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Reviews of Dallas Marriott Downtown

4 out of 5
Dallas Marriott Downtown
650 N Pearl St, Dallas, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 464 out of 803 reviews" "
Rating 8 - Good. 195 out of 803 reviews" "
Rating 6 - Okay. 84 out of 803 reviews" "
Rating 4 - Poor. 33 out of 803 reviews" "
Rating 2 - Terrible. 27 out of 803 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Kavatri

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Upon arrival the room I was suppose to have with a balcony they didn’t have anymore my room was paid for already I called and gave the front desk my ETA and it was put in the computer the young lady that checked my in had erased my reservations and act like I didn’t have it until I showed my email well that Sat I got my room with balcony free breakfast and 10 dollars off from restaurant
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very comfortable and welcoming stay
Stayed 1 night in May 2024

10/10 Excellent

Gregory, INDIANAPOLIS

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good hotel - I’ll stay here again
Stayed 3 nights in May 2024

10/10 Excellent

Damonica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my night stay. Ordered room service which was prompt and tasty. Used valet although I would suggest self parking if you do not plan on leaving the premises because it’s about $30 cheaper. Quiet and clean. Staff was friendly.
Stayed 1 night in May 2024

8/10 Good

GRACIELA

Liked: Cleanliness, property conditions & facilities
Good
Stayed 3 nights in May 2024

10/10 Excellent

kaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was modern and very comfortable
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area and room was clean
Stayed 1 night in May 2024

10/10 Excellent

edith

Stayed 1 night in May 2024

4/10 Poor

Ivonne

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Leilani

Liked: Staff & service
So my room had a huge window....overlooking the common area in the middle where there were conferences going on. It was weird. Also a used condom wrapper under the sink. Room felt very dark. Staff were great. Sad side note, the annoying flys around the bar where I was trying to eat dinner.
Stayed 1 night in May 2024

10/10 Excellent

JC

Liked: Cleanliness, staff & service, property conditions & facilities
Great place stay when you wanna go to the stars game and very, very super clean
Stayed 1 night in Mar 2024

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown Marriott was very nice, clean and quiet. No complaints. Nice stay for the price.
Stayed 1 night in Apr 2024

6/10 Okay

Jim

Stayed 1 night in Apr 2024

10/10 Excellent

Travis

Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
access to hotel from parking lot was well organized and easy to follow. Staff was polite and helpful
Stayed 1 night in Apr 2024
Response from Troy S. on 10 Apr,2024
This makes us so happy to hear, Charles. Thanks for the kind review and the five stars! Appreciate it. Safe Travels.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Thank you so much!
Stayed 2 nights in Apr 2024
Response from Troy S. on 11 Apr,2024
We think you're great too! Thanks for the amazing review. If there is ever anything we can do to collect that 5th star, please let us know. Safe Travels.

8/10 Good

Eric

Stayed 1 night in Apr 2024

8/10 Good

ARMIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking either pricey valet and limited or public ramp parking. Very busy lobby. Hotel clean and comfortable.
Stayed 1 night in Apr 2024
Response from Troy S. on 10 Apr,2024
Thank you for the feedback, ARMIN. We appreciate it very much. I'll be sure to share your review with the hotel management team to ensure they are aware of your observations.Safe Travels

10/10 Excellent

Jared

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. We would go down to the plaza have some coffee or something to eat. The sky bridge connects to the convention. The only downside was the parking was confusing. We parked in a lot that said daily and thought it was 24 hours, but was only 12 so we got a parking ticket.
Stayed 4 nights in Mar 2024
Response from Troy S. on 25 Mar,2024
So happy to hear that you enjoyed your visit, Jared, but so sorry to hear about the parking situation - that is not good to hear. Thank you for staying - please come back and visit again soon.

10/10 Excellent

Christine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent hotel
Stayed 2 nights in Mar 2024
Response from Troy S. on 21 Mar,2024
Thanks for the 5 stars, Christine! We really appreciate your kind review.Let us know if you need anything in the future. Safe Travels,

10/10 Excellent

robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property. Rooms were clean and quiet. We would stay again for sure.
Stayed 1 night in Mar 2024
Response from Troy S. on 15 Mar,2024
We can't wait for you to return, robert - thanks for the amazing review and for the 5 out of 5...we appreciate it.Thanks again!

