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Reviews of Magnolia Hotel Dallas Downtown

4 out of 5
Magnolia Hotel Dallas Downtown
1401 Commerce St, Dallas, TX

Reviews

7.8

Good

Rating 10 - Excellent. 1517 out of 3301 reviews" "
Rating 8 - Good. 703 out of 3301 reviews" "
Rating 6 - Okay. 484 out of 3301 reviews" "
Rating 4 - Poor. 292 out of 3301 reviews" "
Rating 2 - Terrible. 305 out of 3301 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sean

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is falling apart. It’s a joke. Elevators don’t work. Staff is unresponsive
Stayed 2 nights in May 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Jacob

Disliked: Cleanliness, amenities, property conditions & facilities
Only one elevator working. Rooms need to be repaired . Bathroom vanity, AC, shower, and a smart tv would be something to look into. I understand price I paid is for the area I’m in. But would’ve definitely stayed somewhere nicer for less and would’ve been down to just spend the extra money to Uber to my destination in downtown.
Stayed 2 nights in May 2024

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Julia

Disliked: Cleanliness, amenities, property conditions & facilities
The valet staff were exceptionally friendly and helpful. The front desk staff were decent. There were no exceptions for an early check in. The hotel had around 26 floors. The worst part of the stay was out of 7 elevators only one was working and there was a limit of 8 people. There was about 15-20 people waiting in line to use the elevator when I arrived. It took several trips before I was able to get to the 22nd floor. My room was clean, quiet and comfortable. It was a great location, walking distance from restaurants and the JFK memorial.
Stayed 1 night in May 2024

2/10 Terrible

Glenda

Travelled with family
Disliked: Amenities
Location is great. Requested four times for room to be cleaned, did not happen our entire 4-night stay. Front desk staff hung up the phone when I was following up on housekeeping. Our room had a kitchen, but barely any kitchen utensils. When I requested for silverware for 2 people, we were given 1 fork, 2 spoons, 1 bread knife--- all mismatched.
Stayed 4 nights in Apr 2024

10/10 Excellent

Heidy

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The suites are amazing
Stayed 1 night in May 2024

2/10 Terrible

Ruth

Travelled with family
Disliked: Property conditions & facilities
Elevators not working. I booked my reservation through Expedia, I paid my reservation. Check in process very difficult. Herman tried to over charged me. After I checked out they tried to charged my card with a different amount. Called the property didn’t have an explanation.
Stayed 2 nights in May 2024

10/10 Excellent

Margarita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

jeremy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Very friendly staff. We had a suite, which was a great layout and a good amount of space. Rooms themselves were a bit tired and could use updating. Great location across the street from AT&T Center and an easy walk to Kay Bailey Convention Center. Note that there are a significant amount of homeless people in the area.
Stayed 4 nights in Apr 2024

8/10 Good

Niveen

Travelled with group
Liked: Cleanliness, amenities
Area was super convenient and central to most parts of downtown. Could easily walk 10-15 minutes and even if we had to take a cab it was no more than 10 minutes to wherever we wanted to go. Lots of homeless people around innocent enough and used to it since we’re from NYC. Just didn’t really expect it lol. Rooms are a little outdated but the receptionist was really nice. Overall good stay.
Stayed 3 nights in Apr 2024

2/10 Terrible

amanda

Disliked: Cleanliness, amenities, property conditions & facilities
Beware if you leave an item behind they will steal it. I called immediately after exiting my room and turning in my keys upon realizing I left behind my sunglasses. They informed me there is an online form to fill out and that they found them and would ship them to me at my cost. I thought perfect filled everything out and paid for shipping. My tracking was never sent 2 weeks later I reached out. No response to me or the lost and found company they have. I called daily with no response the mailbox being full. I have worked in hospitality myself for years and never seen Service this bad. I have now spoken with 3 different managers and they all say they will call me back and never do. It has been a wildly frustrating experience to say the least. Beware before booking a stay here.

4/10 Poor

Ruth

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was quite but the beds were rock hard
Stayed 1 night in May 2024

10/10 Excellent

MARCOS

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jamal

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They don not honor their party bookings. I purchased a two bedroom suite and got a 1 bedroom room. Almost similar to a small studio. They told me third party bookings do not have access to their room inventory and they overbooked. If using third party, don’t go to this hotel.
Stayed 4 nights in Apr 2024

6/10 Okay

Justin

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Donna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs renovation. No hand towels in bathroom. Bathroom floor had hair from previous customers
Stayed 1 night in Apr 2024

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice property in a great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful and historic
Stayed 1 night in Apr 2024

10/10 Excellent

kelly

Liked: Cleanliness, property conditions & facilities
I like that it was historic. The room didn’t get cleaned on Saturday, which was a little disappointing. The valets were excellent.
Stayed 3 nights in Apr 2024
Response from front desk agent on 29 Apr,2024
Thank you for taking the time to let us know about your experience while staying with us. We are happy to hear you liked the attire and the valet service was of standard. However your experience of not having your room cleaned is below our standard. Maintaining a clean atmosphere with our guest rooms is very important

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful and historic building with nice sized rooms.
Stayed 4 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us.

