Tamara:I apologize for the noise. It was a very busy weekend for the NIU. Being across the street from the University can sometimes be a little loud. Thank you for letting us know.

David:Thank you for staying with us and acknowledging our friendly staff. The next time you stay with us, perhaps you could request the quiet and newer section of the hotel. We hope to see you again.

Greg:Thank you for submitting a review for your stay at Red Roof Inn and Suites Dekalb. I will make sure to share this with my staff. Very much appreciated. We'll see you on your next trip to Dekalb.

Torrence:Thank you for the perfect score!! We're glade you enjoyed your stay at the Red Roof Inn & Suites Dekalb. We are so fortunate to be located across the street from Northern Illinois University and within walking distance to so many stores and great Restuarant's that offer discounts if you stay with us. We hope to see you soon!

Dear Kpelinbe,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DEKALB. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Daniel:Thank you, I’m glad I was able to simplify the check in process, and we all look forward to seeing you again! Thank you for choosing the Red Roof Inn & Suites once again for your lodging needs! Can’t wait!

Shawn:Thank you for choosing Red Roof Inn & Suites Dekalb for your lodging needs. We appreciate the kind score. It was our pleasure! We look forward to your next visit.

Michael:I deeply apologize. This is a very ironic situation, due to the recent chain of events. I will contact you after further investigation. I'm sure you understand and know what I'm talking about.

Hello Jason, The staff at the Red Roof Inn & Suites DeKalb and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Daniel:It was, and always is our pleasure. Thank you very much for your perfect review. We're looking forward to seeing you again!

Dear Andrea,We appreciate your review following your recent experience at the Red Roof Inn & Suites DeKalb strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

Hello Daniel, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DEKALB and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Kelley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DEKALB and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Jennifer:I apologize, so sorry this happened to you, this isn't the impression we like our guest to have about our hotel. We could have moved you to another room if the staff knew of any issues. Once again, I deeply apologize, We hope to see you again! We will make sure this doesn't happen to you again and we will upgrade you. Thank you for letting us know!

Alonda:It was a great weekend. Such a great group of kids! Thank you for the kind words. We hope to see you again next year!

Marcia:It was our pleasure! I apologize for the inconvenience; I'm glad Tonya was able to quickly resolve the issue and upgrade you to a Suite. Thank you for your understanding.

Nikki:Thank you for taking the time to rate our hotel. We have been doing a major exterior renovation. Hense the construction items on sight. It should be wrapped up soon. I'm pleased with the fact that your room met your expectations, I will share that with my staff. The gentleman on the second floor that were on the balcony have been staying with us for several months working on a project at one of our local factories. They are very nice and polite. We have never had an issue with their group in the 20 years they have contracted with us. We hope to see you again! Thank you!

Jason:Thank you for taking the time to rank our hotel. We look forward to seeing you on your next trip to Dekalb.

Kristin:I deeply apologize. Most exterior pools close on Labor Day in the Midwest, actually we did keep our pool open 2-extra weeks due to the beautiful weather conditions. I was going to call you later this week to apologize and discuss the rest of your stay. Thank you again for staying with us. I Will call you later this week. I wanted to give you some time to rest. Thank you again.

Hello Cynthia,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites DeKalb. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our hotel. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

Sonia:I deeply apologize. I shared this with my housekeeping staff. I assure you the issue has been resolved.

Rosanne: Thank you for staying with Red Roof Inn & Suites Dekalb. It was our pleasure. We look forward to your next visit!

Teresa:Thank you very much. We are fortunate to have such a great location. My staff is also fantastic. I will share this with them. I'm sure the show was amazing! We hope to see you again next year!Thank you,

Barbara:I apologize for anything that caused you to create a 2-rating. I haven't been able to locate your reservation, last name, phone or room number. Please call me and help me solve the issues. Thank you very much for choosing us.

Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DEKALB. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies.

Greg:It was our pleasure, thank you for choosing Red Roof Inn & Suites Dekalb for your lodging needs. We are looking forward to seeing you in the future.Thank you.

Frank:Thank you for the good score. It was our pleasure! I'll make sure to share it with the staff. Remember us next time you visit Dekalb.

Hello Anonymous,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites DeKalb appreciate your 8/10 score following your stay. I'm so pleased to see that you enjoyed your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

Dear Jessica,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites DeKalb and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

Dear Jack,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites DeKalb and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

It was our pleasure! Thank you for the kind words and the great score. I know it was a wonderful weekend for everyone!

Thank you for submitting your review, and the kind words.

Yvette:I apologize foe any problem you had. Unfortunately, I don't know what the issue or what room you were in Please feel free to call hotel and ask for the General Manager. Looking forward to your call. Thank you.

Sandra:It was our pleasure! Missy is great, we are very fortunate to have such a great staff. We hope to see you again soon! Thank you for all the kind words!

Thank you for sharing your review, Jonathan. Our staff at the Red Roof Inn & Suites DeKalb are happy that their helpfulness met your expectations, resulting in your 5/5 score. You indicated that the noise disturbance from the train was less than ideal. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Best regards,LintonRediresponse Specialist

Dawn:Thank you for choosing Red Roof Inn Suites Dekalb for your lodging needs. We are so happy that you enjoyed your stay. I will make sure I share this with the staff. I am very fortunate to have such an amazing group who really do believe in 100% guest satisfaction. We hope to see you again!

Brian:We appreciate you staying with us, it was our pleasure. I will make sure to using this as a training tool for staff. We hope to see you soon! Thank you.

Kristina:Thank you for taking the time to complete a review. We appreciate your comments and will continue to improve based on our reviews.Thank you,

David:I apologize for not meeting your expectations. If you would like to call hotel and we can discuss your visit so I can use your comments as learning tools. I don't know what Ned seas means. I look forward to your phone call and hope to see you soon!

David:It was our pleasure! We can't wait for your next visit! Were glad you enjoyed Stay. We'll see you soon.

Jose:We're glad you enjoyed your stay, except for the train. Next time you visit us please request to be away from the train, The train doesn't affect all the rooms. We hope to see you again!

Dear Robin, Thank you for sharing your feedback following your stay at the RED ROOF INN & SUITES DEKALB. Please accept our sincerest apologies for the encounter you described you had with the front desk, along with the other highlighted concerns mentioned. To uphold our company's high standards, we will ensure your comments are shared with management in an effort to have concerns address and as a coaching opportunity moving forward.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,LintonRediResponse Specialist

Scott: Thank you for choosing Red Roof Inn & Suites Dekalb for your lodging needs. Thank you for taking the time to complete our survey, we hope to see you in the near future..

Joyce:Thank you for taking the time to complete our survey. It was our pleasure. We hope to see you next time you visit Dekalb. I'll make sure to share this with the rest of my staff.

Marie:I noticed the original review on our review site. I deeply apologize for the problems in the room. In the original review I went a little more detail about your experience. Once again, I deeply apologize. I would like to invite you back to show you this isn't the norm. Thank you.

Gussie:I'm glad that the staff was able to accommodate you and your needs. Thank you for choosing Red Roof Inn & Suites Dekalb for your lodging needs. When you make your next reservation make sure to mention your needs. Thank you, we hope to see you again.

Morgan:Thank you for the great review! I will make sure to share this with staff. We look forward to your next visit.

John:Thank you for taking the time to complete our guest survey. Thank you for staying with us. Hopefully on your next trip to Dekalb you will try us again.