Dear Tasseer,Thank you for taking the time to share your feedback with us. We deeply regret to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincere apologies for falling short of your expectations.We take cleanliness and guest comfort very seriously, and it is distressing to learn that the condition of the rooms and bathrooms did not meet the standards we strive to uphold. Your concerns regarding the accuracy of the photos in our listing and the noise disturbance caused by hallway music are duly noted, and we will take immediate steps to address these issues to ensure a more pleasant stay for our future guests.We assure you that we do not intend to misrepresent our accommodations, and we will review our listing to ensure that the photos accurately reflect the current state of our rooms. Additionally, we will assess the volume and appropriateness of the hallway music to prevent any further inconvenience to our guests.Please know that your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to making the necessary changes to regain your trust in our establishment.Once again, we apologize for the shortcomings you experienced and hope that you will consider giving us another opportunity to provide you with the excellent service and accommodations that we are capable of delivering.Warm regards,Ngurah TisnaHotel Manager

Dear Sir/Madam,Thank you for taking the time to share your feedback with us. We appreciate your choice to stay with us due to the proximity to Bali 911 Dentist, and we regret to learn that your experience did not meet your expectations.We apologize for any inconvenience you may have encountered during your stay. Guest satisfaction is our top priority, and we take your comments seriously. Please know that we are committed to addressing the issues you've raised to enhance the overall guest experience.We understand your intention to explore other accommodation options in the future, and we respect your decision. However, we hope you might reconsider, as we are continually working to improve our services.If you would be willing to provide more details about your stay through email to DenpasarFOM@neohotels.com, it would be greatly appreciated. Your insights can help us identify areas for improvement and ensure a more positive experience for our guests in the future.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best Regards,Ngurah TisnaHotel Manager

Dear Ms. Nurul Shazwani,We sincerely apologize for the inconvenience you have experienced during your stay with us. Your feedback is highly valued, and we regret that the cleanliness of the toilet and the overall facilities did not meet your expectations.Please be assured that we take your concerns seriously, and our housekeeping team will be addressing the cleanliness issues immediately. We understand the importance of a clean and comfortable environment for our guests, and we will take steps to ensure that a thorough cleaning is conducted before each guest's check-in.We appreciate your candid feedback as it allows us to identify areas for improvement. We are committed to providing a positive experience for our guests, and your comments will be instrumental in enhancing our services. We hope to have the opportunity to regain your trust in the future.Thank you for bringing this matter to our attention.Best regards,Ngurah TisnaHotel Manager

Dear Dale, Thank you for spending your time to write your review for us. It is really appreciated and I will share your review to all of our team member to keep motivate them in delivering the best service for all our guests. We do hope there will be another opportunity for us to welcoming you back at Hotel NEO Denpasar. Best Regards, Ngurah Tisna Hotel Manager

Dear Jodi, Thank you for spending your time to give us your excellent rating for us. It is so much appreciated. And we do look forward to welcoming you back at Hotel NEO Denpasar. Best Regards, Ngurah Tisna Hotel Manager

Dear Kai, Thank you for staying at Hotel Neo Denpasar and for taking the time to share your fantastic five star review. We were delighted to read that you enjoyed your overall experience with us in particular our very clean and modern style room and the good breakfast. We look forward to welcoming you back again soon. With kind regards Wayan Garutma Utama Hotel Manager

Dear Catharina, Thank you for sharing experience you had at Hotel Neo Denpasar. I am pleased to hear that you had an enjoyable stay with us and have found our staff friendly and helpful. We are an affordable service hotel and Neo Denpasar concept aims to provide our guests with a hassle free stay with the comfort and convenience of great rooms including the full set of amenities all at a value price. You may be pleased to note that every item you use in the room will only be charged should you request an extra or additional item out of the standard set up. Thank you for choosing to stay with us. We look forward to being your choice of hotel for all your future stays in Bali. TRY SOMETHING NEO with Hotel Neo Denpasar. With kind regards, Wayan Garutma Utama Hotel Manager