10/10 Excellent

Trey

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice historic building, no on site dining was disappointing!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us

6/10 Okay

Sherene

Travelled with partner
Disliked: Amenities
The good: beautiful building. Comfortable bed. Courteous valets. The bad: The room had a musty smell. The windows were dirty. The tiles in the bathroom had cracks. The ugly: could not sleep with all the traffic noise and vagrants making a rukus. Would not stay again.
Stayed 1 night in Apr 2024

6/10 Okay

Diane

Liked: Property conditions & facilities
It was fine. Nothing special. The room was very spacious but not as clean as it should’ve been (streaky mirrors).
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice, old (historic) hotel in a good, walkable spot.
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us

10/10 Excellent

Navaratnam, Oceanside

Liked: Cleanliness, amenities, property conditions & facilities
Location was perfect to explore historic downtown by foot. Appreciated bar fridge, spaciousness. Staff were courteous. The lack of any tourist information particularly a map of downtown was a negative.
Stayed 2 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us.

10/10 Excellent

Clarissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and the staff was pleasant.
Stayed 2 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us.

10/10 Excellent

Anne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Older hotel but nice. Could use a renovation, rooms are outdated
Stayed 1 night in Apr 2024

2/10 Terrible

Asante

Disliked: Cleanliness, amenities, property conditions & facilities
This property is an old building. My room had wood floors and it was extremely cold
Stayed 1 night in Apr 2024

2/10 Terrible

Chad

Travelled with family, Business traveller
The hotel was ok but the room desperately needs remodeling. We were on the 14th floor and were kept up all night with trucks and different things banging around us. We did not sleep at all.
Stayed 1 night in Apr 2024

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A/C was not working , called front desk , an engineer was sent fast to check unit , couldn't fix it . Another room was offered right away , problem solve quicky .
Stayed 3 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us

6/10 Okay

Nasser

Stayed 4 nights in Apr 2024

2/10 Terrible

Luis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The heater didn't work, the tv didn't work, only one towel no extras. Shower head was messed up also
Stayed 1 night in Apr 2024

10/10 Excellent

Tonie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and welcoming. The room was lovely, the bed was comfortable the big bathtub was awesome.
Stayed 1 night in Apr 2024
Response from Front desk (zack) on 21 Apr,2024
Thank you for taking the time to let us know about your experience while staying with us.

8/10 Good

Yvonne

Liked: Cleanliness, property conditions & facilities
Friendly staff.
Stayed 2 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Need room upgrades , bar
Stayed 1 night in Jan 2024

10/10 Excellent

Jaralyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I like that The Exchange was so near - gives us good dining options, especially since there was no restaurant in Magnolia Hotel. The bathroom of our unit was not very appealing. There were only two bath towels and one hand towel (there were two "makeup" towels, which was very strange). There was no trash can in the room, except in the bathroom. There was no safe in the room where we can put our valuables. I like the hotel for its history and architecture. But the services were not great at all. Sorry.
Stayed 2 nights in Apr 2024

4/10 Poor

Stephanie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The AC didn’t work in the room upon arrival, then we froze at night due to poorly working thermostat. In room services were not ideal, no cleaning or resupply unless you called front desk and asked. Only valet parking is available, so expect$50 a day for that, not sure it’s worth 50, but at least they were prompt. Calling front desk takes 30-45 mins to speak to someone. Hotel restaurant is undergoing renovations, when checking in I asked for a list of nearby restaurants, front desk staff “couldn’t find it”. When you have questions, staff gives a lot of I don’t know, no balcony rooms are available, plenty of homeless people provide conversation when out on street near hotel. This property could be so much more if staff were more attentive. I probably won’t book here again, scuffs and marred corners in bathroom seem strange, tub could use a good scrub. While in elevator another couple stated they were trying the 5th room, because the original one had no AC. Had to ask for coffee and coffe products cups etc, we’re not advised complimentary coffe would be available in lobby, but that was staged nearer to 7am, no other beverages were available as comps, no flavored water or imple beverages.
Stayed 3 nights in Apr 2024

8/10 Good

ashley

Liked: Cleanliness, amenities, property conditions & facilities
Lots of space and close to Dallas night life
Stayed 2 nights in Mar 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely would NOT recommend. Manager was rude, room was not ready, and she was very unprofessional
Stayed 1 night in Apr 2024

6/10 Okay

Vijay

Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan, Kerrville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room
Stayed 2 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us

10/10 Excellent

Nathan

Liked: Cleanliness, amenities, property conditions & facilities
The building is beautiful, the rooms were nice and spacious. Hotel staff was friendly and it’s easy to get around/walk.
Stayed 3 nights in Mar 2024
Response from Zack (Front desk agent) on 29 Apr,2024
Thank you for taking the time to share your recent experience with us

10/10 Excellent

Elandra

Stayed 3 nights in Apr 2024