10/10 Excellent

Donnell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very kind, from Valet to check in. Service in restaurant was excellent
Stayed 1 night in Feb 2024
Response from Troy S. on 10 Mar,2024
So happy to hear this, Donnell! We love hearing that our guests love the service and staff. Safe Travels - see you again soon.

10/10 Excellent

Elinor

Stayed 2 nights in Feb 2024
Response from Troy S. on 10 Mar,2024
Appreciate the 10 out of 10 review, Elinor. Thank you. Hurry Back

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Troy S. on 10 Mar,2024
Thanks for the kind review, Jessica. See you again soon.Safe Travels.

10/10 Excellent

Dynasty

Liked: Cleanliness, staff & service, property conditions & facilities
Love it will stay again!
Stayed 1 night in Dec 2023
Response from Troy S. on 2 Feb,2024
So happy to hear that you enjoyed your visit, Dynasty!See you next time.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!!!!
Stayed 2 nights in Dec 2023
Response from Troy S. on 2 Feb,2024
You're great for staying with us, Kathy.Thanks a million for the 5/5 review.

8/10 Good

Michael

Stayed 2 nights in Jan 2024
Response from Troy S. on 8 Feb,2024
Hello, Michael - thanks for the kind review. If there is anything we can do for the future to obtain a 5th star, please let me know. Safe Travels

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was close to Deep Ellum, nice clean hotel and friendly staff
Stayed 1 night in Jan 2024
Response from Troy S. on 2 Feb,2024
So happy to read this review, David. Thank you so much for the kind review. Hope to have you back again in the near future. Thank you.

6/10 Okay

ZHONGANQI

Stayed 1 night in Jan 2024
Response from Troy S. on 2 Feb,2024
I'm sorry to see that you were not 100% pleased, ZHONGANQI. If there is anything we could have done differently, please let us know.Safe Travels,

10/10 Excellent

yassel

Stayed 1 night in Dec 2023
Response from Troy S. on 2 Feb,2024
So happy to see a 5/5 review, yassel. Thank you for staying and for reviewing the hotel. Safe Travels.

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Troy S. on 2 Feb,2024
Appreciate you taking the time to update us on your experience. Hope you come back and visit us again soon. Safe Travels.

10/10 Excellent

James

Stayed 2 nights in Dec 2023
Response from Troy S. on 8 Jan,2024
Thanks a million for the 5/5 review, James. We are so happy to see you enjoyed your time here on property. Looking forward to hosting you again in the future.

10/10 Excellent

kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad I’m stayed
Front desk was very accommodating with early check in and late check out
Stayed 1 night in Dec 2023
Response from Troy S. on 2 Jan,2024
Happy to hear this, kimberlee. So happy you enjoyed your visit.Looking forward to having you back again soon.

10/10 Excellent

Isil

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Troy S. on 8 Feb,2024
So happy to see a 5/5 rating, Isil. Thanks for staying - hope to have you back again soon. Safe Travels

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Troy S. on 29 Nov,2023
Thanks so much, Peter. We are so happy that you enjoyed your stay.See you soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hit the 3 C’s!! 👍👍👍
Clean, Cool & Comfortable!
Stayed 1 night in Nov 2023
Response from Troy S. on 29 Nov,2023
Love it, Julie! Thank you so much for the awesome review. Safe Travels.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Nov 2023
Response from Troy S. on 29 Nov,2023
We love you, William - thanks for taking the time to review the hotel. We appreciate it.

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 2 nights in Nov 2023
Response from Troy S. on 29 Nov,2023
Thanks a million for the 5/5 review, Melody - we appreciate you so much. Hurry Back and see us again soon.

10/10 Excellent

NOEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Excellent location. Great staff.
Stayed 1 night in Nov 2023
Response from Troy S. on 29 Nov,2023
Lovely review, NOEL! Thanks a million for the awesome 5/5 review - we really appreciate it and you for staying with us. See you next time!

