.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 2 nights in Mar 2024
Response from Juan on 2 Apr,2024
Thank you so much.

10/10 Excellent

Dontrell, Grovetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Juan on 2 Apr,2024
Thank you so much.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Juan on 2 Apr,2024
Thank you so much.

8/10 Good

Aaron, Dry Run

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Juan on 18 Mar,2024
Thank you so much.

2/10 Terrible

Parag

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s more like a motel
Stayed 1 night in Mar 2024
Response from Juan on 14 Mar,2024
Thank you so much for the response, so sorry we could not meet your expectations.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Juan on 4 Apr,2024
Thank you very much

2/10 Terrible

Pablo

Stayed 1 night in Mar 2024
Response from Juan on 13 Mar,2024
So sorry we could not meet your expectations. I hope you have a wonderful rest of your day.

2/10 Terrible

Daniel

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
There was no daily service, no shuttles, and no complementary breakfast.
Stayed 3 nights in Feb 2024
Response from Juan on 4 Mar,2024
So sorry but all Courtyards do not have complementary breakfast. Yes, unfortunately we do not have a shuttle. Also, Marriott standard is room service is every other day until further notice. Have a wonderful day!

8/10 Good

Zdenka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Juan on 4 Mar,2024
Thank you!

10/10 Excellent

Denise

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for work it was clean the beds were very comfortable. Will definitely stay again:)
Stayed 2 nights in Feb 2024
Response from Juan on 4 Mar,2024
Thank you so much, please come back and see us again!

10/10 Excellent

emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. There was an error with a charge on my credit card but it was rectified. Warm and kind staff.
Stayed 2 nights in Feb 2024
Response from Juan on 4 Mar,2024
Thank you so much.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Juan on 4 Mar,2024
Thank you

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Easy stay. Friendly staff convenient spot
Stayed 4 nights in Jan 2024
Response from Juan on 4 Mar,2024
Thank you so much

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, beautiful and clean, and by far the best smelling hotel!
Stayed 2 nights in Feb 2024
Response from Juan on 4 Mar,2024
Thank you - thank you! Please come back and see us again!

10/10 Excellent

Mariellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful and went above and beyond to accommodate our stay.
Stayed 2 nights in Feb 2024
Response from Juan on 4 Mar,2024
Thank you so much, please come back and see us again.

10/10 Excellent

Deshinae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Juan on 4 Mar,2024
Thank you

10/10 Excellent

Mielad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay I totally recommend it to anyone
Stayed 2 nights in Feb 2024
Response from Juan on 4 Mar,2024
Thank you so much!

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Juan on 4 Mar,2024
Thank you

8/10 Good

Adedoyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here, the staff are amazing!
Stayed 3 nights in Jan 2024
Response from Juan on 29 Jan,2024
Thank you for the kind words. Come back and see us again.

2/10 Terrible

Shirley

Travelled with partner
Disliked: Cleanliness
This hotel was not clean they had to move my room because I had bed bugs, Got to the other room and had hair still in the towels
Stayed 2 nights in Jan 2024
Response from Juan on 29 Jan,2024
Sorry for the disappointing stay.

2/10 Terrible

ritika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old
Stayed 1 night in Jan 2024
Response from Juan on 29 Jan,2024
Sorry to not meet your expectations

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for our short stay. Was able to park right outside of my room and didn’t have to pay for parking.
Stayed 2 nights in Jan 2024
Response from Juan on 29 Jan,2024
Thank you so much for the rating. Come back and see us.

8/10 Good

Huda

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Juan on 29 Jan,2024
Thank you so much for the great review, come back and see us again.