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Troy S. on 29 Nov,2023
Appreciate the kind review, Sam! Hope you have the opportunity to come back and visit us again soon. Safe Travels - Happy Holidays.

8/10 Good

Suzie

Travelled with group
Liked: Amenities
Housekeeping, front desk, hospitality, valet, food, Excellent!!
Stayed 1 night in Nov 2023
Response from Troy S. on 14 Nov,2023
You're amazing, Suzie! Thanks for the awesome review of the hotel. We can't wait to have you back.Safe Travels,

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back
Amazing
Stayed 1 night in Nov 2023
Response from Troy S. on 7 Nov,2023
We can't wait for you to come back, Armando! Let us know if you need anything in the future. Safe Travels.

6/10 Okay

CRISTINA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
OK
The rooms were clean and spacious. But the bed itself and pillows were very uncomfortable. The pillows were so uncomfortable both my husband and I could not sleep.
Stayed 1 night in Nov 2023
Response from Troy S. on 7 Nov,2023
oh no - this isn't what we like to hear, CRISTINA. Definitely something we don't hear very often. The hotel has other pillows to offer as well, so if you're ever in a situation and need new pillows, please let us know.Thanks for staying - we hope you have the opportunity to come back and stay.

10/10 Excellent

Sherrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great stay from beginning to end. Room and bed was very comfortable and very clean! Loved the layout of the entire space including the bathroom. Valet service was on point. Would definitely stay here again. Extremely satisfied all around!
Stayed 1 night in Nov 2023
Response from Troy S. on 7 Nov,2023
This is awesome to hear, Sherrie. So happy you enjoyed your entire visit. Looking forward to having you back.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Troy S. on 29 Nov,2023
Loved seeing this 5/5 review, David - thanks a million! Hurry back and see us soon.

6/10 Okay

Jason

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Troy S. on 7 Nov,2023
Thanks for the review, Jason. If there is anything we can do in the future to guarantee a 10/10 review, please let us know - we would love to be able to ensure our guests all leave completely satisifed.Thank you,

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
Poor customer service
Check in was chaotic, we booked king suite and were put in a two queen. Service was horrible.
Stayed 1 night in Oct 2023
Response from Troy S. on 7 Nov,2023
Oh no... we are so sorry to hear this. We hope you stopped and spoke with a member of management while you were here. We have a staff 24/7 to ensure that you're taken care of. If there is anything we can do for you, please let us know.Thank you,

10/10 Excellent

CHARLIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Everything is top tier at this Marriott, and great location
Stayed 2 nights in Oct 2023
Response from Troy S. on 7 Nov,2023
So happy to read this, CHARLIE! Thanks for the kind review of the hotel. We can't wait to have you back. Safe Travels.

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Impressions
The otter appearance and main lobby of the building appeared to be immaculate! However, once inside the room it was a total loss! First, it felt like a steam room filled with smoke. The engineer tried to repair for 35 minutes and left a humidifier fan to circulate the air. Room service arrived around 54 minutes, only after I had called the front desk to check status. Once we received our burgers, they were frozen in the middle. The linens were stained and the list goes on. Not what we expected from such a great previous stays. Worst stay ever and will not recommend to anyone!
Stayed 1 night in Oct 2023
Response from Troy S. on 11 Oct,2023
Hi Patricia - I'm so sorry to hear that you ran through so many issues while you were here on property. I truly hope you were able to talk to a member of the management staff while you were here. There is a manager available 24 hours a day to help ensure that your visit goes smoothly. I have shared this with the hotel operations team as well and they are looking into it.If you come back to Dallas, we would love the opportunity to truly show you what our property and staff can do for you - as this is definitely not something we like to hear.Let us know if there is anything we can do more for you. Please and thanks!

10/10 Excellent

Travis

Stayed 1 night in Sep 2023
Response from Troy S. on 4 Oct,2023
Thanks for the review, Travis! We appreciate it so much.Hurry Back and see us again soon.